Troubleshoot Guide HELP FOR ERRORS: Sytos Plus OS/2 and DOS

02/1993

DESCRIPTION: Sytos Plus requires more memory in order to run.
 * E2 "Not Enough Memory (1)"

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS: Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP ,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.


 * E3 Unable to Create Directory"

DESCRIPTION:

This error may have been caused by one of the following situations.

1. During a Restore Procedure, the disk Sytos Plus was attempting to restore to did not actually exist on the current system, was full, or was damaged. This may have occurred if these files were backed up from a different system than the one being restored to, or if the files were being restored back to the same system, but the disk was repartitioned after the files were backed up.

2. When exporting a Procedure, the disk specified for the export did not exist, was full, or was damaged.

3. The directory pathname of the file being restored was longer than normal operating system conventions allow or its syntax was illegal in this operating system.

4. In a multi-user environment, you may not have the appropriate access rights (for example, "Create" or "Parental" rights) to create the directory.

SUGGESTION:

This error may be corrected in one of the following ways:

1. During a Restore Procedure:

- Exit Sytos Plus and make sure that the disk Sytos Plus is attempting to restore to does exist. If it does exist but is full, remove any old or unnecessary files. Ensure that the pathnames of the files being restored do not exceed the maximum pathnames allowed by your operating system.

- Use the utilities available for your operating system to check for damage on the disk and repair it as necessary.

- If the disk does not exist and/or the pathnames of the files being restored are too long, you should run the Procedure using the "Redirect files" option to copy the files to a new disk or pathname. "Chapter 6: Advanced Features" of the Sytos Plus User's Guide discusses this feature in more detail.

2. When exporting Procedures:

Exit Sytos Plus and make sure that there is media in the chosen export device and that the media is not full. Delete any unnecessary files from the specified disk or choose a different disk for the operation.

Use the utilities available for your operating system to check for damage on the disk and repair or replace it as necessary.

3. Rename the files according to the conventions of the current operating system using "Redirect files" as described in point 1. above.

4. Make sure you have access rights which allow you to create directories.

DESCRIPTION:
 * E4 "Cannot Access Sytos Plus File"

One of the files necessary to run Sytos Plus could not be accessed or the pathname you specified is either not a complete pathname or filename or the directory you specified does not exist. In the case of an incorrect of invalid name, you'll need to type in another name. If the files cannot be accessed, check to see if the files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, you do not have the appropriate access rights to that directory.

This may also occur if the number of files already open has reached the maximum number specified for your system. Or, the Sytos Plus file may have been damaged.

SUGGESTION:

Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

IF DOS Cancel this operation and exit Sytos Plus. Check the CONFIG.SYS file to ensure that the "FILES=" statement is set to at least 20 (for example, "FILES=20"). Reboot your system and run Sytos Plus again.

NOTE: Because the file may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

DESCRIPTION:
 * E5 "Cannot Read Volume"

This error may occur if Sytos Plus cannot get the memory it requested to store the Volume information.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

DESCRIPTION:
 * E6 "Invalid Pathname"

You have attempted to specify a pathname that does not conform to the specifications of your operating system.

For example, you may have attempted to print the Log to a text file and the name you have specified for the text file is not recognized by your operating system.

SUGGESTION:

Check your operating system reference manuals to determine the pathname limits and invalid pathname characters. Specify a new pathname for this file.

DESCRIPTION:
 * E7 "End of QFA Directory"

During Backup or Move Procedures which have QFA (Quick File Access) chosen as a Volume option, Sytos Plus records general information about each backed-up file's location on the media. This information is stored in a special "QFA directory" on the Volume. Sytos Plus refers to the QFA directory to quickly locate files during Restore or Compare Procedures.

During this Backup Procedure, the QFA directory was filled even though room remained on the media to copy the specified files. Therefore, Sytos Plus could no longer record information about the location of each file. During Compare or Restore Procedures, this Volume will be processed without the help of the QFA directory; resulting in slower operation. If you attempt to access files from this Volume later, you will see the following message:

"Sytos Plus is unable to read the QFA directory on the backup media. Processing Volume sequentially."

If you attempt to append any Backup Sets to this tape, you will see the following message:

"Sytos Plus is unable to append to this Volume using QFA (Quick File Access)."

DESCRIPTION:
 * E8 "Cannot Create Volume"

Sytos Plus could not create the Volume specified. This error may occur if Sytos Plus cannot get the memory it requested to write the Volume information.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

NOTE: IF A VOLUME HEADER CANNOT BE WRITTEN, AN ADU ERROR SHOULD BE DISPLAYED. THIS ERROR MESSAGE SHOULD ONLY SHOW UP IN VERY STRANGE CIRCUMSTANCES, A LAST-DITCH ERROR

DESCRIPTION:
 * E9 "Cannot Create Backup Set"

Sytos Plus could not create the Backup Set specified. This error may occur if Sytos Plus cannot get the memory it requested to write the Backup Set information.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

DESCRIPTION:
 * E10 "Cannot Update Volume Information (1)"

This error may have been caused by one of the following situations.

1. The Volume utility could not be updated because the files created to record this information may have been damaged or have inadvertently been deleted, renamed, or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the file.

2. There is not enough free disk space.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory. You may also try to delete the Volume from the Volume utility and then add it again. Run the Procedure or operation.

2. Delete unnecessary Volumes using "Utilities: Volumes" or exit Sytos Plus and delete any old or unnecessary files from the system. Run the Procedure or operation again.

NOTE: Because these files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

DESCRIPTION:
 * E11 "Cannot Retry Busy Files"

During a Backup Procedure, Sytos Plus creates a file which records the list of files which were busy and therefore could not be backed up. Sytos Plus is unable to access this file, therefore, the busy files cannot be retried for backup.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Check the Log to view which files were reported as "Busy" but were never backed up. Use this as a basis for a new Procedure which specifies only these files for backup.

2. Run the entire original Procedure again.

NOTE BEFORE RE-RUNNING A PROCEDURE:

If this Procedure selected files based on whether or not they had changed since the last backup, and the option "Mark files as backed up" was also chosen for the Procedure, those files will no longer appear changed (if Sytos Plus was able to back them up). If you wish to run the current Procedure again, you may therefore need to modify the Procedure to include specific files, regardless of their "changed" status.

DESCRIPTION:
 * E12 "Cannot Update Busy Files List"

During a Backup Procedure, Sytos Plus creates a list of files which were busy and therefore could not be backed up. Once a file is retried and can be backed up, it is deleted from the "Busy Files" list. However, Sytos Plus was unable to delete a file from the list. This will prevent any further files from being retried for the backup.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Check the Log to view which files were reported as "Busy" but were never backed up. Use this as a basis for a new Procedure which specifies only these files for backup.

2. Run the entire original Procedure again.

NOTE BEFORE RE-RUNNING A PROCEDURE:

If this Procedure selected files based on whether or not they had changed since the last backup, and the option "Mark files as backed up" was also chosen for the Procedure, those files will no longer appear changed (if Sytos Plus was able to back them up). If you wish to run the current Procedure again, you may therefore need to modify the Procedure to include specific files, regardless of their "changed" status.

DESCRIPTION:
 * E13 "Cannot Update Volume Information (2)"

This error may have been caused by one of the following situations.

1. The Volume utility could not be updated because the files created to record this information may have been damaged or have inadvertently been deleted, renamed or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the file.

2. There is not be enough free disk space.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory. You may also try to delete the Volume from the Volume utility and then add it again. Run the Procedure or operation again.

2. Delete unnecessary Volumes using "Utilities: Volumes" or exit Sytos Plus and delete any old or unnecessary files from the system. Run the Procedure or operation again.

DESCRIPTION:
 * E14 "Cannot Read File"

One of the files necessary to run Sytos Plus could not be read. This may occur if the files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, you do not have the appropriate access rights to that directory. This may also occur if the file exists in a damaged state on the disk or there is not enough memory to read the file.

SUGGESTION:

Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

Because the file may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

Check the Getting Started guide to see if you have the minimum amount of memory required to run OS/2. You may also want to stop any other applications currently running and try to read the file again.

DESCRIPTION:
 * E15 "Cannot Copy Files"

Sytos Plus was unable to copy files to the media in the selected backup device for one of the following reasons.

1. There may not have been enough memory for Sytos Plus to copy files.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

2. The backup device may not have been working correctly.

3. The media may have been damaged.

SUGGESTION:

This error may be corrected in one of the following ways.

1. You will need to determine if your system has enough memory. IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

2. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

If these suggestions did not correct the problem, refer to your backup device reference manuals for troubleshooting information.

3. Insert a new piece of media into the backup device and run the Procedure again.

THIS SHOULD ONLY OCCUR IN RARE CIRCUMSTANCES WHEN AN ADU ERROR IS NOT RETURNED.

DESCRIPTION:
 * E16 "Cannot Update Volume Information (3)"

This error may have been caused by one of the following situations.

1. The Volume utility could not be updated because the files created to record this information may have been damaged or have inadvertently been deleted, renamed, or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the file.

2. There is not enough free disk space.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory. You may also try to delete the Volume from the Volume utility and then add it again. Run the Procedure or operation again.

2. Delete unnecessary Volumes using "Utilities: Volumes" or exit Sytos Plus and delete any old or unnecessary files from the system. Run the Procedure or operation again.

E17 "Cannot Update Log" DESCRIPTION:

Sytos Plus was unable to close the file which it uses to record the information for the Log utility. The Log utility will contain incomplete information.

SUGGESTION:

IF DOS Reboot your system and run Sytos Plus again.

Delete this Log entry using "Utilities: Logs." If you were unable to view the status of the Procedure, or if you did view the Procedure Status window and would like to have a record of it, you may want to run the Procedure again.

NOTE BEFORE RE-RUNNING A PROCEDURE:

If this Procedure selected files based on whether or not they had changed since the last backup, and the option "Mark files as backed up" was also chosen for the Procedure, those files will no longer appear changed (if Sytos Plus was able to back them up). If you wish to run the current Procedure again, you may consequently need to modify the Procedure to include specific files, regardless of their "changed" status.

E18 "Cannot View Log" DESCRIPTION:

This Log is being sent to a printer only, not to a text file, and therefore cannot be viewed on-screen.

SUGGESTION:

Check the printout of this Log to review the status of the Procedure. If you would like to view Logs on screen during future Procedures, select the option to send the Log to a file.

E19 "Not Enough Memory (2)" DESCRIPTION:

Sytos Plus requires more memory in order to run.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Reboot your system and run Sytos Plus again.

2. If the first suggestion does not correct the problem, you will need to determine if your system has enough memory.

IF DOS

Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2

To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

E20 "Cannot Access Sytos Plus Procedure" DESCRIPTION:

Sytos Plus may not have been able to access the Procedure because the files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, you do not have the appropriate access rights to that directory.

This may also occur if the number of files specified for your system. Or, the disk files which store the Procedure information may have been damaged.

SUGGESTION:

Determine why the file cannot be accessed. This error may be corrected in one of the following ways.

1. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

2. Cancel this operation and exit Sytos Plus. Check the CONFIG.SYS file to be sure that the "FILES=" statement is set to at least 20 (for example, "FILES=20"). Reboot your system and run Sytos Plus again.

3. If the above suggestions do not correct the problem, use the utilities available for your operating system to check for damage on the disk and repair it as necessary.

IF OS/2 2. If the above suggestions do not correct the problem, use the utilities available for your operating system to check for damage on the disk and repair it as necessary.

E21 "Backup Device Not Found" DESCRIPTION:

Sytos Plus was unable to find the specified backup device. This error may have been caused by one of the following situations.

1. No backup device was specified for the Procedure.

2. The backup device specified does not exist in the list of devices available for Sytos Plus on this system. This may be the result of importing a Procedure from another system.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Make sure that a backup device has been specified for this Procedure.

2. Choose "Utilities: Backup device setup" and select a different backup device for this Procedure. Be sure to save the Procedure before exiting Sytos Plus.

RECOMMENDED:

In this situation, it is recommended that you choose a backup device from the list of available devices RATHER THAN EDITING THE NAME OF THE BACKUP DEVICE IN THE LIST. If you edit the name of a backup device, any other Procedures that reference this device name will not be able to run unless they are also edited.

TECH SUPPORT NOTE: THERE IS AN OUTSIDE CHANCE THAT THE PREVIOUS ERROR COULD BE CAUSED WHEN THE LOGICAL FORMAT COULD NOT LOAD OR THAT IT IS A LOW MEMORY CONDITION.

E23 "Cannot Update File" DESCRIPTION:

During this Procedure, one of the Sytos Plus files could not be updated. This file may exist in a damaged state on the disk.

SUGGESTION:

Use your operating system utilities to check for damage on the fixed disk and repair it as necessary. Then run Sytos Plus again.

E24 "Cannot Create QFA Directory" DESCRIPTION:

During Backup or Move Procedures which have QFA (Quick File Access) chosen as a Volume option, Sytos Plus records information about each backed-up file's location on the media. This information is stored in a special "QFA directory" on the media. Sytos Plus refers to the QFA directory to quickly locate files during Restore or Compare Procedures.

Sytos Plus was unable to create the QFA directory because the media was damaged, or because the backup device was not set up correctly or has malfunctioned.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Because this media is probably damaged, it is recommended that you do not use it again. It is suggested that you discard it after retrieving any important information that it contains. Run the Procedure again using new media.

