Warp Tips

by Irv Spalten

Information current as of December 12, 1994

These are solutions to problems encountered in OS/2 Warp.

TITLE: 941026 THE SWAPPER FILE IN WARP.
DESCRIPTION OF SYMPTOMS: The swapper file is larger in WARP than in previous releases of     OS2. SUMMARY OF RESOLUTION: This is normal. DETAILS OF RESOLUTION: This is normal. The most significant change that has been made is how system DLL's    get loaded and what is now valid data for swapping. System DLL's include: DISPLAY         SOM          PMMERGE      PMWP DOSCALL1        PMATM        PMMLE IBMDEV32        PMCTLS       PMSPL IBMVGA32        PMGPI        PMVIOP In the previous versions of OS/2, dll code was never copied to the swapper file. In WARP, code for system dll's can be written to     the swapper file and, in adition, during boot, PMMERGE, DOSCALL1, PMGPI, PMWP and PMVIOP will be swapped out. This means that there will be an overall increase in swapper size. This was done to increase overall system perfomance.

TITLE: 941027 INSTALLATION OF WARP HANG ON DISK #1 WHEN INSTALL ON GATEWAY COMPUTERS.
Hang on DISK #1 when installing WARP on Gateway machines. If you are having this problem, please check the level of BIOS on your system. If you have a Gateway 1.00.03.AF1 BIOS, then you need to update your BIOS (see the README). A fix is available from Gateway.
 * DESCRIPTION OF SYMPTOMS:
 * RESOLUTION:

TITLE: 941027 4030VL, Promise VLB Diskcaching Card IDE controller failed installing Warp.
DESCRIPTION OF SYMPTOMS: Even with cache disabled, the motherboard bios for disk I/O and all ide drives above 0 and 1 disconnected a complete failure with the repeated message that drive C is not available and so forth all the way thru D and the logical drive partitions on both physical drives. Note: the above is an example if the user has 2 physical drives connected to this Promise card. RESOLUTION: Get a newer driver available from the Promise BBS. The file is PTI1S506.ADD. When using this, the IBM1S506.ADD must be remmed out first. The older driver for DV4030VLIDE will not work.

TITLE: 941028 Problem installing "Internet Connection for OS/2" portion of the Warp BonusPack from CDROM on Mitsumi CDROM drives.
User experiences XDFCOPY error message XDF3507 when trying to make the diskettes for the Internet portion of the Warp BonusPack. The error occurs ONLY on the INETCON1,2,3 & 4.IMG files. The rest of the BonusPack installs fine from the CDROM. If the user tries to install directly from the CDROM using the BonusPack installation menu instead of making the diskettes using XDFCOPY, he'll get UNZIP errors as shown below (in this example G: is the CDROM drive letter): g:\internet\iak1.zip" did not unzip correctly (rc=-51). Do you wish to continue the installation? If the user chooses to continue installation he'll get the same error on iak2,3 & 4.zip files as well. Finally the BonusPack installation program will error out by reporting similar to the following: The exit program for "IBM Internet Connection for OS/2" gave a bad return code of 65535.  Continue with the installation?  If the user selects OK then the system will abort the install. The user has the following options:     1.) Try and run the XDFCOPY on another machine with a          different CDROM drive.  The resulting diskettes can be          used to install on the machine that is failing.     2.) Have the customer attempt to copy the .IMG files from          the CDROM to a temporary subdirectory in his disk drive          and run XDFCOPY from the .IMG files on the disk drive.     3.) Have the user check the BonusPack CDROM for any dirt or          scratches. CDROMs can suffer from the same read problems as audio CDs can. Also inspect the CD CADDY it is installed in or the CDROM drive drawer area for any dust or dirt. 4.) If none of the above suggestions work, recommend that         the user obtain a replacement BonusPack CDROM This problem has been observed to occur on Mitsumi CDROM drives (FX-001D and FX-100D).  It may occur on others too. It appears to be a CDROM drive read problem.  It is possible that the drive electronics and/or mechanics are not aligned (i.e. out of tolerance or spec.)  such that a read error occurs on the BonusPack CDROM.  The customers that experienced this problem, were able to install the Warp product CDROM with no problems and all of the other BonusPack components without error.  The failure was only seen on the "Internet Connection for OS/2" component of the Warp BonusPack CDROM.
 * DESCRIPTION OF SYMPTOMS:
 * SUMMARY OF RESOLUTION:
 * DETAILS OF RESOLUTION:

TITLE: 941103 INSTALLING S3964 DRIVERS ON WARP OS/2 VERSION 3.0 USING S3'S DRIVERS (THOSE WRITTEN BY S3 CORP.)
DESCRIPTION OF SYMPTOMS: Problems installing the S3 drivers for the S3 964 chip on system with OS/2 v3.0 1. The install does not finish 2. The install hangs SUMMARY OF RESOLUTION: 1. Edit the S3inst.cmd file 2. Change all references to x:\os2 to x:\os2\boot. (X: = drive where os2 resides) The drivers in original format will not install because the reference the Os2 directory. Os2 v 3.0 installs the drivers into the Os2\Boot directory. DETAILS OF RESOLUTION: 1. Edit the S3INST.CMD file by: a. Place the S3 driver diskette into the disk drive. b. Change to the disk drive c. Pull S3INST.CMD into an editor 2. Change the reference from X:\OS2 TO X:\OS2\BOOT ('X' = drive where OS/2 resides) Note: The drivers in the original format will not install since reference is to the \OS2 directory. OS/2 v3.0 installs drivers into the \OS2\BOOT directory

TITLE: 941114 Configuring the NEC 260 IDE cdrom under OS2 Warp.
A NEC 260 IDE cdrom is not being recognized by OS2 Warp. Make sure the proper drivers are loading in config.sys and that the necessary files are located in the proper directories. If you have already installed OS2 Warp, and are trying to get the cdrom recognized, follow these instructions: 1. Go to the OS2 Selective Install utility. From the list of         cdrom's, select the NEC 260. Click OK. At the System Configuration window, click OK again. At the Setup and Installation window, select the Install button. 2. Insert the OS2 diskette when prompted. 3. Edit the OS2 config.sys in the root directory of the hard drive. Find the line: BASEDEV=IBM1S506.ADD Add switches to this line so that it reads: BASEDEV=IBM1S506.ADD /A:x /U:y /ATAPI The /A switch refers to the adapter number that the cdrom is attached to. The /U option references the unit or device number on a particular adapter. The /ATAPI parameter enables ATA Packet Interface protocol for the NEC 260. If the cdrom is attached to the second IDE port or adapter in a         system and is the only device on the adapter, you would enter BASEDEV=IBM1S506.ADD /A:1 /U:0 /ATAPI in the config.sys. If the cdrom is configured as a slave, or sec device, you would specify /U:1. The config.sys should also conta the statements: BASEDEV=IBMIDECD.FLT DEVICE=C:\OS2\BOOT\OS2CDROM.DMD IFS=C:\OS2\BOOT\CDFS.IFS These should have been added by the Selective Install program. If you are trying to install Warp from the NEC 260 cdrom, simply configure the BASEDEV=IBM1S506.ADD line per above. If you find that OS2 still does not recognize the cdrom, make sure that the /A and /U parameters are specified
 * DESCRIPTION OF SYMPTOMS:
 * SUMMARY OF RESOLUTION:
 * DETAILS OF RESOLUTION:

TITLE: 941115 Warp TCPIP VERSION 2.0 AND THE INTERNET CONNECTION KIT
DESCRIPTION OF SYMPTOMS: When installing TCPIP Version 2.0 and The Internet Connection Kit you will receive an error message that the products are not supported when running TOGETHER. It will install, but there are several problems and certain features will not work. SUMMARY OF RESOLUTION: Running TCPIP VERSION 2.0 AND THE INTERNET CONNECTION KIT together under WARP is NOT supported. DETAILS OF RESOLUTION: Running TCPIP VERSION 2.0 AND THE INTERNET CONNECTION KIT together under WARP is NOT supported.

