WC62 (WW)/WC620 (NA) - OS/2 Warp 4 Advanced Features and Support

Length
2 days.

Abstract
This course is designed to provide the information necessary for the basic implementation and support specialist to fully support the OS/2 Warp 4 stand-alone product at a user site.

Topics
After taking this course you will be able to:

Describe the evolution of the OS/2 product and its partner products Configure and support the VoiceType Dictation environment Identify the basic functions of OS/2 multimedia support Install, configure and troubleshoot multimedia hardware devices List the steps of the OS/2 boot process Automate tasks during system startup Troubleshoot system startup Describe the layers of OS/2 device management List the device driver types and their functions Configure video support Configure printer support Troubleshoot device problems Explain the purpose of selected CONFIG.SYS statements Manage system error situations Use selected system support tools Measure and tune OS/2 system performance Support DOS and Windows applications Describe the system extensions

What you will learn:

Overview VoiceType Dictation Multimedia Boot Process Devices System support System Performance Application Support System Extensions

Audience
Support staff who are familiar with the installation process and basic support issues and who want to expand their support capabilities. This course is part of a the IBM Certification curriculum, and therefore will aid students planning to take OS/2 Warp 4 Certification examinations.

Prerequisites
Students attending this course should complete the following course:
 * OS/2 Warp 4 Implementation (WC610E) or have equivalent skills.

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