If there is no other media available, you may want to try the following.

- For tape systems, you should choose either "Retension tape," "Erase media," or "Format media" from "Utilities: Media preparation" or include it as part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions.

- If you are backing up to media other than tape, choose "Erase media" or "Format media" from "Utilities: Media preparation," or include it as part of this Procedure.

- Run the Procedure again.

2. If the previous suggestions do not eliminate the error, there may be a problem with the backup device. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not correct the problem, refer to your backup device reference manuals for troubleshooting information.

3. If you are unable to correct the problem and it is important that you run a backup right away, you should turn off the QFA option and run the Procedure again using new media.

NOTE: It is possible to Compare or Restore files on the media which contains the damaged QFA directory. (Note that the directory will not be used, resulting in slower operation.)

E26 "Cannot Append to Volume Using QFA" DESCRIPTION:

During Backup or Move Procedures which have QFA (Quick File Access) chosen as a Volume option, Sytos Plus records general information about each backed-up file's location on the media. This information is stored in a special "QFA directory" on the media. Sytos Plus refers to the QFA directory to quickly locate files during Restore or Compare Procedures.

This error has occurred when appending to a Volume. The QFA directory on the media is damaged and Sytos Plus cannot update it, or the backup device is not set up correctly or has malfunctioned.

SUGGESTION:

1. For tape systems, you should choose "Retension tape" from "Utilities: Media preparation" or include it as part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions. Run the Procedure again. Because this media is probably damaged, it is recommended that you do not use it again. It is suggested that you discard it after retrieving any important information that it contains.

2. If the previous suggestions do not eliminate the error, there may be a problem with the backup device. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not correct the problem, refer to your backup device reference manuals for troubleshooting information.

NOTE: It is possible to Compare or Restore files on the media which contains the damaged QFA directory. (Note that the directory will not be used, resulting in slower operation.)

E27 "Error Writing ECC to Directory Track"

Please contact Sytron Technical Support and provide the support representative with the error number displayed as part of this error message.

E28 "Invalid Format of Files on Media"

DESCRIPTION:

There is an error in the format of the files on the media. This may be caused by damaged media, or because the backup device is not set up correctly or has malfunctioned.

SUGGESTION:

This error may be corrected in one of the following ways. 1. (a) WHEN CREATING A NEW VOLUME DURING A BACKUP PROCEDURE: - For tape systems, you should choose either "Retension tape," "Erase media," or "Format media" from "Utilities: Media preparation" or include it as part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions.

- If you are backing up to media other than tape, choose "Erase media" or "Format media" from "Utilities: Media preparation," or include it as part of this Procedure.

- Run the Procedure again.

(b) WHEN APPENDING A BACKUP SET, OR DURING PROCEDURES AND OPERATIONS OTHER THAN BACKUP:

- For tape systems, you should choose "Retension tape" from "Utilities: Media preparation" or include it as part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions.

- Run the Procedure again.

2. If the previous suggestions do not eliminate the error, there may be a problem with the backup device. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not correct the problem, refer to your backup device reference manuals for troubleshooting information.

E29 "Procedure is Damaged" DESCRIPTION:

The disk file which records the information and settings for this Procedure has become damaged and cannot be interpreted by Sytos Plus. This damage may have occurred if Sytos Plus was exited abnormally (for example, the system was powered off or rebooted) when the Procedure was being saved or created.

SUGGESTION:

Delete the Procedure using "Procedures: Delete," and then create it again so that the damaged file is not used anymore.

This occurs when there is an error reading the Procedure file.

E30 "Cannot Interpret Procedure Setting" DESCRIPTION:

One of the Procedure settings cannot be interpreted by Sytos Plus. This may occur if this Procedure was created by a version of Sytos Plus for a different operating system environment and one of the options is not applicable to this version.

SUGGESTION:

Check the Procedure settings using "Procedures: View" or by stepping through the selection windows to ensure that the settings are appropriate for your system. If they are correct, save the Procedure. Otherwise, you should edit them as necessary and then save the edits.

This occurs when one of the Procedure options cannot be read. Sytos Plus will try to read the next option.

E31 "Device Configuration File Missing" DESCRIPTION:

The disk file that stores information about backup devices which are configured for Sytos Plus Procedures has been damaged, or has inadvertently been deleted, renamed, or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the file.

SUGGESTION:

Select "Utilities: Backup device setup" and choose "Add Device." Add any devices that were previously configured for your system and then run the Procedure again.

NOTE: Because this file may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

THIS OCCURS WHEN DEVICES.CFG IS MISSING

E32 "Damaged Device Configuration File" DESCRIPTION:

The disk file that stores information about backup devices which are configured for Sytos Plus Procedures is damaged.

SUGGESTION:

Select "Utilities: Backup device setup" and choose "Add device." Add any devices that were previously configured for your system and then run the Procedure again.

NOTE: Because this file may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary

DEVICES.CFG is damaged

E33 "Cannot Update Configuration File" DESCRIPTION:

The disk file that stores information about backup devices which are configured for Sytos Plus Procedures is damaged. Therefore, Sytos Plus cannot save changes to the backup device configuration which were made when this Procedure was edited.

SUGGESTION:

Exit Sytos Plus and delete the DEVICES.CFG file (the exact pathname of this file is displayed in the message). When you run Sytos Plus again, you will see the following message:

"The Sytos Plus backup device configuration file is missing."

Choose [Cancel] or press  to clear the message and then select "Utilities: Backup device setup" and choose "Add device." Add any devices that were previously configured for your system and then run the desired Procedure.

NOTE: Because this file may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E34 "Cannot Activate ECC" NOTE: insert actual name of file at end of message because user will need to know exact pathname.

DESCRIPTION:

ECC (Error Correction Code) has been chosen as an option for this Procedure but cannot be activated. ECC instructs Sytos Plus to record special information on the backup media during a Backup or Move Procedure. This information helps to reconstruct files during a Restore Procedure if the media was damaged after the backup.

This error may occur when Sytos Plus requires more memory in order to run. The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

E35 "Too Many Files to Display" DESCRIPTION:

There are too many files or directories for Sytos Plus to display. The source you have selected to display contains more than 2000 directories or the selected directory contains more than 6000 files.

SUGGESTION:

The files or directories can be processed even though they cannot be displayed. You can use the Sytos Plus "Selection Sheet" feature to specify them directly, or choose "All files" from the "Sources" file selection window.

E36 "Invalid Procedure Name" DESCRIPTION:

The name assigned to this Procedure is not valid. Procedure names cannot begin with "-" or "/" and cannot contain double quotation marks (").

SUGGESTION:

Retype the Procedure name. Check that it does not begin with "-" or "/" and that it does not contain double quotation marks (").

E37 "Cannot Skip Backup Set" DESCRIPTION:

This error may occur when appending a Backup Set to a Volume or when comparing or restoring a specific Backup Set(s) from a Volume. Sytos Plus is unable to read past one of the existing Backup Sets on the media.

This error may have occurred because Sytos Plus requires more memory in order to run. The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

1. You will need to determine if your system has enough memory. IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

2. If these suggestions do not correct the problem, then, for a Restore Procedure, it is recommended that all Backup Sets are restored and then compared. If there are any files in other Backup Sets that you do not want to restore, you can use "Redirect files" to restore them to a temporary directory which may later be deleted. For a Backup Procedure, it is recommended that you create a new Volume and backup to new media.

E38 "Cannot Update Display" DESCRIPTION:

Sytos Plus is unable to complete an internal process and cannot update the display. This error may have occurred because Sytos Plus requires more memory in order to run.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

Determine if there are several tasks operating simultaneously. Shut down any non-essential tasks running in other sessions.

WILL OCCUR IN PM ONLY. ELABORATE BASED ON MEMORY CONSIDERATIONS.

E39 "Backup Device Already 'In Use'" DESCRIPTION:

Sytos Plus must first initialize the backup device before accessing files on the media. However, Sytos Plus found that the backup device is already in use. This error may have been caused by one of the following situations.

1. Another task or user has already opened this device in a multi-user (network) or multi-tasking environment, or on a system where "Multiple devices" (cascading drives) are configured in the "Backup Device Setup" window.

2. A previous Sytos Plus Procedure was terminated by rebooting or shutting off power, rather than by choosing [Stop Procedure] or  and exiting Sytos Plus. This caused the device to remain 'in use'.

3. The backup device may not be set up correctly or may have malfunctioned.

SUGGESTION: Try to identify which user or task is accessing the device and shut down any non-essential tasks. If this error still occurs when the device is no longer being used, power the device off, turn it back on, and then run Sytos Plus again. If this does not correct the problem, exit Sytos Plus and reboot the system.

If the previous suggestions do not eliminate the error, check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Try running Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

In general for OS/2: be sure to use the statements about checking what other tasks/users are running, shutting them down, etc.

E40 "Cannot Access Backup Device" DESCRIPTION:

Sytos Plus must first gain access to a backup device before copying files to or from the Volume. Sytos Plus is not able to access the selected backup device.

This error may have occurred because the backup device configuration settings do not match the actual settings used when installing the backup device, or because the backup device is not physically present on the system.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Make sure that the backup device specific for this Procedure is present on the system.

Check that the backup device hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions did not correct the problem, refer to your backup device reference manuals for troubleshooting information.

2. Some backup devices need to be powered on before the system is powered on to be recognized as "present." Try powering on your backup device again and then rebooting.

Run Sytos Plus again. If these suggestions did not correct the problem, refer to your backup device reference manuals for troubleshooting information.

E41 "Backup Device Is Not Responding (1)" DESCRIPTION:

When Sytos Plus attempted to access the backup device, the device responded with a non-specific error. This error may have been caused by one of the following situations.

1. The backup device is not set up correctly or has malfunctioned, or the backup device is not physically present on the system.

2. When running Sytos Plus on an EISA machine which has an automatic configuration utility, this error may occur if that utility was not run after the backup device controller card was installed, or if it was run but the configuration settings are incorrect.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Make sure that the backup device specified for this Procedure is present on the system.

Check the cable connections to the backup device and make sure the hardware settings are correct and the backup device is powered on. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be use as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions did not correct the problem, refer to your backup device reference manuals for troubleshooting information.

2. On an EISA system with an automatic configuration utility, make sure that this utility was run and that the controller was enabled and set up correctly.

Run Sytos Plus again. If these suggestions did not correct the problem, refer to your backup device reference manuals for troubleshooting information.

3. Some backup devices need to be powered on before the system is powered on to be recognized as "present." Try powering on your backup device again and then rebooting.

Run Sytos Plus again. If these suggestions did not correct the problem, refer to your backup device reference manuals for troubleshooting information.

E42 "Backup Device Already 'Closed'" DESCRIPTION:

When a Sytos Plus Procedure completes, Sytos Plus must 'close' the backup device. However, Sytos Plus found that the backup device was already closed.

This error may have been caused by one of the following situations.

1. On a system where "Multiple devices" (cascading drives) are configured in the "Backup Device Setup" window, and another task or a memory resident program has closed this device in error.

2. A previous error caused Sytos Plus to close the device prematurely.

SUGGESTION:

Try to identify which user or task is accessing the device and shut down any non-essential tasks. If this error still occurs when the device is no longer being used, power the device off, turn it back on, and then run Sytos Plus again. If this does not correct the problem, exit Sytos Plus and reboot the system.

E43 "Backup Device Is Not Responding (2)" DESCRIPTION:

On a system where "Multiple devices" (cascading drives) are configured in "Utilities: Backup Device Setup," one of the selected backup devices cannot be initialized.

SUGGESTION:

Make sure all of the devices configured as "Multiple devices" are physically present, attached properly to the system and to each other, are configured correctly, and are powered on.

To check the backup device configuration, choose "Utilities: Backup device setup." The settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") should match exactly the settings used when the backup device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

NOTE: Some backup devices need to be powered on before the system is powered on to be recognized as "present." Try powering on your backup device again and then rebooting.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

E44 "Memory Conflict" DESCRIPTION:

There is a memory conflict with a memory resident program or with a device driver installed for a different task in a multi- tasking environment.

SUGGESTION:

Power off your system. After turning it back on, determine which memory resident programs or background tasks are being run. Remove any that are non-essential. Run Sytos Plus again.

DEBUGGING ERROR only.

E45 "Cannot Read Files On Media" DESCRIPTION:

Sytos Plus was unable to read files on the media in the specified backup device. This error was most likely caused by damaged media.

SUGGESTION:

For tape systems, you should choose "Retension tape" from "Utilities: Media preparation" or include it as part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions. Run the Procedure again.

E46 "Cannot Copy Files to Media" DESCRIPTION:

Sytos Plus was unable to copy files to the media in the backup device. This error was most likely caused by damaged media.

SUGGESTION:

If the backup media you are using is tape, try cleaning the tape drive heads according to the manufacturer's instructions. You may also want to try retensioning the tape by selecting "Retension tape" from "Utilities: Media preparation." Run the Procedure again.

If the above suggestions do not solve the problem, it is recommended that you discard this media and run the Procedure again using new media.

E47 "Device Cannot Be Accessed" DESCRIPTION:

The specified backup device could not be accessed. This error may occur if there was no media in the backup device or the backup device was not powered on or set up correctly.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Ensure that the media is inserted properly in the backup device.

2. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

3. Some backup devices need to be powered on before the system is powered on to be recognized as "present." Try powering on your backup device again and then rebooting.

Run Sytos Plus again. If these suggestions did not correct the problem, refer to your backup device reference manuals for troubleshooting information.

E48 "Unexpected End of Media"

Sytos Plus reached the end of media unexpectedly when reading the media. This error may have been caused by one of the following situations.

1. The backup device is not set up correctly or has malfunctioned.

2. The Sytos Plus Procedure that used this media previously was terminated abnormally before it completed. For example, a Sytos Plus Backup Procedure was interrupted by rebooting or by powering off the system when a Procedure was being run or the media was removed prematurely from the device.

SUGGESTIONS:

This error may be corrected in one of the following ways.

1. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions did not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

2. If the Procedure was terminated for the Volume you are now trying to restore or compare, try recovering what you can, since some of the files on the media may be readable. It is recommended that you do not append to this Volume during a later Backup or Move Procedure.

E49 "Write Protected Media" DESCRIPTION:

The media in the backup device is write protected.

SUGGESTION:

Use new media for this Procedure. Or check to be sure that information on the media should be overwritten. If so, set/remove the media write protect tab or indicator so that the backup media can be written to.

E50 "Unexpected End of File" DESCRIPTION:

Sytos Plus encountered the end of a file when it was expecting more files. This error may have been caused by one of the following situations.

1. The media is damaged.

2. The Sytos Plus Procedure that used this media previously was terminated abnormally before it was completed. For example, a Sytos Plus Backup Procedure was interrupted by rebooting or by powering off the system when a Procedure was being run.

SUGGESTION:

Use new media for this Procedure. Or, you may choose "Retension tape" from "Utilities: Media preparation" or include it as a part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions. Run the Procedure again.

E51 "There Are No Files on the Media" DESCRIPTION:

This error may have been caused by one of the following situations.

1. There are no files on the media currently inserted in the backup device and the device has been selected for a Sytos Plus Procedure or operation.

2. Sytos Plus expected more information to be on the media but found none. This may occur if the operation that wrote files to the backup media was terminated abnormally before it was complete (for example, a Backup Procedure was interrupted by rebooting or by powering off the system when a Procedure was being run).

SUGGESTION:

Make sure the correct media is inserted in the backup device and run Sytos Plus again.

E52 "Cannot Reserve Memory" DESCRIPTION:

Sytos Plus is unable to reserve the memory that it required in order to run this Procedure. The required memory is possibly being used up by other tasks or by memory resident programs.

SUGGESTION:

Exit Sytos Plus and remove any memory resident programs or terminate any unnecessary background tasks. Reboot your system and run Sytos Plus again. IF OS/2 You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

OS/2 ONLY. REVISIT. If all other tasks running are required at all times, you may need to add more memory.

E53 "Cannot Free Memory" DESCRIPTION:

Sytos Plus cannot free the memory that it previously reserved. Memory might be reserved by background tasks or by memory resident programs.

SUGGESTION:

Exit Sytos Plus and remove any memory resident programs or terminate any unnecessary background tasks.

IF DOS Reboot your system and run Sytos Plus again. IF OS/2 Run Sytos Plus again.

You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

OS/2 ONLY. REVISIT. Add notes about determining what other tasks are running, shutting them down, and trying again.

E54 "Cannot Find Files Using QFA" DESCRIPTION:

During Backup or Move Procedures which have QFA (Quick File Access) chosen as a Volume option, Sytos Plus records general information about each backed-up file's location on the media. This information is stored in a special "QFA directory" on the Volume. Sytos Plus refers to the QFA directory to quickly locate files during Restore or Compare Procedures by moving directly to the area on the media where they start.

This error occurred because Sytos Plus could not locate the requested files. This may be caused by a problem with the media or the backup device.

SUGGESTION:

This error may be corrected in one of the following ways.

1. For tape systems, you should choose "Retension tape" from "Utilities: Media preparation" or include it as part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions. Run the Procedure again.

2. If the previous suggestions do not eliminate the error, there may be a problem with the backup device. Power the system down. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Using Sytos Plus "Utilities: Backup device setup," make sure that the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

E55 "Command Not Recognized By Device (1)" DESCRIPTION:

The backup device being used does not recognize a command sent to it by Sytos Plus. This error may have been caused by one of the following situations.

1. The backup device is not set up correctly or has malfunctioned.

2. The backup device and controller board are not compatible with each other.

3. The device driver (the software that runs the backup device) is not the correct one for your backup device and controller board.

SUGGESTIONS:

This error may be corrected in one of the following ways.

1. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

2. Make sure that the backup device and its controller board are compatible with each other.

3. Make sure the device driver is the correct one for your backup device and controller board. To check the device driver used for this device, select "Backup device setup" from the Utilities menu.

DEBUGGING ERROR only.

E56 "Backup Device Error (1)" DESCRIPTION:

An error was encountered by the backup device, but the device was unable to determine the exact cause of the error.

SUGGESTION:

Make a careful note of the actions performed before this error occurred. Exit Sytos Plus and check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

If you are unable to correct the problem and need to contact Sytron Technical Support, please provide the information you noted from above regarding the actions performed before the error occurred.

DEBUGGING ERROR

E57 "Cannot Format Media" DESCRIPTION:

Sytos Plus attempted to format the media before a Backup Procedure or as requested from "Utilities: Media preparation," but was unable to do so. This error may occur if the media is damaged or if the density of the media inserted, is lower than the density specified when setting up the backup device using "Utilities: Backup device setup."

SUGGESTION:

This error may be corrected in one of the following ways.

1. If the media being used is diskette, check that the density specified through "Utilities: Backup device setup" matches the actual diskette density. Run the Procedure again.

2. Run the Procedure with new media.

E58 "Block Size Not Supported" DESCRIPTION:

The backup device does not support the block size specified by Sytos Plus. This error may have been caused by one of the following situations.

1. The incorrect device driver may have been chosen for the backup device using "Utilities: Backup device setup."

2. The backup device is not set up correctly or has malfunctioned.

3. The backup device and controller board are not compatible with each other.

SUGGESTIONS:

This error may be corrected in one of the following ways.

1. Make sure that the correct device driver has been chosen for your backup device using "Utilities: Backup device setup."

2. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

3. Make sure that the backup device and its controller board are compatible with each other.

TECH SUPPORT NOTE: THIS IS CAUSED BECAUSE THE DATA BLOCK SIZE BEING SENT BY SY+ IS NOT WHAT IS EXPECTED BY THE DRIVE. THE DATA BLOCK SIZE WILL HAVE TO BE CHANGED.

E59 "Invalid Drive" DESCRIPTION:

The fixed or removable disk designated as a backup device is not valid. This error may have been caused by one of the following situations.

1. This Procedure was imported from another system which had drives that are not available on the current system.

2. The current system has been repartitioned since the Procedure was created.

3. The Procedure was created when you were logged in to the network and you selected a network drive as a backup device but you are not currently logged in.

SUGGESTION:

Use "Utilities: Backup device setup" to check that this drive is valid and configured correctly.

E60 "Incompatible Backup Device Setup" DESCRIPTION:

The device driver commands are not being processed successfully by the backup device. This may occur if the device driver and backup device are not compatible with each other.

SUGGESTION:

Refer to your hardware installation and reference manuals for troubleshooting information.

E61 "Backup Device Not Processing QFA" DESCRIPTION:

The backup device is not processing the QFA commands sent to it by Sytos Plus. This may occur if the backup device is not set up correctly or has malfunctioned. This may also occur if the device driver and backup device are to compatible with each other.

SUGGESTION:

Make sure that the correct device driver has been selected for this backup device using "Utilities: Backup Device Setup."

Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

If you are unable to correct the problem and it is important that you run a backup right away, you should turn off the QFA option and run the Backup Procedure again.

E62 "Media Not Pre-Formatted" DESCRIPTION:

This media requires pre-formatting and formatting before Sytos Plus can backup files to it for the first time. (Note: formatting is required only once.)

SUGGESTION:

Select "Format media" from "Utilities: Media preparation." Pre-formatting is included as part of "Format media." Run the Procedure again.

NOTE: Formatting may take a considerable amount of time depending on the type of backup device being used. Therefore, to reduce the Procedure time, you may want to use this option to prepare several of this type of media so that you have a supply ready for later use.

E63 "Media Not Formatted" DESCRIPTION:

This media requires formatting before Sytos Plus can backup files to it for the first time.

SUGGESTION:

Format the media by selecting "Format media" from "Utilities: Media preparation." Run the Procedure again.

NOTE: Formatting may take a considerable amount of time depending on the type of backup device being used. Therefore, to reduce the Procedure time, you may want to use this option to prepare several of this type of media so that you have a supply ready for later use.

E64 "Not Enough Memory For Device Driver" DESCRIPTION:

The Sytos Plus device driver requires more memory in order to run.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

E65 "Backup Device Still 'In Use'" DESCRIPTION:

Sytos Plus must first 'close' the backup devices that were used before you can exit. In this case, a backup device is still 'in use.'

This may be caused by abnormal termination of a Sytos Plus operation before the device was closed (for example, if a Sytos Plus Procedure was interrupted by rebooting or by powering off the system when the Procedure was being run).

SUGGESTION:

Exit Sytos Plus, reboot your system, and power off the backup device(s).

E66 "Sytos Plus Files Missing" DESCRIPTION:

In a multi-user or multi-tasking environment, files required for Sytos Plus to run were deleted or renamed during a Sytos Plus Procedure or operation.

SUGGESTION:

Re-install Sytos Plus.

When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

NOTE: UNDER PM OR SYCLOPS, A DLL OR DRIVER FILE WAS DELETED WHILE RUNNING SYPLUS.

E67 "Backup Device Has Not Been Initialized" DESCRIPTION:

Sytos Plus was unable to initialize the device driver for the selected device. This error may have been occurred because a previous Sytos Plus operation was terminated abnormally (for example, if a Sytos Plus Procedure was interrupted by rebooting or by powering off the system while it was being run).

SUGGESTIONS:

Reinstall Sytos Plus.

When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

E68 "Invalid Device Configuration" DESCRIPTION:

This error may have occurred because of one of the following situations.

1. The DMA, Interrupt, and Address settings originally assigned to this backup device are no longer valid. This may occur if the device driver is changed after the backup device is configured.

2. When running Sytos Plus on an EISA machine which has an automatic configuration utility, this error may occur if that utility was not run after the backup device controller card was installed, or if it was run but the configuration settings are incorrect.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Select "Utilities: Backup device setup" and check that the "DMA," "Interrupt," and "Address" settings specified here match the actual jumper or switch settings on the backup device controller card. If they are different, change either the Sytos Plus settings or the controller jumpers or switches so that they are set to the same values.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again.

2. On an EISA system with an automatic configuration utility, make sure that this utility was run and that the controller was enabled and set up correctly.

Run Sytos Plus again.

E69 "Sytos Plus Files Cannot Be Accessed" DESCRIPTION:

One of the backup device function files necessary o run Sytos Plus cannot be accessed. This error may have been caused by one of the following situations.

1. One of the files that Sytos Plus needs to run has become damaged, deleted, or renamed. In a multi-user environment the files may have been inadvertently marked read-only or you may not have the appropriate access rights.

2. The number of files already open has reached the maximum number specified for your system.

SUGGESTION:

Determine why the Sytos Plus files cannot be accessed. You may want to try the following suggestions.

1. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

IF DOS 2. Cancel this operation and exit Sytos Plus. Check the CONFIG.SYS file to ensure that the "FILES=" statement is set to at least 20 (for example, "FILES=20"). Reboot your system and run Sytos Plus again. 3. If the suggestions above do not solve the problem, reinstall Sytos Plus.

IF OS/2 2. If the suggestions above do not solve the problem, reinstall Sytos Plus.

When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to the Procedures, you should save them first with new names to preserve your changes. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

NOTE: Because the files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E70 "Maximum Number of Devices In Use"

DESCRIPTION: The maximum number of backup devices are already in use.

SUGGESTION: Modify this Procedure so that it does not access as many backup devices.

THIS WILL OCCUR FOR LATER RELEASES WHEN BACKUP DEVICE TO BACKUP DEVICE TRANSFER WILL BE POSSIBLE. UPDATE FOR LATER RELEASES.

E71 "Driver Memory Allocation Error" Please contact Sytron Technical Support and provide the support representative with the error number displayed as part of this error message.

DEBUGGING ERROR only.

E72 "Deallocating Memory" Please contact Sytron Technical Support and provide the support representative with the error number displayed as part of this error message.

DEBUGGING ERROR only.

E73 "Command Not Recognized By Device (1)"

Please contact Sytron Technical Support and provide the support representative with the error number displayed as part of this error message.

DEBUGGING ERROR only.

E74 "Command Not Recognized by Device (2)" DESCRIPTION:

The backup device being used does not recognize a command sent to it by Sytos Plus. This error may have been caused by one of the following situations.

1. The backup device does not support one of the options specified for this Procedure (for example, your tape drive does not support the "Retension" option.)

2. The backup device is not set up correctly or has malfunctioned.

3. The backup device and controller board are not compatible with each other.

4. The device driver and the backup device are not compatible with each other.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

2. Make sure that the backup device and its controller board are compatible with each other.

3. Make sure the device driver and the backup device are compatible.

DEBUGGING ERROR only.

