OS2CE101 - OS/2 2.x Technical Support Topics

OS/2 2.x Technical Support Topics - Course OS2CE101

Installation, configuration, crash recovery, EA management

Objective
To improve OS/2 onsite support of OS/2 2.0 installations. Support procedures will be documented and explained

Intended Audience

 * IBM OSS, CE, and other Customer support personnel
 * Onsite support personnel
 * Programmers who will interface with OS/2 customers

Prerequisites

 * Have installed OS/2 2.0
 * Have used OS/2 2.0 (especially Workplace Shell)
 * Prior install/user experience with DOS and Windows
 * Hardware installation experience a plus

Length

 * 5 days

Outline
OS/2 Product HW configuration caveats Disk partition management OS/2 Installation Boot Sequence Device configuration OS/2 configurations/setups System Files Identifying revision level
 * Description, Packaging
 * Support personnel org chart
 * Other support mechanisms: BBS, CServe, hotline
 * Microchannel, PS/2
 * PS/1, Valuepoint
 * OEM
 * Options: Boot Manager, Dual Boot, other
 * Support of other operating systems
 * Formatting issues
 * Selective install
 * Device install
 * Anticpated support issues
 * Process - from POST to Workplace shell (WPS)
 * Config.sys load order
 * STARTUP.CMD, AUTOEXEC.BAT
 * Device driver types: BASDEV, DEVICE
 * Peripherals
 * Disks - Bernoulli boxes, CD-ROM, tape, Floptical
 * Communications - Modems, Faxes
 * IO connections - SCSI, proprietary
 * DOS sessions settings
 * WIN-OS/2
 * OS2.INI, OS2SYS.INI
 * Other system files

Extended Attributes Crash Recovery Third party OS/2 utilities Program anomalities Optional:
 * EA_DATA.SF file structure
 * EA contents, functions
 * EAUTIL usage
 * Anticipated support functions
 * Kernel trashed/missing
 * EA trashed/missing
 * Desktop icons disappear
 * Config.sys deletion
 * Shell statement missing - config.sys
 * DOS Session not available error msg
 * Boot manager partition written over
 * Missing DLLs
 * list of critical DLLs
 * Third party recovery tools
 * Crash recovery techniques
 * Disk Maintenance - files and disk optimization
 * System analysis
 * System performance enhancement
 * OS/2 base OS
 * Workplace shell (WPS)
 * Win-OS/2
 * DOS apps
 * Windows apps
 * Networking environments
 * REXX: Command, functions