IBM PSP Developer Support News - 1994 - Issue 11

IBM Personal Software Products

Developer Support News

1994 Issue 11 - 14 September 1994 | Contents | o IBM LAN Server 4.0 Makes Networking Fast and Easy            ls40 Easy-to-use Entry and Advanced versions. "Up and Running" manual. Easy and Tailored installation options. Support for popular network adapters. Support for clients running many platforms. Small and medium networks. Large network features. Base for distributed computing. Newest in full line of IBM personal systems software. Over 600 products certified for LAN Systems. Where to acquire LAN Server 4.0. More information. o New Version of IBM's OS/2 to Include BonusPak Applications   appbonus More than ten bonus applications. BonusPak components. Apps integrated using object capabilities. Operating system and apps in same box. Support for multiple Windows products. o IBM Releases Beta Versions of Key BonusPak Applications      bonuskey for Warp Three key components. Available from CompuServe or OS2BBS. Overview of latest beta components. Downloading these applications. Ordering other Warp Beta 2 components. o IBM to Release WIN-OS/2 Version of Warp                      packfull "Fullpack" version of Warp. Same improvements currently in    Warp and BonusPak. Upgrade price to be offered. o Ride the Information Superhighway with Warp: New OS/2 to     inetwarp Offer Internet Access Comprehensive Internet access in the Warp BonusPak. State-of-the-art Internet access tools. Internet, the number-one hot topic. Total IBM Internet solution. IBM Internet connection. World Wide Web. Navigating with the WebExplorer. Human-centered communications. OS/2 NewsReader highlights news of interest. Warp beta program continues. o Person to Person and OS/2 Warp Beta 2 BonusPak               p2pbonus BonusPak contains limited-function copy of P2P. Components and functions of P2P in Warp Beta 2 BonusPak. Installation. Documentation available via fax. Technical support. Ordering the full-function version of P2P. o IBM Celebrates Certification Programs' Success               progcert More than 600 products and 1,000 software professionals qualified in past year. "Ready! for IBM LAN" and "Tested    and Approved for IBM LAN Systems". IBM Professional Certification Program. o The Developer Connection for OS/2, Volume 5, Content List    5devcon Bitmaps. Communication tools. Databases. Development tools. Editors. LAN Systems tools. Multimedia tools. On-line documentation. OS/2. Product overviews. Productivity tools. Service. Source code. Source code from The Developer Connection News. Test tools. o Technical Collection Personal Software                       techconn Reference library with periodic updates. AskPSP is the cornerstone. Bonus: OS/2 Collection CD-ROM. Seven databases. Additional benefits. Customer support improvements. Reduced support costs. Corrective service diskettes. Hardware requirements. Software requirements. Help for CD-ROM installation. Charges. Ordering information. o IBM Outlines Plans for Advanced Software Delivery and        sfwdeliv Distribution System Using IBM Global Network. Successful Sears pilot. An    integrated, end-to-end solution. o CI Labs Establishes Internet Server                          cilserv Information available from CI Labs. CI Labs lists. Subscribing and unsubscribing to lists. Private lists. CILabs files. Recent files. Information and support. o Adobe Systems Agrees to Join CI Labs and Announces OpenDoc   ciladobe Development Plans Full sponsor. Momentum behind OpenDoc. Adobe's vision. Adobe Systems -- a leader in growth. OpenDoc makes software work together. CI Labs is open and vendor- neutral. More information. o Object-Oriented University Announced by IBM                  univobj Major new education and training initiative. OO: Key element in shorter development cycles. Four components. Residency Program. Extension Program. Continuing Education Program. Special Events. o Distributed Computing Environment (DCE)                      oviewdce A set of open programming interfaces for distributed systems. IBM delivers DCE products on multiple platforms. What is DCE? IBM and DCE. Industry support. o IBM/ISV Software Bundle Database Under Construction          dbbundle Volume discount rates for third-party applications. Software bundle interest form. o IBM Independent/International Vendor League News Service     ivlnews Publicizes products and services that support OS/2 and related software. IVL members invited to submit product information. IVL overview. More information. o Information of International Interest                        intlinfo Warp II Beta is English only. OS/2 2.11 European versions available in USA. Translation Manager/2. DAP member discount for software translation. OS/2 DBCS versions on    The Developer Connection CD-ROM. IBM national language design guides. "Designing International Software" brochure. "Keys to Sort and Search for Culturally Expected Results" book. Microburst offers DBCS technical support and documentation in the USA. Coming up: OS/2 DBCS technical support on CompuServe. International Software Conference, 4-6 October, Washington DC. ISV participation in Canada Technical Interchange, 1-3 November, Toronto. Coming up: Two-day IBM internationalizing conference, March 1995. OS/2 Development '95 Conference, Amsterdam, May 1995. 75 percent of IT sales outside the USA by 2000. o IBM Personal Software Products September/October 1994 USA    showsked Show Schedule List of trade shows in which PSP is participating. o International Software Business Development Conference and   isbdc Globalizing Software Conference, 4-6 October, Washington DC    News about internationalization and surrounding issues. For all levels of international software community. Conference overviews. Globalizing Software Expo. Dedicated to players in global software market. More information. o ISVs Invited to Exhibit at 1994 Technical Interchange, 1-3   cdnti November 1994, Toronto, Ontario, Canada Perfect forum for maximum exposure for your OS/2, AS/400, or AIX product(s). Attendee demographics. Exhibit demographics. More information. Space reservation form. o Corrected Explanations of Font Files in OS/2 2.1             filefont Furnished by a DSNEWS reader. Refers to list of OS/2 2.1 files published in last month's DSNEWS.

o How to Join the IBM Developer Assistance Program             joinhow Worldwide Services. US Commercial Services. US Premier Services. Developer Assistance Program contacts worldwide. o IBM Canada OS/2 Developer Assistance Programs                cdndap Worldwide DAP. Canadian OS/2 DAP. The Developer Connection for OS/2. Certification Programs. Phone numbers in Canada. o The IBM Developer Assistance Program in Europe, Middle       emeadap East, and Africa Overview. Open to anyone actively developing for OS/2. Bulletin boards and CD-ROMs. Discounts. Technical seminars. HelpFax. Application marketing. CompuServe support. Programming tools and information. More information. o Subscription Information for The Developer Connection for    subdcos2 OS/2 and the IBM Device Driver Source Kit (DDK) for OS/2 Worldwide phone and fax numbers for ordering. o 800 Phone Numbers                                            800nos o Trademarks, Registered Trademarks, Service Marks             tmarks

IBM LAN Server 4.0 Makes Networking Fast and Easy
IBM's LAN Server 4.0 raises the bar for network operating systems, with new features that provide unmatched usability, interoperability, and scalability.


 * Easy-to-Use Entry and Advanced Versions

LAN Server 4.0 is available in Entry and Advanced versions. Both versions have a new graphical user interface that includes drag-and-drop administration and enables users to launch features with a click of the mouse.


 * "Up and Running" Manual

A simple "Up and Running" manual answers the questions most commonly asked during the first 90 days of use. These enhancements simplify the process of running a network, so customers can spend their time running their businesses.


 * Easy and Tailored Installation Options

The product provides two installation options. The Easy Option installs the product in minutes, self-configuring to fit the LAN environment. For more customized installations, the Tailored Option allows an experienced network administrator to fine-tune the product for a unique environment.
 * Support for Popular Network Adapters

LAN Server 4.0 supports most popular Ethernet and Token Ring adapters, many of which are automatically identified and connected during installation.


 * Support for Clients Running Many Platforms

LAN Server supports OS/2, DOS, Windows, Macintosh, Windows for Workgroups, and Windows NT clients. DOS clients are provided with a unique graphical user interface, and the new DOS Requester provides significant improvements in performance and memory use, leaving more than 600 KB available for applications. LAN Server 4.0 also supports symmetric multiprocessing, now available in OS/2 2.11.


 * Small and Medium Networks

LAN Server 4.0 Entry is ideal for small- and medium-sized networks. The simplified installation and drag-and-drop administration require no special skills to set up the LAN. Hardware costs are reduced, since LAN Server does not require any specific dedicated server hardware. And, in addition to full server functionality, the peer services capability included with LAN Server allows users to directly share resources, such as printers, files, and CD-ROMs, among clients.

LAN Server networks can grow easily and economically as a business grows. Customers can expand their networks by adding clients or additional servers without paying a tiered-pricing penalty. Upgrading from Entry to Advanced is as simple as installing the Advanced product. Data and applications do not need to be reloaded. In the same way, both Entry and Advanced are completely upgradable from previous versions.


 * Large Network Features

For larger customers and enterprise networks, LAN Server 4.0 offers all of its ease-of-use features as well as powerful macros, 32-bit APIs, and a REXX programming interface that can be used to simplify repetitive and complex tasks. New management features include cross-domain administration, disk-user limits, and a set of problem-determination applets.

LAN Server Advanced continues to provide industry-leading performance and superior facilities for large and growing networks. In addition to the features offered by the Entry version, Advanced includes fault tolerance, Pentium optimization, and a high-performance file system for improved security and enhanced performance.


 * Base for Distributed Computing

LAN Server 4.0, a key element of IBM's client/server strategy, underscores IBM's commitment to open systems by providing the base for distributed computing. IBM plans to offer open, industry-standard distributed computing services to deliver Global Directory, Security, and Remote Procedure Call from the Distributed Computing Environment as an extension to LAN Server 4.0.


 * Newest in Full Line of IBM Personal Systems Software

LAN Server 4.0 is the newest member of a full line of IBM personal systems software, including OS/2 and LAN products for remote access, multimedia, systems and network management, database and transaction processing, and communications. In addition to OS/2, LAN Server technology is available on a variety of operating system platforms, including OS/400, AIX, MVS, and VM.


 * Over 600 Products Certified for LAN Systems

More than 600 products have been certified to run with LAN Server through IBM's "Ready! for IBM LAN" and "Tested and Approved for IBM LAN Systems" product certification programs.


 * Where to Acquire LAN Server 4.0

IBM is offering resellers enhanced marketing service and support programs through its BESTeam program to make it easier and more profitable for them to sell LAN Server and many other IBM products. In addition to the IBM direct marketing force, LAN Server 4.0 will be available from a wide array of network and systems integrators, authorized resellers, and OEMs.


 * More Information

For more information, call 1-800-IBM-CALL (1-800-426-2255) in the USA and Canada.

New Version of IBM'S OS/2 to Include BonusPak Applications
IBM announces that the next version of its award-winning OS/2 will ship with more than ten applications in a BonusPak distributed with the operating system. The BonusPak includes a valuable suite of productivity applications and communications utilities designed to maximize the inherent 32-bit power of OS/2.


 * BonusPak Components

Components of the BonusPak include:
 * IBM Works - This mini-suite of native 32-bit OS/2 applications delivers word processing, database, spreadsheet charting, graphics, and report-writing capabilities. The software collection provides small and home business users with the necessary tools to get up and run immediately. IBM Works offers simplicity for PC novices and power for expert users.
 * CIM for OS/2 - With this native OS/2 version of the popular CompuServe Information Manager on-line service navigational tool, users can easily access the latest news, review sports scores, check weather forecasts, book travel itineraries, download games, catch up on current Hollywood gossip, or participate in one of the many electronic boards - directly from their OS/2 desktop.
 * FaxWorks for OS/2 - With this application, users can fax documents from within an application or from the desktop. Because the application takes advantage of IBM's System Object Model (SOM), users can drag documents to the fax icon and drop for easy faxing.
 * Personal Information Manager - Individuals looking to "get organized" can rely on the Personal Information Manager to schedule meetings, set important date reminders, and maintain an up-to-date address book. The PIM application is also SOM-enabled, so users can, for example, drag and drop an address or reminder directly into an IBM Works document.
 * Person to Person for OS/2 - IBM's real-time conferencing software allows up to eight users to view and revise the same document simultaneously. Without leaving their desks, users can still achieve the same level of efficiency, personal interaction, and productivity associated with traditional working sessions.
 * SYSINFO Tool - IBM's usability enhancement utility assists users with system and software problem resolution. SYSINFO Tool allows the user to query system configuration, disk space, model number and processor type, and operating system levels.
 * Hilgraeve HyperACCESS Lite for OS/2 - This entry version of the very popular, award-winning communications product from Hilgraeve adds a Workplace Shell-exploitive user interface and the communications capabilities users need to access online services and bulletin boards, or to transfer files.


 * Apps Integrated Using Object Capabilities

These components provide OS/2 customers with a complete set of competitive, entry-level applications that are integrated via the object capabilities of the OS/2 Workplace Shell. Utilizing the Workplace Shell's drag-and-drop functionality, users can copy or link information from spreadsheets to word-processor documents, or embed names and addresses from the Personal Information Manager into mail merge documents simply by dragging the address from the PIM to a document object.