E75 "No Media in Backup Device" DESCRIPTION:

There is no media in the backup device.

SUGGESTION:

Insert media and run the Procedure or operation again.

E76 "Media Has Been Changed" DESCRIPTION:

The media in the backup device has been changed unexpectedly. This could occur during a Backup Procedure if different media was inserted into the backup device before confirmation was given to overwrite the media in the backup device.

SUGGESTION:

Run the Procedure again with the correct media.

E77 "Not Enough Memory (3)" DESCRIPTION:

Sytos Plus requires more memory in order to load the device driver for the backup device.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

E78 "Unable to Deactivate Backup Device Functions" DESCRIPTION:

Sytos Plus was unable to deactivate the device driver, ECC (Error Correction Code) or compression.

1. Another task or user has already opened the device in a multi-user (network) or multi-tasking environment, or on a system where "Multiple devices" (cascading drives) are configured in the "Backup Device Setup" window.

2. The backup device may not be set up correctly or may have malfunctioned.

SUGGESTION:

Try to identify which user or task is accessing the device and shut down any non-essential tasks. If this error still occurs when the device is no longer being used, power the device off, turn it back on, and then run Sytos Plus again. If this does not correct the problem, exit Sytos Plus and reboot the system.

Try running Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

Not a hardware error; software problem.

E79 "Cannot Write to Media" DESCRIPTION:

The backup device cannot write to the type of media currently inserted in the device (for example, this would occur if you attempted to copy files to a tape cartridge designed for a lower capacity drive which has been inserted into a higher capacity drive).

SUGGESTION:

Run the Procedure again with the media appropriate for your backup device.

E80 "Media Is Different" DESCRIPTION:

The type of media currently in the backup device is different than the media that preceded it during this Procedure. Because the densities or block sizes of the two media differ, a Backup or Restore Procedure requiring more than one media cannot be continued.

SUGGESTION:

Insert the correct media in the backup device. Make sure all of the media you plan to use for a Procedure are of the same type and density.

E81 "Too Many Bad Blocks" DESCRIPTION:

In the process of copying files, Sytos Plus encountered an excessive number of bad blocks when writing to the backup media.

This error may be caused by one of the following conditions: the backup device may require maintenance (for example, on a tape system, the drive heads may require cleaning), the media being used may not be the correct density for the drive, or the media may be wearing out.

SUGGESTION:

Any information already existing on the media should not be affected, but it is recommended that you do not continue to use this media for future Backup Procedures. For tape systems, you may want to try cleaning the tape drive heads according to the manufacturer's instructions. Run the Procedure again using new media.

E82 "Media Is Unusable" DESCRIPTION:

There is too much defective area on this media for it to be used reliably.

SUGGESTION:

It is recommended that you do not use this media again. It is suggested that you discard it after retrieving any important information that it contains. Run the Procedure again using new media.

E83 "Cannot Recognize Media Format" DESCRIPTION:

The format of the media in the backup device cannot be recognized by Sytos Plus. It may have been created by a different backup utility.

SUGGESTION:

Choose either "Erase media" or "Format media" either from "Utilities: Media preparation" or include it as part of this Procedure. If the backup device you are using is a tape drive, you may also try cleaning the tape drive heads according to the manufacturer's instructions. Run the Procedure again.

DIFFERENCE BETWEEN OTHER MESSAGES DEALING WITH NOT BEING ABLE TO READ THE FORMAT IS THAT THIS WAS NOT CREATED BY ANY OF THE SYTOS PLUS FORMATS. IT CAN'T EVER BE READ BY SYTOS PLUS.

E84 "Not Enough Memory (4)" DESCRIPTION:

The device driver is unable to reserve the memory that it needs in order to run.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

E85 "Unable to Build List" DESCRIPTION:

Sytos Plus was unable to build the necessary list (for example, lists of directories, files, or Volumes). This error may be caused by insufficient disk space.

SUGGESTION:

Free up disk space by removing any unnecessary files. Run the Procedure again.

E86 "Cannot Update Schedule" DESCRIPTION:

Sytos Plus was unable to save your changes to the Schedule. This problem may be caused by insufficient disk space, an error on the disk, or because the number of files already open has reached the maximum number specified for your system.

SUGGESTION:

Delete any unnecessary schedule entries or disk files that are no longer used. Use the utilities available for your operating system to check for damage on the disk and repair it as necessary.

IF DOS Check the CONFIG.SYS file to ensure that the "FILES=" statement is set to at least 20 (for example, "FILES=20"). Reboot your system and run Sytos Plus again.

E87 "Damaged Volume Files" DESCRIPTION:

The Sytos Plus Volume utility cannot be accessed because the files created to record this information may have been damaged or have inadvertently been deleted, renamed or marked read-only. In a multi- user environment, you may not have the appropriate access rights to the files.

SUGGESTION:

Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory. You may also try to delete the Volume from the Volume utility and then add it again.

Use the utilities available for your operating system to check for damage on the disk and repair it as necessary. Run the Procedure or operation again.

E88 "System Error" DESCRIPTION:

An error has occurred which Sytos Plus cannot identify. Choose [Cancel] or press  to exit Sytos Plus.

SUGGESTION:

Please contact Sytron Technical Support and provide the support representative with the error number and "Location Code" displayed as part of this error message.

E89 "Unable to Access Volume Utility" DESCRIPTION:

Sytos Plus is unable to access the Volume utility. This error may have been caused by one of the following situations.

1. The number of files already open on your system has reached the maximum number specified for your system. Therefore, Sytos Plus is unable to open the Volume utility files.

2. The Volume utility files have been damaged or have inadvertently been deleted, renamed, or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the files.

SUGGESTION:

This error may be corrected in one of the following ways.

IF DOS 1. Exit Sytos Plus. Check the CONFIG.SYS file to ensure that the "FILES=" statement is set to at least 20 (for example, "FILES=20"). Reboot your system and run Sytos Plus again. 2. Determine why the files cannot be accessed. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory. 3. If the above suggestions do not apply, you should re-install Sytos Plus.

IF OS/2

1. Determine why the files cannot be accessed. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory. 2. If the above suggestions do not apply, you should re-install Sytos Plus. When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

NOTE: Because the files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E90 "Incorrect Password (1)" DESCRIPTION:

The password typed at the confirmation prompt does not match the password that was assigned originally.

SUGGESTION:

You may try three times to confirm the password.

E91 "Incorrect Encryption Key (1)" DESCRIPTION:

The encryption key typed at the confirmation prompt does not match the key that was assigned originally.

SUGGESTION:

You may try three times to confirm the encryption key.

E92 "Cannot Find Device Drivers" DESCRIPTION:

The device driver files for the configured backup devices could not be found. This may occur if files have been damaged, or have inadvertently been deleted, renamed or marked read-only. In a multi-user environment, you may not have the appropriate access rights to these files. Without these files, no Sytos Plus Procedures can be run.

SUGGESTION:

Determine why the files cannot be accessed. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

If the above suggestions do not apply, you should re-install Sytos Plus.

When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

NOTE:

Because the files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E94 "Critical Error (1)" DESCRIPTION:

An error has occurred which Sytos Plus cannot identify. This error may have been caused by one of the following situations.

1. There is no media in the backup device.

2. The media in the backup device is damaged.

3. The backup device is not set up correctly or has malfunctioned.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Make sure there is media in the backup device.

2. Run the Procedure again using new media.

3. If there is no other media available, you may want to try the following. When backing up to tape systems, you should choose either "Retension tape," "Erase media," or "Format media" from "Utilities: Media preparation" or include it as part of this Procedure. During Compare or Restore Procedures, select "Retension tape."

You may also try cleaning the tape drive heads according to the manufacturer's instructions.

If you are backing up to media other than tape, choose "Erase media" or "Format media" from "Utilities: Media preparation," or include it as part of this Procedure.

Run the Procedure again.

4. If the previous suggestions do not eliminate the error, there may be a problem with the backup device. Check the cable and power connections to the backup device an make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

This is a DEBUGGING error only. Should not appear in product.

E95 "Not Enough Disk Space" DESCRIPTION:

There is not enough space on the disk to create or copy files. This may occur when Sytos Plus is updating the files it creates to store information about Sytos Plus Procedures and operations, when creating a Log file, or when restoring files.

SUGGESTION:

Free up disk space by removing any unnecessary files.

If there is more than one disk partition involved in this Sytos Plus Procedure (for example, the Sytos Plus files reside on C: and therefore the Log file is being updated on that disk, while files are being restored to D:), check each partition to determine which one does not contain enough space. Free up disk space as necessary.

E96 "Cannot Find Procedures" DESCRIPTION:

The Sytos Plus Procedures cannot be found. This may occur if the files Sytos Plus creates to record Procedure information are damaged or have inadvertently been deleted, renamed, or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the files.

SUGGESTION:

Determine why the files cannot be accessed. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

If the above suggestions do not apply, you should re-install Sytos Plus.

When reinstalling, the Sytos Plus Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

NOTE:

Because the files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E97 "Cannot Initialize Device Manager" DESCRIPTION:

The process controlling device drivers could not be initialized. This may be caused if there is not enough memory available or the device drivers were deleted or damaged.

The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

SUGGESTION:

You will need to determine if your system has enough memory.

IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

If you suspect the device drivers were deleted re-install Sytos Plus in the same directory as outlined in the User's Guide. If you suspect damage, use the utilities available for your operating system to check for damage on the disk. Repair it as necessary.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

E98 "Too Many Open Files" DESCRIPTION:

Sytos Plus could not open the requested file because the number of files already open has reached the maximum number specified for your system.

IF DOS SUGGESTION:

Check the CONFIG.SYS file to be sure that the "FILES=" statement is set to at least 20 (for example, "FILES=20"). Reboot your system and run Sytos Plus again.

E99 "Media Not Part of Volume (1)" DESCRIPTION:

Sytos Plus requested the next media in the Volume in order to continue processing files, however, the media inserted into the backup device is not part of the current Volume.

OPTION:

Locate the correct media and insert it into the backup device to continue the operation.

E100 "Media Part of Current Volume" DESCRIPTION:

The media in the backup device belongs to the current Volume and cannot be overwritten by this Procedure. This error may occur if an earlier media number is inserted.

SUGGESTION:

Locate the correct media and insert it into the backup device to continue the operation.

E101 "Media Not Part of Volume (2)" DESCRIPTION:

Sytos Plus requested the next media in the Volume in order to continue processing files, however, the media inserted into the backup device is not part of the current Volume.

OPTION:

Locate the correct media and insert it into the backup device to continue the operation.

E102 "Cannot Activate Compression" DESCRIPTION:

Sytos Plus was unable to activate compression. This error may be caused by one of the following situations.

1. Sytos Plus requires more memory to activate compression. The required memory could be used up if you are running in a multi-user environment or if there are any additional memory resident programs or device drivers loaded. This may also occur in a multi-tasking environment when several tasks are running simultaneously.

2. One of the Sytos Plus files required to activate compression is damaged or has inadvertently been deleted, renamed or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the file.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Determine if your system has enough memory. IF DOS Exit Sytos Plus and run the operating system CHKDSK or MEM commands to see how much free memory there is. Then, to free up memory, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

IF OS/2 To free up more memory, close any non-essential tasks that are running. You may also want to check your CONFIG.SYS file to be sure the MEMMAN statement is set to allow swapping of memory segments to disk so that several programs can run at the same time. (The statement should be either MEMMAN=SWAP,MOVE or MEMMAN=SWAP,NOMOVE.) If you modify your CONFIG.SYS file, reboot your system for the changes to take effect. Then try running Sytos Plus again.

2. Determine why the file cannot be accessed. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

3. If the above suggestions do not apply, you should re-install Sytos Plus.

When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

If necessary, turn off the "Compress files" option and run the Procedure again. Note that without compression, Backup Procedures will require more media.

NOTE:

Because files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E103 "Incorrect Password (2)" DESCRIPTION:

This error may have been caused by one of the following situations.

1. The password entered does not match the password previously assigned to this Volume.

2. In unattended mode, a password was required to access the Volume. However, either the wrong password or no password was specified through "Preferences: Unattended security."

SUGGESTION:

This error may be corrected in one of the following ways.

1. In attended mode, you may try three times to type the password before the Procedure is canceled.

2. In unattended mode, be sure that the password option has been specified from "Utilities: Preferences -- Unattended security" and that the password entered is correct.

THIS APPLIES WHEN ACCESSING BACKED UP FILES. e_pass_error IS USED WHEN ASSIGNING THE PASSWORD. SIMILAR SITUATION FOR ENCRYPTION KEY BELOW. Note that point 2 is probably irrelevant since the user can never get help during an unattended Procedure. However, it's been left in, just in case this happens during attended Procedures and the user can then read what to do during unattended.

E104 "Incorrect Encryption Key (2)" DESCRIPTION:

This error may have been caused by one of the following situations.

1. The encryption key entered does not match the encryption key previously assigned to this Volume.

2. In unattended mode, an encryption key was required to access the Volume. However, either the wrong key or no key was specified through "Preferences: Unattended security."

SUGGESTION:

This error may be corrected in one of the following ways.

1. In attended mode, you may try three times to type the encryption key before the Procedure is canceled.

2. In unattended mode, be sure that the encryption key option has been specified from "Utilities: Preferences -- Unattended security" and that the key entered is correct.

