IBM PSP Developer Support News - 1993 - Issue 5

IBM Personal Software Products

Developer Support News

Issue 5 - 16 August 1993

Contents

 * New 800 Phone Number for Developer Support Marketing Center
 * Advertise in Next PSP Application Directory!
 * ISVs: Exhibit Your OS/2 Software Products at CAMP!
 * IBM Developer Assistance Program Focus on International
 * PC DOS 6.1 Softcopy Manuals on Diskette
 * S3 Video Driver Announced for OS/2 2.1
 * Developer's Toolkit for OS/2 2.x in C Set ++
 * DB2 Technical Conference, 26 September - 1 October, Anaheim, California
 * European Technical Forums in September and October
 * PSP Technical Interchange -- Second Person Half Price!
 * First OS/2 Device Driver Conference Generates Commitment to OS/2
 * LAN NetView for Software Developers Workshop
 * OS/2 Application Developer Series
 * Distribution of David Barnes' OS/2 2.1 Demo Videotape Begins
 * Second Edition of IBM PC Power Tools Direct Catalog
 * Latest Information About OS/2 2.1 Books
 * Additional Worldwide IBM Developer Support Contacts
 * 800 Phone Numbers
 * Trademarks, Registered Trademarks, Service Marks

CDN = Canadian GMT = Greenwich Mean Time GST = Goods and Services Tax (in Canada) USD = United States Dollars SD = Singapore Dollars
 * Abbreviations

New 800 Phone Number for PSP Developer Support Marketing Center
The IBM PSP Developer Support Marketing Center in Austin TX now has an 800 number: 1-800-285-2936 in the USA and Canada, available during normal business hours, Central time (GMT-6). Messages can be left after business hours. From elsewhere, call 1-407-982-6408, menu option 3.

Advertise in Next PSP Application Directory!
Miller Freeman, Inc., publisher of OS/2 Developer magazine, has been selected by IBM to publish the next edition of the IBM Personal Software Products application directory. The OS/2 and LAN Server Application Directory provides comprehensive worldwide listings of commercially available OS/2 Version 2-exploitive applications and Ready! for LAN Server applications certified as of 31 August 1993. To be available in December 1993, the book will cost 9.95 USD, and will be distributed through newsstands, bookstores, IBM and Miller Freeman sales forces, and targeted trade shows. Advertising rates and specifications are available from Miller Freeman, 1-415-905-2392.

ISVs: Exhibit Your OS/2 Software Products at CAMP!
Attention Independent Software Vendors! CAMP Conferences' 16th Corporate Computer Professional Exposition, Thursday 9 September in Rosemont IL (outside Chicago), is the ideal venue for exhibiting your OS/2 software products. Now in its tenth consecutive year, CAMP carefully screens attendees and invites only qualified volume buyers -- management and staff of IS networking, information center, and application development departments. In a single day, you'll reach the largest corporate computer buyers in the U.S. Midwest. CAMP takes pains to ensure that the content of your message is more important than the size of your display. Every table-top exhibit is the same size. CAMP's unique concept of a screened, focused audience, together with its low-cost, level-playing-field format, ensures that all ISVs have the maximum opportunity to market their OS/2 products. Space in the OS/2 pavilion at CAMP is limited, and enrollment ends soon. If you are interested in exhibiting your OS/2 products, contact Frank Antalek, IBM Boca Raton, Florida, no later than Friday 20 August. Frank can be reached at 1-407-443-8291, fax 1-407-443-3241, or via Internet: fantalek@vnet.ibm.com.

IBM Developer Assistance Program Focus on International
Did you know that, by the year 2000, 90 percent of U.S. companies will be either international or facing international competition? Trade barriers are coming down, and our world is truly becoming a global marketplace. The IBM Developer Assistance Program wants to help you become successful not only in the U.S. market, but also worldwide!

If you currently market your product in the United States and want to expand into other countries, you have the potential to greatly increase your opportunity. If your product is appropriate for other countries, and you are ready to grow your business, it may be time to develop an international business plan. Here are some things to consider.


 * Where is Your Market?

Early in the product planning process, you will decide where your products will be developed, sold, and used. Some products are bound by country laws or culture, and are not applicable worldwide. Accounting applications, for example, must be written to reflect accounting practices for the country in which they will be used.

Where is the best opportunity for your product? Consider that the OS/2 opportunity is almost equal between the United States and EMEA (Europe, Middle East, and Africa), followed by Canada, Asia/Pacific, and Latin America. And the North American Free Trade Agreement (NAFTA) will expand opportunity in Canada and Mexico for U.S. goods and services.


 * What Product Changes are Required?

If your product will be sold and/or used in another country, it must be localized for the target audience. Simply stated, references and terms must make sense to the end user. It may also need to be enabled for translation (OS/2 provides several APIs that make this easier) and then translated.

Translation is more important for some countries and market segments than others. For example, it is more important for end-user products to be translated than it is for development tools. Although many end users in non-English-speaking countries understand English, their productivity may be degraded when using non-native-language products. And in some countries, legislation requires that products be available in native language.

Although compliance to standards such as ISO 9000 and 9241 is not currently required to market in Europe, these standards are becoming more pervasive, and compliance may make your product more marketable.

ISO 9241, Ergonomic Requirements for Office Work with Visual Display Terminals, is a 17-part standard, with ten parts that address software. Of the 17 parts, only three are internationally approved. We expect that all 17 parts will be approved by the end of 1996. IBM will be announcing classes on ISO 9241 in the near future.


 * Who Will Manufacture, Sell, and Support Your Product?

More decisions ... Should you manufacture locally and export to another country? Or should you find a local manufacturer? How do you find a distributor, and what is the most effective way to promote the product? Who are your competitors in the target market? Can you support the product from a central location, or should you arrange for the first levels of support to be done locally? What impact do time zones have on support? Can you take calls in other languages? What about pricing and fluctuations in the exchange rate? What about tax laws? Do you need an office in another country? Do you need an export license? How do you provide education?

Don't panic yet -- help is available! Following are only a few of the many companies and organizations that can help you get started, including several IBM groups that provide services to you. Watch for more information from us about international support -- our list is growing daily!