 * Operating System and Apps in Same Box

"With the BonusPak applications, the basic needs of the user are met from day one," said George McQuilken, president of Demeter International, a Marblehead, Mass.-based consulting firm. "The convenience of an operating system and exploitive productivity applications provided in the same box is a huge selling point. I believe IBM has a real winner here."

"Users love the performance and reliability of OS/2," said Wally Casey, director of marketing for IBM's Personal Software Products division. "The BonusPak applications showcase the power of 32-bit multitasking and ease of use of to a whole new group of users, and we expect them to fuel demand for additional world-class OS/2 applications."


 * Support for Multiple Windows Products

The next version of OS/2 will allow Windows 3.1, Windows 3.11, Windows for Workgroups 3.1, and Windows for Workgroups 3.11 applications to run on the same desktop. The product is scheduled to ship in October.

IBM Releases Beta Versions of Key BonusPak Applications for Warp
IBM has released beta versions of three key components of the BonusPak, a comprehensive set of more than ten native OS/2 applications to be shipped in conjunction with the next version of the operating system, code-named "Warp."


 * Available from CompuServe or OS2BBS

Beta versions of IBM Works, Personal Information Manager, and Hilgraeve's HyperACCESS Lite for OS/2 are available to Warp Beta 2 testers via CompuServe or from the OS2BBS software library. Warp Beta 2 testers already have beta versions of the other BonusPak components, including FaxWorks for OS/2, CIM for OS/2, Person to Person, and SYSINFO.


 * Overview of Latest Beta Components

The BonusPak applications released in beta version include:
 * IBM Works - This mini-suite of native 32-bit OS/2 applications delivers word processing, database, spreadsheet, charting, graphics, and report-writing capabilities. The software collection provides small and home business users with the necessary tools to get up and running immediately. By utilizing the intuitive drag-and-drop functionality of the Workplace Shell, users can quickly and efficiently move data from one application to another. For example, users can copy or link information from a spreadsheet to a word processor with a simple drag-and-drop. IBM Works offers simplicity for PC novices and power for expert users.
 * Personal Information Manager - Individuals wanting to get organized can rely on the Personal Information Manager to schedule meetings, set important date reminders, and maintain an up-to-date address book. The PIM application exploits OS/2's object-oriented capabilities, so users can, for example, drag-and-drop an address or reminder directly into an IBM Works document.
 * Hilgraeve's HyperACCESS Lite for OS/2 - This popular, award-winning communications product provides end users with an easier, more productive way to access online services, bulletin boards, other PCs, and mainframes. Taking full advantage of OS/2's 32-bit power, HyperACCESS Lite for OS/2 includes a Workplace Shell-exploitive user interface and simple drag-and-drop operation.


 * Downloading These Applications

Users can download the beta versions of these BonusPak applications from CompuServe by entering the command GO OS2BETA and from the IBM TalkLink BBS (in the Software Library).


 * Ordering Other Warp Beta 2 Components

The other components of Warp Beta 2 are also available by calling 1-800-251-2177 (8 a.m. to 5 p.m. Eastern time) for a CD-ROM or diskette version for 14.95 USD plus tax.

IBM to Release WIN-OS/2 Version of Warp
IBM announces that it will offer a WIN-OS/2 or "fullpack" version of the next release of OS/2, code-named Warp.
 * Same Improvements Currently in Warp and BonusPak

The WIN-OS/2 version will provide an upgrade path to Warp functionality for OS/2 2.1 and 2.11 users who currently run Windows applications under OS/2. It will deliver all of the same performance, usability, installability, and value improvements currently being tested in Warp Beta 2 and the BonusPak applications beta, along with the ability to run DOS and Windows applications. "The millions of customers who have made OS/2 the industry's leading 32-bit operating system continue to be extremely important to us, even as we reach out to new markets," said Wally Casey, director of marketing, personal operating systems, IBM Personal Software Products division.


 * Upgrade Price to be Offered

IBM plans to offer the WIN-OS/2 or "fullpack" version of Warp at an attractive upgrade price shortly after the release of the version currently in beta test. Registered OS/2 users will be notified directly by IBM with details of the upgrade offer. The current Warp beta program is targeted at Windows 3.1 users who already have Microsoft's Windows operating system installed on their computers.

Ride the Information Superhighway with Warp: New OS/2 to Offer Internet Access
IBM announces that the next version of OS/2, code-named Warp, will include comprehensive Internet access capabilities as part of its "Information Superhighway" offerings in the set of BonusPak applications. When Warp ships, it will be the first PC operating system to deliver complete access to the Internet. Warp offers everything users need to quickly and easily access the vast worldwide network that links more than 20 million users.
 * State-of-the-Art Internet Access Tools

The next version of OS/2 will include TCP/IP communications software; Internet access utilities, such as Gopher, FTP, and Telnet; and advanced electronic mail capabilities. Warp provides easy one-button access to the IBM Global Network, which is managed by Advantis, a partnership formed by IBM and Sears, Roebuck and Company. IBM also announced plans for an advanced, graphical web browser, called WebExplorer, which will be made available to Warp users later this year.


 * Internet, the Number-One Hot Topic

"We've received more than 20,000 questions -- from approximately 13,000 business executives -- during the first quarter of this year, and the number-one 'hot' topic is the Internet," said Andrew Garvin, president and co-founder of Find/SVP, a New York-based consulting and research firm. "The most often-asked questions are what the Internet is, and how to access it."


 * Total IBM Internet Solution

"Complex software configurations and the difficult search for appropriate connection services have kept the Internet out of reach for many users," said Wally Casey, director of marketing, IBM Personal Software Products division. "Now, with Warp, we've simplified the process and made it inexpensive, so that virtually anyone with a computer can get on the 'Information Superhighway' using our on-ramp. We've also created intuitive menu-driven tools, such as our OS/2 NewsReader and IBM 'Fun Page,' which references the 'best of the Net', to help our users get the best value from the Internet experience."

"Warp is a great result of the new synergy we are achieving at IBM through coordinated development efforts that integrate the robust technologies of our various divisions and companies," noted Fernand Sarrat, general manager, Networked Application Services division. "By offering customers powerful tools like the WebExplorer, we are bringing IBM's diverse technology portfolio together to enable users to keep pace with the growing trend toward network-centric computing and to easily join an increasingly interconnected world."


 * IBM Internet Connection

To surf the Internet, users simply click on the Internet folder, which will initiate the one-time registration process and connect them with the IBM Global Network via Serial Line Internet Protocol (SLIP). As an incentive to start "surfing," Warp users will get ten free hours of connect time as an introductory offer.


 * World Wide Web

Once users log on, they will be greeted with a menu page with icons representing the "best of the Net," including the popular World Wide Web (WWW), a vast electronic library of information. Users can visit the Travel Center for vacation ideas, or go to the Sports Center for the latest news about their favorite sports and teams.

In addition, users can access IBM information through IBM's worldwide web servers. Users can turn to the IBM Corporate Home Page, where they will be greeted with a message from Chairman and CEO Lou Gerstner and given the key to a wealth of IBM-specific information. Information about OS/2 and other IBM desktop software products will be located under the Personal Software Products Home Page in the "Products and Services" category.


 * Navigating with the WebExplorer

Navigating the Internet is made easier with IBM's WebExplorer, a graphical web browser. The WebExplorer beta will be made available to Warp users via electronic download in the next several weeks. Instead of using network addresses and commands, users can now move through the Internet using a common graphical interface, which integrates the functionality of services such as Gopher, Telnet, and FTP (File Transfer Protocol). Power users who do not want to use the WebExplorer can have direct access to these Internet access functions via individual icons.

Gopher will allow them to access different servers and view graphics and text files, no matter where in the world they originate. By opening the Telnet icon, users can log in from their own computers to any remote location, and gain access to remote data libraries, including the Library of Congress. With FTP, which is designed with the Presentation Manager graphical interface, users can exchange files with remote Internet servers and their own computers.


 * Human-Centered Communications

Warp also features powerful electronic mail capabilities using IBM's UltiMail product. "It's the perfect tool to communicate with anyone around the world," said Casey. "With UltiMail, you are not limited by text. You can send bit-mapped pictures and animated graphics. You can send to and receive mail from anyone through the Internet, including anyone on the major electronic mail services such as CompuServe, MCI Mail, IBM Mail Exchange, PRODIGY, and America Online."


 * OS/2 NewsReader Highlights News of Interest

The answer to life's simple and perplexing questions may be found through the OS/2 NewsReader. By clicking on the NewsReader icon, users can get an organized, alphabetical list of Internet news groups. "Much like when individuals grab for the newspaper sections that interest them most, the OS/2 NewsReader allows users to select only the news they want to read and create their own personal newspaper that's delivered to their desktop - electronically - every day," said James Neiser, director of IBM networking products marketing.


 * Warp Beta Program Continues

The next version of OS/2 will allow OS/2, Windows 3.1, Windows 3.11, Windows for Workgroups 3.1, Windows for Workgroups 3.11, and DOS applications to run on the same desktop. The product is scheduled to be announced in October.

Warp's worldwide Internet access capabilities are subject to telecommunications regulations in each country, and are being tested in a limited beta program.

Person to Person and OS/2 Warp Beta 2 BonusPak
In August, IBM announced an enhancement to Warp Beta 2 involving Person to Person for OS/2. Warp Beta 2's "BonusPak" now includes a limited function copy of Person to Person for OS/2 - Version 1.0.3. (Person to Person for OS/2 is sold as IBM Part Number 53G3997).

The version of Person to Person provided with BonusPak is a single diskette version (Disk#3-P2P01) or on CD-ROM, and is covered by the OS/2 Warp BonusPak Beta License. (This license terminates on or before 31 October 1994.) Though IBM intends to include the BonusPak in the next version of OS/2 at general availability, its content and format may change.


 * Components and Functions of P2P in Warp Beta 2 BonusPak

Person to Person for OS/2, as contained in the Warp BonusPak Beta, includes all of the components and functions of Person to Person for OS/2 (part number 53G3997), except:

Installing and Using Guide       SC33-1101-03 Quick Reference                  SC33-1013-01 Proof of License                 P/N 10H7951 License Information              P/N 87G6628 Program License Agreement        P/N P85F1332 P2P Stickers                     P/N 89G1809 P2P Customer Registration Card   P/N 10H7952 Diskette Holder                  P/N 6138481 Installation Script - Installing from a LAN Server..DLPLAN.SCR Installation Script - Running from a LAN Server.....DLPLRUN.SCR SNA/APPC Support................................... DLPLSMS.DLL File Transfer.......... DLPFTCTL.DLL, DLPFTRCV.DLL, DLPFTSND.DLL P2P's Folder Icon...................................DLPFOLDER.ICO Explicit Support for Tablets
 * Physical Components:
 * Machine-Readable Components:


 * Installation

The installation process has been modified to be consistent with the other BonusPak applications.

After installing P2P from BonusPak Disk 3 or CD, please print the \P2P\README.TXT file for specific last minute information.

Note: The P2P HELP text, GETTING STARTED, and README may reference omitted functions, but these words can be safely ignored.


 * Documentation Available via Fax

For the user's convenience, the following items are available via fax by calling 1-800-IBM-4FAX (1-800-426-4329): Document Number      Description ---   1525        Person to Person Fact Sheet 2139       Person to Person Brochure 1631       Quick Reference Guide (SC33-1013-01)


 * Technical Support

Technical support is provided for the Warp BonusPak Beta via CompuServe (in PSPBETA FORUM); PRODIGY (in the Beta Feedback topic of the OS/2 Club bulletin board); and the IBM electronic bulletin-board, OS2BBS (in OS2BETA FORUM).

Technical support for Person to Person for OS/2 is available in the United States through: - OS2P2P CFORUM on OS2BBS and CompuServe - IBM Personal Systems Support Family (1-800-992-4777 for more information) - IBM National Service/IBM Support Center (1-800-237-5511, or fax 1-800-426-8602) - IBM Multimedia Help Center, 1-800-421-1620 Internal IBM users can access the following sources for product information: IBMPC    P2P    FORUM OS2P2P CFORUM P2P   ANSWERS LAKES FORUM IBMUNIX  P2P    FORUM MKTTOOLS P2P*   *     (nine packages) P2P at RALVM6   Marketing Questions


 * Ordering the Full-Function Version of P2P

Users can order the full-function version of Person to Person for OS/2, or its companion product, Person to Person for Windows, from IBM Authorized Dealers, 1-800-3IBMOS2 (1-800-346-6672), 1-800-IBM-CALL (1-800-426-2255), or 1-800-887-7771. Single-License and 10-Pack versions are available.

IBM Celebrates Certification Programs' Success
IBM announces that more than 600 products and 1,000 software professionals have been qualified through IBM's Personal Software Products certification programs since they were announced a year ago.


 * "Ready! for IBM LAN" and "Tested and Approved for IBM LAN Systems"

The "Ready! for IBM LAN" and "Tested and Approved for IBM LAN Systems" certified product list identifies products compatible in the IBM LAN environment. The professional certification program identifies software professionals who are proficient in servicing and supporting IBM OS/2 and LAN Server products.

