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BMTMICRO - PMVIEW site access troubles

Started by Dave Palmer, 2008.04.18, 23:42:44

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Dave Palmer

Darn, I don't know where to post this or go for more help.

At some point in time I have lost the ability to access either www.bmtmicro.com and/or www.pmview.com

In the first case I wanted to register PMMAIL useage, in the second case I was looking for pmview support.

In both cases my system (Warp4, Firefox) times out and responds with a "taking too long to respond" error message.

I've switched to a different CPU and used my wife's XP and get the same result with Firefox and IE.

The only thing in common between the systems is our DSL (2701HG-D Gateway) with Qwest.

I've posted on the Qwest user pages, with no success.  Other users are able to connect to bmtmicro.

My modem has factory defaults.  The modem firewall is default.  Neither system is on a home network.  Each is simply a wireless connection to the dsl modem.  The XP system uses a Qwest USB modem, and the OS/2 system connects via PCI/Ethernet to a Buffalo AirStation (wireless).

Could I be on a blacklist with them?  How do you solve an issue like this??

Suggestions will be welcomed!!
Thanks
Dave


DavidG

http://www.pmview.com/forum/

for support

http://shop.mensys.nl/catalogue/mns_PMView.html

to order

I have Mensys to be very responsive even though I live in the states.

David

Saijin_Naib

Hey Dave, I'd suggest you look to your hosts file and see if there are any entries on there. I'm not sure where this resides on XP or eCS, but someone here should know.

BigWarpGuy

Quote from: David Graser on 2008.04.19, 02:12:03
http://www.pmview.com/forum/

for support

http://shop.mensys.nl/catalogue/mns_PMView.html

to order

I have Mensys to be very responsive even though I live in the states.

David


I registered at the PMView forum.

I registered for the forum. It is neat that they have an OS/2 section.  ;D

8)

http://shop.mensys.nl/cgi-bin/db2www/mns_art2.d2w/report?catname=PMVIEW&username=&i1=&RF=&o=&x=14:15:30&Search=PMVIEW&C=250
Here is a link to the Mensys.nl PMView page.  8)

Dave Palmer

Quote from: Saijin_Naib on 2008.04.19, 03:46:50
Hey Dave, I'd suggest you look to your hosts file and see if there are any entries on there. I'm not sure where this resides on XP or eCS, but someone here should know.
I took your advice and deleted all hosts entries and rebooted.

Get the same symptom - 'connecting to bmtmicro.com' and then a long wait and then the error message.

It's frustrating.  Something specific to that site is stopping me from connecting.

Thanks for the suggestion.
Dave

The Blue Warper

Hi Dave!

Just trying to guess: as you said you got the same trouble with WinXP and Warp4, could it be that a hardware firewall (perhaps built into the DSL modem) is preventing you (for whatever reason) from accessing those websites?  Can you browse (and edit) your modem settings?  Generally most modern DSL modems can be managed from a browser-based interface.  Perhaps you could try to temporarily disable the firewall, if you have an easy way to do so, and see if this can get these websites loaded.

Good luck!

RobertM

Hi Dave,

Try a few things...

  • Ping a known address on the internet (such as 198.6.1.2 <--- one of UUNet/MCI's name servers) - if that does not go through, you need to check on how you have your routing set up - or check other things on your network (modem, router, hubs, cables, etc)
  • Try resetting BOTH your dsl/cable modem AND router. Unplug both... then plug back in the modem... wait till it finishes it's setup... then plug back in the router... wait till it finishes it's setup... then optionally unplug and replug your switches/hubs... then restart the machine(s) and try to ping something
  • failing that, it could be a bad cable, or incorrect configuration on either the machines, modem or router


    You can test the above by plugging the XP machine directly into the MODEM and enabling automatic config in the TCP/IP properties and see if you get a connection... if you do, it is PROBABLY something after the modem (ie: router, switch, cable). If not, it may be the way the modem is configured or a problem with the connection - in which case you may need to contact your ISP.




Hope some of that may help.
Robert


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