IBM does not warrant, either expressly or implied, the quality or success of services not provided by IBM. All transactions are between you and the supplier.


 * Marketing and Business Information

Intellectual Transfer Consultants Ltd.

ITCL provides the management information you need to help you make the decisions and plans that are best for your company to start up, expand, or consolidate international operations. Specializing in the European marketplace, ITCL provides demographic and orientation studies, market opportunity and penetration studies, and assistance in establishing subsidiary business operations and business partners. Contact: E. H. (Ted) Barrett, Director ITCL The Cornerhouse, Amery Street Alton, Hampshire GU3 4IHN United Kingdom Tel: +44 420 544 245 Fax: +44 420 89388

U.S. Department of Commerce

Commerce services give U.S. exporters a leading edge in world markets. The U.S. Department of Commerce has international trade programs, including:
 * International Market Research - comprehensive, in-depth research performed on location in overseas markets. Reports cover market size and outlook, market characteristics, and competitive and end-user analysis for selected industry sub-sectors in a particular country.
 * Agent/Distributor Service - customized overseas search for qualified agents, distributors, and representatives for U.S. firms.
 * Gold Key Service - offered by Foreign Commercial Service units in 47 countries, combines orientation briefings, market research, introductions to potential partners, interpreter service for meetings, and assistance in developing a sound market strategy and effective follow-up.

Contact your nearest U.S. Department of Commerce district office. These services are available to U.S. companies only.


 * Translation, Manufacturing, and Distribution

Berlitz Translation Services Localization of your products is a key to success internationally, and Berlitz Translation Services, a specialist in software localization, is ready to help you. Berlitz offers a full range of language services, and will tailor a solution to meet your unique needs. Berlitz operates 30 Translation Centers in 18 countries, and their in-country translation teams ensure that your localized products correctly reflect the terminology used in your industry and by your end users. Berlitz also offers desktop publishing, graphics, audio-visual, and manufacturing capabilities.

In the USA, call 1-800-628-4808; in Canada, call 1-800-387-5500. Elsewhere, call your local Berlitz office.

Software and Information Services

IBM Software and Information Services provides a modular concept of integrated yet individual software services for your products in Europe, the Middle East, Africa, and Latin America. They can manufacture your product, take orders in seven languages, and distribute the product directly to your customer! This full-service concept includes product preparation and localization, order management, manufacturing and assembly, distribution, invoicing, and upgrade and corrective service.

Software and Information Services IBM Software Manufacturing Company Sortemosevej 21, DK-3450 Alleroed Denmark Tel: +45 45 93 45 45, extension 5401 Fax: +45 48 14 02 69

Asia/Pacific IBM Developer Assistance Centre

The Developer Assistance Program headquartered in Sydney, Australia, offers fulfillment services for select OS/2-based applications and publications. This group sells direct to customers in Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Hong Kong, Taiwan, Korea, Philippines, and China. Let them evaluate your product and discuss a possible distribution arrangement.

Rohaini Cain Developer Relations IBM Developer Assistance Program P O Box 400 Pennant Hills NSW 2120 Australia Tel: +61 2 354 7684 Fax: +61 2 354 7766

OS/2 Solution Centre

The OS/2 Solution Centre has been set up by the International OS/2 User Group to provide a central source of supply in Europe for OS/2 products and services. The Solution Centre offers presale support, technical support, information, and training services in addition to fulfillment of select OS/2-based products. Contact them to discuss distribution of your product in Europe.

OS/2 Solution Centre Barton House Barton Lane Circencester Gloucestershire GL7 2EE United Kingdom Tel: +44 285 641175 Fax: +44 285 640181


 * Advertising

OS/2 Applications Direct

With this booklet, IBM brings you the ideal opportunity to advertise your OS/2 applications and services direct to your target audience. The European edition of the OS/2 Solutions Pak, "Direct to You!", is included with OS/2 2.x sold in Europe, the Middle East, and Africa, and is distributed by IBM at customer events and exhibitions. Over 250,000 copies of each edition are produced.

IBM E/ME/A Developer Assistance Program IBM PSP Europe Mountbatten House Basing View Basingstoke, Hampshire RG21 1EJ United Kingdom Fax: +44 256 336778

DAP++

Selling to the Pacific Rim? Advertise in the DAP++, a new quarterly magazine published by the IBM Developer Assistance Program in Australia. Circulation is already over 10,000, and growing daily, throughout Australia, New Zealand, ASEAN, Japan, Hong Kong, Korea, and the Pacific Islands.

Mike Voris Developer Relations IBM Developer Assistance Program P O Box 400 Pennant Hills NSW 2120 Australia Tel: +61 2 354 7684 Fax: +61 2 354 7766

USA Export Computer Directory

Want to take advantage of the fast-growing Latin America market, but don't know how to begin? U.S. companies can advertise in the USA Export Computer Directory, which is distributed at no charge to over 26,000 dealers and importers of industry-related products in 18 countries in Latin America, and to U.S. commercial offices, service posts, and L.A. American Chamber of Commerce offices. Call for a media kit and a sample catalog.

USA Export Publications, Inc. P O Box 161137 Miami FL 33116-1137 Tel: 1-305-255-2005 Fax: 1-305-256-9525

PC DOS 6.1 Softcopy Manuals on Diskette
The PC DOS 6.1 manuals in softcopy form on diskette will be available in late August 1993 through the Integrated Systems Solutions Corp. The softcopy manuals are displayable using SoftCopy NAVIGATOR (an ISSC Solution). The PC DOS 6.1 library consists of the following softcopy manuals: o PC DOS 6.1 User's Guide o PC DOS 6.1 Command Reference o PC DOS 6.1 Keyboard & Code Pages o PC DOS 6.1 Installation Guide o DOS 5.02 Technical Reference The PC DOS 6.1 library also includes SoftCopy NAVIGATOR, the display solution mentioned above. In 4Q93, a BookManager version of the PC DOS 6.1 softcopy manuals will also be available through ISSC. It includes only the book and bookshelf files, and it assumes you already have the BookManager program installed on your workstation. Other softcopy libraries are available now:
 * Oxford English Reference Library - (BookManager - CD-ROM)
 * The New Bible Library (SoftCopy NAVIGATOR - CD-ROM)
 * Bible Reference Library -- (SoftCopy NAVIGATOR - CD-ROM)