"Customers who buy certified products can do so with the confidence that the products are compatible in a designated LAN environment," said Phil Powers, director of marketing, LAN Systems, Personal Software Products division. "This can reduce decision time, as well as the costs associated with buying hardware and software."

The "Ready! for IBM LAN" certification mark is earned by software vendors through self-testing under IBM guidelines for product compatibility with IBM LAN Server. The "Tested and Approved for IBM LAN Systems" certification mark signifies that a product has been tested in an IBM lab for compatibility, interoperability, and coexistence in a real-world, heterogeneous LAN Systems environment.

IBM tests products in its Austin, Texas, Integration Test Lab, which is configured with IBM and non-IBM hardware and software to reproduce a typical customer environment.

"Buying pretested, certified products can give a business a networking technology edge in today's competitive business environment," said Powers. Lists of products bearing these marks are available at major networking trade shows and through a variety of other public sources.


 * IBM Professional Certification Program

The IBM Professional Certification program has certified more than 1,000 software professionals since it began testing in May. More than 1,500 additional software professionals are well on their way to completing their certification requirements.

Since testing began, more than 7,500 certification tests have been taken in countries around the world by individuals interested in attaining the IBM Professional Engineer, Professional Instructor, or Professional LAN Administrator status. The certification designates professionals who are proficient in servicing and supporting IBM personal software products.

The Developer Connection for OS/2, Volume 5, Content List
Volume 5 of the The Developer Connection for OS/2 CD includes limited licenses to the products listed below.

Key: (D) = Demo Products (E) = Excerpts (I) = IBM Internally Developed Software (P) = Pre-Release Software

Bitmap Samples: Samples of Developer Connection Bitmaps (I) BITMAP32: A 32-bit bitmap viewer (I) GBM: A Generalized Bitmap Module (I)
 * Bitmaps

APPC Games: A collection of three games:CYCLES, REVERSI, and MANDPM (I) APPC Utilities: A collection of six APPC command-line utilities (I) AutoDisp: A graphical display of APPN resources (I) Creative Systems: Golden CommPass (D) GOPHER: An OS/2 PM client for the Internet Gopher protocol (I) GoServe: A Gopher Server for OS/2 2.x (I) IBM: Communications Manager/2: API Programs and Productivity Aids UPDATED IBM: Communications Manager/2: Product and Applications: 3.5-Inch Diskettes UPDATED IBM: Communications Manager/2 UPDATED IBM: TCP/IP for OS/2 (P) IBM: Time and Place/2 Clients: 3.5-Inch Diskettes IBM: Time and Place/2 Server: 3.5-Inch Diskettes OS/tools Inc: COM/8 and COMscope: 3.5-Inch Diskette (D) PMFTERM: An OS/2 asynchronous emulation and file transfer utility (I) REXXAPPC: REXX Communications APIs (I) RINGUTIL: Utility to graphically monitor ring utilization (I) Softronics, Inc.: Softerm Plus for OS/2 DBMRPW: A database manager remote password administrator utility (I) IBM: Database 2 (TM) OS/2 Single-User 1.2 (DB2/2) UPDATED PrOffice: Personal Address Book/2 Light: 3.5-Inch Diskette (D) AIXLIKE: OS/2 version of popular unix utilities (I) NEW ALPHA: A code analysis and browse program (I) UPDATED ASDT32: An applications/system 32-bit debug utility (I) ATG Enterprises: PM DEBUG (D) cPost: Typesets C Programs in PostScript (I) NEW CTFORMAT: A code and text formatter (I) Data Access: DataFlex (D) DEBUGO: A specialized terminal program for the debug kernel (I) DrDialog: A visual REXX programming environment (I) EDITINI: An OS/2 text editor for .INI and profile files (I) Gpf Systems, Inc.: GpfRexx (D) NEW Gpf Systems, Inc.: Gpf Professional Developer's Toolkit (D) NEW HexDump: A hexadecimal display and conversion utility (I) HockWare: VisPro/REXX (D) UPDATED IBROW: An image browser utility (I) IBM: APL2 for OS/2 (D) IBM: The Developer's Toolkit for OS/2 1.3: 3.5-Inch Diskettes IBM: The Developer's Toolkit for OS/2 2.1: Folder Creation IBM: The Developer's Toolkit for OS/2 2.1 (Japanese) IBM: The Developer's Toolkit for OS/2 2.1 (Japanese): 3.5-Inch Diskettes IBM: The Developer's Toolkit for OS/2 2.1 IBM: The Developer's Toolkit for OS/2 2.1: 3.5-Inch Diskettes IBM: The Developer's Toolkit for OS/2 2.1: 5.25-Inch Diskettes IBM: The Developer's Toolkit for OS/2 Beta release 2.99 (P) IBM: The Developer's Toolkit for OS/2 for SMP 2.11 Update: 3.5-Inch Diskettes NEW IBM: The Developer's Toolkit for OS/2 for SMP 2.11 Update: CD Install NEW IBM: Interactive Tutorial/2 (P) NEW IBM: Kernel Debugger IBM: Kernel Debugger for OS/2 for SMP 2.11: 3.5-Inch Diskettes NEW IBM: Kernel Debugger for OS/2 for SMP 2.11: CD Install NEW IBM: Kernel Debugger for OS/2 2.11: 3.5-Inch Diskettes IBM: Kernel Debugger for Warp Beta II 2.99 UPDATED IBM: OpenGL on OS/2 (D) UPDATED IBM: Pen for OS/2 Base (P) IBM: Pen for OS/2 Base: 3.5-Inch Diskettes (P) IBM: Pen for OS/2 Developer's Toolkit IBM: Pen for OS/2 Developer's Toolkit: 3.5-Inch Diskettes IBM: PL/I for OS/2 - Professional Edition NEW IBM: PL/I for OS/2 - Toolkit NEW IBM: Sniff16: A utility to search 16-bit apps (P) IBM: Visualizer Charts for OS/2 NEW IBM: Visualizer Development for OS/2 NEW IBM: Visualizer Query for OS/2 NEW IBM: XPG/4 Internationalization Library (P) UPDATED IBM: Z Family Reusable Libraries/2 (IP) ImageMark Software Labs, Inc.: ImageStream Graphics Filters for OS/2 NEW IPFCPREP: A preprocessor for the IPF Compiler (I) lp3820: Print AFP files on a personal laser printer (I) NEW lp382f: Raster fonts for use with lp3820 (I) NEW OpenDoc for OS/2 (P) PMPRTF: Extends PRINTF to PM applications (I) PMSPY32: OS/2 PM message spying program (I) Quercus Systems: REXXLIB (D) NEW RXD: PM source level debugger for REXX (I) RxMathFN: A REXX DLL with C-language math functions (I) RXNETB: REXX APIs for the OS/2 NetBIOS (I) SD386: A source level debugger for C (I) Softbridge: Softbridge Basic Language (D) Succinct Systems, Inc.: SizeIt  (D)  NEW Synaptec, Inc: The Object Factory -- IDL (D) NEW Transcendental Automation: LRParser: 3.5-Inch Diskettes (D) UCMenu: A toolbar control for OS/2 PM applications (I) NEW Visual REXX2: A library of REXX functions that provide a PM interface (I) Boxer Software: Boxer Text Editor (D) Compuware Corporation: Compuware Professional Editor (P) CustEPM: A customized version of Enhanced Editor (I) UPDATED EnvEd: Environment Editor (I) IBM: EPM: Enhanced Editor UPDATED IBM: EPMBETA: A 32-bit version of EPM (P) UPDATED MicroEdge: SlickEdit (D) RimStar Programmer's Editor: 3.5-Inch Diskette (D) NEW TINYED: A tiny OS/2 and DOS editor (I) IBM: LAN Adapter Protocol Support for TCP/IP (P) IBM: LAN Server APR and Sample Programs: 3.5-Inch Diskettes Pinnacle Technology, Inc.: Desktop Observatory (D) Aria: Digital Music Player (D) (I) BOCASoft: BOCASoft System Sounds (D) BOCASoft: BOCASoft WipeOut: 3.5-Inch Diskette (D) CD Explorer: A compact disc audio explorer (I) UPDATED Flic Play: FLI/FLC Animation Playback Support for MMPM/2 (I) IBM: MMPM2 1.1 Toolkit IBM: MMPM2 1.1.3 Base (D) IBM: MMPM2 1.1.3 Base: 3.5-Inch Diskettes (D) IBM: MMPM2 1.1.3 Base: 5.25-Inch Diskettes (D) IBM: VisualAge Mutimedia Feature for OS/2 NEW VPoker: A MMPM video poker game for OS/2 (I) NEW Apple Computer, Inc.. OpenDoc Technical Summary Apple Computer, Inc., OpenDoc White Paper ComputerWorld on CD: Selected Articles 1991-1993 IBM: Application Design Guide IBM: Communication Manager/2 Books NEW IBM: Control Program Guide and References IBM: Debug Kernel 2.x References UPDATED IBM: Debug Kernel 2.x References for Warp Beta 2 Toolkit NEW IBM: The Developer Connection News: Volumes 1, 2, 3, and 4 IBM: GPI Graphics Guide and References NEW IBM: Information Presentation Facility Reference UPDATED IBM: Information Presentation Facility Reference for Warp Beta 2 Toolkit NEW IBM: OS/2 2.1 Physical Device Driver Reference IBM: OS/2 2.1 Presentation Driver Reference IBM: OS/2 2.1 Technical Update IBM: OS/2 2.1 Virtual Device Driver Reference IBM: OS/2 Application Developer Training IBM: OS/2 Bidirectional Language Support Development Guide NEW IBM: OS/2 Command Reference IBM: OS/2 and LAN Systems Development Tools Guide IBM: Presentation Manager Programming Guide and References IBM: Red Book Volumes 1, 2, 3, and 4 IBM: REXX Reference IBM: REXX Users Guide IBM: SOM Reference IBM: Tools 2.x Reference IBM: Tools Reference for Warp Beta 2 Toolkit NEW IBM: WorkPlace OS White Paper IBM: WorkPlace Shell References NEW Van Nostrand Reinhold: OS/2 2.1 Application Programming Guide (E) by Kelly, Swearingen, Bezviner, and Shrader NEW Wiley Professional Computing: The Art of OS/2 Programming, by Kathleen Panov, Larry Salomon Jr., and Arthur Panov (E) NEW IBM: OS/2 H 2.1 (Korean Hangeul): 3.5-Inch Diskettes (D) (P) IBM: OS/2 T 2.1 (Taiwan Traditional Chinese): 3.5-Inch Diskettes IBM: Warp Beta II 2.99 CD-ROM: 3.5-Inch Installation Diskettes (P) UPDATED AD/Cycle: The Intergrated Reasoning Shell Development/2: 3.5-Inch Diskettes (D) NEW IBM: VisualGen: 3.5-Inch Diskette (D) NEW Arcadia Technologies: Workplace Companion (D): 3.5-Inch diskette BOOTOS2: An OS/2 bootable diskette creation utility (I) Capstone Software: SpaceMap for OS/2 (D) UPDATED Capstone Software: SpaceMap Lite for OS/2 NEW Central Point: Anti-Virus for OS/2 (D) ClipServ: TCP/IP clipboard server for OS/2 2.x (I) CLOKGS: A digital/analog clock for your desktop (I) COLORPT: A program that continually reports the color (I) NEW DINFO: A swapper file monitor (I) ExCal: WPS-enabled calender UPDATED FORBROWS: A forum browser (I) GFOLDR: A folder subsection creator UPDATED GSEE: A file search utility and batch file builder (I) IBM: DataGuide/2 Administrator NEW IBM: FormTalk for OS/2: 3.5-Inch Diskettes NEW IBM: IBM Library Reader/2 (D) (I) IBM: ReDiscovery/2 (D) IBM: SearchManager/2 (D) UPDATED IBM: VisualAge for OS/2 (D) NEW IMGTK16: The Image Toolkit (I) LoadDskf/SaveDskf: A set of diskette image utilities (I) MAGNIFY: An OS/2 desktop magnifier (I) ManyClip: Multiple clipboard utility (I) UPDATED Megadesk: A virtual desktop expander (I) UPDATED MHR Software and Consulting: ATS for OS/2 (D) OS2OMEMU: An OS/2 memory utilization utility (I) PMCAM2: Saves pictures of PM screens into bitmaps/PostScript files (I) PmDraw: PM Presentation Graphics (I) UPDATED PMGB32: A display of planet Earth as a globe (I) PMTIMER: An OS/2 program timer (I) PMTREE: A graphical display of PM windows (I) QCONFIG: A system configuration utility (I) SCRAP: A screen capture utility (I) ShiftRun: Runs OS/2 programs before IPL is completed (I) TXT2PS: A text-to-postscript conversion utility (I) UTIL2: AIX-like utilities for OS/2 (I) ViewAll: An OS/2 program that displays all OS/2 books on the bookshelf (I) IBM: C Set ++ for OS/2 Class Library (2.1) CSD CTM0005 IBM: C Set ++ for OS/2 Class Library (2.1) CSD CTM0005: Diskettes IBM: C Set ++ for OS/2 Compiler (2.0 and 2.1) CSD CTC0009: Diskettes IBM: C Set ++ for OS/2 Class Library (2.0) CSD CTL0005: Diskettes IBM: C Set ++ for OS/2 Utilities (2.0 and 2.1) CSD CTU0002: Diskettes IBM: C Set ++ for OS/2 Compiler (2.0 and 2.1) CSD CTC0009 IBM: C Set ++ for OS/2 Class Library (2.0) CSD CTL0005 IBM: C Set ++ for OS/2 Utilities (2.0 and 2.1) CSD CTU0002 IBM: OS/2 2.11 ServicePak: CD-ROM and diskette installation: 3.5-Inch Diskettes IBM: OS/2 2.11 ServicePak: CD-ROM and diskette installation: 5.25-Inch Diskettes IBM: OS/2 1.3 Toolkit CSD Level XR05053: 3.5-Inch Diskettes IBM: OS/2 1.3 Toolkit CSD Level XR05053: 5.25-Inch Diskettes IBM: WorkFrame/2 2.1 CSD2 (CD Installation) UPDATED IBM: WorkFrame/2 2.1 CSD2: 3.5-Inch Diskette UPDATED AIXLIKE SOURCE: OS/2 versions of popular UNIX utilities (source code) (I) NEW BitMap32: BitMap32 Source Code (I) EXCEPT: OS/2 2.* trap debugging aid exception handler source sample (I) GBM: Generalized Bitmap Module Source Code (I) IBM: A collection of Workplace Shell samples (P) UPDATED IBM: DoubPlay: Multimedia Double Buffering Playlist C Samples (P) IBM: RIFFSAMP: Multimedia RIFF Source Code (P) PMSAMPLE: source samples and utilities for OS/2 base and PM (I) PMSPY32S: OS/2 PM Spying Source Code (I) TOOLBAR: An ICON Bar Sample (I) UTIL2: AIX-like utilities source code (I) Volume I:  Multithreading PM Apps (I) Volume II: Dynamic Linking on OS/2 2.x (I) Volume II: Exception Mgt. in 32-Bit OS/2 (I) Volume II: OS/2<->WIN-OS/2 Communication (I) Volume III: StartDos (I) Volume III: M Shell (I) Volume III: T Shell (I) Volume III: 32-bit Character-Mode API (P) Volume III: Transform Example (I) Volume IV: Writing Object Oriented Multimedia IO Procs (I) Volume IV: Sharing the Parallel Port (I) Volume IV: Filling You IN: Areas, Paths, Clippings (I) Volume IV: OS/2<->WIN-OS/2 Communication (I) Volume IV: The OS/2 Debug Kernel (I) Volume V:  Fonts R Us (I) NEW Volume V:  Making Your OS/2 Device Driver APM Aware (I) NEW IBM: Workstation Interactive Test Tool for Presentation Manager PMATE: An automated test environment with user input captured (I) Softbridge: Automated Test Facility WorkStation and ATF Networked: 3.5-Inch Diskettes (D)
 * Communication Tools
 * Databases
 * Development Tools
 * Editors
 * LAN Systems Tools
 * Multimedia Tools
 * On-Line Documentation
 * OS/2
 * Product Overviews
 * Productivity Tools
 * Service
 * Source Code
 * Source Code from The Developer Connection News
 * Test Tools

