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In the beginning: An OS/2 Vet Remembers

Started by abwillis, 2007.05.27, 22:45:04

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abwillis

http://www.os2world.com/content/view/307/2/
QuotePosted by Kim Haverblad - Thursday, 26 April 2007



An Ano. .. .
While the comment about IBM not being interested in future profits (only the here and now) I would characterize as correct, much of the rest of his story just doesn't wash timeline-wise.  IBM initially switched to Win95 in about 1999.  I worked the internal helpdesk at that time and our call volume rose dramatically.  Previous to that, I can't really say I supported OS/2 as we really never had OS/2 calls (other than new machines needing an image). We had application calls prior to that, our increased call volume was related to windows issues.  One thing I do have to say about the win95, win98 was out but IBM (showing an amazing amount of foresight) went with win95 instead.  While win95 would break down more often than win98 did, we could pretty much always fix it whereas those few that called in with win98 with the same problem that was easily corrected in win95 in maybe 5 minutes would be worked on for hours on win98 without resolution (everything but reinstalling the OS as they generally didn't have their disks).
The next step was win2000 and XP has only been moved to in earnest in the last 2-3 years so his whole XP/Office (which I can say from having supported both Office and Smartsuite, Office is lowest common denominator software).  If he thinks Office is better than Smartsuite then I'd have to say he just isn't a very computer savy individual.
Andy