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WebSite Information => Comments, Suggestions & Questions => Topic started by: mohamadp on 2008.04.27, 11:58:24

Title: the system is stopped
Post by: mohamadp on 2008.04.27, 11:58:24
i have problem in os2 server, my server during working becoming hang and show this message in black screen :  The system is stopped .......
i changed all of my pc configure (Mainboard,HDD,RAM,LAN) even i changed my HUB in lan but the error didn't removal, i need help to know about this error and how i can removal this (tnx)
Title: Re: the system is stopped
Post by: Saijin_Naib on 2008.04.27, 19:52:44
What does the error say?

Is it a TRAP?

Please type the error here.
Title: Re: the system is stopped
Post by: Pete on 2008.04.28, 07:41:06
Quote from: mohamadp on 2008.04.27, 11:58:24
i have problem in os2 server, my server during working becoming hang and show this message in black screen :  The system is stopped .......
i changed all of my pc configure (Mainboard,HDD,RAM,LAN) even i changed my HUB in lan but the error didn't removal, i need help to know about this error and how i can removal this (tnx)



Hi

The above problem is most often cured by a simple reboot.

It rarely requires a system rebuild.

Maybe you want to post what the TRAP is and when it happens?


Regards

Pete
Title: Re: the system is stopped
Post by: NNYITGuy on 2008.04.28, 06:37:21
Hi mohamadp,

To get the TRAP info easier for posting here, use the POPUPLOG.OS2 file from your boot disk.  This should be in your root of your boot drive.  If this POPUPLOG.OS2 file does not exist, look for a line similar to the one below in your config.sys

SET SUPPRESSPOPUPS=<drive>

If the above line is not in your config.sys, then add it into the "REM [5] Environment Variable Statements" section of your config.sys file.  Substitute C for <drive> with no colon to create the POPUPLOG.OS2 file on the next TRAP.  This file will show all the TRAPS that have been logged.

Todd
Title: Re: the system is stopped
Post by: mohamadp on 2008.04.28, 09:59:14
hi pet
tnx for regards, i rebuild in many time but it happend again , maybe it happend 2 times in week it is not happend always
tnx
mohamad
Title: Re: the system is stopped
Post by: mohamadp on 2008.04.28, 10:16:45
hi Todd
tnx for ur GUIDANCE, i try to get popuplog.os2 file and send it to you , maybe you can DENOTATION the problem
tnx
mohamad
Title: Re: the system is stopped
Post by: mohamadp on 2008.04.28, 10:33:28
ok sir(sijin), when it happend i surely say to u
tnx
mohamad
Title: Re: the system is stopped
Post by: RobertM on 2008.04.29, 22:21:38
Hi mohamadp,

From reading through this thread (and if I am understanding the specifics correctly), it sounds like you may have one or more of the following:

Title: Re: the system is stopped
Post by: mohamadp on 2008.05.03, 16:02:12
Hi Todd
i get the popuplog.os2 file

SYS3175  PID 000f  TID 0014  Slot 0032   10:27:15    2007-17-12
D:\OS2\PMSHELL.EXE
c0000005
1bf91320
P1=00000002  P2=0086fffc  P3=XXXXXXXX  P4=XXXXXXXX 
EAX=17a30000  EBX=17a30000  ECX=00870018  EDX=0000001c
ESI=000f0014  EDI=13f5008a 
DS=0053  DSACC=f0f3  DSLIM=ffffffff 
ES=0053  ESACC=f0f3  ESLIM=ffffffff 
FS=150b  FSACC=00f3  FSLIM=00000030
GS=0000  GSACC=****  GSLIM=********
CS:EIP=005b:1bf91320  CSACC=f0df  CSLIM=ffffffff
SS:ESP=0053:00870000  SSACC=f0f3  SSLIM=ffffffff
EBP=0087002c  FLG=00012202

DOSCALL1.DLL 0002:00001320

i guess is not for this error , because this mesage was past.i try to get it agin.
i will say to u , i changed my lan card from RTL8139 to 3COM C905 famili 3 week ago , dont happen system stop yet ;) , but i dont know why happen this error yet, i will know about it however

Title: Re: the system is stopped
Post by: mobybrick on 2008.05.03, 23:37:48
Hi guys,

No, if a 'full-screen black TRAP' is received (known technically as an 'Internal Processing Error' or IPE) then the POPUPLOG.OS2 file will not be written to. POPUPLOG.OS2 only gets ring-3 errors (such as a process-specific exception or SYS3175).

The user is patently seeing a SYS3175 (as shown above) but this is NOT the IPE TRAP. He'll have to post the TRAP details when it occurs (crucially the CS:EIP location) for us to help him much further.

Why can the POPUPLOG.OS2 file not be written to after an IPE? Because none of the operating system (os2krnl, file system drivers etc) is left - only the harderr programme to dump the registers is left. The OS simply doesn't run past this point.

