Test 551: OS/2 Software (Enterprise Communications)

Objectives
The IBM OS/2 Software (Enterprise Communications) Professional Certification Test will be composed of the following objectives. Certification candidates will be required to demonstrate proficiency in this test by answering questions that evaluate their knowledge of facts, concepts, and processes that are required to complete the tasks described in each respective objective.

Given a network design plan, including current hardware and software, develop an implementation / installation plan documenting installation- specific requirements, required workstation hardware and software upgrades, and a site-specific tested installation method, including rollout plan.
 * 1. Develop an implementation/implementation plan
 * a. Determine install method.
 * b. Identify network characteristics (workstation, gateway, node, connections).
 * c. Identify hardware and software prerequisites.
 * d. Identify migration issues to Network (Enterprise Communications) Family.
 * e. Validate (Test) installation method / familiarize.
 * f. Schedule rollout of network software and hardware changes.

Given an installation plan, install and configure OS/2 Enterprise Communications software, to satisfy all of the predetermined application connectivity requirements.
 * 2. Install and configure OS/2 Software (Enterprise Communications) software
 * a. Select LAN adapters and protocols.
 * b. Select appropriate configuration options.
 * c. Input required information.

Given the need to administer a Communications Server node, access the Communications Server Administration options to determine communications status, to control links, sessions, and DLC, to gather diagnostic information for problem determination, and to verify communications.
 * 3. Administer/manage Communications Server node
 * a. Use SNA subsystem to control links, sessions, DLCs, and TPs.
 * b. Use SNA subsystem to display and monitor the status of communications resources.
 * c. Capture status information for problem determination.

Given an identified Communications Server problem, invoke problem solving techniques to resolve the problem within an acceptable time frame as predetermined by the organization.
 * 4. Perform problem determination
 * a. Verify that the problem is Communications Server related.
 * b. Gather information using product problem determination aids.
 * c. Invoke support structure.
 * d. Resolve/fix the problem and gain user verification that the problem is resolved.

Given the need to resolve a problem or question, call on the appropriate resources to provide a solution or resolution within an acceptable time frame, as predetermined by the organization.
 * 5. Contact appropriate resources
 * a. Contact appropriate resource.

Given a required Communications Server fix or update, apply the fix or update to achieve the targeted fix or code level, and verify via SYSLEVEL command.
 * 6. Apply and test fix/update
 * a. Identify / verify applicability.
 * b. Invoke backup process.
 * c. Install fix or update.
 * d. Verify.

Given the need to alter characteristics of individual workstations using Personal Communications, customize the client to meet all predetermined requirements.
 * 7. Customize Personal Communications (PCOMM) client
 * a. Determine emulator connection requirements (connection, host adapter).
 * b. Alter session "view" by individual requirements (color, size, number of sessions, font, etc.).

Education and Publications
Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test.


 * Course Title
 * Communications Server for OS/2 Warp and PCOMM Workshop
 * Course Number: N2028 (USA); E441 (Worldwide)
 * Course Duration: 4 Days
 * Course Abstract: Hands-on labs and lecture course focused on providing the skills required to support and perform operational services (installation, configuration, management, usage, and problem determination) using Communications Server for OS/2 Warp and Personal Communications clients.


 * Publication: Communications Server for OS/2 Network Administration
 * Publication Order Number: SC31-8181
 * Abstract: This book provides an overview of Communications Server functions and the steps required to create Communications Server configurations for the supported workstations.


 * Publication: Communications Server for OS/2 Up & Running
 * Publication Order Number: GC31-8189
 * Abstract: This book provides information on how to install and configure Communications Server and the access features. A list of all the Communications Server books is provided.


 * Publication: Communications Server for OS/2 Warp Enhancements
 * Publication Order Number: SG24-4587
 * Abstract: This redbook (technical manual) is unique in its detailed coverage of Communications Server 4.0. It provides information about installation and configuration of the newly implemented architectures, such as High-Performance Routing (HPR), Dependent LU Requestor (DLUR), AnyNet functions and APPC Session Security among others. Some knowledge of previous releases of the IBM Communications Manager/2 product is assumed, as well as a basic knowledge of networking concepts and terminology used in the Systems Network Architecture (SNA) and TCP/IP.


 * Publication: Personal Communications Up and Running
 * Publication Order Number:
 * for OS/2 Warp, SC31-8258
 * for Windows NT, GC31-8314
 * for Windows 95, SC31-8205
 * for Windows, SC31-8261
 * Abstract: These books contain installation instructions and basic user information.


 * Self-Study Guide: Communications Server for OS/2
 * Abstract: The Communications Server for OS/2 Study Guide on the Internet provides a range of self-study topics that let you learn at your own pace. The guide consists of units of instruction containing several study topics, with reading references, activities, and questions to help you check your progress. You can us the study guide to get started using a product and to learn more about the product's advanced features.