 * SoftCopy NAVIGATOR

SoftCopy NAVIGATOR is a proprietary search and retrieval system designed by Integrated Systems Solutions Corp. (a wholly owned subsidiary of IBM) to simulate a library study environment. SoftCopy NAVIGATOR integrates the search, listing, screening, and retrieval functions, and can perform these functions across an entire library. While conventional search and retrieval systems limit these processes to only one book at a time, the program's windowing capability allows users to view a combination of references from many sources. SoftCopy NAVIGATOR allows users to perform single or multiple word searches and exact phrase searches. The user can search the entire library at once, or confine the search to sub-libraries and individual works. Using multiple windows, the user may simultaneously view references and apply search criteria to other sub-libraries or books, along with the following functions: SoftCopy NAVIGATOR is packaged with its own softcopy User's Guide for easy reference.
 * Bookmarks - Users can mark their place within a specific library with an electronic bookmark
 * Highlighting - Users may electronically highlight specific passages
 * Notes - Users may type personal notes and combine with cut-and-paste words, phrases, or chapters from the library, then print or move the text into the user's favorite PC word processor.


 * To Order

To order any of the softcopy libraries listed above, call the ISSC Warehouse at 1-800-472-4772 in the USA, or 1-502-863-5971 from elsewhere.

S3 Video Driver Announced for OS/2 2.1
S3 video device driver support is now available for OS/2 2.1! OS/2 users now have access to even better graphics, faster video, and higher resolution in a proven and reliable operating environment.

"The S3 video driver is designed to provide OS/2 users with seamless support for accelerated video graphics and advanced color resolution," says Wally Casey, director of marketing for PSP. "The new driver ensures compatibility with the S3 technology shipping in today's newer PCs."

The OS/2 2.1 S3 video driver supports the following resolutions and colors: 640 x 480 x 256 colors 800 x 600 x 256 colors 1024 x 768 x 256 colors 1280 x 1024 x 256 colors PC manufacturers, such as the IBM PC Company and Dell Computer Corporation, will begin shipping the OS/2 2.1 S3 driver with their systems. The S3 driver has also been tested on and is compatible with many industry leading S3 adapter cards.

The S3 driver is available from multiple electronic download services, including Internet and CompuServe, or can be ordered on diskette for 15 USD (cost + shipping and handling) by calling 1-800-3IBM-OS2 (1-800-342-6672) within the USA, or 1-800-465-1234 within Canada. It is located on software.watson.ibm.com on the Internet, and in OS2SUPPORT, Library 17, IBM files on CompuServe. The file name is S3-256.DSK.


 * 15 Questions and Answers About the S3 Driver

1. Does the S3 driver exploit the accelerated functions of the S3 Corporation's chipsets?


 * This display driver takes advantage of the hardware acceleration capabilities of S3 Corporation's 86C801/86C805 and 86C928 chip sets. It conforms to the OS/2 32-bit flat memory model and is designed to function as a 32-bit Presentation Manager (PM) display driver under the OS/2 32-bit graphics engine subsystem.

2. Which resolutions are supported?


 * The S3 display driver supports the following resolutions/colors and OS/2 full-screen columns/rows:

640 x 480 x 256 colors 800 x 600 x 256 colors 1024 x 768 x 256 colors 1280 x 1024 x 256 colors (minimum of 2MB video memory required) OS/2 full screen 132,25 OS/2 full screen 132,43

3. What other features does it support?


 * OS/2 PM Palette Manager
 * Software Motion Video
 * Static mode change.

4. When will it be available?


 * It became available August 9, 1993, via electronic download. It will be available on diskette via the 1-800-3IBM-OS2 (1-800-342-6672) number approximately two weeks later. (Within Canada, call 1-800-465-1234).
 * PC manufacturers, such as the IBM PC Company and Dell Computer Corporation, will begin shipping the OS/2 2.1 S3 driver with their systems. In addition, IBM will add this S3 driver to shrink-wrapped packages of OS/2 2.1.

5. Where will it be available?
 * The driver is available via multiple electronic download services, including CompuServe and Internet, or can be ordered on diskette for 15 USD (cost + shipping and handling) by calling 1-800-3IBM-OS2 (1-800-342-6672) within the USA or 1-800-465-1234 within Canada. It is located in software.watson.ibm.com on the Internet, and in OS2SUPPORT, Library 17, IBM files. The file name is S3-256.DSK.

6. Does IBM fully support this driver?


 * Yes. It is covered by the same support plan as the OS/2 2.1 product.

7. The 256-color driver is now available. Does IBM intend to enhance the driver to include additional colors, i.e., 65K and 16M (true color)?


 * It is IBM's intent to enhance the current driver to support additional colors. Beta-level code will continue to be made available electronically as additional function is added.

8. Did IBM develop this driver?


 * Personal Systems Programming views our customer requirements for OS/2 drivers supporting the leading video chip sets as a top priority. We invested in developing this driver to satisfy these requirements.

9. This driver is compatible with which versions of OS/2?


 * This driver is compatible with OS/2 2.1, and it is covered by the terms and conditions of the the Program License Agreement for the OS/2 2.1 product.

10. Does this driver support less than 1 MB of video memory?


 * No, a minimum of 1 MB of video memory is required.

11. Is this a seamless driver, i.e., does it support Windows and OS/2 applications running side-by-side in windows on the desktop?


 * Yes.

12. Is this a fully 32-bit driver?


 * Yes.

13. Are there any functional restrictions?


 * This display driver may not support ALL S3 adapters or systems with EVERY chip set. The S3 display driver has been tested on and is compatible with the S3 adapters or systems with the chip sets indicated in parentheses. Additional adapters or systems may be added as testing continues in the future.