TITLE: 941115 RUNNING WEB EXPLORER UNDER WARP
DESCRIPTION OF SYMPTOMS: You can run Web Explorer under WARP version 3.0 as well as TCP-IP version 2.0 with the base kit service pack for TCPIP 2.0. SUMMARY OF RESOLUTION: The customer will need obtain support from the Internet. DETAILS OF RESOLUTION: If the customer is running Web Explorer they must obtain support from the internet. The support news group on the internet newsgroup is: comp.os.os2.networking.tcp-ip

TITLE: 941115 CHANGES MADE BY WARP TO WINDOWS FILES
DESCRIPTION OF SYMPTOMS: Changes to several Windows files occur during installation of OS/2 3.0 Warp SUMMARY OF RESOLUTION: The Following Windows files are Modified during WARP installation: WIN.INI SYSTEM.INI WIN.COM CONTROL.INI PROGMAN.INI SETUP.INF CONTROL.INF DETAILS OF RESOLUTION: Changes to the following files are as follows: WIN.INI .Windows. if no printer is defined in WINDOWS, Warp will insert GENERIC / TEXT ONLY in the DEVICE= statement. .Desktop. Adds ICON SPACING=100 note:this statement may or may not appear in this section. If it does not, Warp will insert it          .Ports. Adds .OS2 ports .Pscript. This section is created and the following statements are added: EXTERNAL PRINTERS=6 PRINTER1=40291760 PRINTER2=40291730 PRINTER3=40293930 PRINTER4=40293960 PRINTER5=IBM17521 PRINTER6=IBM39521 .Device. This section is created and the following statement is inserted: GENERIC/TEXT ONLY TTY, LPT1: .Printer Ports. This section is created and the following statement is inserted: GENERIC / TEXT ONLY=TTY,LPT1:,15,45 SYSTEM.INI .Boot. LANGUAGE.DLL= is modified to =LANGENG.DLL ( to ensure english) SYSTEM.DRV= is modified to =ATMSYS.DRV MAVDMApps= is added OS2MOUSE.DRV=MOUSE.DRV is added ATM.SYSTEM.DRV=SYSTEM.DRV is added USEOS2SHIELD=1 is added OS2SHIELD=WINSHELD.EXE .Keyboard. KEYBOARD.DLL= is modofied to =KBDUS.DLL .386Enh. MAY change the path in the PAGING FILE= statement Changes the MAXPAGINGFILESIZE= statement .Timer.drv. This section is created and the following statements are inserted: Max386Res=10 Max286Res=10 CONTROL.INI .Installed. This section is created and the following statements are inserted: 3.1=YES HPPCL5A.DRV=yes FINSTALL.DLL=YES FINSTALL.HLP=YES HPPCL5A.HLP=YES HPPCL50P.HLP=YES note: the reference to the HP universal print drivers are due to an HP LaserJet being selected during install. .Function. This section is created and the following statement is          inserted: SETTINGS=COLORS, FONTS, PORTS, MOUSE, DESTOP, PRINTERS INTERNATIONAL, SOUND, NETWORK PROGMAN.INI .Settings. display.drv= is inserted SETUP.INF .oemdisks. A =. ,"IBM OS/2 Printer Driver Diskette 1","PMDD 1" B =. ,"IBM OS/2 Printer Driver Diskette 2","PMDD 2" C =. ,"IBM OS/2 Printer Driver Diskette 3","PMDD 3"

TITLE: 941121 TRAP0003 DISK #1 IBM1FLPY.ADD WARP OS/2. CS:EIP=0538:00001a21 CSLIM=000027d7.
DESCRIPTION OF SYMPTOMS: Installing WARP disk #1 failed with TRAP0003 on the following values: CS:EIP=0538:00001a21 CSLIM=000027d7. SUMMARY OF RESOLUTION: On the system setup bios, check the SETUP for the floppy drive setup. Make sure that the floppy drive is setup correctly. Example: If user has 1.44mb (3 1/2") drive, make     sure the setup reflects 1.44mb setup instead of 1.2mb (5 1/4").

TITLE: 941121 INSTALLING WARP, GETTING SYS0045 ON WINDOWS DISK #1
Installing OS/ WARP passed the first phase and onto the second phase of the installation, when asks to insert the WINDOWS DISK #1, will received a " SYS0045 sector can't be found ... " If going into OS/2 and DIR on the WINDOWS DISKS, it is ok, but if              trying to copy, xcopy any files from the WINDOWS DISKS to the hardfile, result the same error SYS0045 message. User has changed the floppy drives around and did not update the CMOS to reflects the changes. User must go into the system CMOS and make sure the floppy drives are setup correctly. Example: If changed the 1.44mb drive from B: to A:, and the 1.2mb drive from A: to B:, on the Setup on the CMOS should reflect that 1.44mb as an A: drive and 1.2mb as an B:                          drive.
 * DESCRIPTION OF SYMPTOMS:
 * SUMMARY OF RESOLUTION:
 * DETAILS OF RESOLUTION:

TITLE: 941121 INSTALLING WARP, GETTING SYS0045 ON WINDOWS DISK #1
Installing OS/ WARP passed the first phase and onto the second phase of the installation, when asks to insert the WINDOWS DISK #1, will received a " SYS0045 sector can't be found ... " If going into OS/2 and DIR on the WINDOWS DISKS, it is ok, but if     trying to copy, xcopy any files from the WINDOWS DISKS to the hardfile, result the same error SYS0045 message. User has changed the floppy drives around and did not update the CMOS to reflects the changes. User must go into the system CMOS and make sure the floppy drives are setup correctly. Example: If changed the 1.44mb drive from B: to A:, and the 1.2mb drive from A: to B:, on the Setup on the CMOS should reflect that 1.44mb as an A: drive and 1.2mb as an B:             drive.
 * DESCRIPTION OF SYMPTOMS:
 * SUMMARY OF RESOLUTION:
 * DETAILS OF RESOLUTION:

TITLE: 941121 WIN-OS2 SESSIONS FAIL TO LAUNCH. BOOTLOG.TXT HAS AS IT,S LAST STATEMENT, "LOADSTART=MOUSE.DRV"
DESCRIPTION OF SYMPTOMS: WIN-OS/2 fails to launch if there is no mouse type specified in MOUSE.INI SUMMARY OF RESOLUTION: Ensure the MOUSE.INI file has a type specified DETAILS OF RESOLUTION: When starting any WIN-OS/2 session (FS or Seamless), the session will terminate before it starts. If initiated from an ICON, it     will hatch then unhatch. If initiated from a command line, "Loading Please Wait..." will appear, then the session prompt will re-display. If starting a WIN-OS/2 session from a command line with a "/B" switch, the BOOTLOG.TXT file will show LOADSTART=MOUSE.DRV as the last statement in the file. A look at MOUSE.INI reveals "MOUSETYPE=". That statement MUST equal the type of hardware installed on the system. When running in     DOS/WINDOWS, the system will query the hardware attached and update MOUSE.INI accordingly. This is not occurring in OS/2. APAR PJ16247 has been created to address this problem. Until a resolution for the problem of why the MOUSE.INI file is not being updated as it is in DOS/WINDOWS, ensure the MOUSETYPE= statement in MOUSE.INI = <the mouse type described in the boot.description section in system.

TITLE: 941122 INSTALLING OS/2 WARP, INTERNAL CDROM DRIVE CONNECTED TO A SOUNDCARD DIRECTLY (NOT A SEPARATE CONTROLLER CARD).
DESCRIPTION OF SYMPTOMS: Not recognizing cdrom. OS2CDROM.DMD not found. RESOLUTION: This is a hardware related problem. User needs to do the following: On the back of the cdrom drive is a jumper which controls the bus device number. OS/2 install requires it to be on 0 (zero). Most sound board manufacturers leave it at the factory default of 1. If it is anything other than 0, the install disk #1 will not load the driver " OS2CDROM.DMD " and will stop installation with a red screen saying it can't find the cdrom.

TITLE: 941123 INSTALLING WARP ON A SYSTEM WITH FUTURE DOMAIN 1680, FIRST PHASE HANG WITH A BLINKING CURSOR. NO LOGO ON THE FIRST REBOOT.
DESCRIPTION OF SYMPTOMS: Installing WARP on a system with Future Domain 1680 SCSI controller and Toshiba 3401b CDROM, hang after the first reboot with a blinking cursor on the top left hand corner. No logo, just a black screen with blinking cursor. This is on a 1.5gb Maxtor hardfile. SUMMARY OF RESOLUTION: User has low-level formatted the hardfile under the Future Domain utilities, but did not partition the drive and high-level format under this utilities. The Maxtor drive cylinders set is     incorrect, showing 816 instead of actual 1014 cylinders. The hardfile was NOT correctly defined previously therefore causing this problem. DETAILS OF RESOLUTION: Make sure the hardfile is correctly define and format under the Future Domain Utilities to avoid this problem.

TITLE: 941123 INSTALLING WARP ON A SYSTEM WITH CDROM (TOSHIBA) CONNECTED TO AN ADAPTEC 1542C, GETTING A RED SCREEN NO CDROM DEVICE SUPPORT FOUND.
DESCRIPTION OF SYMPTOMS: Red screen on DISK #1, message no cdrom device support found. RESOLUTION: Under the Adaptec setting option (Ctrl+A), disable the FAST SCSI and Synchronize option. This will enabled OS/2 WARP install DISK #1 to recognize the cdrom. Note: The system has also a SoundBlaster card, but the cdrom (Toshiba) is connected to the Adaptec 1542C SCSI controller.