IBM Technical Connection Personal Software
If you are an end user, developer, and/or help desk administrator who needs immediate and comprehensive access to the latest in service and product support information, IBM Technical Connection Personal Software may be the right solution for you.

Think of the IBM Technical Connection Personal Software as a unique reference library of OS/2, DOS, and LAN technical and service information. Then consider the benefit of periodic CD-ROM updates, giving you current information on demand.

IBM has consolidated the variety of media and sources of information used by its service and support specialists, and delivered that information on an easy-to-use media. Using the CD-ROM media, you can find an answer quickly and easily because of the way the data is structured.

The information is organized into seven databases: AskPSP; OS/2 APARs; compressed corrective service diskettes; reference and diagnostic diskettes; technical bulletins; device drivers; and product information.

The cornerstone of the Technical Connection is AskPSP, a case-based expert system tool, used in identifying solutions to OS/2 and LAN problems. AskPSP facilitates interactive exchange and dynamically establishes potential solutions to your problem -- in essence, becoming your "personal help desk" without your ever having to pick up the phone.

As a bonus, with the initial purchase of the IBM Technical Connection Software, a copy of the CD-ROM containing the OS/2 Collection, over 275 books for a variety of OS/2 products, will also be shipped to you.


 * Seven Databases


 * AskPSP, a case-based expert system tool to help identify and solve OS/2 and LAN problems.
 * OS/2 closed APARs (Authorized Program Analysis Reports)
 * Compressed corrective service diskettes (CSDs) - more or fewer CSDs may be included in any given edition:
 * OS/2 2.0, 2.1
 * OS/2 2.1 for Windows
 * Extended Services for OS/2
 * DB2/2
 * APPC
 * NetView DM/2 V2.0
 * LAN Network Manager V1.1
 * LAN Server 2.0, 3.0
 * DOS 4.0, 5.0
 * PC 3270 Emulation Program
 * Compressed reference and diagnostic diskettes
 * Technical bulletins, including many tips and techniques on how to install and use OS/2 products
 * Device drivers recently released for OS/2
 * Product information, including recent product announcements and newsletters


 * Additional Benefits

8550 8551  8554  8555  8556  8557  8560  8565  8570  8573  8580  8590  8595  9553  9556  9557  9576  9577  9585  9590  9595  6381  6382  6384  6387  6472  6482  6484  6492  6494
 * Available separately as a single copy or annual subscription
 * Potentially eliminates many calls to service and support experts
 * Like your own "personal help desk" workstations, such as:
 * Customer Support Improvements


 * Extensive repository of answers to previously asked questions
 * Excellent resource for providing technical support to end users
 * Quality information available in single source, therefore saves time and effort


 * Reduced Support Costs


 * Reduces connect time charges to bulletin boards for answers to questions
 * Provides repository at your fingertips
 * Expedites access to information for browsing or detailed investigation

Each issue of the Technical Connection Personal Software includes CSDs for an extensive number of products. Our goal is to provide you with the latest and most useful information in each edition. The list of CSDs changes frequently; therefore, more or fewer CSDs may be included in any given edition. The major CSDs in the current Technical Connection are: o OS/2 2.0 o OS/2 2.1 o OS/2 2.1 for Windows o Extended Services for OS/2 o DB2/2 o APPC o NetView DM/2 V2.0 o LAN Network Manager V1.1 o LAN Server 2.0 o LAN Server 3.0 o DOS 4.0 o DOS 5.0 o PC 3270 Emulation Program
 * Corrective Service Diskettes
 * Hardware Requirements


 * Minimum 8 MB memory
 * Minimum 3 MB disk space
 * A CD-ROM drive supported by OS/2 or DOS
 * Software Requirements
 * OS/2 2.0, or later
 * DOS 4.0, or later, with MSCDEX support


 * Help for CD-ROM Installation

Customers experiencing problems with the installation of the CD-ROM in particular may call Software Solution Services at 1-800-992-4777 or 1-800-237-5511. The technical information on the CD-ROM is provided "as-is", and is therefore not supported by Software Solution Services.


 * Charges

Single Purchase         59 USD Annual Subscription: Quarterly           119 USD Monthly             299 USD
 * Ordering Information

Orders may be placed directly with IBM by calling 1-800-992-4777 or 1-800-237-5511.

IBM Outlines Plans for Advanced Software Delivery and Distribution System
IBM announces plans to provide an electronic software shopping, ordering, and delivery service to customers worldwide. Through high-speed networking services provided by the IBM Global Network, the advanced system will enable companies to electronically order and automatically install software quickly and efficiently on PCs and workstations at their locations around the world.

IBM's new system will significantly reduce the time it takes to select, distribute, and install software on the desktop. Customers will have immediate access to software libraries of popular business products, and will also benefit from greatly reduced software packaging and transportation costs.


 * Successful Sears Pilot

Since March, the system has been in a pilot program at Sears, Roebuck and Co., in partnership with Advantis, a network services provider. The pilot successfully tested electronic prepackaging of software products; on-demand electronic software delivery to network administrators; and end-user selection of software for workstation installations at scheduled times. This advanced system of electronic software delivery, coupled with LAN distribution using NetView Distribution Manager (NetView DM), IBM's strategic software distribution solution, will end today's typical "sneakernet", in which LAN administrators and their organizations laboriously distribute software to users, loading diskettes one at a time into desktop workstations while employees wait for their systems to be upgraded. Today, with IBM's NetView DM product family, the LAN administrator can install, test, and restart thousands of workstations during off-peak hours, for example, from a single-server workstation or minicomputer. Users can begin work with new software up and running in less time than ever before. With IBM's new offering, the LAN administrator would have the additional advantage of electronic shopping -- being able to browse catalogs, demo, order, and receive new software products on a central server machine.


 * An Integrated, End-to-End Solution

While the Sears pilot will continue, additional pilot programs are planned with other companies this fall. All pilots will expand upon the scope of the Sears pilot, and will include the following functions: centralized database of popular products packaged for NetView DM distribution; tailored catalogs to meet customer-specified product lists; a graphical user interface that provides electronic shopping, ordering, and receipt of software products, demos, and reference materials; and interfaces to business systems that will automate obtaining price quotes and checking order status. This new offering will be available in 1995, following the completion of the fall pilots. Plans are under way to work with existing software channel participants to ready this offering for the marketplace. IBM is also exploring other technology projects for delivering software, including delivery through public online services such as PRODIGY, over the Internet, and through advanced digital satellite technology.

CI Labs Establishes Internet Server
(Information supplied by Kellin White, KELLIN@CIL.ORG)

Component Integration Laboratories is growing rapidly, and we are excited about the increasing support and understanding of the OpenDoc technology. We are creating documentation that will describe our technology in depth, provide you with information about the future directions of CI Labs, and explain how you can become a member.

In the interim, we encourage you to add your name to one of our electronic mail information lists at CIL.ORG, or to download files from our server at FTP.CILABS.ORG.

If you are unable to get files from our server, we can send you an information packet. Send your mailing address to CILABS@CIL.ORG, to our US mail address, or call: Component Integration Laboratories 688 Fourth Avenue San Francisco CA 94118 1-415-750-8352 (voice)


 * Information Available from CI Labs

CI Labs has a server on the Internet to provide mailing lists and other services for members and anyone interested in CI Labs' activities.


 * CI Labs Lists

In particular, the CILABS-ANNOUNCE list carries announcements from CI Labs. CILABS-INTEREST is a forum for interested parties to discuss CI Labs issues. Other lists discuss specific CI Labs technologies, requirements for additional technologies, and component software in general.

The following CI Labs lists are open to the public:
 * Subscribing and Unsubscribing to Lists

To subscribe to a list, address a message to MAJORDOMO@CIL.ORG (via AppleLink the address is MAJORDOMO@CIL.ORG@INTERNET#). In the first line of the body (NOT on the subject line!), put the request: subscribe PUT-LIST-NAME-HERE email-address For example: subscribe CILABS-ANNOUNCE janedoe@any.com AppleLink example: subscribe CILABS-ANNOUNCE janedoe@applelink.apple.com If you ever want to remove yourself from this mailing list, send the following command in email to MAJORDOMO@CIL.ORG (via AppleLink the address is MAJORDOMO@CIL.ORG@INTERNET#): unsubscribe PUT-LIST-NAME-HERE email-address For example: unsubscribe CILABS-ANNOUNCE janedoe@any.com AppleLink example: unsubscribe CILABS-ANNOUNCE janedoe@applelink.apple.com Please note that MAJORDOMO needs your e-mail address, not your real name - this is different from the command that LISTSERV servers expect. AppleLink users should remember that their Internet address is username@applelink.apple.com, NOT username@applelink.apple.com@internet#.

The line following your request may need to say "end" to prevent confusion if your mailer adds a signature to your message.

After MAJORDOMO processes your request, you will receive a welcoming message that gives you more information about the list, and other resources that might be available to you.


 * Private Lists

CI Labs has a number of private lists oriented toward technical specifications and/or implementation issues. These lists require a non-disclosure agreement and/or a software license. For more information, contact CILABS@CIL.ORG.


 * CI Labs Files

CI Labs also maintains a number of files on FTP.CILABS.ORG, including information about OpenDoc, Bento specifications, and other information about CI Labs.