E105 "Backup Sets Cannot Be Viewed" DESCRIPTION:

In order to view Backup Set information, the backup device containing that Volume must first be selected. Please select the backup device and try the operation again.

E106 "Internal Sytos Plus Error" DESCRIPTION:

An internal Sytos Plus error has occurred. Exit Sytos Plus and reboot your system.

Virtually impossible to do, unless we overwrite memory.

E107 "Invalid Time of Day" DESCRIPTION:

You have specified a time of day that is not valid.

E108 "Invalid Length of Time" DESCRIPTION:

You have specified a length of time that is not valid. For example, the time is too big or too small, or an invalid character (such as a letter) has been entered.

E109 "Invalid Date" DESCRIPTION:

You have specified a date that is not valid For example, that date does not exist, its format is not acceptable for the currently specified country code, or an invalid character has been entered.

E110 "Invalid Redirection Sheet Pathname" DESCRIPTION:

A invalid pathname has been entered for this Redirection Sheet entry.

Redirection entries cannot contain device names or characters which are invalid for your system. Also, they may not contain wildcards within the directory pathname (wildcards are valid as part of the filename component only).

SUGGESTION:

Check your operating system reference manuals to determine the pathname limits and invalid pathname characters.

E111 "Allocated Space Not Valid" DESCRIPTION:

Space allocated for backing up files to a fixed or removable hard disk is not valid (for example, you have specified an amount of space greater than the free disk space).

E112 "Daily Stop Is Not Later than Start" DESCRIPTION:

When scheduling a Procedure or other file to be run at a special frequency, the Daily Stop time must be later than the Daily Start time.

E113 "Invalid Selection Sheet Pathname" DESCRIPTION:

A Selection Sheet pathname has been specified which is not valid.

Selection Sheet entries cannot contain device names or characters which are invalid for your system. Also, they may not contain wildcards within the directory pathname (wildcards are valid as part of the filename component only).

SUGGESTION:

Check your operating system reference manuals to determine the pathname limits and invalid pathname characters.



E114 "No Procedures Selected" DESCRIPTION:

No Procedures are selected. Please specify one or more Procedures and run this operation again.

E115 "Wrong Sequence - Earlier Number" DESCRIPTION:

When backing up the files that make up this Volume, Sytos Plus required more than one media to complete the Procedure. Now, when accessing files from this Volume, Sytos Plus prompted for a specific media number in order to continue, but an earlier media from the sequence was inserted.

SUGGESTION:

You will not be able to continue using this media. Locate the correct media and insert it in the backup device in order to continue with the Procedure.

If the correct media has been damaged or lost, you may insert a later media in the sequence.

E116 "Information on Media (1)" DESCRIPTION:

The media in the selected backup device contains files. However, Sytos Plus is unable to identify the contents of the media.

TIP:

You may want to select "Utilities: Backup device setup" to change the currently selected format for the backup device. Then select "Identify" from "Utilities: Volumes" to attempt to determine what is contained on the backup media before using it again.

If you cannot identify the contents using a different format, you may not want to use this media again unless you are certain that it does not contain important information from another system.

E117 "Information on Media (2)" DESCRIPTION:

The media in the selected backup device contains files. However, Sytos Plus is unable to identify the contents of the media.

SUGGESTION:

You cannot continue the Procedure with this media

TIP:

You may want to select "Utilities: Backup device setup" to change the currently selected format for the backup device. Then select "Identify" from "Utilities: Volumes" to attempt to determine what is contained on the backup media before using it again.

If you cannot identify the contents using a different format, you may not want to use this media again unless you are certain that it does not contain important information from another system.

E118 "Invalid Selection Sheet Date Range" DESCRIPTION:

The date range specified in the Selection Sheet is not valid (for example, the "From:" date is later than the "To:" date).

E119 "Volume Not in Volume Utility (1)" DESCRIPTION:

A Preview cannot be run unless the Volume Sytos Plus is attempting to access is in the Volume utility.

SUGGESTION:

Choose "Utilities: Volumes -- Add Volume" to include this Volume and run the Preview again.

E120 "Critical Error (2)" DESCRIPTION:

An unexpected operating system "Critical Error" has occurred.

SUGGESTION:

If your operating system reference manuals are available, look up the critical error number (displayed in the Sytos Plus message) in the section that lists the causes of possible "Critical Errors."

If your operating system reference manuals are not available, check the following conditions.

1. There may not be any media in the device being accessed by Sytos Plus (for example, the device to which you are exporting Procedures or from which you are copying files).

2. The media in the device currently being accessed may be damaged. If possible, run the operation or Procedure again using new media. Use the utilities available for your operating system to check for damage on the media and repair or replace it as necessary.

3. The device being accessed is not set up correctly or has malfunctioned. Check the cable and power connections to the device and make sure the hardware settings are correct.

Run Sytos Plus again. If these suggestions do not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

E121 "Media Is Write Protected" DESCRIPTION:

The media you are attempting to access (for example, the media to which you are exporting Procedures or from which you are copying files) is write protected.

SUGGESTION:

Check to be sure that the media should be overwritten. If so, set/remove the media write protect tab or indicator so that the media can be accessed.

Occurs for PRIMARY device, not backup device.

E122 "Device Could Not Be Accessed" DESCRIPTION:

The specified device could not be accessed (for example, the device to which you are exporting Procedures or from which you are copying files). This error may occur for any of the following reasons - no media in the device - the device is not powered on or set up correctly - the media is not formatted correctly for the device - there is a problem with the disk file being processed. - the network connection is broken.

SUGGESTION:

This error may be corrected in one of the following ways.

1. Ensure that the media is inserted properly in the device and run Sytos Plus again.

2. Make sure that the media in the device is formatted correctly for this device.

3. Check the cable and power connections to the device and make sure the hardware settings are correct. Run Sytos Plus again.

4. Because the files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

5. When running on a network, be sure your system is connected properly to the network.

Occurs for PRIMARY device, not backup device.

E123 "Problem with Printer" DESCRIPTION:

Sytos Plus encountered a problem when sending a file to the printer.

SUGGESTION:

Check to be sure that there is paper in the printer or that there has not been a paper jam. If necessary, make sure the printer is attached correctly to the system and is powered on.

E124 "Cannot Delete Volume" DESCRIPTION:

Volume(s) were specified to be deleted from the Volume Utility, but Sytos Plus was unable to delete them. This may occur if one of the files Sytos Plus creates to record this information have been damaged, deleted, or renamed. In a multi-user environment the files may have been inadvertently marked read-only or you may not have the appropriate access rights.

SUGGESTION:

Determine why the file cannot be accessed. In a multi-user environment check to see if the files in the directory where Sytos Plus has been installed have been marked read-only. Make sure you are given the appropriate rights to this directory. If the above suggestions do not apply, you should install Sytos Plus again.

When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

NOTE:

Because the files may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E125 "Printer Is In Use" DESCRIPTION:

You have selected to send a list to the printer, but something else (for example, the Log) is currently being printed.

SUGGESTION:

Print this list once the Procedure has finished and the Log has been printed.

E126 "Device Already Exists" DESCRIPTION:

The backup device name specified already exists.

SUGGESTION:

Assign a new name to this backup device. If necessary, check which names have been assigned to the devices which are already configured for this system.

E127 "Log Does Not Exist" DESCRIPTION:

The Log option was not turned on for this Procedure, therefore, you cannot view the status of the Procedure.

E128 "Hardware Error" DESCRIPTION:

When Sytos Plus attempted to access the backup device, the device responded with an error.

SUGGESTION:

Refer to the section of your device driver documentation which defines error codes. Look up the cause of the error code number displayed in the Sytos Plus error message window.

E129 "Backup Device Error (2)" DESCRIPTION:

An error has been encountered by the backup device.

SUGGESTION:

Refer to the section of your device driver documentation which defines error codes. Look up the cause of the error code number displayed in the Sytos Plus error message window.

E130 "Default Device Settings Do Not Match" DESCRIPTION:

The default configuration settings for the backup device you selected when installing Sytos Plus do not match the actual device settings.

SUGGESTION:

Choose "Utilities: Backup device setup" from within Sytos Plus and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

The previous message will only appear when the user enters the product the first time after install to let them know that our defaults are different than the actual device configuration. It gives more descriptive text in the error message.

E131 "No Backup Devices Configured" DESCRIPTION:

There are currently no backup devices configured.

SUGGESTION:

Choose "Add device" from "Utilities: Backup device setup". Make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

E132 "Cannot Activate QFA" DESCRIPTION:

(QFA) Quick File Access could not be activated for this Procedure. The Procedure will continue without QFA. During a Backup Procedure, the QFA directory will not be created to record information about the location of each file on the backup media. During Compare or Restore Procedures, the Volume will be processed without the help of the QFA directory; resulting in slower operation.

This error may have been caused by one of the following situations.

1. The backup device may have malfunctioned.

2. The currently selected format does not support QFA for this backup device.

3. The media being used is of the wrong density or the wrong type for the backup device.

SUGGESTION:

Although the Procedure will continue, you should later determine what has caused this error.

1. Ensure that the media being used is of the correct density and type for the backup device. Run Sytos Plus again.

2. Make sure that the Sytos Plus format is selected for this Procedure and run it again.

3. If the above suggestions do not correct the problem, check the cable and power connections to the backup device or refer to your backup device reference manuals for troubleshooting information. Run Sytos Plus again.

E133 "Unable to Use Backup Device" DESCRIPTION:

The revision of your backup device does not support all of the commands required by Sytos Plus.

SUGGESTION:

Contact your backup device supplier about receiving an upgrade. OS/2 ONLY. See notes E 39.

E134 "Filename Exists - Cannot Overwrite" DESCRIPTION:

The filename/directory name you have assigned already exists:

SUGGESTION:

It cannot be overwritten. Please enter a different filename/directory name.

E135 "Cannot Continue with Current Operation" DESCRIPTION:

The system cannot continue with the current operation.

This error may have been caused by one of the following situations.

1. The system is out of memory or disk space.

2. Too many OS/2 sessions are active.

SUGGESTION:

The following actions may correct the problem.

1. Ensure that the system disk has sufficient space available.

Also, verify that the MEMMAN=SWAP,MOVE statement exists in CONFIG.SYS.

2. Try shutting down other applications if any are active.

3. Run Sytos Plus again.

E136 "Import/Export Device Is In Use" DESCRIPTION:

You have specified an import/export device that is already in use, most likely the device you are working on now. For example, you may have selected the C: drive to import to or export from when you actually want select the A: drive for the operation.

SUGGESTION:

Select another import/device and choose [OK] or .

E137 "Media Is of a Different Density" DESCRIPTION:

The media you inserted in the drive is of a different density than the density you selected for the backup device in "Utilities: Backup Device Setup."

For example, you may have inserted low-density diskette in the drive to use for this Procedure and the backup device is set up to use high-density diskettes, or vice versa.

SUGGESTIONS:

You may choose one of the following methods to solve the problem.

1. Insert new media that is the same density as the selected density for the backup device.

2. Add a new device using "Utilities: Backup Device Setup," selecting a different density.

3. Edit the existing device settings using "Utilities: Backup Device Setup," selecting the same density as the media you want to use.

E138 "No Diskette Drive Has Been Selected" DESCRIPTION:

No diskette drive has been selected as the backup device.

SUGGESTIONS:

You must choose one or more of the available diskette drives as the backup device.

E139 "File Could Not Be Deleted During Move" DESCRIPTION:

Move Procedures store files that you don't use regularly but don't want to discard. Files are backed-up, compared and then deleted. If files cannot be deleted during a Move, the Procedure stops.

A file could not be deleted during this Move Procedure. This may occur if you do not have delete permissions, if the file was in use, or if it is a system or read-only file and you do not have the permissions to change the attributes so that it can be deleted.

SUGGESTIONS:

Exclude this file from the Move Procedure or wait until it is no longer in use and run the Procedure again.

E 140 "Selection Sheet File Option: Wildcards" DESCRIPTION:

You cannot use wildcards ( '*' or '?' ) to specify the name of a Selection Sheet File. Using wildcards implies the usage of more than one file. Sytos Plus can only use one specific file as a Selection Sheet file.

Wildcards can be used within the Selection Sheet file to specify files to be used by the procedure.

E 141 "Selection Sheet File Option: No File Found" DESCRIPTION:

The Selection Sheet file specified on the command line cannot be found. If you did not specify a complete path along with your Selection Sheet filename, make sure the file exists in the current directory.

Also, check that the filename is entered correctly on the command line: /f

Notice there is NO space between '/f' and filename.

E 142 "Selection Sheet File Option: Unreadable" DESCRIPTION:

The Selection Sheet file necessary to run Sytos Plus could not be read. This may occur if in a multi-user environment, you do not have the appropriate access rights to that directory. This could also occur if the file was in use by another application. This may also occur if the file exists in a damaged state on the disk.

SUGGESTION:

In a multi-user environment, make sure you have the appropriate access rights to that directory. Also, be sure that the Selection Sheet file isn't being used by another application.

Because the file may be damaged on your fixed disk, you should also use your operating system utilities to check for damage on the disk and repair it as necessary.

E 143 "Selection Sheet File Option: Invalid File" DESCRIPTION:

The Selection Sheet file specified on the command line is not in the correct format for a Selection Sheet file.

