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printing from Lotus SmartSuite WordPro

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Neil Waldhauer:
I'm looking at a computer that has a bit of trouble printing from Lotus SmartSuite Word Pro. I ask for three copies, collated, but none at all come out.

On a nearly identical computer and printer, it works perfectly. I can't get at the failing machine, so I'm attaching testlog of the machine that works.

I'm not really expecting an easy answer, but I'd appreciate advice about solving printing problems like this. I'm actually kind of expecting that it is significant that it is WordPro trying to print. It's a short document with an image or two, and the spool file is 50 megabytes.

It seems to take a long time for copies to print. And yet, on my regular desktop machine, printing starts in a second or two.

roberto:
I can think of two things. Look that the empty paper, especially if any printer is previously uninstalled.
In the Log says that the config.Sys have an order error, which may or may not be a problem.
The virtual 3072, 1586??

Saludos

Pete:
Hi Neil

Some questions rather than answers:-

1] Does anything print from the printer

2] What printer is involved

3] What printer driver is involved


Regards

Pete

Neil Waldhauer:

--- Quote from: Pete on October 10, 2022, 03:26:52 pm ---Hi Neil

Some questions rather than answers:-

--- End quote ---

1] Does anything print from the printer

Yes. All printers work pretty well for other jobs. That's why I think this is a Lotus issue.

2] What printer is involved

HP M252dw and HP M47x Color Laserjet Pro; both fairly modern printers.

3] What printer driver is involved

 Laserjet and/or Postscript (PSPRINT)  drivers

Neil

Doug Bissett:
I seem to recall, that LSS has problems, when you switch printers. It needs to be reset somehow. Unfortunately, I don't remember the details.

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