These files are available via anonymous FTP at FTP.CILABS.ORG, via Mosaic or World Wide Web at URL="ftp://ftp.cilabs.org//pub/", or via FTPMail.

To request information about how to use FTPMail, send a message to FTPMAIL@CIL.ORG with the single word HELP in the body of the message (again, commands in the "Subject:" line are NOT processed).


 * Recent Files

The following files have recently been uploaded to the FTP.CILABS.ORG server:

The CI Labs Backgrounder in WordPerfect Envoy format is located in the directory: ftp://ftp.cilabs.org//cil/ftp/pub/cilabs/general/CILabs_Backgrounder9408/ Recent CI Labs press releases can be found in the following directories: ftp://ftp.cilabs.org//cil/ftp/pub/cilabs/pr/AdobeBecomesSponsor9409/ ftp://ftp.cilabs.org//cil/ftp/pub/cilabs/pr/LotusJoinsCILabs9408/ ftp://ftp.cilabs.org//cil/ftp/pub/cilabs/pr/OD_3_Alphas9406/ A Macintosh and Windows viewer for the WordPerfect Envoy documents (*.evy) is located at: ftp://ftp.cilabs.org//cil/ftp/pub/tools/env1view.exe ftp://ftp.cilabs.org//cil/ftp/pub/tools/WP_Envoy_Viewer_1.0.sea OpenDoc technical information is located in the directory: ftp://ftp/cilabs.org//cil/ftp/pub/cilabs/tech/opendoc/


 * Information and Support

If you are having difficulties finding information on CIL.ORG, or have additional questions about accessing information from the FTP.CILABS.ORG server, please send mail to CILABS@CIL.ORG.

Adobe Systems Agrees to Join CI Labs and Announces OpenDoc Development Plans
Component Integration Laboratories, Inc. (CI Labs), a vendor-neutral industry association promoting the OpenDoc component software technology, announces that Adobe Systems Incorporated has agreed to join the non-profit organization as a full sponsor. Adobe has agreed to provide financial support, and is announcing specific part development plans. Adobe Systems' sponsorship shows the momentum behind OpenDoc -- especially considering Lotus Development's joining CI Labs last month. OpenDoc simplifies the process of creating, changing, viewing, and sharing information of all kinds, on all popular platforms and across heterogeneous networks. "Leaders in the software industry are recognizing the need for a non-proprietary, standards-based component software architecture," explained Andy Poupart, vice president of CI Labs. "OpenDoc is truly open, and is platform-neutral. We welcome Adobe, and we are looking forward to their participation." "Adobe's vision is to make it easier for users to create, display, and share graphically rich information, unbounded by the limitations of today's applications and platforms," said John Warnock, chairman and chief executive officer, Adobe Systems. "Component software offers a means of delivering this vision. CI Labs is leading the industry to an open standard for cross-platform component software, OpenDoc. We support CI Labs because it provides a participatory forum to evolve component software technologies in a non-proprietary manner. "We think OpenDoc is a powerful way to achieve cross-platform component software. Adobe will be developing companion OpenDoc parts for our major video and graphics applications. These parts will allow basic display and printing of documents in the content formats of Adobe Illustrator, Adobe Photoshop, and Adobe Premiere software." Mr. Poupart of CI Labs said "CI Labs believes that no one company can deliver true, cross-platform, component software in a proprietary manner. CI Labs helps the industry to innovate, and encourages companies to compete based on added value, not on file formats and artificial barriers. We encourage any company that wants to participate in open development of object technology to join CI Labs."


 * Adobe Systems - a Leader in Growth

Adobe Systems Incorporated develops, markets, and supports computer software products and technologies that enable users to create, display, print, and communicate electronic documents. The company licenses its technology to major computer and publishing suppliers, and markets type and application software products. Headquartered in Mountain View, California, Adobe had fiscal 1993 revenues of over 313 million USD.


 * OpenDoc Makes Software Work Together

A revolutionary transition in the software industry, OpenDoc component software offers increased functionality and flexibility to users and developers, while protecting current investments in software. The OpenDoc promise includes easier manipulation of data and tools for end-users, customizable applications in heterogeneous environments for information systems managers, and greater differentiation and competition for software developers. Users will be able to view and edit text, graphics and multimedia content within documents, without having to invoke separate applications. Developers will focus on their areas of expertise and begin converting code for existing application modules into OpenDoc components, delivering more integrated products with quicker time to market. Organizations will benefit in strategic ways: re-engineering business processes, mining their companies' information assets, managing work flow, and helping teams be more productive.


 * CI Labs is Open and Vendor-Neutral

CI Labs is a vendor-neutral industry association promoting software integration and component software. CI Labs' OpenDoc component software architecture provides software integration that enables distributed, cross-platform component software and brings a new level of computing power to users. CI Labs adopts, maintains, licenses, and supports essential component software technologies. CI Labs will provide reference source code, technical documentation, example software ,and validation services -- openly, without non-disclosure requirements.

CI Labs' founding sponsors Apple Computer, Inc., IBM Corporation and WordPerfect, The Novell Applications Group, are all licensing major technologies to CI Labs and have provided significant financial support to the non-profit organization. They are also developing OpenDoc for Macintosh, OS/2, and Windows platforms, respectively.


 * More Information

For more information about CI Labs, call 1-415-750-8352 or send e-mail to cilabs@cil.org.

Object-Oriented University Announced by IBM
Object-Oriented University is a major new education and training initiative for IBM developers, analysts, designers, and consultants, as well as customers.


 * OO: Key Element in Shorter Development Cycles

With the potential for faster software creation, better program quality, enhanced reliability, reuse, and transportability across platforms, object-oriented technology is a key element in IBM's ability to provide customers with business solutions in dramatically shorter cycles. Object technology also will help IBM's customers take advantage of the fast-moving opportunities in the markets of today and tomorrow.


 * Four Components

An international program with comprehensive offerings in object-oriented concepts, programming, analysis, and design, the university consists of residency, extension, continuing education, and special-events programs.


 * Residency Program

The cornerstone of Object-Oriented University (OOU) is the residency program, an intensive mix of classroom training, case studies, lab exercises, mentoring programs, and on-the-job training. Selection of campus sites in the USA, Asia/Pacific, and Europe for the residency program is under way.

The residency program includes the following programs: -- School One - Developer/Tester Training -- Mentored Apprenticeship -- School Two - Team Leader/Designer Training The five-week OOU School One session is being piloted for IBMers this month. All 1994 residency program sessions are scheduled for IBMers only.

The first residency program for customers will be offered in the USA in the first quarter of 1995 and later in 1995 in the other geographies.


 * Extension Program

The extension program provides an off-campus alternative to the residency program. It delivers the residency curriculum in discrete modules over a flexible time frame.


 * Continuing Education Program

The continuing education program, including courses in tools, programming, analysis, and design, as well as management and executive training, is available today from IBM's education and training organizations in the various geographies. In 1995, this program will offer advanced topics in object-oriented technology to meet ongoing IBM and customer requirements.


 * Special Events

The latest applications and technical updates will be shared through special events such as conferences, symposia, seminars, and publications.

Distributed Computing Environment (DCE)
IBM is committed to helping customers solve the problem of distributed computing by facilitating connectivity across IBM and other vendors' platforms. As a key enabler of heterogeneous client/server computing, the Distributed Computing Environment (DCE) is an important part of IBM's Open Blueprint, which provides a standards-based architecture for the incorporation of technologies into a distributed network environment.

Licensed from the Open Software Foundation (OSF), DCE is a set of open programming interfaces that enable development and runtime environments for distributed systems. In essence, DCE makes it easier for users anywhere to locate, access, and use information.

IBM has established a leadership position by delivering DCE products on multiple platforms. DCE is supported on AIX RS/6000, AIX/ESA, OS/400, MVS/ESA, OS/2, and Windows. VM/ESA has announced a statement of direction to support DCE.

This fact sheet includes a brief summary of DCE and its componentry, the current plans for the rollout of DCE across IBM's operating systems, and a summary of the broad industry support for DCE.


 * What is DCE?

DCE is a set of integrated technologies, selected by the OSF, that provides an open environment in which systems and equipment from different vendors can work together, and geographically diverse businesses can be linked easily and intuitively. OSF is a consortium of vendors, including IBM, established to create and encourage a multivendor environment with the intention of addressing interoperability issues and creating an industry-wide set of standards.

DCE provides an integrated set of services to address the problems found in distributed-computing application development. These include:
 * Remote Procedure Call (RPC) - RPC extends the concept of a local procedure call into the distributed environment, allowing programmers to distribute application execution as if it were a local procedure. It allows simultaneous execution between client and server, so that the presentation processes of an application can be run on the client, and the processing of data on the server.
 * Directory Service - The Directory Service is a central repository of information providing a single naming model throughout the environment. It allows users to identify, by name, resources such as users, servers, or RPC-based services, and gain access to them without needing to know where they are located in a network.
 * Time Service - This service regulates system clocks within the network to assure synchronization.
 * Threads Service - Threads service supports the creation, management, and synchronization of multiple threads of control within a single process, allowing environments to perform applications simultaneously. One thread can execute a remote procedure call at the same time that another is processing user input.
 * Security Service - The Security Service provides secure communications and controlled access to resources in the distributed system. It provides an independent system that authenticates the identity of users and authorizes access within a multiple host and operating system environment. DCE Security Service is based on the Kerberos model.
 * Distributed File Service (DFS) - This service creates and presents the image of a single file across the distributed network. A single global namespace means files stored on servers anywhere on the network can be accessed using the same name. They can also be backed up and moved.


 * IBM and DCE

IBM's leadership in open standards-based computing is demonstrated by the Open Blueprint, which offers customers and independent software partners a guideline about IBM development direction. A key element of the Open Blueprint is DCE.

As a facilitator of true open distributed systems, DCE supports customer requirements for interoperability across multiple vendors' platforms. Global directory capabilities and the security services that enable single logon can be shared by all distributed computing resources.

IBM has DCE implementations on MVS/ESA, OS/400, OS/2, and AIX, illustrating DCE's network and operating system independence across platforms. DCE implementation on VM is also planned.

In January 1993, IBM became the first vendor with a commercially viable DCE product when it announced the AIX Distributed Computing Environment Family. IBM also was the first vendor to bring the Distributed File Server (DFS) to market with its second release of AIX DCE in July 1993.

In September 1993, IBM delivered the first DCE product for the PC-compatible marketplace with the introduction of the DCE Runtime Client for OS/2, which provides the runtime services to interoperate with other DCE-compliant implementations. Also in September, IBM made available a DCE software developer toolkit for OS/2 and Windows environments. In October, IBM was the first vendor to offer DCE Global Directory Services, with the announcement of client and server products for the RISC/6000 platform.

Late 1993 and early 1994 saw the announcement of plans for DCE on the OS/400, MVS, and VM platforms. A limited availability of DCE has been announced on the OS/400 platform, including RPC, and client support for directory, security and time services, enabling AS/400-based client/server applications in a DCE environment. An announcement on general availability is planned for later in 1994.

Now in beta program, DCE on MVS is part of MVS OpenEdition, which enables the mainframe to become an enterprise server in a DCE cell. The value of DCE on MVS is in the exploitation of the technology through IBM's resource managers. Future plans include DCE integration with IBM resource managers, including CICS, IMS, APPN, MQS, and RACF.

As further evidence of its commitment to DCE and the delivery of open, client/server computing, IBM recently announced (on 8 August 1994) its intention to buy Transarc Corporation. Transarc is responsible for developing AFS, a large-scale network file system whose technology significantly influenced DCE. The company now develops the DCE Distributed File System (DFS), and offers DCE in its Encina family of Online Transaction Processing products.


 * Industry Support

DCE has been widely accepted as the standard infrastructure for facilitating open, distributed computing by a growing number of companies.

Platform coverage on DCE - in addition to IBM's offering on AIX and OS/2 - includes support from every major UNIX vendor: Groupe Bull, Digital, Hewlett Packard, Siemens Nixdorf, and SUN Microsystems.

The support of Independent Software Vendors is key to the continued growth of DCE in the marketplace, and a number of ISVs have committed to the use of DCE technology. IBM is working with ISVs as they roll out their DCE tools and applications. Some of these ISVs include:
 * ASK Group
 * Atrium Technologies
 * Computer Associates International, Inc.
 * Data Media Corporation
 * Ellery Systems Inc.
 * Enigma Logic, Inc.
 * HaL Computer Systems
 * Integral
 * KnowledgeWare
 * Lotus Development Corp.
 * Magna Software
 * Mergent International
 * MicroFocus
 * NobleNet, Inc.
 * Open Environment Corporation
 * Open Systems Associates, Inc.
 * Oracle Corporation
 * Pinnacle Technology, Inc.
 * Seer Technologies, Inc.
 * Sybase Inc.
 * Template Software
 * Uniface Corporation

IBM/ISV Software Bundle Database Under Construction
As a pilot program, IBM is currently compiling a database of pre-negotiated volume discount rates for third-party software applications. This internal-use-only database will be consulted by IBM brand and channel managers when they are considering bundling opportunities with third-party software developers.