Regards,
Moby.

Quote from: NNYITGuy on 2008.04.28, 06:37:21
Hi mohamadp,

To get the TRAP info easier for posting here, use the POPUPLOG.OS2 file from your boot disk.  This should be in your root of your boot drive.  If this POPUPLOG.OS2 file does not exist, look for a line similar to the one below in your config.sys

SET SUPPRESSPOPUPS=<drive>

If the above line is not in your config.sys, then add it into the "REM [5] Environment Variable Statements" section of your config.sys file.  Substitute C for <drive> with no colon to create the POPUPLOG.OS2 file on the next TRAP.  This file will show all the TRAPS that have been logged.

Todd

Title: Re: the system is stopped
Post by: NNYITGuy on 2008.05.04, 14:56:21
Hi mobybrick,

I did not know this about the IPE / "Full Screen Black TRAP".  So there is no recoding of this info to a file because there is no system intelligence to do the recording.  OK.  Just curious, would a PRNT SCRN work to record it to a device on LPT1: like BIOS issues?

Regards,
Todd
Title: Re: the system is stopped
Post by: mobybrick on 2008.05.04, 15:35:24
No, print screen won't work because that too needs an OS (to provide software interrupt and handler etc) to be running.

Your best best is to write everything down, or take a photo of the screen.

Regards,
Moby.

Quote from: NNYITGuy on 2008.05.04, 14:56:21
Hi mobybrick,

I did not know this about the IPE / "Full Screen Black TRAP".  So there is no recoding of this info to a file because there is no system intelligence to do the recording.  OK.  Just curious, would a PRNT SCRN work to record it to a device on LPT1: like BIOS issues?

Regards,
Todd
Title: Re: the system is stopped
Post by: NNYITGuy on 2008.05.04, 18:53:47
Hi mohamadp,

The info you posted on the POPUPLOG.OS2 is from that date you posted.  So, appearantly you are experiencing a problem that is not recorded in POPUPLOG.OS2 as Moby stated.  My thinking was that the info from the error would be easier to post for analysis.

I am not an expert in the POPUPLOG info.  I have to look up the info as it happens.  Sometimes I would have to defer to support request to resolve it further.  But I will help out with the resources that I have and can find.

Regards,
Todd


Title: Re: the system is stopped
Post by: Saijin_Naib on 2008.05.04, 21:16:49
Isnt there some SHIFT+F10 or F11 thinger that will dump the trap to a floppy?
Title: Re: the system is stopped
Post by: Pete on 2008.05.05, 02:03:31
Quote from: Saijin_Naib on 2008.05.04, 21:16:49
Isnt there some SHIFT+F10 or F11 thinger that will dump the trap to a floppy?


Hi All

Close with the above  - but not quite right.

You need a formatted floppy handy and then you press Ctrl+Alt+Home+Home - or was it Ctrl+Alt+End+End?

Something similar, the "Ctrl+Alt" bit is definitely right but, due either to lack of use or the onset of senility, I cannot remember what the next 2 keys are apart from the fact that they are the same key pressed twice... Aha! the synapses have fired up, it is:-

Ctrl Alt Numlock Numlock

Regards

Pete
Title: Re: the system is stopped
Post by: RobertM on 2008.05.05, 04:14:20
Pete has it on the button! Or buttons as it may be.

Stick the formatted floppy in FIRST, then hold CTRL-ALT and hit NUM-LOCK twice. Your machine will "boop" (like a beep, but sounds more like "boop" - really) and seek the floppy. At this point, you can let it continue with the register dump to floppy or hit C-A-D to restart.

One thing I had heard (but never confirmed) is that you may need multiple floppies depending on the amount of memory in the machine. I have no clue... some people have said it dumps the register values... other seem to think it dumps the register and memory values...

Maybe someone could enlighten us (me) as to which?

Robert
Title: Re: the system is stopped
Post by: rudi on 2008.05.05, 09:47:25
Robert,

The dump facility will try to write out a complete memory image of the the system. So on recent computers that requires quite a lot of floppies ;-).  Therefore it is possible to set up a dedicated disk partition, to which dumps are written.

Fortunately, the register information can be found within the first megabyte (most likely as memory image of the VGA RAM in text mode). So if you are only interested in this, you simply abort the dump after the first floppy. There is a tool by Steven Levine (DMPTRPSC.ZIP), that will extract the information from the file on that floppy converting it into a more readable format.

Title: Re: the system is stopped
Post by: RobertM on 2008.05.06, 01:01:34
rudi,

Thanks much!




mohamadp,

Hope this helps somewhat. Let us know what you find! The utility that rudi refers to can be found here:

http://www.dreamlandbbs.com/files/gfd/systool/index.html

(as well as on a few other file archives out there).

Robert