Actix                      (801) Actix                      (928) Diamond Stealth 24         (801) Diamond Stealth 24 LB      (805) Diamond Stealth Pro        (928) Diamond Stealth Pro LB     (928) Orchid Fahrenheit 1280     (801) Orchid Fahrenheit 1280 Plus (801) Metheus                    (928) Video 7 Win.Pro            (801) IBM ValuePoint             (805) Dell 433/L                 (805) Dell 433/M                 (805) Dell 466/L                 (805)

14. How do I install it?


 * With an easy-to-use command file. Instructions are in the accompanying README file.

15. Is this the same driver that is available from the S3 Corporation?


 * No, this driver is the generally available version of the S3 driver that has been in beta test on IBM bulletin boards. In addition, a 16-bit driver for the S3 chip has been available from the S3 Corporation.

Developer's Toolkit for OS/2 2.x in C Set ++
The Developer's Toolkit for OS/2 2.x provides bindings, tools, sample programs, and documentation to help develop OS/2 applications. IBM includes the Toolkit as part of its C Set ++ product. C Set ++ contains Toolkit 2.0 rather than 2.1 because Toolkit 2.1 was unavailable for compatibility testing when C Set ++ was ready to ship. Rather than delay shipping of C Set ++, Toolkit 2.0 was included. C Set ++ works properly under OS/2 2.1 using Toolkit 2.0. Toolkit 2.1 is required only if you need MMPM/2, access to the 2.1 kernel debugger, or access to OS/2 2.1-specific APIs. C Set ++ was shipped with a Toolkit Update Diskette, which you must install. In the diskette version of C Set ++, the update diskette has a white label with part number 71G1460. In the CD-ROM version, it is in directory \TOOLKT20\UPDATETK, which includes a README. On this diskette, various parts of the Toolkit, such as the #include files and some utilities, have been updated to work with C Set ++. Installing this update may solve any problems you may have experienced. This diskette does NOT bring Toolkit 2.0 up to the Toolkit 2.1 level. The C Set ++ product will be updated with Toolkit 2.1 later this year. Customers will be informed through mailings, postings on e-mail systems, and the C Set ++ Newsletter. Customers are encouraged to fill in and submit their registration cards so they can be notified. If you need Toolkit 2.1 before the upgraded C Set ++ is available, IBM is arranging a special price. Currently, the upgrade to Toolkit 2.1 from 2.0 sells for 79 USD. Beginning 17 August, the special price for C Set ++ users will be 49 USD, whether you buy the upgrade when you order C Set ++ or later. To order the upgrade, call 1-800-3IBM-OS2 (1-800-342-6672) within the USA, or 1-800-465-1234 within Canada.

DB2 Technical Conference
26 September - 1 October 1993 Anaheim, California, USA

The IBM DB2 Technical Conference will be held 26 September through 1 October 1993 at the Anaheim Hilton and Towers in Anaheim, California, USA. This comprehensive conference is replacing the DB2 Specialist Update. At the conference, you can:
 * Learn the latest information about DB2 from the product experts from the IBM Santa Teresa Lab and Skill Dynamics
 * Choose from 50 different technical sessions
 * Talk with DB2 users and world-class specialists whom you might not otherwise get a chance to meet
 * Meet with more than 30 vendors who will present and have booths at the conference

The fee for customers and IBM employees is 1575 USD. The fee includes registration, conference materials, admission to all meetings, five breakfasts, four lunches, Sunday reception, and Thursday reception and banquet. The hotel room rate at the Anaheim Hilton and Towers is 128 USD per night, single or double occupancy, plus 13 percent tax. This rate is available only through ATI Travel Management, Inc.

For conference registration or questions, call ATI Travel Management at: 1-800-477-8920 (Continental USA and Canada) 1-312-644-6642 (Illinois) 1-312-644-6369 (Fax) For enrollments from outside the USA and Canada, call 1-312-644-6610 and ask for Kristin Stromberg, or send a fax to Kristin at the number above. The preliminary topics and speakers are: Introduction to DB2: A Fast-Forward Summary          Brent Anderson Introduction to DB2 Recovery                         Roger Archambault Good Things Come in Small Packages                   Roger Archambault Things I Wish Someone Had Told Me 8 Years Ago        Bonnie Baker Take a Look at Yourself - A DBA Self-Audit Guide     Bonnie Baker Partition Independence Improves Availability         Chuck Bonner Information Warehouse Overview and Update            Don Cameron The DB2 Strategy and Future                          Carl Chamberlin Support for 10,000 DDF Threads in DB2 V3             Curt Cotner Distributed 2-Phase Commit in DB2 V3                 Curt Cotner DB2 Data Compression                                 Greg Davoll The EDM Pool - DB2's "Other" Buffer Pool             William Favero Getting the Most From Your Packages                  William Favero Pointers on DB2 Catalog Repair                       William Favero Introduction to DataHub                              Doreen Fogle DB2 Application Design Issues: Fact or Fiction       Doug Free The Call Attachment Facility                         KR Hammond Introduction to DB2 Referential Integrity            Barbara Henry QUBE: How to Avoid Performance Disappointments       Deborah Higgins Introduction to DB2 Security                         Deborah Higgins Open DB2! Scott Howard New Techniques for Reading the DB2 Log               Warren Keller Offsite Disaster Recovery                            Warren Keller Just What Is This Thing Called Distributed Database? Bryce Krohn Analyzing DB2 V3 Performance Using DB2PM             Scott Quillicy Selected DB2 V3 Performance Topics                   Prem Mehra DB2 Recovery for Application Developers              Mary Mudie V3 Installation and Migration Considerations         Tom Palmer Reaping the DataHub Harvest                          Dave Romack SMS Without Pain                                     Judy Reel The Efficient DB2 System Administrator               Judy Reel Exterminating the Bugs and Making your DDCS/2 to     Sherry Ryan DB2 Environment Hum Distributed Security: The DB2 Server's Perspective   Sherry Ryan DB2 V3 Performance Analysis Part 1                   Akira Shibamiya DB2 V3 Performance Analysis Part 2                   Akira Shibamiya Understanding RUNSTATS Statistics and V3             Bryan Smith Enhancements DB2/CICS Advanced Topics                             Barry Stevenson DB2 Distributed Problem Determination, Performance,  Melanie Stopfer Monitor Implementing AIX/6000 and OS2 to DB2 Distributed     Melanie Stopfer Databases Query I/O Parallelism                                Grace Tang How to Influence the DB2 Optimizer                   Hong Tie DB2 Buffer Manager - V3 Enhancements (Part I)        Jim Teng DB2 Buffer Manager - V3 Enhancements (Part II)       Jim Teng DB2 Traces - The Ultimate Answers                    Horacio Terrizzano Everybody's Road Map to DB2 Accounting               Horacio Terrizzano Introduction to DB2/2 and DB2/6000                   Bill Wong Locks, Latches, Drains and Claims                    Julie Watts DB2 V3 Archive Log Read Enhancements                 Jay Yothers DB2 Version 3 ... The Really Big Picture             Bill Young Introduction to DB2 Performance                      Bill Young