TITLE: 941129 C0000005 ON DISK #1 INSTALLATION OF WARP CS:EIP = 013b : 00000ced CSLIM = 000025ab
DESCRIPTION OF SYMPTOMS: Installation of WARP, on Disk 1 received the following error: "A program in this session encountered a problem and      cannot continue.      c0000005      P1 =00000000 P2 =ffffffff P3 =xxxxxxxx P4 =xxxxxxxx      EAX=00000002 EBX=ffe4a814 ECX=00000041 EDX=ffe28c44      ESI=ffe4000a EDI=ff3f0008      DS=03cb  DSACC=00f3  DSLIM=000007ff      ES=0130  ESACC=00f3  ESLIM=00005133      FS=0000  FSACC=****  FSLIM=********      GS=0000  GSACC=****  GSLIM=********      CS:EIP=013b:00000ced CSACC=00fb  CSLIM=000025ab      SS:EIP=0017:00000fc6 SSACC=00f3  SSLIM=00000fff      EBP=00000433 FLG=00013202 SUMMARY OF RESOLUTION:     Check the CONFIG.SYS, user has edited this file and instead of      putting " REM " for remarks out the statement, user put a non-     alphabet characters.  For example, instead of the following:     REM basedev=ibm1s506.add     user has put      ;basedev=ibm1s506.add  (a semi-colon " ; ")     This above will result the c0000005 error on disk #1. DETAILS OF RESOLUTION: Make sure the user does not use any non alphabet characters for any statements on the config.sys. Under OS/2, everytime a statement needs to be REMarks out, user REM instead of ";" or non alphabet characters.

TITLE: 941129 WARP PACKAGE UPDATE - HOW TO FIND OUT WHICH WARP ;PACKAGE THE CUSTOMER RECEIVED

 * DESCRIPTION OF SYMPTOMS:

How to tell which WARP Package the customer is running.


 * SUMMARY OF RESOLUTION:

Check the manufactured packages. The SYSINST1.EXE file has been updated.


 * DETAILS OF RESOLUTION:

The only file that was changed in the updated WARP Package is   SYSINST1.EXE. This file is located on Disk 1 or CD Rom 1 and is installed to:

X:\OS2\INSTALL\BOOTDISK\SYSINST1.EXE

The old file size for SYSINST1.EXE is 4992 bytes, dated 10-08-94. The new file size for SYSINST1.EXE is 4960 bytes, dated 10-25-94.

************************

The following should be used to distinguish the original GA version of WARP from the updated packages, or from newly manufactured packages.

1. 16-Digit Code on Bottom of WARP Box (1st 6 Digits are Date of Mfg) - If Down-Level (not reworked) will have date prior to 10/29/94 - If Reworked, will have Original Code w/date prior to 10/29/94 PLUS Additional 16-Digit Code that will reflect date of rework - Single 16-Digit Code w/date After 10/29, reflects newly Manufactured Product, w/revised code.

2. Shipping Carton of any "REWORKED" Product will have a single WHITE STICKER (no text) on outside of Box. White sticker will be visible thru pallet.

3. Diskette Label of Diskette 1 has revised Part Number (P/N): 83G8658 (for Diskette Version) 83G8661 (for CD-ROM Version)

TITLE: 941129 WARP PACKAGE UPDATE - HOW TO FIND OUT WHICH WARP PACKAGE THE CUSTOMER RECEIVED
DESCRIPTION OF SYMPTOMS: How to tell which WARP Package the customer is running. SUMMARY OF RESOLUTION: Check the manufactured packages. The SYSINST1.EXE file has been updated. DETAILS OF RESOLUTION: The only file that was changed in the updated WARP Package is     SYSINST1.EXE. This file is located on Disk 1 or CD Rom 1 and is installed to: X:\OS2\INSTALL\BOOTDISK\SYSINST1.EXE The old file size for SYSINST1.EXE is 4992 bytes, dated 10-08-94. The new file size for SYSINST1.EXE is 4960 bytes, dated 10-25-94. ************************ The following should be used to distinguish the original GA   version of WARP from the updated packages, or from newly manufactured packages. 1. 16-Digit Code on Bottom of WARP Box (1st 6 Digits are Date of Mfg) - If Down-Level (not reworked) will have date prior to 10/29/94 - If Reworked, will have Original Code w/date prior to 10/29/94 PLUS Additional 16-Digit Code that will reflect date of rework - Single 16-Digit Code w/date After 10/29, reflects newly Manufactured Product, w/revised code. 2. Shipping Carton of any "REWORKED" Product will have a single WHITE STICKER (no text) on outside of Box. White sticker will be visible thru pallet. 3. Diskette Label of Diskette 1 has revised Part Number (P/N): 83G8658 (for Diskette Version) 83G8661 (for CD-ROM Version)

TITLE: 941130 TRAP000E WITH CS:EIP 0160:FFF6EFBE
DESCRIPTION OF SYMPTOMS: Customer receives a Trap000e with cs:eip 0160:FFF6EFBE when running laps WR06000 and/or lan server IP07000. The function name which is failing is _VMGetSem. SUMMARY OF RESOLUTION: Customer must upgrade to the latest csd's for Laps and Lan server. (WR07045 and IP07045) DETAILS OF RESOLUTION: If a customer receives a Trap000E with CS:EIP 0160:FFF6EFBE they must upgrade their Laps to WR07045 and Lan Server to IP07045. NOTE: This may not necessarily pertain to Laps and Lan Server. If    the customer is running any other Product such as Novell, other Lan software, or specific drivers make sure they are updated to     the latest version.

TITLE: 941201 Philips cdrom causes boot problem if /m parameter used
DESCRIPTION OF SYMPTOMS: After setting the number of 2500 byte CD frame buffers to a value greater than the default value, OS2 will not boot. The default value is 16, the maximum 26, and the minimum 8. If customer is loading the LMS205.ADD driver, the line in config.sys would read BASEDEV=LMS205.ADD /m:26 to specify 26 2500 byte CD frame buffers. With the Philips 206 cdrom, the line would read BASEDEV=LMS206.ADD /m: SUMMARY OF RESOLUTION: Change the number of CD frame buffers back to the default value. DETAILS OF RESOLUTION: Please follow these instructions: 1. Bring up the OS2 config.sys in an editor. 2. Check the config.sys for the statements BASEDEV=LMS205.ADD /m:26 3. Remove the /m:26 so the line reads BASEDEV=LMS205.ADD 4. Save the file, shutdown and reboot for the changes to take effect. October 25, 1995 Personal Systems Support Family Platform Offering Options -- ++  | Figure 1 (Page 1 of 2). Platform Offering Options                 | +--+-+-+-+ |              | SUPPORT LINE    | SUPPORT LINE    | SUPPORT LINE    | |             | PER INCIDENT    | STANDARD        | PREMIUM         | +--+-+-+-+ | Fees         | $190 Per        | $4,495 for      | $29,995 for     | |             | Incident        | Unlimited       | Unlimited       | |             |                 | Incidents       | Incidents       | |             |                 | ($4,050 with    | ($28,645 with   | |             |                 | certification)  | certification)  | +--+-+-+-+ | Support for  | Not Applicable  | Priced Per      | All products    | | Additional  |                 | Product Added   | are included    | | Products    |                 |                 |                 | +--+-+-+-+ | Support      | 8 AM to 5 PM    | 8 AM to 5 PM    | 24 X 7          | | Hours       | Customer Time   | Customer Time   | (excluding      |  |              | Zone - Monday   | Zone - Monday   | Christmas Day)  | |             | through Friday  | through Friday  |                 | |             | (excluding U.S. | (excluding U.S. |                 | |             | national        | national        |                 | |             | holidays)       | holidays)       |                 | +--+-+-+-+ | 24 X 7       | $260 Per        | $1,575          | Included        | | Coverage    | Incident        | additional      |                 | |             |                 | ($6,070 total   |                 |  |              |                 | includes the    |                 |  |              |                 | base operating  |                 |  |              |                 | system)*        |                 | +--+-+-+-+ | Priority     | Not Applicable  | $4,995          | Included        | | Handling    |                 | additional      |                 | +--+-+-+-+ | Customer     | Not Applicable  | 2 primary / 2   | 6 primary / 6   | | Contacts    |                 | alternates      | alternates      | | Included    |                 |                 | (includes 2     |  |              |                 |                 | primary and 2   |  |              |                 |                 | alternates for  |  |              |                 |                 | extended hours  |  |              |                 |                 | coverage)       | +--+-+-+-+ | Additional   | Not Applicable  | $2,995 each     | $2,995 each     | | Customer    |                 |                 |                 | | Contacts    |                 |                 |                 | +--+-+-+-+ | Multivendor  | Not Applicable  | $1,995          | Included        | | Coordination |                | additional      |                 | +--+-+-+-+ |              | SUPPORT LINE    | SUPPORT LINE    | SUPPORT LINE    | |             | PER INCIDENT    | STANDARD        | PREMIUM         | +--+-+-+-+ | Monthly      | Not Applicable  | Included        | Included        | | Activity    |                 |                 |                 | | Reports     |                 |                 |                 | +--+-+-+-+ | NOTE:  * The charge for Extended Hours Coverage includes the       | | OPERATING SYSTEM ONLY. 24 X 7 coverage for each additional       | | product is subject to a 35% premium of the cost of support for    | | that product, on a product-by-product basis, and must be added to | | the base charge. | |                                                                    |  | A 10% discount will apply for multiple purchases of either Support | | Line Standard or Support Line Premium. Discounts do not apply to | | optional charges. | ++ ************************************************************************                      Personal Systems Support Family Fees --   PERSONAL SYSTEMS FORUM   o   Forum - No charge   o    IBM  TalkLink  Fee  -  $18  per  month (plus one-time  registration      charge of $15)    PERSONAL SYSTEMS TECHNICAL CONNECTION PERSONAL SOFTWARE CD-ROM  o    Single copy - $59   o   Annual Subscription - Quarterly updates $119  o   Annual Subscription - Monthly updates $299  PERSONAL SYSTEMS CONSULT LINE, PER HOUR (MINIMUM OF 1 HOUR)  $240   IBM HOUSE CALL, PER HOUR (MINIMUM OF 2 HOURS)  o   Hourly - $170   o   2 - 19 Hours - $170 per hour  o   20 -99 Hours - $155 per hour   o    100+ Hours - $140 per hour    CUSTOMER APPLICATION ASSISTANCE, PER HOUR  $240   DESKTOP APPLICATION SUPPORT  o   $64 per Incident   o   $600 for 10 Incidents TECHNICAL SOLUTIONS  Annual Subscription - $50 ***********************************************************************                     Personal Systems Support Family                        Single User Services Options --