If you are interested in adding your product(s) to this IBM/ISV Software Bundle database, please provide the information below, and return it, along with 40 copies of your marketing brochure, to: Ms. Leslie Palin Internal Zip 3013 IBM Corporation 11400 Burnet Road Austin TX 78758 Phone 1-305-932-8454 In the event that your product is approved for a bundling opportunity, an IBM representative will contact you with more details. IBM does not guarantee that your product will be approved for bundling, and IBM will not contact you unless your product is approved.

Product Name: __________________________________________________________ Platform:    DOS ______   OS/2 ______   LAN Systems ______ Product Category: ______________________________________________________ Suggested Retail Price: ______________ US dollars Volume Discount Prices: Quantity         Unit Price 500          __________ USD 2,500          __________ USD 7,500          __________ USD 15,000          __________ USD 50,000          __________ USD A "light" version of this product is available at no charge: Yes ______  No ______ Contact Name: __________________________________________________________ Company: _______________________________________________________________ Address: _______________________________________________________________ City: __________________________ State: ______________ Zip: ____________ Phone: ____________________________ Fax: _______________________________ Your IBM ISV Representative's Name: ____________________________________ Above quoted prices are good through (date): ___/___/___ Signature: _____________________________________________________________ A brief product description or marketing brochure is required - please attach.

IBM Independent/International Vendor League News Service
IBM announces a new service to publicize products and services that support OS/2 and related software products. Part of IBM's worldwide Independent Vendor League (IVL), the new IVL News Service distributes product announcements and related newsworthy items electronically via fax, e-mail, online services, bulletin-board systems, and IBM internal forums.


 * IVL Members Invited to Submit Product Information

Independent/International Vendor League members are invited to submit information for distribution via the IVL News Service. All submissions will be limited to a one-page format designed for online viewing, and will include how to obtain more information about the product or service.


 * NOTE: This service is available only to IVL members. Information about joining the IVL is given below.


 * IVL Overview

The IBM Independent/International Vendor League supports individuals and third-party companies who develop and market books, newsletters, magazines, training videos, consulting services, and courseware that support IBM software products. Today, IVL products and services support OS/2, LAN Server, MMPM/2, Communications Manager/2, DB2/2, PC-DOS, Pen/Mobile Computing, and object-oriented programming tools and applications. Other IVL services include a product accreditation program and listings in the IBM Sources and Solutions directory.


 * More Information

For more information about the IVL News Service, contact IVLINFO@VNET.IBM.COM, or call/fax 1-407-495-4421. For more information about joining the IVL or IVL product accreditation, call 1-203-452-7704 or fax 1-203-268-1075.

Information of International Interest
The following is a compendium of information about international software products and services.


 * Warp II Beta is English-Only

The Warp II Beta is an English-only beta.


 * OS/2 2.11 European Versions Available in USA

European NLS versions of OS/2 2.11 can be ordered within the USA by calling 1-800-IBM-CALL (1-800-426-2255). They are available on diskette or CD-ROM.


 * Translation Manager/2

Translation Manager/2 is a tool to help translate any kind of text documents and program-integrated text. It reduces the time, cost, and effort required for producing translations, while enhancing output quality and consistency. For more information or to order, in the USA and Canada call 1-800-IBM-4TM2 (1-800-426-4862); elsewhere, call +49-7031-166357.


 * DAP Member Discount for Software Translation

AT&T Business Translations is offering a discount for software translation to members of the IBM Developer Assistance Program in the USA and Canada. For more information, contact Michael Opitz at 1-404-573-4334.


 * OS/2 DBCS Versions on The Developer Connection CD-ROM


 * A demo version of OS/2 J2.1 (Japanese) was included on Volume 3 of The Developer Connection for OS/2 CD-ROM.
 * OS/2 T2.1 (Simplified Chinese Taiwan) and OS/2 H2.1 (Korean) were on Volume 4.
 * OS/2 P2.1 (Traditional Chinese PRC) is planned for Volume 6.
 * The only translated toolkit is the Japanese, which was on Volumes 3, 4, and 5.


 * IBM National Language Design Guides

IBM publishes a series of four National Language Design Guides for NLS enabling:
 * NLDG Volume 1: Designing Enabled Products, Rules and Guidelines, order number SE09-8001
 * NLDG Volume 2: National Language Support Reference Manual, SE09-8002
 * NLDG Volume 3: Arabic Script Languages, SE09-8003
 * NLDG Volume 4: Hebrew, SE09-8004


 * "Designing International Software" Brochure

A brochure titled "Designing International Software" is available from IBM (order number GX09-1220-00). It concisely lists 17 principles of design of national-language-enabled products.


 * "Keys to Sort and Search for Culturally Expected Results" Book

Also available from IBM is a book titled "Keys to Sort and Search For Culturally Expected Results", order number GG24-3516-00.


 * Microburst Offers DBCS Technical Support and Documentation in the USA

OS/2 DBCS technical support and documentation is available from MicroBurst, Inc. For information, call 1-301-330-2995.
 * Coming Up: OS/2 DBCS Technical Support on CompuServe

Electronic DBCS Technical Support for OS/2 will soon be available on CompuServe and IBM TalkLink in the OS/2 Forum. This newsletter will carry the announcement.


 * International Software Conference, 4-6 October 1994, Washington DC

The International Software Business Development Conference and Globalizing Software Conference and Exposition will be held 4-6 October 1994 at the Grand Hyatt in Washington DC. This three-day symposium on software globalization provides business executives, marketing managers, and technical programmers with information and solutions for software internationalization and global marketing. For information, call 1-800-322-9332 or 1-203-847-5131.


 * ISV Participation in Canada Technical Interchange, 1-3 November, Toronto

The IBM Canada Technical Interchange is scheduled for 1-3 November 1994 in Toronto, Ontario. ISV participation can include exhibition space, giveaways, sponsorship, and evening sessions. For information, call 1-800-661-2131 in Canada; elsewhere, call 1-905-316-1100.


 * Coming Up: Two-Day IBM Internationalizing Conference, March 1995

IBM is sponsoring a two-day conference on internationalizing software in March 1995. Specific information will be announced in December 1994. This IBM International Seminar covers writing international software, translation, NLS specifications, and current platform information about AIX, AS400, DOSV, OS/2, and System390. For information, contact Dory Miller, 1-203-262-4034.


 * OS/2 Development '95 Conference, Amsterdam, May 1995

Miller Freeman Inc. announces the "OS/2 Development '95" conference, 8-10 May 1995, in Amsterdam. The conference will provide European developers with in-depth technical information for building OS/2 software solutions. For more information, call 1-415-905-2392.


 * 75 Percent of IT Sales Outside the USA by 2000

IDG says "By the year 2000, more than 75 percent of global information technology sales will come from outside the United States. It is more important than ever for technology companies to understand how to compete effectively outside the United States."

IBM Personal Software Products September/October 1994 USA Show Schedule
IBM Personal Software Products is participating in a variety of trade shows in the USA in the near future: Show Name                     Dates             Location -                     -             ECHO (Health)                  18-21 September   West Palm Beach FL NetWorks Expo                  20-22 September   Dallas TX Embedded Systems Conference    20-22 September   Santa Clara CA San Diego Computer Fair        22-25 September   San Diego CA Lap and Palmtop                29-30 September   Chicago IL Computer and Office             4- 5 October     Portland OR Computer and Office             4- 5 October     Kansas City MO Unix Expo                       4- 6 October     New York NY SDC                             5- 7 October     Washington DC BSS                             5- 7 October     Washington DC Gov Comm                       11-13 October     Washington DC SBCE                           12-13 October     Houston TX Technical Decisions            17-19 October     San Jose CA Computer and Office            19-20 October     Philadelphia PA PC Expo                        19-21 October     Chicago IL IBM Personal Software Products offers a wide range of products, including high performance LAN systems, premier operating systems and applications, and comprehensive service offerings.

International Software Business Development Conference and Globalizing Software Conference, 4-6 October, Washington DC
Where can you go to update yourself on the latest news about internationalization and the surrounding issues -- piracy, distribution, localization, marketing, licensing, customer support, overall management, and so on?


 * For All Levels of International Software Community

In response to the growing globalization movement within the U.S. software industry, Communications Events and Miller Freeman, producers of some of the country's leading high-technology events, have joined forces to produce the International Software Business Development Conference (ISBDC) and the Globalizing Software Conference (GSC), a three-day symposium on 4-6 October 1994 at the Grand Hyatt in Washington DC. This industry-wide event brings together all levels of the international software community, from executives to project managers to programmers.
 * Conference Overviews

ISBDC provides top executives and senior marketing managers with solutions to their international business needs in such important areas as law, marketing, finance, distribution and licensing, government assistance and financing, piracy and grey marketing, plus more. GSC provides programmers and technical management with a solid, in-depth, technical profile of such important issues as globalization and localization, language technology, cross-platform internationalization, strategies for reducing localization costs, and related issues. "With the increase of interest in globalization over the past few years, the importance of this truly global event has grown significantly. The co-location of these conferences is in the best interests of the U.S. software companies wishing to move towards globalization," says Paul Muir, president, Communications Events. "We are very excited about all the positive responses we received after our most event in San Jose (in March 1994) where over 500 software professionals participated."


 * Globalizing Software Expo

An additional feature is the Globalizing Software Expo, co-located within the Software Development East exhibit area, next door to the Hyatt at the Washington Convention Center. Exhibiting companies are available to discuss and demonstrate their latest offerings of localization and development tools and services, translation products and services, and international business management services.


 * Dedicated to Players in Global Software Market

The international software community has long needed a dedicated meeting where current and crucial issues of importance to players in the global software market can be interactively addressed and discussed, and where vendors and service providers can meet with the software professionals who need their products. ISBDC/GSC provides this dedicated time.


 * More Information

For more information, including complete conference details, please call 1-800-322-9332 or 1-203-847-5131.

ISVs Invited to Exhibit at 1994 Technical Interchange, 1-3 November, Toronto
Canada's only IBM-sanctioned Integrated Technology Conference and Exhibition takes place 1-3 November 1994 at the Constellation Hotel in Toronto, Ontario. Software professionals from all over Canada and the USA will be attending to explore the latest developments in IBM's software products, including LAN Systems, application development, communications, client/server issues, system management, object-oriented programming, database, AS/400, AIX, and OS/2.

Conference attendees will also visit the Technical Interchange Exhibit area to experience first-hand the newest products available for maximizing productivity with OS/2, AIX, and AS/400.

This 1994 Technical Interchange - Toronto offers the perfect forum for your company to gain maximum exposure. You will demonstrate the technical aspects of your product(s) before a highly qualified and motivated attendee base, consisting of many of North America's leading OS/2, AS/400, and AIX software professionals.

The responses to the most recent Technical Interchanges in San Francisco, Berlin, London, and Sydney were overwhelmingly positive. Thousands of corporate and independent developers, software specialists, MIS managers, and technical managers attended.


 * Attendee Demographics

Based on the 1993 Technical Interchange held in Phoenix, Arizona, we anticipate attendance in Toronto as follows:

Total attendees: 600 to 800.


 * 19 percent - Software Analyst
 * 15 percent - Corporate Developer
 * 14 percent - Technical Coordinator
 * 13 percent - Consultant
 * 12 percent - LAN Administrator
 * 10 percent - MIS/Network Manager
 * 10 percent - Miscellaneous Computer Professional
 * 4 percent - ISV Developer
 * 3 percent - Independent Programmer

This is the most focused, qualified, and motivated audience available. All attendees are, by definition, interested in IBM technology and the applications that run on it.

Exhibit Demographics "Non-competing" time is scheduled on the exhibit floor (time when no sessions are going on), to maximize booth traffic.

Exhibitors can sell their products and services to attendees right on the show floor.

To participate in the exhibit, your company should be marketing OS/2, AIX, or AS/400 products.

Booth space cost is 3000 CDN per 8 foot by 10 foot unit. This fee includes:
 * 8-foot-high back drape and 3-foot-high side railings
 * 8-foot-long draped table, two chairs, and a wastebasket
 * 7-inch by 44-inch identification sign
 * Booth carpeting
 * Electrical - 15 amp / 110 volt duplex (1500 watts)
 * Full conference package for one staff member plus two demo-hall-only passes for other staff.
 * Ten complimentary one-day exhibit hall passes to distribute to your customers.

Additional charges for drayage, labor, etc. will apply.

Participating vendors are also required to supply copies of current versions of their products for the giveaway.


 * More Information

To reserve your preferred booth location, call 1-905-316-1258, or fill out the attached space reservation form and fax it to 1-905-316-2535. For further information about exhibiting, call 1-905-316-1258.