European Technical Forums in September and October
Several technical forums in Europe during September and October will feature components of the PSP Technical Interchange being held in Orlando 29 August through 2 September 1993. Each European event will consist of morning general sessions, in which all delegates will hear presentations about major topics, and afternoon elective sessions that delegates will choose from a selection of topics. Subjects during the morning sessions include: Subjects for the elective sessions include: Presenters are from the IBM development laboratories in Boca Raton and Austin. Please note that not all locations will present all topics. Topics and presenters are subject to change.
 * OS/2 Up-to-the-Minute
 * The Future of OS/2
 * OS/2 LAN Server 3.0 Overview
 * IBM LAN NetView Overview and Strategy
 * Personal Systems Object Technology Plans
 * Distributed Computing Vision
 * An Introduction to the Distributed Computing Environment (DCE)
 * Exploiting the Workplace Shell from your Application
 * IBM Database Family
 * Multimedia Trends and Directions
 * OS/2 2.1 Multimedia Support
 * OS/2 Architecture on the Microkernel
 * Comparing and Contrasting OS/2 and Windows
 * IBM LAN NetView Application Overview
 * IBM LAN NetView Framework and Agents
 * IBM Remote LAN Access Capability
 * OS/2 LAN Server, Novell, Banyan, and TCP/IP Coexistence
 * Multi-Threading OS/2 Applications
 * IBM C Set ++ for OS/2
 * Network Transport Services/2
 * SOM and DSOM
 * Distributed System Security
 * Video Device Drivers


 * BERLIN - Germany       21-23 September

Hotel Intercontinental Budapesterstr. 2 Berlin Delegate Registration Contact: Susanne Seinsche (IBM internal userid SEINSCHE at FRANVM2) Phone number: +49 69 6645 3951        Fax number: +49 69 6645 3303 ---
 * LONDON - England       22-24 September

IBM United Kingdom Limited 1 New Square, Bedfont Lakes, Feltham, Middx TW14 8HB Delegate Registration Contact: Natasha Warner (IBM internal userid 8NXYTS2 at CROVM3) Phone number: 0256 344558             Fax number: 0256 332319


 * MILAN - Italy          28-30 September

Centro Congressi Milanofiori Strada 1 - Milanofiori, 20090 Assago (MI) Delegate Registration Contact: Marina Pittini (IBM internal userid 75817837 at ITHVM05) Phone number: 39 2 59624927           Fax number: 39 2 59628771


 * STOCKHOLM - Sweden     29 September-1 October

Electrum Konferenscenter, Electrum 211, Isafjordsgatan 22, S-164 40 Kista, Stockholm, Sweden Delegate Registration Contact: Ebbe Johansen (IBM internal userid EBBE at DKIBMVM2) Ejby Industrivej 125 DK-2600 Glostrup Phone number: 45 45-93 4545           Fax number: 45-43 43 8830


 * PARIS - France         6-8 October

La Villette Cite des Sciences et de l'Industrie 30 avenue Corentin Cariou 75930 Paris cedex 19 Delegate Registration Contact: Mr. Florian Falcioni (IBM internal userid F041132 at DCTVM3) Phone: 010 331 4761 5248              Fax number: 010 331 4910 9690

PSP Technical Interchange - Second Person Half Price!
It's not too late to register for the IBM PSP Technical Interchange at the world-famous Walt Disney World Dolphin Hotel in Lake Buena Vista, Florida, 29 August through 2 September 1993. In fact, now is the perfect time ... Effective immediately, if you register for one seat at the conference, you can also bring a business associate at half the price! When you register, you'll receive valuable extras ... a copy of OS/2 2.1, a videotape of David Barnes' demo of OS/2 2.1, a Workplace OS technical white paper, a beta version of IBM LAN Systems products, a copy of IBM Communications Manager/2, and a promotional version of the Developer Connection, a CD-ROM that's jam-packed with new development tools and software featuring beta products, communications, CICS for OS/2, editors, graphics, multimedia base and toolkit, Network Services/DOS, PL/I compiler, PenPM base and toolkit, product tools, and much more! And that's not all. Computer Associates International Inc. is offering all attendees a choice of CA-Realizer or CA-Superproject; Lotus Development Corp. is offering Ami Pro for OS/2; and WordPerfect Corp. is giving each attendee WordPerfect 5.2 for OS/2. You'll also receive a complimentary one-year subscription to OS/2 Developer magazine, take part in daily product raffles, and you just might win an IBM ThinkPad! Don't miss out ... register today! To register, call 1-800-872-7109 within the USA, or 1-508-443-4990, extension 1214, from elsewhere. Hotel news: All available rooms at the Dolphin Hotel have been sold out. Some rooms are reserved at the Walt Disney World Swan Hotel, which is within walking distance of the Dolphin. The rate at the Swan is 125 USD per night. For reservations, call 1-800-248-SWAN (1-800-248-7926) within the USA, or 1-407-934-3000 from elsewhere.