++ | Figure 2. Single User Services Options                            | +--+-+-+-+ |              | SINGLE INCIDENT | SINGLE INCIDENT | UNLIMITED       | |             | - 800 #         | - 900 #         | INCIDENTS       | +--+-+-+-+ | Contract     | Single Incident | Single Incident | Annual          | | Period      |                 |                 |                 | +--+-+-+-+ | Fees         | $45.00 Per      | $2.00 Per       | $179.00 Per     | |             | Incident        | Minute, $50     | Year            | |             |                 | Maximum Per     |                 | |             |                 | Incident        |                 | +--+-+-+-+ | Standard     | OS/2 & DOS      | OS/2 & DOS      | OS/2 & DOS      | | Products    |                 |                 | (limited        |  |              |                 |                 | product set)    | +--+-+-+-+ | Extended     | N/A             | N/A             | N/A             | | Products    |                 |                 |                 | +--+-+-+-+ | Support      | 8AM to 5PM      | 8AM to 8PM      | 8AM to 5PM      | | Hours       | Customer Time   | Eastern Time -  | Customer Time   | |             | Zone - Monday   | Monday through  | Zone - Monday   | |             | through Sunday  | Sunday          | through Sunday  | |             | (excluding U.S. | (excluding U.S. | (excluding U.S. |  |              | national        | national        | national        |  |              | holidays)       | holidays)       | holidays)       | +--+-+-+-+ | 24 X 7       | N/A (Customer   | N/A             | N/A             |  |              | can purchase    |                 |                 |  |              | platform 24 X 7 |                 |                 |  |              | Single Incident |                 |                 |  |              | if required)    |                 |                 | +--+-+-+-+ | Priority     | N/A             | N/A             | N/A             | | Handling    |                 |                 |                 | +--+-+-+-+ | # of         | N/A             | N/A             | Single User,    | | Contacts    |                 |                 | Single License  | +--+-+-+-+ | Multivendor  | N/A             | N/A             | N/A             | | Coordination |                |                 |                 | +--+-+-+-+ | Monthly      | N/A             | N/A             | N/A             | | Activity    |                 |                 |                 | | Reports     |                 |                 |                 | +--+-+-+-+

TITLE: 941205 GENERAL PROBLEMS ON INSTALLATION OF WARP, MAINTENANCE DESKTOP OR BEFORE THE FINAL REBOOT
DESCRIPTION OF SYMPTOMS: 1. Customer receives sys3175 in os2mm.dll (PJ16290) on first reboot or Maintenance Desktop. 2. Customer receives sys3175 in unpack2.exe, when continuing installation through the maintenance desktop on any diskette. 3. OS2 is unable to operate your hard disk or your diskette drive. 4. System hangs on maintenance desktop. 5. System beeps on diskette #7 when asking for the diskette. RESOLUTION: Remark out the basedev=xxxxxxx.add from config.sys on the harddrive except ibmint13.i13 and ibm%flpy.add and the cdrom controller device driver (Where xxxxxx can be any character and % is     replaced by 2 for microchannel system and a 1 if any other system). Also refer customer for possible 174 in Users Guide to OS/2 book additional explanation and actions. If customer has Ethernet Card (NE2000 Compatible), ask to     customer to remove it (PJ15955).

TITLE: 941207 WARP ERROR MESSAGE "DRIVE X NOT READY PRESS ANY KEY"
DESCRIPTION OF SYMPTOMS: CUSTOMERS USING THE BOOT MANAGER FEATURE UNDER OS/2 WARP MAY GET THE ERROR MESSAGE "DRIVE 1 NOT READY PRESS ANY KEY" AND THE SYSTEM BOOTS NORMALLY. OTHER DRIVES NUMBERS MAY ALSO BE REPORTED AS NOT READY. THIS IS MOST PREVALENT ON COMPUTERS THAT UTILIZE A SCSI HOST ADAPTER. SUMMARY OF RESOLUTION: THE CUSTOMER SHOULD CHECK THE HARDWARE SETTINGS OF ALL THE DRIVES IN HIS SYSTEM. ON SYSTEMS WITH SCSI HOST ADAPTERS, BE     CERTAIN THAT ONLY BOOTABLE DRIVES HAVE A SCSI ID OF 0 OR 1. USING FDISK FROM A PREVIOUS VERSION OF OS/2 TO INSTALL THE BOOTMANAGER WILL CIRCUMVENT THE MESSAGE. DETAILS OF RESOLUTION: THE ERROR MESSAGE APPEARING IS THE RESULT OF ADDITIONAL MESSAGEING THAT WAS ADDED TO ALERT A USER THAT AN EXTERNAL DRIVE MAY NOT BE POWERED ON. ONE OF THE REASONS THAT IT APPEARS FOR WARP USERS WITHOUT EXTERNAL DRIVES MAY BE A NON STANDARD IMPLENTATION OF THE BIOS IN THE USERS SCSI CARD. USING THE FDISK PROGRAM FROM A PREVIOUS VERSION OF OS/2 WILL STOP THE ERROR MESSAGE FROM APPEARING. FDISK.COM IS LOCATED ON DISK 1 OF MOST VERSIONS OF OS/2 INSTALLATION DISKETTES, IT IS ALSO IN THE \OS2SE21\DISK_2 DIRECTORY OF MOST OS/2 CDROMS.

TITLE: 941207 IPE 0160:FFFBA0FC - 000D:000680FC, 1163, 7019 ON DISK 1 INTERNAL REVISION 8.162 94/09/19
DESCRIPTION OF SYMPTOMS: Installing WARP on Disk #1 when the user replaced the IBMKBD.SYS with the size of 29,525, will get the following IPE. *************** IPE 16/32-bit ************************* THE SYSTEM DETECTED AN INTERNAL PROCESSING ERROR AT LOCATION # 0160:fffba0fc - 000d:000680fc 1163, 7019       048600b4 INTERNAL REVISION 8.162      94/09/19 *********** end IPE 16/32-bit ************************ RESOLUTION: User has downloaded the wrong IBMKBD.SYS file. The file size should be 4,677 and dated 7/30/94. Note: this file is the temporarily fix for PJ16077

TITLE: 941207 USER MAY GET SYS3175 IN INSTALL.EXE WHILE INSTALLING WARP ON ZEOS PANTERA SYSTEM.
User may get the following SYS3175 in Install.exe during OS/2 3.0 Installation on Zeos Pantera P90 System. .     *************** SYS3175 32-bit*************** A program generated an acess violation at 0004d8a9 install.exe 0004:0000d8a9 P1=00000008 P2=000000a0 P3=xxxxxxxx P4=xxxxxxxx EAX=00000000 EBX=00000004 ECX=00000005 EDX=bed80127 ESI=00000d22 EDI=00005628 DS=008f DSACC=00f3  DSLIM=0000d12f ES=0127 ESACC=00f3 ESLIM=00000d22 FS=150b FSACC=00f3  FSLIM=00000030 GS=0000 GSACC=**** GSLIM=******** CS:EIP=0027:0000d8a9 CSACC=00fb CSLIM=0000daa9 SS:EIP=008f:0000a7d2 SSACC=00f3 SSLIM=0000d12f EBP=0000a7e8 FLG=00012246 *************** SYS3175 32-bit End *********** Contact Zeos Technical Support for Bios Upgrade Information. If a system has a Flash Bios Version less than V9.0, user needs to upgrade his Bios to 9.0 which can be downloaded from Zeos Bulletin Board System at 612-362-1219. Once the bios is upgraded, the hard- ware settings for IDE drive in CMOS should be configured as following. Multi Sector = Disable Pre Set     = Disable LBA         = Enable For more info, please contact Zeos Technical Support.
 * DESCRIPTION OF SYMPTOMS:
 * SUMMARY OF RESOLUTION:
 * DETAILS OF RESOLUTION:

TITLE: 941208 SHUTDOWN FAILS UNDER OS/2 2.11 OR WARP DUE TO LOTUS CC:MAIL BEING ON THE SYSTEM
DESCRIPTION OF SYMPTOMS: In some cases, after installing CCMail Client on a system running WARP 3.0, the user will be unable to successfully shutdown. SUMMARY OF RESOLUTION: CCmail is aware of this and the 1.04 build will address this issue. DETAILS OF RESOLUTION: To work around this problem: Make sure the user either has their CCMail folder open, or         places a shadow of any object within the CCMail folder on the OS/2 desktop, prior to shutdown. ALSO, word from a Lotus support tech is that if the IN BOX has a     shadow on the Desktop, then the problem will not occur. This problem will be addressed in the version 1.04 of CCmail. The most current version of CCMail Client is 1.03 and 1.04 is     scheduled to be available early 1995.