TO CREATE A SELECTION SHEET FILE: 1. Create an ASCII file (Selection Sheet File), that contains the pathnames of the files you wish to include in your Procedure. You can use wildcards (*) for filenames. Place comments at the end of any line containing a pathname or on their own line. A '>' character must precede a comment on every line. You can enter any amount of white space ( spaces, tabs, returns, etc. ) and comments.

2. After the pathname of the files you want selected, add any of the following command line options you need (upper or lower case):

C - only changed files E - make this an exclude rule S - include subdirectories

A sample Selection Sheet File follows: c:\projects\plans\* >this is a comment >this is another comment c:\current\all.doc s

3. Assign a name to the Selection Sheet File.

4. At the command line, enter the following:

SYPLUS "" /f

where is the Selection Sheet file you just created.

NOTE: The Procedure name must be in quotes. There is no space between the '/f' and the filename. You can use a '-' in place of the '/'.

Sytos Plus will now run your Procedure using the specified Selection Sheet file in place of the Selection Sheet in the Procedure. Note that while running the Procedure this time, the existing Selection Sheet for the Procedure is replaced with the Selection Sheet named on the command line.

E 144: "No Removable Logical Devices Supported" DESCRIPTION:

Your system is not currently configured with a Removable Logical Device. You must select another backup device.

E 145 "Multiple Devices Must be Same Capacity Media" DESCRIPTION:

Selecting multiple devices, or cascading, is allowed ONLY on media of the same type and equal capacities. Please make new selections in the drive list box.

E 146: "No Media in Logical Device" DESCRIPTION:

There is no media in the Logical Device. Insert media and run the Procedure or operation again.

E 147 "No Logical Device Selected" DESCRIPTION:

No logical device has been selected as the backup device. You must choose one or more of the available logical devices as the backup device.

E 148 "No Backup Device Files" DESCRIPTION:

There are no Backup Device files on the drive you have selected.

SUGGESTION:

Be sure the drive you selected is the one containing the Backup Device files diskette.

Be sure the drive door is closed and that the diskette is inserted properly.

E 149 "Invalid Drive Selected" DESCRIPTION:

The drive you selected is not valid.

SUGGESTION:

Be sure the drive you selected is the one you intended to select.

Be sure the drive door is closed and that the diskette is inserted properly.

E 150 "Error While Copying Backup Device Files" DESCRIPTION:

An error occurred while copying the Backup Device files from the Device Driver diskette.

SUGGESTION:

Be sure that the drive you selected is the one containing the Sytos Plus Backup Device drivers diskette.

Check that the drive door is closed and that the diskette is inserted properly.

Be sure that there is enough space for the additional drivers on the drive where Sytos Plus is installed.

E 151 "No Non-Removable Logical Device Supported" DESCRIPTION:

Your system configuration does not currently include a non-removable logical device (fixed disk). You must select the diskette drive as a backup device.

E 152 "No Non-Removable Logical Device Selected" DESCRIPTION:

No Non-Removable Logical Device has been selected as the Backup Device.

SUGGESTION:

You must choose one or more Non-Removable Logical Device(s) as the backup device.

E 153 "Invalid Space Allocation" DESCRIPTION:

The amount of space allocated is an invalid number. The amount of space allocated must satisfy both of these requirements:

1. The amount must be greater than 0 bytes.

2. The amount must be greater than the previously specified value for the configured device.

E 154 "Backup device Full" DESCRIPTION:

The backup device is full. Either create space on your device, or configure another device. To configure another device, use the "Backup Device Setup" window under "Utilities".

E 155 "Invalid Drive or Path" DESCRIPTION:

An invalid drive or pathname has been specified. Enter a valid drive or pathname.

E 156 "Unable to Access Drive" DESCRIPTION:

Sytos Plus is unable to access a logical drive.

SUGGESTION:

Make sure that you have read and write access rights to the logical drive. Make sure that the device is powered on. Also, if it is a network drive, you must be logged onto the network.

E 157 "Media Does Not Have Correct Volume" DESCRIPTION:

The media in the drive is not the same volume from which the drivers were read.

SUGGESTION:

Remove the media and reinsert the correct media, with the volume from which the drivers were read.

E 158 "Not a Valid Device Driver Diskette" DESCRIPTION:

Sytos Plus does not recognize this diskette as a valid device driver diskette.

SUGGESTION:

Remove the diskette and insert a valid Sytos Plus device driver diskette or Sytos Plus install diskette.

E 159 "Error Reading Device Driver Information File"

If the error number is -1, the device driver information file could not be opened. Check that SYFILES\INSTALL.INF exists on your driver diskette.

If the error number is -7, -11, -13, -15, or -17, there is not enough free memory on your system to process the device driver information file. To free up memory, exit Sytos Plus, remove any non-essential memory resident programs or device drivers. Reboot your system and run Sytos Plus again.

If the error number is other than above, your device driver information file is corrupted. Record the Error number and Line number displayed in the error message and call Sytron Technical Support.

E 160 "Sytos Plus Cannot Modify CONFIG.SYS"

DESCRIPTION:

Sytos Plus could not modify your CONFIG.SYS file. The file may be write protected.

The modifications needed in your CONFIG.SYS file will be written to C:\SYCONFIG.TXT.

HELP FOR WARNINGS: Sytos Plus OS/2 and DOS

W1 "Procedure Name Already Exist" DESCRIPTION:

The name you have specified for this Procedure already exists.

OPTIONS:

You may choose one of the following options.

1. To cancel this operation and then assign a different name to the Procedure, choose [Cancel] or press .

2. To overwrite the existing Procedure, choose [OK] or press .

W2 "Stop Procedure or Operation - Confirmation" DESCRIPTION:

[Stop Procedure] or  was chosen to stop this Procedure or operation.

OPTIONS:

You may choose one of the following options.

1. To resume, choose [Cancel] or press .

2. To confirm that you want to stop the Procedure or operation, choose [OK] or press .

W3 "Delete Procedure - Confirmation" DESCRIPTION:

You have chosen to delete one or more Procedures from the list of existing Procedures.

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press . The Procedure(s) will not be deleted.

2. To confirm that you want to delete the Procedure(s), choose [OK] or press .

W4 "Delete Log - Confirmation" DESCRIPTION:

You have chosen to delete one or more Logs from the Log Utility. If you delete a Log, you will no longer have a record of that Procedure's status within Sytos Plus. (It is recommended that you delete any Logs that you no longer need to conserve disk space.)

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press . The Log(s) will not be deleted.

2. To confirm that you want to delete the Log(s), choose [OK] or press .

W5 "Delete Volume - Confirmation" DESCRIPTION:

You have chosen to delete one or more Volumes from the Volume Utility. If you delete a Volume, there will no longer be a record of this Volume within Sytos Plus.

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press . The Volume(s) will not be deleted.

2. To confirm that you want to delete the Volume(s), choose [OK] or press .

If you need to access the files on this Volume at a later date (for example, to Restore or Compare the files), you will need to add it back using "Add Volume" from "Utilities: Volumes."

W6 "The current Procedure has been edited but has not been saved."

DESCRIPTION: Do you wish to SAVE the edited Procedure? Choose [Cancel] to CANCEL. Choose [YES] to CONTINUE and SAVE. Choose [NO] to CONTINUE and lose edits.

OPTIONS: You may choose one of the following options. 1. If you do not want to lose your Procedure edits, and you do not want to 	continue, choose [Cancel] or press [ESC]. 2. If you want to continue and save your Procedure edits, choose [YES] or press [F2]. The Procedure edits will be saved. 3. If you want to continue saving, choose [NO]. The Procedure will be lost.

W7 "Volume Not in Volume Utility (2)" DESCRIPTION:

Files cannot be specified using the selection windows because this Volume is not in the Volume utility.

It is recommended that all Volumes are recorded in the Volume utility in order to facilitate later selection of Backup Sets and files, and to allow "Previews" of Restore or Compare Procedures. Therefore, if you choose [Cancel] or <Esc> it is recommended that you later add this Volume by choosing "Add volume" from "Utilities: Volumes."

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press <Esc>. You may then specify files using the Selection Sheet.

2. To add the Volume to the Volume utility, choose [OK] or press <F2>. You may then select files using the file selection windows.

The above warning occurs, when you try to select files for a Compare or Restore and the Volume is not in the Volume utility.

W8 "De-select Unattended Password - Confirmation" DESCRIPTION:

A "Password" was previously specified by selecting "Unattended security" from "Utilities: Preferences." This password is assigned to all Volumes created by unattended Backup Procedures in which the "Password" Volume option has been selected. The unattended password is later required when attempting to access files from those Volumes or when appending to them in either attended or unattended mode.

If you confirm that this option be de-selected, you will not be able to access password-protected Volumes in unattended mode (for example, you will not be able to append to a password-protected Volume). Also, if this password option is de-selected, future Volumes created by unattended Procedures will not be password-protected, even if the "Password" Volume option has been selected for that Procedure.

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press <Esc>. The unattended Password option will remain selected.

2. To confirm that the unattended Password option be de-selected, choose [OK] or press <F2>.

W9 "De-select Unattended Encryption - Confirmation" DESCRIPTION:

An "Encryption key" was previously specified by selecting "Unattended security" from "Utilities: Preferences." This key is assigned to all Volumes created by unattended Backup Procedures in which the "Encryption key" Volume option has been selected. The unattended encryption key is later required when attempting to access files from those Volumes or when appending to them in either attended or unattended mode.

If you confirm that this option be de-selected, you will not be able to access encrypted Volumes in unattended mode (for example, you will not be able to append to a encrypted Volume). Also, if this encryption key option is de-selected, future Volumes created by unattended Procedures will not be encrypted, even if the "Encryption key" Volume option has been selected for that Procedure.

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press <Esc>. The unattended Encryption Key option will remain selected.

2. To confirm that the unattended Encryption Key option be de-selected, choose [OK] or press <F2>.

W10 "Filename Already Exists on Disk" DESCRIPTION:

The filename you have chosen (for example, when sending a list to a text file), already exists on your system.

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press <Esc>.

2. To overwrite the file on disk, choose [OK] or press <F2>.

W11 "Volume Not in Volume Utility (3) " DESCRIPTION:

The Volume Sytos Plus is attempting to process is not in the Volume utility.

It is recommended that all Volumes are recorded in the Volume utility in order to facilitate later selection of Backup Sets and files, and to allow "Previews" of Restore or Compare Procedures.

OPTIONS:

You may choose one of the following options.

1. To continue with the Procedure, choose [OK] or press <F2>. The Volume utility will not contain a record of this Volume and processing will be slower. It is recommended that you later add this Volume by choosing "Add Volume" from "Utilities: Volumes."

2. To stop the Procedure choose [Stop Procedure] or press <F7>. You should then use "Utilities: Volumes" and choose "Add volume" to add this Volume. Run the Procedure again.

W12 "Invalid File Header" DESCRIPTION:

Sytos Plus has attempted to identify the start of a file on the backup media and has encountered an invalid file header. This may be caused by damaged media.

OPTIONS:

You may choose one of the following options.

1. To continue with this Procedure, choose [OK] or press <F2>. Sytos Plus will continue to search the media until it finds a valid file header. However, the file(s) that it cannot read will not be processed and the Procedure will be incomplete.

2. In order to preserve the integrity of the files being processed and ensure a complete Procedure, you may want to stop the Procedure by choosing [Stop Procedure] or by pressing <F7>. Then try the following suggestion.

If the media you are using is tape, select "Retension tape" from "Utilities: Media Preparation." Or, try cleaning the tape drive heads according to the manufacturer's instructions. Then, run Sytos Plus again.

W13 "Cannot Delete Volume" DESCRIPTION:

When overwriting an existing Volume during a Backup Procedure, Sytos Plus must first delete that Volume entry from the Volume utility. This error occurred because Sytos Plus was unable to delete the Volume entry.

This may occur if one of the files Sytos Plus creates to record the Volume information has been damaged, or has inadvertently been deleted, renamed, or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the file.

OPTIONS:

You may choose one of the following options.

1. Choose [OK] or press <F2> to continue with the operation. The existing Volume will not be deleted from the Volume utility before it is overwritten on the backup media.

2. To stop the Procedure, choose [Stop Procedure] or press <F7> and then determine why the file cannot be accessed. Check to see if any files in the directory where Sytos Plus is located have been marked read- only or, in a multi-user environment, make sure you have the appropriate access rights to that directory.

If the above suggestions do not apply, you should re-install Sytos Plus.

NOTE: When reinstalling, the Sytos Plus sample Procedures will be overwritten. Therefore, if you made any modifications to these Procedures, you should save them first with new names to preserve your edits. After reinstalling, you will need to select "Utilities: Backup device setup" to reconfigure any backup devices which were previously customized for your system. You may also want to use "Utilities: Preferences" to reset your Sytos Plus working environment. All existing Logs and Volumes will be preserved.

CAUTION:

Because this error signifies that there is a problem with the Sytos Plus Volume utility files, it is suggested that you choose [Cancel]or press <Esc> and try to determine the cause of the error. This will also ensure that there will not be an entry in the Volume utility for a Volume which no longer exists because it has been overwritten.

W14 "Cannot Update Volume Information (4)" DESCRIPTION:

This error may have been caused by one of the following situations.