1994 TECHNICAL INTERCHANGE - TORONTO SPACE RESERVATION FORM Reservations will be handled in the order in which they are received. All responses will be dated and timed, and confirmed within 24 hours of receipt by Conference Management. THIS FORM IS FOR SPACE RESERVATION ONLY! Participation in IBM 1994 Technical Interchange - Toronto is contingent upon the acceptance by Conference Management of a fully executed exhibit application. _______ Yes! My company would like to exhibit at the IBM 1994 Technical Interchange. Please reserve ____ booths and rush me the necessary paperwork. _______ I'd like more details. Please have an Account Executive call me        as soon as possible. _______ I'm interested in increasing my company's presence at the conference. Please send me information on sponsorship opportunities. Company: _______________________________________________________________ Address: _______________________________________________________________ _______________________________________________________________        _______________________________________________________________ Contact: _______________________________________________________________ Phone : ___________________________________ Extension _________________ Fax   : _______________________________________________________________ Product: _______________________________________________________________ _______________________________________________________________ Return this form via fax to 1-905-316-2535, attention: IBM Technical Interchange.

Corrected Explanations of Font Files in OS/2 2.1
DSNEWS reader Cliff Cullum points out that the explanations given for some of the font files in OS/2 2.1 (in last month's list of OS/2 2.1 files) are incorrect. He furnished the following corrected explanations: *.OFM  OS/2 Adobe font *.PFB  OS/2 and Win-OS/2 Adobe font *.PFM  Win-OS/2 Adobe font *.TTF  Win-OS/2 TrueType font *.FOT  Win-OS/2 TrueType font *.FON  OS/2 bitmapped font when in \OS2\DLL or Win-OS/2 bitmapped font when in \OS2\MDOS\WINOS2\SYSTEM Thanks to Cliff for his diligence and concern!

How to Join the IBM Developer Assistance Program
The IBM Worldwide Developer Assistance Program (DAP) is open to all developers of IBM Personal Software-based products. These products include applications and tools for PC-DOS, Pen, OS/2, Multimedia, and LAN Systems. In addition, the DAP is now open to developers interested in producing applications and tools that exploit OS/2 for PowerPC. THe DAP is designed to provide a broad range of services for this growing and increasingly diverse development community. The Worldwide DAP has a number of extensions that offer customized services for specific developer needs. Your eligibility for a specific service depends on the type of products you are developing. Some services vary by country. Worldwide Services -- Worldwide DAP services are available to all developers of Personal Software-based products. These developers include corporate programmers producing in-house applications, MIS professionals, consultants, educators, industry analysts, government agencies, and others with an interest in PC-DOS, Pen, OS/2, Multimedia, LAN Systems, and now OS/2 for PowerPC application development. DAP services include a variety of technical, business, and marketing support activities, such as:
 * Technical support through IBM OS/2 forums on CompuServe
 * The opportunity to participate in early-code programs
 * Access to OS/2 Custom Application Porting Workshops and LAN Systems Workshops
 * Technical conferences
 * Product announcements

Worldwide Developer Assistance Program membership is open to individuals, with no company or product prerequisites. Enrollment is done electronically through either the CompuServe information service or Internet. On CompuServe, enter GO OS2DAP and complete the online application form. On Internet, FTP to DAP.SVO.COM (192.195.29.5). Log on using a guest account (GUEST1, ..., GUEST10) and password of DAP4ME, and complete the online application, WWDAP.TXT. In addition to Worldwide Services, you may be eligible for extensions such as Commercial Services and Premier Services. To see if you qualify for these other programs, refer to the following descriptions and enrollment instructions. Commercial Services --- Commercial Services are available only to software vendors in the U.S. who are developing or marketing IBM Personal Software-based products for commercial release.

In addition to the Worldwide DAP services, Commercial Services members receive additional services in support of their product development and marketing activities:
 * Online technical support at no charge
 * Defect support for all warranted products that are supported by IBM support centers
 * Complimentary access to the online database of Personal Software-based development tools
 * Complimentary subscriptions to OS/2 Developer magazine
 * Discounts on IBM Personal Software products

Offerings available to assist Commercial Services members in their marketing activities include:
 * IBM OS/2 and LAN Systems Application Directory
 * IBM OS/2 and LAN Systems Development Tools Guide
 * Sources and Solutions catalog
 * "READY! for OS/2" Certification Mark
 * "READY! for LAN Systems" Certification Mark
 * IBM Direct Marketing Center

To enroll in the Commercial Services extension, call 1-407-982-6408 or fax to 1-407-998-7610, and ask for the Commercial/Premier Services DAP Application form. You or your company must be currently marketing a Personal Software-based product. If not, you should submit (with your application) a non-confidential business plan showing development and marketing activities and schedules for your planned product.


 * Premier Services

Premier Services are available only in the U.S. They are for software developers who are marketing or have committed to develop software products that provide native (32-bit API) support for OS/2, LAN Systems products, or OS/2 for PowerPC. Products that exploit object technologies like SOM and OpenDoc are also eligible. In addition to the Worldwide Services and Commercial Services extensions, Premier Services members have voice access to an advocate in IBM who can assist them with various development and marketing activities that are offered exclusively to Premier Services members. To enroll in the Premier Services extension, call 1-407-982-6408 or fax to 1-407-998-7610, and ask for the Commercial/Premier Services DAP Application form. You or your company must be currently marketing a Personal Software-based product. If not, you should submit (with your application) a non-confidential business plan showing development and marketing activities and schedules for your planned product.


 * Developer Assistance Program Contacts Worldwide

IBM Developer Assistance Programs exist in several geographic areas around the world. For information about the DAP in your area, consult the following list of contacts. Geographic Area                         Voice Phone ---                         ---  Asia/Pacific countries (except Japan)    65-225-2617 Brazil                                  55-192-65-8057 Canada and the Caribbean                1-905-316-2996 (Fax: ask for document 75112)         1-800-465-3299 Europe, Middle East, and Africa         44-256-51136 Japan                                   81-3-3279-8231 Latin America and South America         525-580-4267

IBM Canada OS/2 Developer Assistance Programs
Three program offerings are available to Canadians who are interested in developing applications for OS/2 2.x.


 * Worldwide DAP

The Worldwide Developer Assistance Program (DAP) provides technical support to OS/2 developers via CompuServe forums. The support, provided by IBM in Boca Raton, Florida, includes DOS, OS/2, and LAN Systems. Anyone can sign up for the Worldwide DAP. On CompuServe, type GO OS2DAP and fill in the online application form. To obtain a CompuServe userid, call 1-800-524-3388 (from Canada and the USA), and ask for representative 239 for a free introductory membership. The Worldwide DAP also offers exclusive access to DAPTOOLS, a private tools repository. The tools include various utilities, debugging tools, small applications with source examples, and programming documentation. The tools were originally developed for IBM internal use, and have been re-licensed for the exclusive use of DAP members. Worldwide DAP questions can also be addressed on Internet through the userid wwdap@vnet.ibm.com.


 * Canadian OS/2 DAP

This program, managed by IBM Canada in Markham, Ontario by Ms. France Loubier, includes:
 * Informational mailings, sent every six to eight weeks, to keep you informed about OS/2 and LAN Systems development tools.
 * Eligibility to purchase beta-code offerings when available.
 * Selected promotions that provide discounts on development-related products by IBM and Independent Software Vendors (ISVs).
 * An education discount from IBM Education Services. The discount is 10 percent for a maximum of 5 people per company.
 * Information about workshops, seminars, and conferences.
 * Marketing programs to assist you once your product is ready to market. Certification programs exist for OS/2, DOS, or Windows applications that run under OS/2 2.1 or LAN Server 3.0. Once certified, you will receive camera-ready artwork of the appropriate certification marks.
 * Registration for a key contact who must be developing an OS/2 application with a business plan for its release, either in-house or into the marketplace.

To enroll in the Canadian OS/2 DAP, send a fax to (Ms.) France Loubier, 1-905-316-2535, or send a note to floubier@vnet.ibm.com.


 * The Developer Connection for OS/2

Volume 4 is now available for 75 CDN for a single issue. A four-issue subscription (covering one year) costs 225 CDN. The Developer Connection for OS/2 is a program that delivers the most current information, tools, and pre-release code available from IBM and Independent Software Vendors (ISVs) to developers in support of their continuing application development on the OS/2 platform. The cornerstone of The Developer Connection for OS/2 is two CD-ROMs plus The Developer Connection News. The CD-ROMs and newspaper are updated and released four times per year. The Developer Connection CD-ROMs contain pre-release programs that are licensed for 120 days or until the next Developer Connection CD-ROM is available, whichever comes first. Canadian DAP members will be notified of the next release via the regular mailing, and there are postings on CompuServe. To use the CD-ROM, you must have a CD-ROM drive attached to your computer system, with the necessary drivers that work under OS/2 2.x. The Developer Connection News lists the OS/2-supported CD-ROM drives; additional device drivers are available from third-party vendors. The Developer Connection also operates a forum on CompuServe that provides fast, responsive answers to your questions and problems. To order The Developer Connection for OS/2 in Canada, call 1-800-561-5293.
 * Certification Programs

Canadian DAP members can certify their applications as compatible with OS/2 or LAN Server. The process entails self-certification. For each product that you want to certify, the certification package sells for 30 CDN plus applicable taxes. After receiving the package, you do the self-certification test, and then send it to IBM for verification, along with a not-for-sale copy of the product you are certifying. To start the process of certifying your applications, call 1-800-992-4777 and request the appropriate package: To certify ...               Ask for ... OS/2 applications            OS/2 certification package DOS applications             DOS certification package Windows applications         Windows certification package LAN Server 3.0 applications  LAN Server 3.0 certification package IBM Certification Program              1-800-992-4777 IBM Developer Connection for OS/2      1-800-561-5293 IBM Customer Assistance Group          1-800-465-1234 IBM DB/2 Developer Assistance Program  1-800-627-8363 IBM Direct                             1-800-465-7999 IBM Education Services                 1-800-661-2131 IBM HelpFax                            1-800-465-3299 IBM Publications                       1-905-316-7000 CompuServe                             1-800-848-8199 IBM Canada OS/2 BBS:         Montreal  1-514-938-3022 Toronto  1-905-316-4255 Vancouver 1-604-664-6464
 * Phone Numbers in Canada

The IBM Developer Assistance Program in Europe, Middle East, and Africa
As the computer industry shifts to new forms of development to meet the demands of client/server computing, the abilities of the software developer also need to evolve and expand. Fully exploiting the power and potential of the latest advanced operating systems, together with related products and technologies, places heavy demands on developers.

For software developers using IBM's OS/2 and OS/2-based products, the IBM Developer Assistance Program in Europe, Middle East and Africa (EMEA DAP) meets these demands, and provides much more besides.

The EMEA DAP is open to any developer in EMEA who is actively developing for OS/2, be it a device driver, a commercial product, a line-of-business application, or a set of SOM objects.

Join the EMEA DAP and move into the fast lane of OS/2 development!


 * Bulletin-Board Service and CD-ROMs

As a DAP member, you can access our dedicated EMEA DAP Bulletin Board Service (BBS) and benefit from the wealth of tools, information, and advice that we make available.

The BBS is available 24 hours a day, seven days a week. It enables fellow OS/2 developers around the world to exchange ideas and information, getting rapid responses from the experts. Support is provided by our own OS/2 Certified Engineers, developers in the IBM programming labs, and even other DAP members.

Our electronic repositories provide a comprehensive collection of many IBM-developed OS/2 tools, documentation, fixes, sample code, electronic newsletters, news items, and marketing material to support your development efforts. We periodically mail out the latest offers to EMEA DAP members, as well as DAP Library CD-ROMs, which conveniently package together much of the information available on the bulletin board, making this information readily accessible.

In order to make the BBS connection affordable for the developer, we have installed local systems in many countries throughout EMEA, which shadow the central BBS machine in Basingstoke UK. Members of the DAP in those countries now no longer need to make an international telephone call to connect to the DAP BBS. Local access to the DAP BBS will be provided in more countries in the near future.

And what's more, it is all currently free of charge!


 * Discounts

Selected promotions and discounts may be available when purchasing IBM PC hardware, OS/2 software, and OS/2-related publications. These discount programs vary by country, and your local IBM DAP contact will be pleased to tell you if such a program is available in your country.


 * Technical Seminars

Technical seminars are held several times per year in different countries, and the DAP program provides early information to members about the dates and venues. These seminars are an excellent way to learn about the latest developments in OS/2, and talk directly with the IBM developers themselves.


 * HelpFax

IBM HelpFax is an automated document-delivery system available on demand from your telephone, 24 hours a day. HelpFax offers a wide variety of information about IBM products and services, including "What's New", "Operating Systems", "Networking", "Database and Client/Server", through to "Marketing Brochures and Announcements". Your chosen documents will be sent directly to your specified fax machine.