TITLE: 941208 INSTALLING WARP ON VALUEPOINT 6384-199 (P60/D), ON DISK #1 HANGS WITH DISKETTE LIGHT ON AND LOGO DISPLAYED.
DESCRIPTION OF SYMPTOMS: Attempting to install OS/2 Warp on ValuePoint 6384-199 (P60/D). Installing from diskettes. Boot from installation diskette, load disk 1 when requested disk 1 hangs with diskette light on and logo displayed. ALT-F2 shows nothing. No driver has been loaded. Turned off int/ext cache and shadowing ROM did not help. RESOLUTION: These ValuePoint systems came with the Flash EEPROM level 0.13.01.AV0M and it has an AMI BIOS. User needs to download VPP60FL6.DSK from the BBS in Raleigh 919-517-0001. The new BIOS is 1.00.06.AV0M. Contact PS/VP Technical support for more informations on     getting this new Flash EEPROM upgrade.

TITLE: 941209 System hangs with Adaptec 2740/2742 controller with cdrom attached.
DESCRIPTION OF SYMPTOMS: Attempting to access a CDROM attached to an Adaptec 2740/2742 scsi controller causes trap or system hang. SUMMARY OF RESOLUTION: Disable tagged queing for the AIC7770.ADD driver. DETAILS OF RESOLUTION: 1. Edit the OS2 config.sys file. 2. Change the line BASEDEV=AIC7770.ADD to        BASEDEV=AIC7770.ADD /A:0 /TAG:1 3. Shut down system and then reboot for change to take effect.

TITLE: 941209 WHAT IDE CD-ROMS ARE COMPATIBLE WITH OS2 Warp? AND HOW DO I MAKE THEM WORK?
DESCRIPTION OF SYMPTOMS: CDROM NOT WORKING UNDER WARP SUMMARY OF RESOLUTION: What Follows is a list of CD-ROMs that are known to be compatible with Warp and how to make them work. DETAILS OF RESOLUTION: The IDE hard disk driver, IBM1S506.ADD, was made aware of ATAPI. This driver will claim all ATAPI devices and mark them as generic devices. The IBMIDECD.FLT filter loads afterwards and scans all drivers for generic ATAPI devices. If it locates one, it will decide if that device is a CDROM. Note: In addition to IBM1S506.ADD and IBMIDECD.FLT, all CD-ROM in the table below require the OS2CDROM.DMD and CDFS.IFS device These are added automatically when the selective install is done. CDROM. An IDE CDROM cannot be a master while a hard drive is being a slave. You cannot use the IBMINT13.I13 for an IDE CDROM. -         Manufacturer  |Model      |  Notes  | --|---|-|         Mitsumi       |FX001DE    |    1    | |         NEC           |CDR-250    |         | |CDR-260   |    2    | |NEC 2vi   |         | |         Sony          |55E        |    1    | |55D       |    1    | |         Panasonic     |571        |         | |         Wearnes       |CDD-120    |         | -    Notes: 1. The Mitsumi and Sony cdroms may have problems because they are not ATAPI 1.2 compliant. This should be fixed with updated drivers. 2. NEC 260 cdroms that ship with some Gateway systems adhere to the 1.7 spec instead of 1.2. For these cdroms, the BASEDEV=IBM1S506. A        line in the OS2 config.sys file has to be edited as follows: BASEDEV=IBM1S506.ADD /A:x /U:y /ATAPI The /A switch refers to the adapter number that the cdrom is attached to. The /U option references the unit or device number on a particular adapter. The /ATAPI parameter enables ATA Packet Interface protocol for the NEC 260. If the cdrom is attached to the second IDE port or adapter in a        system and is the only device on the adapter you would enter: BASEDEV=IBM1S506.ADD /A:1 /U:0 /ATAPI

TITLE: 941212 COULD NOT LOCATE VROBJ.DLL (OS/2 WARP BONUSPAK)
DESCRIPTION OF SYMPTOMS: Customer is attempting to run the BonusPak Installation Utility (INSTALL.CMD). The program starts up and issues five "1 file(s) copied" messages and then pops up an error box that states: " BPIU.EXE - COULD NOT LOCATE VROBJ.DLL ". SUMMARY OF RESOLUTION: Somehow the customer's LIBPATH statement has been changed such that the ".;" (dot semicolon) has been deleted from the LIBPATH. The LIBPATH statement in CONFIG.SYS should look similar to this: LIBPATH=.;C:\OS2\DLL;C:\OS2\MDOS; continuing on to the end. NOTE: C is drive where OS/2 Warp is installed. DETAILS OF RESOLUTION: If your customer is experiencing this error with the BonusPak Installation Utility, have the customer check his CONFIG.SYS file and look for the .; in the LIBPATH statement. It normally should be the first entry in     the list of subdirectories. On a newly installed machine it is the first item. It may however be located anywhere on the LIBPATH= line. Ask the customer if he might have edited this line in his CONFIG.SYS or installed any applications that stated that they were going to edit or update CONFIG.SYS. That will be the way to determine how the line might have gotten modified. OS/2 Warp needs the .; in the LIBPATH to function correctly. A missing .; in the LIBPATH can result in all sorts of     errors occurring with different programs of the BonusPak and the system in general.

TITLE: 941213 FLOPPY DOES NOT WORK IN WARP ON NCR 3333 SYS0049 ERROR
Floppy drive does not work in WARP. SYS0049 Error When accessing the A (Floppy) Drive Problems with the Floppy drive on the NCR 3333 DX2/66
 * DESCRIPTION OF SYMPTOMS:

Have A T & T / NCR replace the system board.
 * SUMMARY OF RESOLUTION:

Replace the system board. NCR acknowledges that this is a hardware  e    problem with the system board (bad IC pack on the system board). This proble occurs on many multi-tasking operating systems including OS/2, NT, d Unix. and Unix. Call A T & T at 800 262-7782 (as of Dec 1994) and ask them the to replace the system board due to FLEX DRIVE problems. This is AT&T / NCR Defect Number 86647.
 * DETAILS OF RESOLUTION:

TITLE: 941214 COREL DRAW! 3.0 WON'T START UNDER OS/2; GETS ERROR COREL DRAW 3 SECTION DRAWDIR=KEY NOT FOUND IN WIN.INI
DESCRIPTION OF SYMPTOMS: When trying to run Corel Draw! 3.0 for Windows under OS/2 the user cannot run the application and gets error, "Corel Draw 3 section   drawdir=key not found in WIN.INI." Corel Draw! cannot be run.

SUMMARY OF RESOLUTION: 1. Modify WIN.INI file to address missing entry. 2. It may be possible to simply modify the PATH statement in the OS/2 AUTOEXEC.BAT file to include the Corel Draw directory so       that the CORELDRW.INI file can be found.

DETAILS OF RESOLUTION: 1. Edit the WIN.INI file and add the following:

{CorelDraw3. drawdir=C:\CorelDrw

NOTE: CorelDraw3 is enclosed in square brackets. Also the directory may be modified as needed.