1. The Volume utility could not be updated because the files created to record this information may have been damaged or have inadvertently been deleted, renamed, or marked read-only. In a multi-user environment, you may not have the appropriate access rights to the file.

2. There is not enough free disk space.

3. The Volume Utility files have become damaged on your disk.

OPTIONS:

This error may be corrected in one of the following ways.

1. Check to see if any files in the directory where Sytos Plus is located have been marked read-only or, in a multi-user environment, make sure you have the appropriate access rights to that directory. You may also try to delete the Volume from the Volume utility and then add it again by selecting "Add Volume" from "Utilities: Volumes." Try again to run the Procedure or operation.

2. Delete unnecessary Volumes using "Utilities: Volumes" or exit Sytos Plus and delete any old or unnecessary files from the system. Try again to run the Procedure or operation.

3. If the above suggestions do not solve the problem and the Volume Utility files are damaged on your disk, you will need delete all files in the SYLIB subdirectory.

CAUTION: Deleting the contents of SYLIB deletes all Volumes from your Volume Utility. You will need to restore a backed-up copy of the SYLIB files and add any Volumes created after the backup using "Utilities: Volumes."

W15 "Preserve or Overwrite Access Permissions" IF DOS DESCRIPTION:

During Restore Procedures, some directories being restored from the backup media may have different trustees and access rights than the corresponding directories on the network. This may occur when the rights are changed on the network after a backup.

The first time Sytos Plus attempts to restore a file to a network drive, it displays this prompt to determine what to do in any situation where directories have different trustees and access rights on the network and on the backup media. The options are to preserve or to overwrite the network rights with those from the backup media.

OPTIONS:

You may choose one of the following options.

1. To preserve the directory trustees and access rights as they exist on the network, choose [Cancel] or press <Esc>.

2. To overwrite the directory trustees and access rights that exist on the network wit those on the backup media, choose [OK] or press <F2>.

3. To stop the Restore Procedure, choose [Stop Procedure] or press <F7>.

NOTES:

If you choose [Cancel] or <Esc>, the directory rights that exist on the network will not be overwritten when the directories are restored from the backup media. This option is useful if directory rights have changed since the backup and you need to restore the contents of the directories without losing the new trustee rights.

If you choose [OK] or <F2>, the rights recorded on the backup media will be restored to the network. This option is useful if you need to restore both the directories AND their access rights. Any trustees added to a directory after the backup operation (which therefore do not exist on the backup media) will not be overwritten when the directory information is restored to the network. If you do not want to keep the new trustees after the Restore Procedure, you should remove them using the appropriate network utility.

For example, suppose there was a directory called \ACCOUNTS which was backed up. After the Backup Procedure, the following changes were made to the trustees and rights on the network: user Carol was added, user Stephen was removed, and the rights were modified for both users David and Diane. Table 1 shows the differences between the new rights on the network and those on the media after the backup.

(Table 1.)

TRUSTEES

Rights on Backup

New Network Rights

David

R, W, M

R, W

Diane

R, W, P, M

S

Stephen

R, W

Not a Trustee

Carol

Not a Trustee

R, W, C

Table 2 shows the resulting directory trustees and rights on the network after restoring information from the backup media. Example 1 will occur if you choose to overwrite network rights, Example 2 if you choose to preserve them.

(Table 2.)

TRUSTEES

Example #1

Choose [OK] or <F2> to Overwrite Network Rights

Example #2

Choose [Cancel] or <Esc> to Preserve Network Rights

David

R, W, M

R, W

Diane

R, W, P, M

S

Stephen

R, W

Not a Trustee

Carol

R, W, C

R, W, C

In Example 1, all trustees and their corresponding rights are restored from the backup media. At this time, user Stephen is re-created on the network with the same rights that exist on the backup media. Because user Carol does not exist on the backup media, there is no information to replace her rights on the network. Therefore, her rights on the network remain unchanged after the Restore Procedure.

In Example 2, the trustee rights for \ACCOUNTS are preserved exactly as they exist on the network.

This feature offers you the flexibility of recovering the rights from only one or a few of the directories you are restoring from the backup media. To do so, follow these steps.

1. Create a Restore Procedure which will copy ONLY the directories whose rights you want to PRESERVE ON THE NETWORK. Run the Procedure and choose [Cancel] or press <Esc> to preserve the network rights when prompted.

2. Create a second Restore Procedure which will copy ONLY those directories whose rights you want to COPY FROM BACKUP MEDIA. Run the Procedure and choose [OK] or press <F2> to overwrite the network rights when prompted.

IF OS/2 DESCRIPTION:

During Restore Procedures, some directories and files on the backup media may have different access permissions than the corresponding directories and files on the server. This most often occurs when the permissions are changed on the network after the backup.

The first time Sytos Plus attempts to restore a file or directory to a network drive, it displays this prompt to determine how to restore all permissions that may be attached to files on the backup media. The options are to preserve the access permissions as they exist on the server or to overwrite them with those from the backup media.

OPTIONS:

You may choose one of the following options.

1. To preserve the access permissions as they exist on the network, choose [Cancel] or press <Esc>.

2. To overwrite the access permissions that exist on the network with those from the backup media, choose [OK] or press <F2>.

3. To stop the Restore Procedure, choose [Stop Procedure] or press <F7>.

NOTES:

If you choose [Cancel] or <Esc>, the permissions that exist on the network will not be overwritten when the files or directories are restored from the backup media. This option is useful if permissions have changed since the backup and you need to restore the contents of the files and directories without losing the new permissions.

If you choose [OK] or <F2>, the permissions recorded on the backup media will be restored to the network. This option is useful if you need to restore the files and directories AND their permissions.

See the 'Getting Started...' booklet for more information about restoring access permissions.

W16 "Owner Does Not Exist" DESCRIPTION:

When a Supervisor adds a user to the system, NetWare assigns the user an ID number. The files or directories subsequently created by users are assigned to their unique number. Each user will be assigned a different ID in other NetWare file systems.

Occasionally, files are transported to different file systems in which users may not be defined. Also, after files are backed up, their owners may be removed from the file system. If Sytos Plus encounters a file or directory whose owner no longer exists on the system it is being backed up from or restored to, Sytos Plus will prompt you for confirmation on how to proceed.

WHEN BACKING UP OR COMPARING FILES

During Backup Procedures, Sytos Plus updates each file's Last Archived Date (if the Backup set option "Mark files as backed-up" was chosen) and preserves the file's Last Accessed Date. However, if Sytos Plus determines (after backing up a file), that the file's owner no longer exists on the current system, it must first assign an owner in order to access the file information.

When this situation is encountered after backing up a file, you have the following options.

1. To preserve the owner and Last Archived Date, choose [Cancel] or press <Esc>. The Last Accessed Date will be updated.

2. To assign the current user as owner and update the Last Archived Date, choose [OK] or press <F2>. The Last Accessed Date is preserved.

3. To stop the Procedure, choose [Stop Procedure] or press <F7>.

WHEN RESTORING FILES:

If the owner no longer exists on the file system being restored to, you have the following options.

1. To preserve the owner, choose [Cancel] or press <Esc>. Last Access will be modified to reflect the date and time of the Restore.

EXCEPTION: If the file being restored does not exist on disk, it WILL be assigned the current user as owner with the corresponding access rights.

2. To assign the current user as owner with the corresponding access rights, choose [OK] or press <F2>. If necessary, each file's access rights may later be changed using the appropriate NetWare utility.

3. To stop the Procedure, choose [Stop Procedure] or press <F7>.

W17 "Wrong Sequence - Later Number" DESCRIPTION:

When processing a Volume, Sytos Plus prompted for a specific media number in order to continue, but a later media was inserted. You may choose to continue using this media or cancel and insert the correct media.

CAUTION:

During a Restore Procedure, files will be lost and others will be restored incompletely if you choose to continue out of sequence with this media. IT IS HIGHLY RECOMMENDED THAT YOU ALWAYS CONTINUE WITH THE CORRECT MEDIA IN THE SEQUENCE AND THAT YOU ONLY RESTORE FILES IF ALL OF THE REQUESTED MEDIA ARE AVAILABLE. If you later find the missing media, do not attempt to restore it by itself. Repeat the entire Restore Procedure.

Also, if you continue out of sequence when adding a Volume to the Volume utility, that Volume entry will be incomplete. Later Procedures that access information from the Volume utility (for example, Compare and Restore) will be affected.

SUGGESTION:

You have the following options.

1. To cancel, choose [Cancel] or press <Esc>. You will be prompted again to insert the correct media or you may stop the Procedure.

2. If the correct media has been damaged or lost, you may continue, OUT OF SEQUENCE, with this media by choosing [OK] or by pressing <F2>.

W18 "Information on Media (3)" DESCRIPTION:

Sytos Plus requested media in order to continue with the backup. The media that was inserted into the backup device already contains files. However, Sytos Plus is unable to identify the contents of the media.

OPTIONS:

You may choose one of the following options.

1. ::dd.If you do not want to overwrite the files, choose [Cancel] or press <Esc>. You will be prompted to insert different media or you may stop the Procedure.

You can later select "Utilities: Backup device setup" to change the currently selected format for the backup device. Then select "Identify" from "Utilities: Volumes" to attempt to determine what is contained on the backup media before using it again.

If you cannot identify the contents using a different format, you may not want to use this media unless you are certain that it does not contain important information from another system.

2. To continue with the Procedure and overwrite the files on the media, choose [OK] or press <F2>. ALL FILES WILL BE LOST. If in the future, you want to perform automatic overwrites and not be prompted, you can change the prompt settings in Utilities: Preferences.

W19 "Sytos Plus Files Exist on the Media" DESCRIPTION:

Sytos Plus requested media in order to continue with the backup. However, the media inserted into the backup device contains files that belong to a different Sytos Plus Volume. You may continue with this media or cancel the Procedure and insert different media.

If you decide to overwrite this media, be sure that you no longer need the files from that Volume because all of the files will be overwritten and that Volume entry will be deleted from the Volume utility.

OPTIONS:

You may choose one of the following options.

1. If you do not want to overwrite the files, choose [Cancel] or press <Esc>. You will be prompted again to insert the next media or you may stop the Procedure.

2. To continue with the Procedure and overwrite the Volume in the backup device, choose [OK] or press <F2>.


 * W20 "[OK] to overwrite existing file; [Cancel] to skip

DESCRIPTION:

Sytos Plus has attempted to restore a file which already exists on the system. You may choose whether you want to overwrite the file, skip that file and continue with the Restore Procedure, or stop the Procedure.

OPTIONS:

You may choose one of the following options.

1. To skip this file, choose [Cancel] or press <Esc>. The file on your system will not be replaced by this file from the backup media. The Procedure will continue.

IF YOU ARE NOT SURE if this file should be overwritten, it is safer to choose [Cancel] or press <Esc> to skip the file. Note the name if you want to restore it later. The Procedure will continue, processing the remainder of your selected files.

2. To overwrite the file on your system with the one from your backup media, choose [OK] or press <F2>.

3. To stop the Procedure, choose [Stop Procedure] or press <F7>.

TIP:

If you want to restore files but do not want to overwrite existing files which have the same names, you can modify your Restore Procedures to make use of the Sytos Plus "Redirect files" option. By turning on "Redirect files" and setting up a Redirection Sheet, you can specify new pathnames for any files that exist both on the backup media and on your system. You can restore the files to new locations and then compare the contents of the duplicate files to determine which of the two files you would like to keep.

IF OS/2 CAUTION:

If you are copying files between HPFS and FAT file systems, this prompt will be displayed before filename conversions are done.

DESCRIPTION:
 * W21 "Cannot Switch to Next Backup Device"

On a system where "Multiple devices" (cascading drives) are configured in "Utilities: Backup device setup," one of the selected backup devices cannot be accessed. This error may occur if the backup device is not set up correctly or has malfunctioned.

OPTIONS:

You may choose one of the following options.

1. To continue, choose [OK] or press <F2>. Sytos Plus will skip this backup device and continue with the next configured device.

2. To stop the Procedure, choose [Stop Procedure] or press <F7>.

- Because this error signifies that there is a problem with one of the configured backup devices, it is suggested that you choose [Stop Procedure] or press <F7> and then try to determine the cause of the error.

- Make sure all of the devices configured as "Multiple devices" are physically present, attached properly to the system, configured correctly, and are powered on.

- To check the backup device configuration, choose "Utilities: Backup device setup." The settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") should match exactly the settings used when the backup device was installed. NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results. See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

- Run Sytos Plus again. If these suggestions did not eliminate the error, refer to your backup device reference manuals for troubleshooting information.

DESCRIPTION:
 * W22 "Cannot Restore File"

During this Restore Procedure, Sytos Plus cannot copy the specified file because the area of the disk being restored to is damaged, or the disk is full. This file has not been restored completely.

OPTIONS:

If you can determine that this error occurred because the disk is full, you should choose <F7> or [Stop Procedure]. You may then try to restore the file(s) to another disk using the "Redirect files" option or delete files that you no longer use from the disk and run the Procedure again.

If the disk is not full, you may choose one of the following options.

1. To continue with the Restore Procedure, choose [OK] or press <F2>. Sytos Plus will skip over the damaged section on disk but will restore the remainder of the file on the next available location on disk. This file will be recorded as a "Damaged file" in the Status window.