First OS/2 Device Driver Conference Generates Commitment to OS/2
The first OS/2 Device Driver Conference, held during July in San Jose CA, was a resounding success! Hundreds of developers spent four very productive days learning the latest information, tips, and techniques for developing device drivers for OS/2. Attendees said the conference saved them an average of three months of development time, and will enable them to create hundreds of new OS/2 device drivers this year. The vast majority said the contacts they made at the conference will enable their organizations to work more effectively. They also said their attendance will increase their organizations' commitment to OS/2. Half the attendees proclaimed this conference superior to any other development conference they had attended. Comments from attendees:
 * "Well organized and right on target for my needs."
 * "Small enough, with enough IBM staff, so had chance to get useful info."
 * "IBM more friendly than (other conferences)."
 * "Sincerity is obvious. Through this conference, IBM has definitely communicated its willingness to work with developers."

In addition to acquiring the information they need for producing device drivers, attendees also picked up things to take home. Everyone got copies of OS/2 2.1 and the IBM Device Driver Source Kit Version 1.0 for OS/2. About one-fourth of the attendees won raffle prizes with total value over 25,000 USD. And one lucky winner walked away with a brand-new IBM ThinkPad computer!
 * Will There Be Another One?

Plans are progressing for a second OS/2 Device Driver Conference. This newsletter will carry details when they are available.

LAN NetView for Software Developers Workshop
PSP LAN Systems Workshops announces the LAN NetView for Software Developers workshop. This five-day course teaches you how to develop a managing application that can be integrated into the LAN NetView distributed management environment. This PSP Developer Assistance Program technical course includes lab exercises and lectures specific to the LAN NetView framework for distributed systems management. Students become familiar with the underlying standards-based protocols and programming interfaces that define management of heterogeneous networks. This course reinforces key principles, topics, and methods by using diagrams, coding examples, and coded applications. It provides an opportunity for early developer involvement with the LAN NetView process. After completing this course, you should be able to: -- Understand the LAN NetView framework and family of products -- Understand programming issues related to OSI systems management concepts, which address implementation and performance of a    management application -- Develop a managing application using XOM and XMP APIs and the LAN NetView platform -- Navigate through and manage system resources using the View graphical user interface -- Integrate a managing application with the topology display of the View user interface through the use of the View and System Object Model (SOM) APIs Before taking this course, you should have: -- C-language programming experience -- Familiarity with object-oriented programming concepts -- Basic understanding of networking and communication protocols Prices: Public class                 1,800 USD Private class: 1-14 students             22,500 USD Each additional student      500 USD 1993 schedule: 23-27 August 20-24 September 18-22 October 8-12 November To register, call 1-800-IBM-TEACh within the USA, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern time (GMT-5). From elsewhere, call 1-602-629-2731, and ask for education enrollment. For additional information, contact Jennifer Shipley, workshop administrator, at 1-512-823-1815, or Roger Lewis, program manager, at 1-512-823-1923, or send a fax to 1-512-823-3047.

OS/2 Application Developer Series
If you're a professional OS/2 developer, our OS/2 Application Developer Series of classes is your one-stop shopping for sharpening your programming skills. These lab-intensive classes have trained thousands of OS/2 software designers at IBM Boca Raton and other major programming labs. These internal training courses are now being offered in their entirety to external audiences. The instructors are all OS/2 developers and consultants. You'll learn from their in-depth experience with OS/2 and their consulting engagements with major clients. Classes are scheduled nationwide. Private on-site classes tailored to your specific needs are available. For detailed information about any of these classes, contact Bob Rohr at 1-914-742-5653, or via Internet at ROHR@DALVM1.VNET.IBM.COM. Inside IBM, contact Bob at tie line 770-5653 or ROHR at DALVM1. To enroll in any of these classes, or for the latest schedule, call 1-800-IBM-TEACh, and give the operator the five-digit course code. Course Course Title Code   and Schedule                                     Days --                                      N1740   OS/2 2.x for Software Developers                   5 23 August    Charlotte NC          23 August     San Jose CA          13 September  Raleigh NC          11 October    Thornwood NY          11 October    Santa Cruz CA          13 December   Raleigh NC N1688  Presentation Manager 2.x for Software Developers    5 23 August    Boca Raton FL          13 September  Austin TX          20 September  Charlotte NC           4 October    Raleigh NC          18 October    Austin TX           1 November   Austin TX           8 November   Santa Cruz CA          13 December   Thornwood NY N1749  OS/2 Kernel Debugging                               3 23 August    Raleigh NC N1746  OS/2 2.x for 1.x Developers                         5 13 September Boca Raton FL          20 September  Thornwood NY          25 October    Raleigh NC          29 November   Thornwood NY           6 December   Raleigh NC N1742  Presentation Manager Device Drivers                 5 no classes currently scheduled N1744 Presentation Manager Windowing and Graphics         5 13 September Charlotte NC          27 September  Austin TX           4 October    Boca Raton FL          15 November   Raleigh NC           6 December   Charlotte NC N1745  OS/2 2.x Workplace Shell Programming with SOM       5 23 August    San Jose CA (IBM Santa Teresa Lab) 8 November  Boca Raton FL          15 November   Charlotte NC N1743  OS/2 Problem Resolution Workshop                    5 no classes currently scheduled N1602 SOMobjects Developer Toolkit Workshop               3 16 August    New York NY           5 October    Thornwood NY           2 November   Thornwood NY           9 December   New York NY N1741  Microsoft Windows for Software Developers           5 no classes currently scheduled Geography: Thornwood NY is a suburb north of New York City; Santa Cruz CA is between San Jose and Monterey, about 80 miles south of San Francisco.
 * Course Abstracts

OS/2 2.x for Software Developers (N1740) 5 days, hands-on labs, public or private Learn the primary functions of the OS/2 kernel via lectures, demonstrations, and daily laboratory exercises. The lab exercises give you experience in implementing the OS/2 application programming interface in the C programming language. The course has been widely and effectively used for retraining developers migrating to OS/2 from other platforms. Who should take this course: Application developers who have experience on other platforms and now want to use OS/2 2.x as a base for developing hardware and software products. This is not a general-interest overview of the OS/2 2.x operating system. Prerequisites: Some familiarity with the PS/2 operating and programming environment is recommended. Working knowledge of C programming language is necessary. Topics: o Introduction to OS/2 o OS/2 Application Types o Protected Mode o Introduction to OS/2 Programming o Environment Strings and Command Line Arguments o Program Development o Memory Management o Introduction to Multitasking o Thread Management o Synchronizing with Semaphores o OS/2 Timer Services o Process Management o Shared Memory Objects o File Input/Output o Interprocess Communication Using Queues o Dynamic Link Libraries o Exception Management o Session Management Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD
 * Interprocess Communication Using Pipes