2. The user may also be able to modify the AUTOEXEC.BAT file of        OS/2 so that the PATH statement includes whatever directory Corel Draw! 3.0 is located in, such as C:\CorelDrw as       above

TITLE: 941216 OS/2 WARP ENHANCED IDE SUPPORT
SYSTEMS WITH NATIVE SUPPORT     TRANSLATED BIOS* ENHANCED IDE FEATURE DOS   OS/2           DOS    OS/2 - DRIVES > 1024 CYL (> 528 MB)

BOOT PARTITIONS < 1024 CYL   YES    YES            YES    YES

ACCESS DISK PAST 1024 CYL     NO     NO            YES    YES

LOGICAL BLOCK ADDRESSING      NO    YES             NO    YES with parameters    with parameters for performance              /A:0 /U:0 /LBA      /A:0 /U:0 /LBA saves drive 3 multiplies

FASTER PIO MODE              YES    YES            YES    YES

DMA ADDRESSING                NO     NO             NO     NO

not prevalent on controllers advantage for EISA systems only

WD UTILITY "ON TRACK"        YES     **             NA     NA  provides BIOS translation for system without translated BIOS

Mobile
 * IBM Systems with translated BIOS include Valuepoint and IBM

Warp ship. This filter will be shipped with On Track other Enhanced IDE Utilities with WD and IBM hard files for use on  systems that do not have translated BIOS. In the meantime we have worked with On Track to have FDISK identify the signature (45H) to prevent corruption.
 * On Track will have a OS/2 filter that provides translation at

TITLE: 941227 FAXWORKS AND US ROBOTICS SPORTSTER 14400 MODEM
DESCRIPTION OF SYMPTOMS: Cannot receive fax Cannot dial Modem not responding

SUMMARY OF RESOLUTION: Additional command for modem strings will relieve problems encountered on US Robotics Sportster 14400 modem with fax programs, specifically Faxworks by Softnet.

DETAILS OF RESOLUTION: The following is a complete string given by Softnet, which will turn off request to send, and resolve problems with Faxworks, and US Robotics Sportster 14400 modem:

&H2&I2&R1S36=0

TITLE: 950110 USING ALT+F1 ROUTINE UNDER WARP ON A PRELOAD SYSTEM
If a user has a preloaded system and excutes the ALT+F2 command, selecting the maintenance partition (M), some information in the \OS2\BOOT\CONFIG.M file may be incorrect for that particular preload system. If the information is incorrect, when the install program is started, it may exit with an error indicating that the sourcepath incorrect.
 * DESCRIPTION OF SYMPTOMS:

To get around this problem, the user will have to edit the \OS2\BOOT\CONFIG.M file. There are two "set" statements that will need to be changed: SET SOURCEPATH=drive:\path SET FDISKETTESOURCE= 0 or 1; 0 if redirected from cd, remote or local drive 1 if user will be prompted to insert diskettes If the user has not made a set of diskettes using their Diskette Factory program, then SOURCHPATH needs to points to   C:\DISKETTS\OS2V3, and FDISKETTESOURCE should equal 0. If the user has made a set of installation diskettes and the install directory tree loaced under \DISKETTS\OS2V3 has been deleted by the Diskette Factory program, then SOURCEPATH should equal A: and FDISKETTESOURCE should be set
 * RESOLUTION:

TITLE: 950111 SYSTEM HANGS ON THE FIRST REBOOT WITH TRAP0003 CS : EIP = 0568 : 00002913 and CSLIM = 00002aa8 ( WARP )
TRAP0003 on the first reboot installing OS/2 WARP. ********************* TRAP 32-bit *********************** TRAP =0003 ERRCD=0000 ERACC=**** ERLIM=******** EAX =00000000 EBX  =007601a8 ECX  =fdf10358 EDX  =000005a8 ESI =00000358 EDI  =fc8005a8 EBP  =00004dcc FLG  =00003002 CS:EIP=0568: 00002913 CSACC=009b CSLIM= 00002aa8 SS:ESP=0030:00004dc6 SSACC=1097 SSLIM=00003fff DS  =0570 DSACC=0093 DSLIM=000002d2 CR0  =8001001b ES  =0030 ESACC=1097 ESLIM=00003fff CR2  =feda4000 FS  =0000 FSACC=**** FSLIM=******** GS  =0000 GSACC=**** GSLIM=******** ERROR AT LOCATION # 0160:fff5c34c - 000d:a34c 60000, 9084         048600b4 INTERNAL REVISION 8.162      94/09/19 Failure Mode : Installing WARP first reboot.
 * DESCRIPTION OF SYMPTOMS:

***************** end TRAP 32-bit ****************

This is related to the ATAPI fix for IBM 2.x /3.x IDE CD driver for IDE CDROM drives (PDDB FFWFC). User has an IDE NEC 260 CDROM. Downloaded ATAPI.ZIP from our BBS. Please follow the README.TXT. (919 517 0001)
 * RESOLUTION:

Bootup the Installation disk and F3 out on Disk #1 at the Easy/Advance screen. This will get to the CDROM prompt (ie F:\OS2IMAGE\DISK1 where F is the cdrom drive, assuming this is a cdrom installation).

Go to the drive where WARP is installed (ie C: ) and change to \OS2\BOOT subdirectory. Check the file IBM1S506.ADD. It should be dated 11/18/94 and size is 27312. If not, it is an older file.

Check to see if IBM1S506.ADD is NOT Read Only (using DIR /AR). If the attribute shown Read only, user must use the ATTRIB command to take off the Read only attribute.

ATTRIB.EXE has not been unpack during the first phase of install, user must unpack this file. It is on Disk #12 and is packed (ATTRIB). Go to \OS2 subdirectory and execute the following command: UNPACK F:\OS2IMAGE\DISK12\ATTRIB This should unpack ATTRIB.EXE to \OS2 subdirectory.

Go to \OS2\BOOT subdirectory and execute the following command to take the Read only off the IBM1S506.ADD: ATTRIB -R IBM1S506.ADD

Copy the new IBM1S506.ADD to this \OS2\BOOT subdirectory.

Take out the disk on drive A: and reboot and continue with the second phase of the installation.

TITLE: 950111 WIN32S SUPPORT LIMITATIONS UNDER OS/2 3.0 WARP
Versions of WIN32S above 1.1 are not supported under OS/2 V3.0
 * DESCRIPTION OF SYMPTOMS:

Check the version of WIN32S
 * SUMMARY OF RESOLUTION:

Any application which utilizes the 32 Bit API library "WIN32S" installs the version necessary for the application to run. A WIN32S.INI file is placed in the WINDOWS\SYSTEM directory and in it, the version of WIN32S is revealed. The README found in the root directory documents support for WIN32S being at versions 1.0 and 1.1. If the installed version is   greater than 1.1, it is not supported.
 * DETAILS OF RESOLUTION:

TITLE: 950111 ATAPI.ZIP CONTAIN IBM OS/2 2.X / 3.X IDE CD DRIVER FOR IDE CDROM DRIVES
You MUST use these NEW files to replace the existing copies supplied by whatever version of OS/2 you are using.

Installation if OS/2 is already installed on your fixed disk 1. you must run Selective Install to install the files for the OS/2 CD-ROM Device Manager and OS/2 CD-ROM File System. a. Open the OS/2 System folder on the desktop. b. Open the System Setup folder. c. Open Selective Install d. Select the CD-ROM Device Support check box e. Select OK f. Scroll to the bottom of the CD-ROM device list table and select the choice OTHER (OS/2 2.1) or Non-listed IDE CD-ROM (WARP) g. Select OK h. Select the OK push button to proceed from the System Configuration screen to the OS/2 Setup and Installation window i. Select Install j. When prompted to do so, insert the numbered installation

2. Copy the files provided in this package OVER those installed in   step 1, to their proper location on your system. On Warp this is   \OS2\BOOT. Check by doing a 'DIR IBM1S506.ADD /S' on your system <== DIR command

3. IDE CD ROMs that adhere to the ATAPI specification of February 1994 will be detected automatically if they are configured on the Primary or Secondary IDE channel. If your IDE channel is not the primary or secondary, or if your IDE channel is not using the default io ports and IRQs, do a 'HELP IBM1S506.ADD' at an OS/2 command prompt to get detailed information on changing or adding channels.

4. Some drives do not respond to an ATAPI command from the February Spec.These drives can not be auto detected and require an additional parameter on the IBM1S506.ADD line in config.sys. The NEC 260 drive, for example, requires this additional parameter.

BASEDEV=IBM1S506.ADD /A:x /U:y /ATAPI

where x is the adapter number and y is the unit number.

/A:

Which IDE drive connector on your adapter contains the cable that the NEC 260 IDE drive is connected to

IF you have only one IDE controller, this is Adapter 0, /A:0

IF you have TWO IDE controllers, and the IDE CDROM is connected the second controller cable, this is Adapter 1, /A:1

The Enhanced IDE specifications allow for FOUR adapters, so    /A: COULD also be 2 or 3 in your system.

/U:

Each IDE controller can drive up to TWO drives. If the CD drive is jumpered as the Master then this is unit 0, /U:0 otherwise it is unit 1, /U:1  It is not possible to have a device configuredas Slave without a Master on the same controller.

/atapi or /ATAPI

This informs the IBM1S506.ADD driver that this unit (/a: /u:) is an ATAPI (IDE attached) CDROM drive...

