OS2CE101 - OS/2 2.x Technical Support Topics

OS/2 2.x Technical Support Topics - Course OS2CE101

Installation, configuration, crash recovery, EA management

Objective
To improve OS/2 onsite support of OS/2 2.0 installations. Support procedures will be documented and explained

Intended Audience

 * IBM OSS, CE, and other Customer support personnel
 * Onsite support personnel
 * Programmers who will interface with OS/2 customers

Prerequisites

 * Have installed OS/2 2.0
 * Have used OS/2 2.0 (especially Workplace Shell)
 * Prior install/user experience with DOS and Windows
 * Hardware installation experience a plus

Course length: 5 days

Outline
OS/2 Product Description, Packaging Support personnel org chart Other support mechanisms: BBS, CServe, hotline HW configuration caveats Microchannel, PS/2 PS/1, Valuepoint OEM Disk partition management Options: Boot Manager, Dual Boot, other Support of other operating systems Formatting issues OS/2 Installation Selective install Device install Anticpated support issues Boot Sequence Process - from POST to Workplace shell (WPS) Config.sys load order STARTUP.CMD, AUTOEXEC.BAT Device configuration Device driver types: BASDEV, DEVICE Peripherals Disks - Bernoulli boxes, CD-ROM, tape, Floptical Communications - Modems, Faxes IO connections - SCSI, proprietary OS/2 configurations/setups DOS sessions settings WIN-OS/2 System Files OS2.INI, OS2SYS.INI Other system files Identifying revision level Extended Attributes EA_DATA.SF file structure EA contents, functions EAUTIL usage Anticipated support functions Crash Recovery Kernel trashed/missing EA trashed/missing Desktop icons disappear Config.sys deletion Shell statement missing - config.sys DOS Session not available error msg Boot manager partition written over Missing DLLs list of critical DLLs Third party recovery tools Crash recovery techniques Third party OS/2 utilities Disk Maintenance - files and disk optimization System analysis System performance enhancement Program anomalities OS/2 base OS  Workplace shell (WPS) Win-OS/2 DOS apps Windows apps Networking environments Optional: REXX: Command, functions