OS/2, eCS & ArcaOS - Technical > Setup & Installation

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Andreas Schnellbacher:

--- Quote from: Dave Yeo on July 08, 2022, 05:28:03 pm ---A regular MBR system works fine in UEFI mode

--- End quote ---
Thanks for the info, that's new for me.

Rick Smith:
Thank you all for your help I just had to repurchase arca  :o because to buy the maintenance program after expired was more expensive than just purchasing the whole OS again.. kind of shitty of arca but oh well...

Rick

Alfredo Fernández Díaz:

--- Quote from: Rick Smith on July 09, 2022, 03:24:30 am ---to buy the maintenance program after expired was more expensive than just purchasing the whole OS again...
--- End quote ---
I don't know what maintenance program you mean, but that doesn't sound very logical. I know for a fact that the Arca people are extremely honest and serious about their business, so I am sure that if you address them directly and politely to point out any problem with their pricing policies or whatever, you will get it sorted out in no time or, at the very least, an explanation of why things are the way they are that you can disagree with and share here :)

Lewis Rosenthal:
Hi, Rick...


--- Quote from: Rick Smith on July 09, 2022, 03:24:30 am ---Thank you all for your help I just had to repurchase arca  :o because to buy the maintenance program after expired was more expensive than just purchasing the whole OS again.

--- End quote ---

[Further comment regarding Arca Noae deleted.]

As discussed in our FAQ here, and (now) in the ArcaOS 5.0 Support & Maintenance product page, here, as well as on the Support Info tab of the ArcaOS 5.0 - personal edition product page, here, the late renewal price applies when a subscription has lapsed for more than six months.

A late renewal is not, as you have asserted, more expensive than purchasing a new license. A new license not only costs $1 more (personal license) than a late renewal, but the late renewal includes a full year of support, starting from the date of purchase, as opposed to a new license, with its six months of included support.

In fairness, we blogged about this when the policy was put in place, and it only applies to subscriptions which have lapsed for - as I say - six months or more. If you had a question regarding the reasons for the late renewal pricing, you could have surely brought them to our attention through our Contact Us page. Customer retention is our goal (you can't base a business model on subscription services without renewals), and we always welcome direct feedback.

Cheers

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