Editing your config.sys...

locate the BASEDEV=IBM1S506.ADD line

If you have NO parameters on this line, then ADD the parms as defined above, /A:? and /U:?

an example line with the CD as slave on controller 1 BASEDEV=IBM1S506.add /A:0 /U:1 /ATAPI

IF you ALREADY have parms, and have a /A:? parm already, make sure to add JUST the /U:? parm for that adapter.

5. IF you are using OS/2 2.11 or earlier, you will need to add the following config.sys statement.(If you have WARP, choosing 'NON listed IDE CDROM will cause this line to be placed in config.sys  automatically)

BASEDEV=IBMIDECD.FLT

6. Shut down and restart your system

Installation if OS/2 is NOT already installed on your fixed disk 1. create the CD install disk 1 from the OS/2 CDROM

2. copy the files supplied here OVER the ones on disk 1.

3. If you have a NEC 260 IDE CDROM drive, edit the config.sys on disk 1 and modify the BASEDEV=IBM1S506.ADD line as described above (adding the /A & /U parms)

3a. If you are using OS/2 2.11 or earlier, add the following statement to config.sys and copy the associated file onto disk 1.

BASEDEV=IBMIDECD.FLT

3b. If you are using OS/2 WARP, add the following statement to the config.sys on the DISKETTE 1:

SET COPYFROMFLOPPY=1

4. Boot the installation disk and disk 1 and proceed thru installation phase 1.

5. (If you are using OS/2 WARP, skip to step 7) Because the installation program uses copies of these files from a packed file on the installation diskettes, the UPDATED drivers you copied in step 2 are overlayed with the older ones on your hard disk. You MUST manually fix this.

When you are asked to reboot to continue the installation, insert the installation disk and press Ctrl-Alt-Del, then through disk 1 to the install panel. Press F3 to get to a command line. Go to the installation drive (wherever you installed OS/2). You will need to clear the read-only attribute on the IBM1S506.ADD file. Do this by typing:         (OS/2 2.1 & 2.11) /os2/attrib -r \os2\ibm1s506.add

Copy the updated files (OS2CDROM.DMD, IBM1S506.ADD, and   IBMIDECD.FLT from disk 1 to the proper location on the install    partition)

6. type EXIT from the command line

7. remove the diskette from A: and reboot

8. Complete the rest of install

******************

NOTE: This is a README.TXT file from this ATAPI.ZIP package available on the IBM BBS 919 517 0001. Is is on LIB #17 OS/2 Device Drivers. Also under the SAME name on CIS and other BBS's.

ATAPI.ZIP     45862    12-29-94   OS/2 2.x/3.x IDE

TITLE: 950116 INSTALLATION OF WARP, IT DOES NOT RECOGNIZE CDROM SONY 541 WHICH IS CONNECTED TO A FUTURE DOMAIN 1600 SERIES SCSI CARD
WARP does not recognize the Sony CD-ROM which is connected to the Future Domain 1600 ( FD16-700.ADD ).
 * DESCRIPTION OF SYMPTOMS:

This SONY 541 is SCSI II type CD-ROM. It is compatible and work with the FD16-700.add device driver. Users need to make sure the SCSI ID for the SONY is NOT 0 or 1. In this case, user has changed the ID to 2 and WARP is abled to   recognize the SONY CD-ROM.
 * RESOLUTION:

TITLE: 950116 OS/2 WARP NOT RECOGNIZING SONY 31A CDROM WHICH IS ATTACHED TO A CARDINAL DSP16 (SOUNDBLASTER COMPATIBLE)
OS/2 WARP does not recognize the SONY 31A which is connected to the Cardinal DSP16 card. Installation asks for the CD but keeps looping and ask for the CD again and again.
 * DESCRIPTION OF SYMPTOMS:

User is using downloaded driver (SONY31A.ADD) and followed the parameter from page 329 example 4 of the user's guide. As default, the sound port address is 220h and IRQ 5. The CDROM is set for port address 300 and IRQ 12.
 * SUMMARY OF RESOLUTION:

User should use the driver that came with OS/2 WARP and added the following to the SONY31A.ADD statement: SONY31A.ADD /A:0 /AT:05 /P:0300 /I:12 /V where the port address and irq above should be for the cdrom, NOT the soundcard. The /P: is the address of the cdrom and the /I: is the IRQ of the CDROM drive. (the /v only showed us if the cdrom was recognized when the driver loaded or not).

Note: the above problem is happen if user put the wrong port address and irq for the cdrom.

TITLE: 950116 INSTALLING WARP AFTER THE FIRST PHASE, GET ERROR MESSAGE " OS2KRNL IS NOT ACCEPTABLE ... "
OS2KRNL is unacceptable on the first reboot when installing WARP on system with a Micropolis 2112mb SCSI drive. It is connected to a Future Domain card.
 * DESCRIPTION OF SYMPTOMS:

Users need to contact Micropolis for assistance getting an upgrade ROM for this 2gb drive to work under OS/2 WARP
 * RESOLUTION:

TITLE: 950116 USING STACKER V1.1 FOR OS/2 UNDER WARP
Systems extended logical partitions are not being recognized by WARP This is because the drives are stacked, using Stacker software.
 * DESCRIPTION OF SYMPTOMS:

Called Stacker to get the lastest info on their version 1.1 for OS/2. Stacker stated that in order for Stacker for OS/2 1.1 to work proper with WARP users need to download and install a fix ( SWARP.EXE ) from their BBS (619) 431-5956. Their technical support number is (619) 929-3900.
 * RESOLUTION:

TITLE: 950117 INSTALLING OS/2 WARP ON A SYSTEM WITH NCR PCI SCSI CONTROLLER THAT USED OS2CAM.ADD, RECEIVED C:\OS2\SYSTEM\COUNTRY.SYS ERROR AFTER INSTALLATION

 * DESCRIPTION OF SYMPTOMS:
 * Error after successful installation of WARP:
 * " C:\OS2\SYSTEM\COUNTRY.SYS CANNOT BE FOUND "

User's system is as followed: A clone 486dx2-66mhz, 16mb, AWARD bios version 4.5, PCI system, and a built-in NCR PCI SCSI on the system board. It came with an OS/2 driver called OS2CAM.ADD. User has added in the config.sys on Disk #1 and was abled to install OS/2 thru all the disks, but after reboot, before the desktop, it will display the above error msg. Check the config.sys and the OS2CAM.ADD is in there but the following statement is not in there: BASEDEV=OS2SCSI.DMD. Do the following: Moves the BASEDEV=OS2CAM.ADD after BASEDEV=OS2DASD.DMD. Adds the BASEDEV=OS2SCSI.DMD below the OS2CAM.ADD and reboot. System will boots up and running OS/2 WARP. Please note that this driver is supported only from NCR vendor. It does not come with the OS/2 WARP package.
 * RESOLUTION:

TITLE: 950118 INSTALLED WARP AND LOST ACCESS TO (ATM) ADOBE TYPE MANAGER 3.0 FOR WINDOWS
Installing WARP on a sysem with Adobe Type Manager 3.0 will 'backlevel' to ATM ver. 2.5. You will also loose access to any imported fonts already on the system.
 * DESCRIPTION OF SYMPTOMS:

Depending on how WARP is installed (bootmanager or dualboot) will determine how to modify the system. 1. Dualboot Installation of WARP will replace the current ATM.INI in the WINDOWS subdirectory. 2. Bootmanager Installation of WARP may point to the x:\psfonts subdirectory partition where it is installed and not to the path in the or          in the ATM.INI file.
 * SUMMARY OF RESOLUTION:

.Setup. PFM_Dir=c:\psfonts\pfm PFB_Dir=c:\psfonts

.Settings. ATM=On QLCDir=c:\psfonts Version=3.0 TmpDir=c:\

1. Dualboot
 * DETAILS OF RESOLUTION:

a. Prior to installation of WARP Rename the current x:\windows\psfonts directory to          x:\windows\tpsfonts. Rename or backup the current ATM.INI file. Reinstall Adobe Type Manager 2.5, 2.6, or 3. After installation, copy the contents of x:\windows\tpsfonts x:\windows\tpsfonts\pfm to the x:\windows\psfonts and x:\windows\psfonts\pfm directories

b. After installation of WARP Rename the current x:\windows\psfonts directory to          x:\windows\tpsfonts. Reinstall Adobe Type Manager 2.5, 2.6, or 3.0 After installation, you can add the fonts from the the ATM co          panel ADD feature choosing x:\windows\tpsfonts\pfm in the directories window.

2. Bootmanager

If Windows is on the same partition that WARP will be install follow proceedure 1a above. If WARP is installed on a differe partition, edit the ATM.INI file to mirror the appropriate li          in .SETUP. and .SETTINGS. example above, and reinstall ATM from disks.

Note: Applications that are migrated will need the WIN_ATM in t        notebook set to on. It may also be necessary to reinstall specia fonts not included with ATM.

TITLE: 950117 UNDOCUMENTED PARAMETER ON THE BOOT COMMAND: BOOT /DOS /N

 * DESCRIPTION:

BOOT /DOS /N The /N will do the preparation with the disk, but it does not reboot. User can then do a shutdown as normal.