2. To stop the Procedure, choose [Stop Procedure] or press <F7>.

RECOMMENDED:

The recommended option is to cancel the Restore Procedure. Because this error may signify a problem with the fixed disk, you should use your operating system utilities to check for damage on the disk and repair it as necessary. Run the Restore Procedure again.

DESCRIPTION:
 * W23 "Cannot Read QFA Directory"

During Backup or Move Procedures which have QFA (Quick File Access) chosen as a Volume option, Sytos Plus records general information about each backed-up file's location on the media. This information is stored in a special "QFA directory" on the media. Sytos Plus refers to the QFA directory to quickly locate files during Restore or Compare Procedures.

This error may occur if the media is damaged, thereby preventing Sytos Plus from reading the QFA directory, or if the backup device is not set up correctly or has malfunctioned.

Because this media is probably damaged, it is recommended that you do not use it again. It is suggested that you discard it after retrieving any important information that it contains.

SUGGESTION:

You may choose one of the following options.

1. To continue with the Procedure, choose [OK] or press <F2>. This Volume will be processed sequentially.

NOTE: No files will be lost if you choose to continue without QFA. The only effect of continuing the Procedure without referring to the QFA directory is that it may take slightly longer to complete the Procedure.

2. To stop the Procedure, choose [Stop Procedure] or press <F7>. Because this error may signify a problem with the media or the backup device, you should try to determine the cause of the error and then correct it. Try the following suggestions.

- For tape systems, you should choose "Retension tape" from "Utilities: Media preparation" or include it as part of this Procedure. You may also try cleaning the tape drive heads according to the manufacturer's instructions. Run the Procedure again.

- If the first suggestion does not eliminate the error, there may be a problem with the backup device. Check the cable and power connections to the backup device and make sure the hardware settings are correct. Choose "Utilities: Backup device setup" and make sure the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when it was installed.

NOTE: Please be certain to set the "DMA Channel," "Interrupt," and "Address" settings according to the backup device installation instructions. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

See "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

- Run Sytos Plus again. If you were unable to correct the problem, refer to your backup device reference manuals for troubleshooting information.

NOTE:

It is possible to Compare or Restore files on the media which contains the damaged QFA directory. (Note that the directory will not be used, resulting in slower operation.)

DESCRIPTION:
 * W26 "Cannot Read Source File"

During this Procedure, Sytos Plus encountered a problem while reading a specified source file. This file may exist in a damaged state on the disk and will be recorded in the Procedure Status window as a "Damaged file."

OPTIONS:

You may choose one of the following options.

1. To continue with the Procedure, choose [OK] or press <F2>.

2. To stop the Procedure, choose [Stop Procedure] or press <F7>.

NOTE:

Because this error may signify a problem with the fixed disk, you should use your operating system utilities to check for damage on the disk and repair it as necessary.

DESCRIPTION:
 * W27 "Sytos Plus Has Read a Damaged File"

Sytos Plus has just compared or restored a file which was damaged on disk before it was backed up. It was therefore recorded as a "Damaged file" during the Backup Procedure. This file was included in the files selected to be compared or restored for this Procedure.

It is suggested that you make a note of any files that are recorded as "Damaged files" during Backup Procedures and exclude them during Restore Procedures.

OPTIONS: You have the following options.

1. Choose [OK] or press <F2> to continue with the Procedure.

2. Choose [Stop Procedure] or press <F7> to stop the Procedure. Note: the damaged file has already been restored to the fixed disk.

DESCRIPTION:
 * W28 "Delete Backup Device - Confirmation"

You have chosen to delete a backup device from the list of existing devices.

OPTIONS: You may choose one of the following options.

1. To cancel, choose [Cancel] or press <Esc>. The backup device will not be deleted.

2. To confirm that you want to delete the backup device, choose [OK] or press <F2>.

DESCRIPTION:
 * W29 "Printer Out of Paper or Not Connected"

The printer to which you are sending a Log or other information is out of paper or is not connected properly to your system.

OPTIONS:

You may choose one of the following options.

1. To cancel the print operation, choose [Cancel] or press <Esc>.

If you are running a Procedure, it will continue, but the Log cannot be sent to the printer. Therefore, you will not have a record of the Procedure from this point on. If you were sending any other information to the printer, that operation will be canceled.

2. Correct the problem and then choose [OK] or press <F2> to continue. The Procedure or operation will continue and the Log or other information will be sent to the printer.

DESCRIPTION:
 * W30 "Printer Is Not On Or Is Not 'On-Line'"

The printer to which you are sending a Log or other information is not turned on or is not 'on-line'.

OPTIONS:

You may choose one of the following options.

1. To cancel the print operation, choose [Cancel] or press <Esc>.

If you are running a Procedure, it will continue, but the Log cannot be sent to the printer. Therefore, you will not have a record of the Procedure from this point on. If you were sending any other information to the printer, that operation will be canceled.

2. Correct the problem and then choose [OK] or press <F2> to continue. The Procedure or operation will continue and the Log or other information will be sent to the printer.

DESCRIPTION:
 * W31 "Printer Is Being Used"

The printer to which you are sending a Log or other information is currently in-use.

OPTIONS:

You may choose one of the following options.

1. To cancel the print operation, choose [Cancel] or press <Esc>.

If you are running a Procedure, it will continue, but the Log cannot be sent to the printer. Therefore, you will not have a record of the Procedure from this point on. If you were sending any other information to the printer, that operation will be canceled.

2. Wait until the printer is no longer busy and then choose [OK] or press <F2>. The Procedure or operation will continue and the Log or other information will be sent to the printer.

DESCRIPTION: The device driver for your backup device may not be loaded, the configuration settings just specified for the backup device do not match the actual device settings, or the backup device is not set up correctly.
 * W32 "Device Settings Do Not Match"

CAUTION: Some device drivers require a DEVICE= line in your CONFIG.SYS file. In such cases, make sure that the correct DEVICE= line for the device driver is in CONFIG.SYS. If you added the driver using "Utilities:Backup device setup", shut down your system and reboot so that the device driver can load. If the device driver is loaded and you are still experiencing the problem, check the following:

For tape systems, you should always be sure that the settings for the backup device (for example, "DMA Channel," "Interrupt," and "Address") match exactly the settings used when the device was installed and that they are set according to the backup device installation instructions. Check "Utilities: Backup device setup" to check these settings. If they are incorrect or are used by other devices installed in your system, running Sytos Plus could produce unpredictable results.

If a diskette drive is selected as the backup device, check "Utilities: Backup device setup" to be sure that the correct drive has been chosen(if more than one is available on your system) and to make sure that the density setting is correct.

For further information, refer to "Appendix A: Hardware Configurations" of the Sytos Plus "Getting Started..." booklet. It provides examples of configurations which may be unavailable because they are being used by other devices already installed in your system. This information can be used as a guideline when configuring your backup device.

It is recommended that you choose [Cancel] or press <Esc> and specify the correct settings. [OK] or <F2> should only be used if you plan to modify the actual device settings or install the backup device after exiting Sytos Plus.

OPTIONS:

Make sure that the backup device specified for this Procedure is present on the system and that the cables are connected and the device is powered on. You may choose one of the following options.

1. To cancel, choose [Cancel] or press <Esc>. You may then enter different specifications.

2. To continue, choose [OK] or press <F2>. The settings that you have specified will be saved.

DESCRIPTION:
 * W33 "Device and/or Media Does Not Support SY-TOS QFA"

The SY-TOS format does not support QFA using this type of media in this particular backup device. It is recommended that you use the Sytos Plus format to take advantage of all of the Sytos Plus features and options.

OPTIONS:

You may choose one of the following options.

1. Choose [OK] or press <F2> to continue the Procedure without QFA.

2. Choose [Stop Procedure] or press <F7> to stop this Procedure. Then select the Sytos Plus format from "Utilities: Backup Device setup" and run this Procedure again.

TECH SUPPORT: if someone does this, they won't be able to get the info back using SY-TOS because no SY-TOS product will be able to understand the tape (block size and the ECC are formats that SY-TOS QFA doesn't understand). Therefore, there's no reason to try to write in SY-TOS format.

DESCRIPTION:
 * W34 "Media Is Not Formatted"

The media in the backup device has not been formatted. This type of media must be formatted before it can be used with Sytos Plus.

SUGGESTION:

1. To format the media and continue with the Procedure, choose [OK] or press <F2>.

2. To cancel the Procedure, choose [Stop Procedure] or press <F7>.

DESCRIPTION: Sytos Plus supports the High Performance File System (HPFS) as well as the traditional File Allocation Table (FAT) file system used in DOS. When you restore files from a HPFS system to FAT system, the HPFS long filenames are converted to eight-character names (sometimes with a three- character extension) to conform to the FAT system's requirements.
 * W36 "Filename/Directory Name Conflict"

A filename conflict can occur if the shortened version of the filename already exists in the directory where you want to restore this file. This can happen, for example, if another HPFS file was restored with the same shortened name or if a FAT file in this directory has the same name.

SUGGESTION:

You may choose one of the following:

1. If you need to restore this file now, you can give it a different FAT filename. You may type a unique name of up to eight characters, with a three- character extension.

Then choose [OK] to restore this file with its new name and continue with the Procedure.

2. You may skip this file by choosing [Cancel]. The file will not be restored, but the Procedure will continue.

3. You may stop the Procedure by choosing [Stop Procedure].

DESCRIPTION:
 * W37 "Pathname Exceeds OS/2 Limits"

Sytos Plus has encountered a pathname that is longer than the 260 characters allowed by OS/2 and cannot process this file or directory. This is probably caused by selecting a UNC (Universal Naming Convention) for the Procedure.

SUGGESTION:

You may choose one of the following:

1. You may skip this file or directory by choosing [OK] or by pressing <F2>.

2. To process this file or directory, first choose [Stop Procedure] or press <F7>. Then edit the Procedure to select this file or directory from the file selection windows by choosing the appropriate USE rather than the UNC. Run Sytos Plus again.

If a USE doesn't exist for this file or directory, exit Sytos Plus. Create a USE that references the UNC you want to backup. In Sytos Plus, edit the Procedure and select this file or directory from the file selection windows by choosing the newly-created USE rather than the UNC. Edit the Selection Sheet to remove the entry that references this UNC if one exists. Run the Procedure again.

DESCRIPTION:
 * W38 "Close Sytos Plus - Confirmation"

You have chosen to close Sytos Plus.

OPTIONS:

You may choose one of the following options.

1. To allow Sytos Plus to continue running, choose [Cancel] or press <Esc>.

2. To confirm that you want to close Sytos Plus, choose [OK] or press <F2>.

DESCRIPTION:
 * W39 "Close Sytos Plus in Progress - Confirmation"

You have chosen to close Sytos Plus while an operation is still in progress. If you close Sytos Plus, this operation will be incomplete or you may lose data.

It is NOT recommended that you close Sytos Plus when a Procedure or operation is in progress. If you want to stop the operation, choose [Stop] or press <F7> from within Sytos Plus.

OPTIONS:

You may choose one of the following options.

1. To cancel, choose [Cancel] or press <Esc>. The Sytos Plus operation will continue uninterrupted.

2. To confirm that you want to close Sytos Plus, choose [OK] or press <F2>.

DESCRIPTION:
 * W 40 "Delete Logical Device: Confirmation"

You have chosen to delete the selected Drive from the Logical Device configuration.

You may choose one of the following options:

1. To cancel the deletion, choose [Cancel].

2. To confirm that you want to delete the drive, choose [OK].

DESCRIPTION:
 * W41 "Overwrite Backup Files: Confirmation"

The directory you selected already has Sytos Plus backup files, which will be overwritten if you continue.

SUGGESTION:

If you do not want to overwrite the existing files, select a different directory, using the following steps:

1. Choose [Cancel] to cancel the current selection and return to the "Edit for Selected Drive" window.

2. Edit the directory field by entering a new pathname, or by selecting [Directory], and selecting a pathname from the Directory Tree window.

W42 "The new procedure has not been saved." DESCRIPTION: Do you wish to SAVE the new Procedure? Choose [Cancel] to CANCEL. Choose [YES] to CONTINUE and SAVE. Choose [NO] to CONTINUE and lose edits.

OPTIONS: You may choose one of the following options. 1. If you do not want to lose your Procedure edits, and you do not want to 	continue, choose [Cancel] or press [ESC]. 2. If you want to continue and save your Procedure edits, choose [YES] or press [F2]. The Procedure edits will be saved. 3. If you want to continue saving, choose [NO]. The Procedure will be lost. W43 "CONFIG.BAK Could Not Be Created" DESCRIPTION:

Sytos Plus cannot create the CONFIG.BAK file.

There may not be enough disk space, or there may be a directory with that name.

OPTIONS: You may choose one of the following options.

1. You may choose to modify your existing CONFIG.SYS file. To continue, choose [OK] or press <F2>.

2. If you choose not to modify CONFIG.SYS, you must add the information yourself, later. The information will be placed in C:\SYCONFIG.TXT.

DESCRIPTION:
 * W44 "No drivers selected"

You have not selected any device drivers for Sytos Plus to install.

OPTIONS: You may choose one of the following options.

1. You may choose to return to the "Select Backup Device Drivers" window and select a device driver. To continue, choose [OK] or press <F2>.

2. If you choose not to select a device driver, choose [CANCEL] or press <ESCAPE>.