 * Network On-Demand Education
 * Abstract: This one-stop multimedia learning resource center for the Network Software family of products brings together the ease of web browsing with the latest in frames and JavaScript technologies to provide a simple-to-use, self-paced learning tool. The web contains product information, networking solutions, marketing collateral and technical training.

Sample Test

 * 1. What happens if you install Communications Server but maintain a previous installation of Communications Manager/2 on a separate disk?
 * A. Previous configurations are deleted.
 * B. Previous configurations are archived.
 * C. Previous configurations are maintained.
 * D. Previous configurations are marked unbootable.


 * 2. Which function provides support for downstream workstations that are using the services of the Communications Server SNA gateway for 3270 host access?
 * A. DLUS
 * B. TN3270E
 * C. DLUR
 * D. NMVT


 * 3. Which are characteristics of explicit workstation connections?
 * A. The number of definitions at the gateway is reduced.
 * B. A unique workstation connection is defined.
 * C. LUs can be pooled or dedicated.
 * D. The workstation LU is generated dynamically.


 * 4. Which APPN node type provides APPN routing?
 * A. NN
 * B. SNA gateway
 * C. LEN
 * D. EN


 * 5. For which adapters does IBM LAN Support program provide program interfaces to support the Windows Access Feature?
 * A. Ethernet
 * B. SDLC
 * C. Twinax
 * D. Token-Ring Network
 * E. Fiber Distributed Data Interface (FDDI)


 * 6. Which network connectivity options are supported by Communications Server?
 * A. SDLC
 * B. ISDN
 * C. asynchronous
 * D. bisync
 * E. AppleTalk
 * F. Ethernet


 * 7. Which Communications Server feature keeps a network node attached to the network without user intervention?
 * A. APING
 * B. Host link backup
 * C. SSCP Takeover
 * D. CP-CP session reactivation


 * 8. Using Communications Server, how can an OS/2 system communicate with a Macintosh?
 * A. through 3270 emulation
 * B. through an SNA gateway
 * C. through APPC
 * D. through LU0


 * 9. Which value has the lowest priority during a response file installation?
 * A. model configuration file values
 * B. command line values
 * C. response file values
 * D. Communications Server default values


 * 10. You are configuring a LAN connection for Windows Access Feature. Which command invokes LAN Support Program?
 * A. RUNLSP
 * B. DXMAID
 * C. LSPINIT
 * D. STARTLSP


 * 11. Which sessions can be displayed with Subsystem Management?
 * A. IP Sessions
 * B. Gateway sessions
 * C. Non-LU 6.2 sessions
 * D. NetBIOS sessions


 * 12. Which Subsystem Management service should you select to display the APPN topology?
 * A. display data link control
 * B. display signed on users
 * C. display logical links
 * D. display active configuration


 * 13. Which file should you check if LAN adapter initialization problems occur when a Communications Server gateway is started?
 * A. NET.CFG
 * B. LANTRAN.LOG
 * C. VERIFY.LOG
 * D. CMRINST.LOG


 * 14. Which FFST/2 application uses OS2MLOG.DAT as the default log?
 * A. Message Console
 * B. Dump Formatter
 * C. System Error Log
 * D. Message Log Formatter


 * 15. If you need to trace a particular data link control (DLC), where can you specify the DLC to trace from?
 * A. in the Subsystem Management panel
 * B. in the command file used to run the trace command
 * C. at the command line prompt using FMTTRACE
 * D. in the trace panel in Problem Determination Aids


 * 16. Which resource provides warranty support for Communications Server?
 * A. Communications Server home page
 * B. IBM Software Solutions Center
 * C. OS/2 Developer's Assistance Program
 * D. IBM Support Line


 * 17. When searching the technical support databases on the Communications Server Home Page, which search words would find the appropriate fix for a TRAP D in APPC.DLL when communications are started?
 * A. D
 * B. START
 * C. APPC
 * D. TRAP


 * 18. Which Personal Communications function can be used to display a previously saved arrangement of windows?
 * A. Hide
 * B. Jump
 * C. Show
 * D. View


 * 19. How do you create a Personal Communications for Windows macro?
 * A. Choose macro setup from the Assist menu.
 * B. Choose keyboard setup from the pop-up keypad.
 * C. Choose keyboard setup from the macro pull-down list.
 * D. Choose keyboard/macro functions from the assist pull-down list.


 * 20. What type of graphics does PCOMM support?
 * A. Bitmap Matrix
 * B. Picture Interchange
 * C. Programmed Symbols
 * D. Vector Graphics

Test Answers

 * 1. C
 * 2. C
 * 3. B,C
 * 4. A
 * 5. A,D,C
 * 6. A,B,C,F
 * 7. D
 * 8. C
 * 9. D
 * 10. B
 * 11. B,C
 * 12. D
 * 13. B
 * 14. D
 * 15. B,D
 * 16. D
 * 17. C,D
 * 18. D
 * 19. A
 * 20. C,D