It will shows the following:

SYS1716: Warning! You should now restart your system by selecting Shutdown from the desktop, or pressing Ctrl+Alt+Del.

EXPLANATION: The program made changes to your hard disk and replaced files C:\CONFIG.SYS and C:\AUTOEXEC.BAT in preparation for the next reset.

ACTION: Restart your system by selecting Shutdown from the desktop, or pressing Ctrl+Alt+Del.

TITLE: 950118 TIMING HANG ON IBM PC 300 SERIES - 486 SYSTEMS AND ON ALL APTIVA'S FROM THE 310 (2144-22P) THROUGH THE 530 (2144-66P)
When the IBM PC 300 Series - 486 Systems BIOS code switched CMOS banks, OS/2 (and the physical clock Device Driver) did not know that the CMOS bank was switched. If an IRQ 8 (realtime clock interrupt) came in when the CMOS bank was switched, then the system would hang because the clock DD would read the RTC CMOS locations on the 2nd bank when it should have read them on the 1st bank.
 * DESCRIPTION OF SYMPTOMS:

The OS/2 virtual DD (VCMOS.SYS) did not allow writes to CMOS with addresses < 0Eh. So, the Rapid Resume data could not be written by a VDM (DOS session or windows). VCMOS.SYS virtualizes ports 70H and 71H.


 * RESOLUTION:

VCMOS.SYS will now virtualize ports 22H and 24H when on IBM PC 300 Series - 486 Systems or Aptiva. A fix must be applied to the OS/2 system to correct this problem.

How to apply the fix

In the fixes sent to you will be a file called VCMOS.SYS. After the install is complete, copy VCMOS.SYS to ?:\OS2\MDOS directory (? is the drive you installed OS/2 into).

TITLE: 950118 INSTALLING WARP ON AN APTIVA, AN IBM PC 300 AND 700 SERIES MACHINES WITH 3.7MB OF MEMORY AND AN IDE CDROM RESULTS IN TRAP0003
DESCRIPTION: Trap 3 can happen on IBM PC 300 Series - 486 Systems, IBM PC 300 Series - Pentium System , IBM PC 700 Series - Pentium Systems and Aptiva machines with 3.7 meg of memory and an IDE CDROM

The queueing mechanism in the IDE CDROM driver can cause a trap 3 during install if there is heavy swap activity. A fix must be applied to the OS/2 system to correct this problem.

How to apply the fix for a CD install.

OS/2 has two diskettes that are required to boot and initiate an install from a CD. The diskettes are called the "Installation" diskette and "Diskette 1". In the fixes sent to you will be a file called IBMIDECD.FLT. Copy this file to "Diskette 1" replacing the original that was on the diskette. Now go forth and do your install as usual. The new module will be used during the install and it will be installed on the final system.

How to apply the fix for a diskette install.

Boot the Install diskette and go through the first part of install. At the end of the first part of install, a blue screen with white letters comes up telling the user to remove the diskette and press enter to reboot and continue the install. At this time, the user must press the F3 button to get to a command line. In the fixes sent to you will be a file called IBMIDECD.FLT. Copy this file to the directory ?:\OS2\BOOT (? is the drive letter being installed into) replacing the original. Then enter EXIT to get you back to the blue screen. Now go forth and finish your install as usual. the new module will be used during the install and it will be installed on the final system.

The fix is AVAILABLE in the APTIVA UPDATE. A replacement disk will be sent. For the CD-ROM version of WARP, a new Diskette #1 will be sent. For the Diskette version, a new Diskette #2 will be sent. Use this new diskette in place of the equivalent diskette that came with OS/2 WARP.

TITLE: 950118 APTIVA MACHINES WITH THE ARIA SOUND CARD. (WARP)
The APTIVA machines 530 (2144-66P) & 730 (2144-86P). The ARIA soundcard needs the promethieus driver for OS/2 and it will not be available till 1995. The main symptoms that the user will see is: 1. No sound under OS/2. 2. Windows seamless applications open but disappear and are not in the task list.
 * DESCRIPTION OF SYMPTOMS:

If the machines equipped with this soundcard (ARIA), the sound MUST be disabled. User must do the following: 1. Go into fullscreen Windows Program Manager 2. Open the "Control Panel" folder 3. Start the "Drivers" program 4. Remove the two ARIA drivers 5. Exit Windows
 * DETAILS OF RESOLUTION:

The applications should run seamlessly now

TITLE: 950118 APTIVA APPLICATION PROBLEMS UNDER WARP

 * DESCRIPTION OF SYMPTOMS:

After installing WARP on Aptiva machines there are a number of problems with the applications that are shipped with the machine. Below are some problems are being identified and fixes: 1. The proper icons for some of the applications is replaced by the OS/2 standard Windows icon. This will be fixed in a future release of OS/2.

2. For Undersea Adventure and Discoverers do the following: a. Edit the file C:\SEA\KA.CNF and change the CDdrive field from E    to D and do a change of all the E: to D:. Save the changed file b. Edit the file C:\SEA\SEA.BAT and change of all the E: to D:. Save the changed file c. Edit the file C:\SEA\DISCOVER.BAT and change of all the E: to    D:. Save the changed file d. Go to the "Settings" notebook for each of the two programs by    doing the following and make the indicated changes: 1) Point the mouse pointer at the icon    2) Press the right mouse button once to get the context menu 3) Move the mouse pointer to Settings and press the left mouse       button once     4) Change the "Path and file name:" field from C:\SEA\PS1CDROM.EXE (in the Undersea Adventure) C:\DISCOVER\PS1CDROM.EXE (in the Discoverers) to       C:\WINDOWS\PS1CDROM.EXE 5) Press the left mouse button on the "Session" tab    6) Press the "WIN-OS/2 settings button     7) Select the DOS Memory settings     8) Set DOS_HIGH to ON     9) Set DOS_UMB to ON and save the settings    10) Select the button for WIN-OS2 full screen    11) Double click the control box in the upper left corner of the        "Settings" notebook to close it.    Note: Sound currently does not work for the Discoverers          application.  This is being worked on.

3. Reuters - When Reuters (Money Network) is started from it's  migrated icon or from Windows Program Manager it displays "...not   enough file handles..." dialog. Program can not open or create files. The README.WRI file recommends 100 file handles be specifies when running under OS/2. Set DOS_FILES to 100 with the following steps: a. Point the mouse pointer at the Reuters icon b. Press the right mouse button once to get the context menu c. Move the mouse pointer to Settings and press the left mouse button once d. Press the left mouse button on the "Session" tab e. Press the "WIN-OS/2 settings button f. Select the Other DOS settings g. Set DOS_FILES to 100 and save the settings h. Double click the control box in the upper left corner of the   "Settings" notebook to close it.

4. The following are some of the problems being addressed. a. Music Mentor gets a General Protection Fault when the "To   Session" button is pressed. b. Rapid Resume does not currently work under OS/2 c. Running Disney Software Preview seamless hangs the system

TITLE: 950119 CDROM in ThinkPad DockII ( using AHA152X ) is not recognized.
On IBM Thinkpad connected to Docking station II with cdrom connected to Adapted 1510,1520,1522 controller is not recognized after installation Trying to do selective install for cdrom system configuration shows no cdrom support which it did during initial installation, when he chooses cdrom as source directory program comes back with message invalid source directory.
 * DESCRIPTION OF SYMPTOMS:

PCMCIA drivers takes IRQ 11 on machine and IRQ 11 is default of the Adaptec SCSI adapter (in the docking station) and this IRQ conflict makes cd-rom unusable.
 * SUMMARY OF RESOLUTION:

Reconfigure SCSI card to IRQ 9 or to any other free IRQ through Dock II setup on bootup ( Control A ). Also Thinkpad has an IDE and on the docking station has a SCSI hard- disk, than move the SCSI driver statements before IDE driver statements in config.sys.
 * DETAILS OF RESOLUTION:

OSWAFAIL - WIN-OS2 SESSION FAILS TO START
Item FFBJZ

01/30/95


 * SYMPTOM:

When starting any WIN-OS/2 session, the session ends before it starts. If started from an ICON, it hatches then unhatches. If started from a command line, the "Loading Please Wait..." message appears, then the command prompt reappears.

If starting a WIN-OS/2 session from a command line with a "/B" switch, the BOOTLOG.TXT file shows LOADSTART=MOUSE.DRV as the last statement in the file.


 * RESOLUTION:

Check the MOUSE.INI file and ensure the MOUSETYPE= statement is the same as the mouse installed on the system. The statement should read:

MOUSETYPE=PS2       for a PS/2 mouse MOUSETYPE=SERIALx   Where x is the port being used by                                  the mouse

When running in DOS/WINDOWS, the system queries the hardware attached and updates MOUSE.INI. This does not happen in OS/2. An APAR has been opened for the problem.