I am glad we now have answers in regards to what happened. With increasing public attention - I believe it would strongly benefit AN to hire someone who can more capably investigate license theft/piracy, a public relations manager couldn't possibly hurt either. This case highlights a dire need for both.
It's well understood at this point that Arca Noae's primary focus is on their corporate clientele, but for their sake, I believe they'd best be hiring the expected faculties for a business which is focused on selling a software product in this day and age.
Regardless, a public statement from Arca Noae wrapping up this situation in addition to a guided interview with Michael would greatly benefit both sides of this problem, at least from a PR perspective.
Personally, I had been planning on starting a Youtube channel highlighting my day-to-day experiences upon the release of 5.1. At this point, I'm highly unsure of this being a good idea - at least until AN fixes up their act. I'm certain already established channels who may have had the idea of creating any content regarding AOS are feeling the same.
Lastly, to quote a comment from from the video:
If they believed that imposter email imagine how easy it would be to trick them into handing over all you data that was collected when purchasing this software lmao
There are some severe implications to such a haphazard approach to license management.