 * Application Marketing

IBM support does not end once you have developed your product ... We have a variety of marketing programs to help you market your OS/2 product to the OS/2 community around the world. Most are free, but others are available at a nominal charge to help cover costs. Details about the current programs will be posted on the BBS or mailed out.


 * CompuServe Support

The IBM Worldwide Developer Assistance Program provides a complimentary service which is open to individuals without company or product prerequisites. Worldwide DAP services include a variety of technical, business, and marketing support services, provided through CompuServe. Enrollment is done electronically through either the CompuServe information service or by requesting an enrollment form from Internet.


 * Programming Tools and Information

The EMEA DAP, through the BBS and DAP Library CD-ROMs, provides developers with the latest OS/2 programming tools and information that are generally (freely) available. An essential complement to our services is The Developer Connection for OS/2, which provides additional professional tools, utilities, product demos, information, and sample code from IBM and others.

For a low-cost subscription to The Developer Connection for OS/2, you will receive four quarterly updates in the form of a CD-ROM and a newsletter. Support is provided through The Developer Connection for OS/2 forum on CompuServe, as well as the CF.DEVCON customer forum on the EMEA DAP BBS. Subscriptions to The Developer Connection for OS/2 are available from IBM Direct Services in Copenhagen, Denmark.


 * More Information

To obtain more information about the EMEA DAP, IBM Direct Services, or any other service we offer, please use one of the following means: HelpFax: If you have a touch-tone telephone, call our IBM HelpFax automated response system in the UK at +44 (0)256 50096. Request document number 33001 for an EMEA DAP application form, or 1000 for the index of documents. TeleFax: +44 (0)256 336778 Internet: emeadap@vnet.ibm.com Post: IBM Developer Assistance Program Normandy House, PO Box 32 Alencon Link, Basingstoke Hants. RG21 1EJ, England

IBM Device Driver Support Center
If you are developing a device driver for OS/2, you need to know about the IBM Device Driver Support Center, your one-stop shopping for:


 * Worldwide device-driver developer support
 * The DUDE, a dedicated BBS providing up-to-the minute information solely for device-driver developers, as well as problem assistance. The BBS phone number is 1-407-982-3217, with settings 8, N, 1, and transmission rate 9600 bps. Contact the DUDE for more information about:
 * Logo program
 * Test program
 * Driver distribution program
 * DUDE-ads
 * Specialized device-driver development workshops

The DDSC team is in place to support your questions and education needs. The team's voice-mail phone number, available at all times, is 1-407-982-4239.

DB2 Client/Server Developer Assistance Program
ISVs who want to enable their products for DB2/2 should also join the DB2 Client/Server Developer Assistance Program (DB2 C/S DAP). ISVs who join this program get a free copy of DB2/2 for enablement (development and testing) purposes only. In addition, the receive free DB2/2 technical support while they enable their products for DB2/2. To join the DB2/2 C/S DAP, call 1-800-627-8363 within the USA.

CICS OS/2 Developers
ISVs who want to evaluate how their product or service could exploit the capabilities of CICS OS/2 Version 2 can obtain CICS OS/2 V2 code, documentation, educational video, and technical support. The code has a 90-day life, and is for development, test, and demonstration purposes only. Unlimited-life code is available to ISVs who are willing to commit to produce a product or service that exploits CICS OS/2. For more information, contact Fred Holland at 1-301-240-8143, fax 1-301-240-8836.

TCP/IP for OS/2 Developers
ISVs who have products that interoperate with the IBM TCP/IP V2.0 for OS/2 product, or who wish to enable their products to do so, should join the TCP/IP Application Partners Program (TAPP). ISVs who join TAPP get a copy of TCP/IP for OS/2 for enablement (development and testing) purposes only. To join the TAPP, call 1-919-254-2679.

AIX POWER Team
The POWER Team is an exciting program developed just for you, the developer. It is tailored to help you gain access to the IBM tools that can help build and grow your product in the AIX marketplace, using IBM's POWER architecture and the RISC System/6000.

Membership in the POWER Team program allows you to take advantage of a variety of programs, which include:


 * Technical Support

Choose from our menu of special fee-based technical support programs. You may select the type of technical support that is best for your development situation:
 * Porting assistance
 * Ongoing technical support
 * Consulting services
 * Design reviews
 * Performance tuning
 * On-site consulting
 * Benchmarking
 * Remote access to an RS/6000


 * Development

Receive information and tools to assist you in your ongoing development activities:
 * Electronic technical/marketing bulletin board
 * Question-and-answer database
 * Early product information
 * Access to AIX public-domain software
 * Porting information / white papers


 * Equipment

Enjoy the availability of equipment without straining your budget:


 * RS/6000 Developer's Discount Program
 * RS/6000 Leasing Program
 * RS/6000 Rentals


 * Marketing

Expand your marketing opportunities through our programs:


 * AIX Power Solutions Catalog
 * 50-word product description in magazine format
 * Up to 5 pages of marketing / product information via fax
 * Advertising discounts available for POWER team members
 * Call 1-415-855-3333 and request a document or catalog
 * IBM's online databases for AIX solutions


 * Education

Keep your leading edge with information about the latest products, new technologies, and trends:
 * POWER conferences
 * Technical conferences for independent software and hardware developers.
 * AIXpert magazine subscription
 * Quarterly technical publication with a distribution of 25,000
 * Advertising discounts available for POWER team members
 * Seminars / classes


 * Information

Learn about the many programs and facilities that IBM has to offer. Making it easier for you to work with IBM is an important goal of this program. POWER Team members receive technical, business, and marketing information on a regular basis.


 * Who is Eligible?

The POWER Team is intended for developers working on products for commercial release. You are eligible to participate in the program if:


 * You are currently developing products for AIX and the RISC System/6000
 * You are currently marketing AIX or UNIX products.


 * More Information

For more information, call the POWER Team information line at 1-800-222-2363 within the USA, and request additional information and a membership application.

Become a member of the POWER Team, and work with IBM to expand your sales and marketing opportunities, take advantage of the technical support and equipment offerings, and keep on the leading edge of new technologies.

AS/400 Partners in Development
Partners in Development builds on the ASsociation/400 business partner support program. Through Partners in Development, IBM will provide extensive technical support from the AS/400 Software Partner Lab in Rochester, Minnesota, and at application support centers around the world.

Because ASsociation/400 is the primary communication vehicle for the new Partners in Development organization, the entry membership fee for ASsociation/400 for 1994 has been reduced to 250 USD per year.

Technical support will include hands-on courses on product strategies, early development for unannounced products, and post-announce product issues. It will include courses for developers seeking to exploit emerging technologies, including:
 * Client/server implementation
 * Object-oriented programming
 * Multimedia
 * Imaging
 * Fax and mobile network access
 * Integrated Language Environment (ILE) assistance
 * OS/400 assistance

Customized courses also will be offered at vendor sites. In addition, Partners in Development has a toll-free phone number, 1-800-365-4426, extension 400, through which independent software vendors can get immediate help finding the appropriate person to assist with any AS/400 matter.

Partners in Development also will assist in vendors' marketing and delivery programs. For example, vendors will be able to work with the Rochester lab's fulfillment center on their system configuration proposals for customers, and to get their offerings included in IBM configuration proposals. In addition, they will be able to have their offerings pre-loaded in systems shipped directly from IBM. Assistance is also available to business partners using the IBM AS/400 Portable One, a full-function, portable model.

AS/400 Partners in Development also includes electronic access to IBM developers through ASsociation/400 On-Line. The interactive service provides all schedules, new offerings, and changes via a regular newsletter and special mailings. It also includes developers' forums, question-and-answer access to IBM technical support staff, bulletin boards, and computer industry trade articles.

On-line support also will be available to vendors seeking to enhance their marketing efforts with IBM's new Portable Sales Automation System (PSAS). PSAS is a portable configurator and a suite of automated selling tools with leading-edge graphics that runs on PC laptop or notebook computers.

Membership in ASsociation/400 continues to provide its members with benefits including developer support and two free software licenses per year for IBM software development tools and products such as ImagePlus and Ultimedia. ASsociation/400 members also receive education discounts and developer leases.

Object Connection for VisualAge
The Object Connection is a program for fostering an "objects" aftermarket for IBM's new VisualAge development system. It is designed to help you develop and sell VisualAge objects, or parts, for the open market. These parts must be written to the interface specifications provided in the IBM manual titled "Construction from Parts Architecture: Building Parts for Fun and Profit".


 * Who Can Join?

Enterprises interested in assessing the prospect of building VisualAge objects (or parts) from the open market are eligible for membership in the Object Connection.


 * Object Connection Services

Members are entitled to:
 * A development license for VisualAge at very favorable terms
 * Marketing assistance
 * Technical support
 * access via an 800 phone number to VisualAge Technical Consultants on a call-back basis
 * technical documentation updates
 * interactive technical support on CompuServe


 * More Information

To join, call VisualAge's Object Connection Program at 1-800-IBM-CARY (1-800-426-2279) within the USA, and request a program information package and membership application. Fill out the application form and return it to the Object Connection Program. The program manager will call you for a telephone interview.

PenAssist Program
The IBM Pen Developer Assistance Program (PenAssist) is designed especially for the developer of pen software. The program is tailored to help you develop applications in the emerging technology.


 * PenAssist Programs

Membership in the PenAssist program allows you to take advantage of a variety of programs:
 * Access to IBM test centers
 * Located in Palo Alto CA and Atlanta GA
 * Equipped with an IBM PS/2 and digitizing pads. The PS/2 has PenDOS SDK and Pen for OS/2 installed.
 * Electronic mail. Enrolled developers can send to and receive messages directly from the software developers' support organization.
 * IBM pen software CompuServe forum, a forum for pen and mobile systems. IBM monitors this forum and provides responses to inquiries.
 * Special software discounts:
 * PenDOS SDK
 * Pen for OS/2 SDK
 * Pen development tools
 * Special hardware discounts:
 * Special prices on pen hardware from IBM and other manufacturers.
 * Eligibility to receive a 50 percent discount on selected IBM printers and features.
 * Notification of special promotional offerings.
 * IBM Fax Information Service
 * Provides immediate information about IBM's pen and mobile software systems and other IBM products and services.
 * Service is available 24 hours a day, 7 days a week, free of charge.
 * Marketing
 * Pen application catalog
 * Personal Computer Company BBS - applications will be listed in this database at no additional charge.
 * Business-show support
 * A single point of contact will be provided to assist with reviewing development and marketing relationships.


 * Who is Eligible?
 * Developers of pen applications
 * Developers of commercially available applications
 * Corporations developing pen applications for their own use.


 * More Information

For more information about PenAssist, call 1-800-627-8363 within the USA, or fax to 1-404-835-9444.

Subscription Information for The Developer Connection for OS/2 and the IBM Device Driver Source Kit (DDK) for OS/2
The following list of phone and fax numbers was published in Volume 3 of The Developer Connection News.

The list applies to two products:
 * The Developer Connection for OS/2
 * IBM Device Driver Source Kit (DDK) for OS/2

The phone numbers shown are for ordering both products unless otherwise specified.

To order within the USA: Call 1-800-633-8266, or fax to 1-303-330-7655. NOTE: Commercial and Premier Services DAP members in the USA are eligible for a discounted price for The Developer Connection for OS/2. When ordering, be sure to specify that you are a       Commercial and Premier Services DAP member, and give your membership number. Additional numbers for ordering the IBM Device Driver Source Kit for OS/2: Call 1-407-982-4239, or use the DUDE BBS, 1-407-982-3217. To order within Canada: For The Developer Connection for OS/2 and the IBM Device Driver Source Kit for OS/2, call 1-800-561-5293. To order within Brazil: For The Developer Connection for OS/2, call 0800-111205, or fax to (011) 886-3222. For the IBM Device Driver Source Kit for OS/2, call 02-1-800-6120, or fax to 02-1-800-6936. (02 is the country code for Brazil.) To order within Mexico: For the Developer Connection for OS/2, call 627-2444 within Mexico City, or 91-800-00639 elsewhere in Mexico. To order within Asia/Pacific Countries: Be sure to dial your country's international access code before dialing the listed phone number. 61 is the country code for Australia. Call 61-2-354-7684, or fax to 61-2-354-7766. To order within Europe: If you live outside the USA, Canada, Asia/Pacific countries, Brazil, or Mexico, you can order directly from the IBM Software Manufacturing Center in Copenhagen, Denmark. Be sure to dial your country's international access code before dialing the appropriate phone number or fax number listed below. 45 is the country code for Denmark. Operators speaking the following languages are available. Language  Phone Number Dutch     45-4-810-1400 English   45-4-810-1500 French    45-4-810-1200 German    45-4-810-1000 Italian   45-4-810-1600 Spanish   45-4-810-1100 Fax       45-4-814-2207

Trademarks, Registered Trademarks, Service Marks
This concludes 1994 Issue 11 of IBM PSP Developer Support News. Please let us know how we can improve it; see the beginning of the newsletter for ways to contact us. Thank you!