Presentation Manager 2.x for Software Developers (N1688) 5 days, hands-on labs, public or private Learn how to write an application that uses OS/2 Presentation Manager (PM) facilities to handle screen interactions. This course is 50 percent lab and 50 percent lecture. Who should take this course: Systems programmers who use PM to develop software products. Prerequisites: You should have C programming experience and be familiar with OS/2 programming. OS/2 programming experience can be gained from course N1740, OS/2 2.x for Software Developers. Topics: o Introduction to Presentation Manager o Window Overview o Presentation Manager Overview o Introduction to Presentation Manager Programming o Messages o The Development Process o Painting and Clipping o Handling User Input o Scroll Bars o Menus o Introduction to Dialog Boxes o Dialog Box Controls o Advanced Dialog Topics o Fonts o Presentation Manager Multitasking o Subclassing and Hooks o Help Systems o 2.x Standard Dialogs o Window Words o Introduction to Graphical Program Interface o Presentation Spaces o Debugging Presentation Manager Programs o Lab Code Listings o Editor Tutorial Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD

OS/2 Kernel Debugging (N1749) 3 days, hands-on labs, public or private In this course, you'll explore the OS/2 2.x data structures and the OS/2 kernel using the debugger. Who should take this course: Application developers, system designers, and testers who already understand OS/2 2.x and need to know how to use the OS/2 kernel debugger. Prerequisites: You should be able to read Assembler and C language source listings. You should also have a basic understanding of OS/2 concepts. Topics: o  Overview of the kernel debugger o  Page demand memory management - CPU page translation o  The LDT and GDT: address thunking and memory management o  Analysis of memory management using the debugger o  API for memory management o  Kernel debugger lab exercises o  Description of the OS/2 loader and analysis o  Description of the OS/2 scheduler and analysis o  Description of OS/2 semaphores and analysis o  Introduction to semaphore API o  Final trouble shooting lab exercise Prices: Public class                   945 USD Private class: 1-14 students             12,000 USD Each additional student      300 USD

OS/2 2.x for 1.x Developers (N1746) 5 days, hands-on labs, public or private This advanced course will help experienced OS/2 developers make a smooth transition to the 32-bit environment. Through lectures, demonstrations, and lab exercises you'll explore this new environment. This is not a general overview of OS/2 Version 2.x, and it is not intended for those without prior OS/2 experience. Those without OS/2 experience should attend course N1740, OS/2 2.x for Software Developers. Who should take this course: Developers, systems designers, and testers who already understand threads, critical sections, suspend/resume, parent/child process relationships, named and unnamed shared memory, creation of DLL modules, and synchronization using semaphores in the OS/2 1.3 environment. Prerequisites: This course requires C programming language and OS/2 programming experience. The OS/2 programming experience can be obtained in course N1740, OS/2 2.x for Software Developers. Topics: o Introduction and Memory Models o Threads and Semaphores o IBM C Set/2 Compiler o Queues, Signals, and Exceptions o Dynamic Link Libraries Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD

Presentation Manager Device Drivers (N1742) 5 days, hands-on labs, public or private This advanced course shows you how to support graphical devices (printers and displays) under OS/2 Presentation Manager (PM). The course combines lecture and laboratory exercise to illustrate the main features of a presentation driver. Who should take this course: Application developers, designers, and testers who work directly with Presentation Manager device drivers. Prerequisites: You should have at least 6 months' experience programming in C language. Additionally, you should have written non-trivial Presentation Manager applications, or have attended course N1688, Presentation Manager 2.x for Software Developers. Topics: o The OS/2 Device Model o Introduction to Printing o The Build Process o Presentation Driver Overview o Driver Initialization o System Services and Queries o Introduction to Drawing o Drawing Lines o Simulated and Internal Functions o Fonts o Color o Bitmaps o Display Drivers o Printer Drivers o Source Code Listings o Lab Exercises Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD

Presentation Manager Windowing and Graphics (N1744) 5 days, hands-on labs, public or private This course focuses on advanced windowing topics such as custom dialog controls and Graphical Program Interface (GPI) graphics. You'll examine numerous sample programs and write intensive hands-on lab exercises to reinforce lecture topics. This course is a continuation of course N1688, Presentation Manager 2.x for Software Developers. It is intended for OS/2 versions 1.x and 2.x developers. Who should take this course: OS/2 Presentation Manager programmers who want to raise their skill levels. Prerequisites: Before taking this course, you should first attend course N1688, Presentation Manager 2.x for Software Developers, or have at least one year's experience with Presentation Manager programs. Topics: o Introduction to Graphical Program Interface o Device Contexts and Presentation Spaces o Introduction to Device Independence o Lines and Boxes o Color and Mix o Mouse Messages o Window Words o Segments and Retained Graphics o Introduction to Transforms o Applying Transforms o Vector Fonts o Correlation o Areas o Paths o Arcs o Bitmaps o Metafiles o Advanced Menus o Frame Windows o Advanced Dialog Controls o Custom Control Windows o Profiles o Printing o Clipboard o Dynamic Data Exchange o Lab 1 - Introduction to Graphical Program Interface o Lab 2 - Retained Graphics and Vector Fonts o Lab 3 - Arcs, Metafiles, and Custom Menus o Custom Frame Controls, Custom Dialog Controls, and Profile Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD

Workplace Shell Programming with SOM (N1745) 5 days, hands-on labs, public or private Explore the OS/2 System Object Model (SOM) and Workplace Shell (WPS) programming through lecture and extensive hands-on lab exercises. Who should take this course: Application and systems programmers who need a technical and practical understanding of the OS/2 WPS and SOM 2.0. This is not a general overview of SOM and WPS. Prerequisites: You should understand Presentation Manager programming and have a basic knowledge of object-oriented programming concepts. You should also have C programming experience. Completion of course N1688, Presentation Manager 2.x for Software Developers, is recommended. Topics: o Introduction to Object-Oriented Programming o Introduction to SOM o Writing a Simple SOM Class o SOM Inheritance o Metaclasses o A Complete .CSC File o The SOM Development Process o Debugging SOM Applications o Extended File Attributes o Introduction to Workplace Shell o A Workplace Shell Compatible Application o A Workplace Shell Aware Application o More on Date File Subclassing o Workplace Shell Implementation o Menu Windows o Menus in a Workplace Shell Object o Container Window Class o Folder Workplace Class o Notebook Windows o Notebooks in Workplace Shell o Drag and Drop o Creating an Object's Window o Creating a New Process Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD

OS/2 Problem Diagnosis and Resolution Workshop (N1743) 5 days, hands-on labs, public or private Through lectures and lab exercises that replicate real world situations, you'll be taught tactical skills in problem resolution. You'll also receive the OS/2 Survival Kit, a set of tools that have been selected for their ease of use and efficiency. Who should take this course: Application and systems developers. Prerequisites: Experience installing and using OS/2 programs in Assembler or C, as well as programming experience with OS/2 or VM, is recommended. Topics: o Debug Methodology o OS/2-Specific Issues - Installation caveats - Access control boundaries - Address translation mechanisms - Address maps, selector usage - Module isolation - applications, OS/2, libraries, device drivers o Problem Scenarios - Trap OD, OC   -  Deadly embraces - Data corruption - Unbalanced priorities - PM collapse/lockup o Debug Tools - IPMD - Dynamic error logging - ASDT, ASDT32 - Kernel debugger (KDB) - Dump formatter o Problem Scenarios o Debug Tools o Lab Exercises Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD

SOMobjects Developer Toolkit Workshop (N1602) 3 days, hands-on labs, public or private This course introduces the components of the Systems Object Model (SOM) Toolkit and prepares you to begin working with the toolkit. Using SOM Version 2.0, you'll learn about the SOM frameworks through lectures and extensive hands-on lab exercises. Who should take this course: Software engineers and programmers who will be designing and implementing applications in either the AIX or OS/2 environment. Prerequisites: You should have programming experience with C or C++ on an AIX or OS/2 platform, as well as knowledge of object orientation. Topics: o Features and Use of SOM 2.0 - Defining classes using Interface Definition Language (IDL) - Implementing and using SOM classes with C language bindings o SOM Frameworks - Distributed SOM (DSOM) - The Persistence Framework - The Emitter Framework o Frameworks Laboratory Exercise o Language Bindings Prices: Public class                 1,250 USD Private class: 1-14 students             10,500 USD Each additional student      450 USD

Microsoft Windows for Software Developers (N1741) 5 days, hands-on labs, public or private This course teaches you how to write a Windows application and migrate Windows applications to OS/2. Who should take this course: Application developers who want in-depth knowledge of Windows and who want to write Windows applications. Prerequisites: None. However, this is not an introductory course. You should be familiar with programming on microcomputer platforms. Topics: o Introduction to Windows - Windows overview - Writing Windows applications - Messages - Drawing with GDI - The Windows development process o Programming User Interfaces - Introduction to painting and clipping - Handling user input - Scroll bar programming - Menus and accelerators - Introduction to dialog boxes - Dialog box controls - Advanced dialog topics o Memory Management o Writing Dynamic Link Libraries o File Input and Output o Subclassing o Handling Lengthy Processing o Printing o The Clipboard o The Multiple Document Interface o Windows Future Prices: Public class                 1,575 USD Private class: 1-14 students             20,000 USD Each additional student      500 USD

Distribution of David Barnes' OS/2 2.1 Demo Videotape Begins
Distribution of the videotape of David Barnes' highly acclaimed demonstration of OS/2 2.1 will soon begin. Barnes, an instructor at IBM's Boca Raton Briefing Center, brought down the house when he gave this comprehensive demo to 1,300 people at the 4 June meeting of the Houston Area League of PC Users (HAL-PC), one of the largest PC user groups in the USA. To enable others to share in the excitement, IBM is distributing copies of the videotape to: Plans for additional distribution are being formulated and will be carried in this newsletter. The videotape, which runs about two hours, contains the entire contents of the Windows NT versus OS/2 2.1 shootout -- the challenge (issued by Dwight Silverman, computing columnist for the Houston Chronicle), the Windows NT demonstration by Doug Davis of Microsoft, the OS/2 2.1 demonstration by David Barnes of IBM, and the post-facto poll of the audience that showed an overwhelming preference for OS/2.
 * 650 PC user groups in the USA
 * Each purchaser of OS/2 at the Software Development '93 Summer business show in Boston MA from 24 through 26 August
 * Each person attending the PSP Technical Interchange in Orlando FL from 29 August through 2 September
 * TEAM OS/2 members who are demonstrating OS/2 in computer stores

Second Edition of IBM PC Power Tools Direct Catalog
The second edition of the IBM PC Power Tools Direct Catalog is now available. This 16-page catalog features a variety of IBM software tools for software developers and system builders. It includes such core products as OS/2 2.1, DB2/2, C Developer's Workset/2 and C Set ++. It also features various communications and connectivity solutions, such as NetWare from IBM, IBM Workstation One, and Personal Communications/3270. Several new and enhanced tools -- Person-to-Person/2, Ultimedia Tools Series, IBM Speech Recognition Family for the PC, and more -- are also included in the catalog. To obtain a copy, call 1-800-IBM-CALL (1-800-426-2255) within the USA. Orders for products in the catalog can also be placed by calling this number.

Latest Information About OS/2 2.1 Books
The information below supplements the information in the 15 July issue of this newsletter. The information below is not the complete list of OS/2 2.1 books. The complete list will be published again in a later issue. Title                                           Publisher -                                           - Released

Learn OS/2 in a Day                             Wordware Publishing Micro Focus CICS Option 3.0: Developing CICS    QED Applications on the PC (ISBN 0-89435-460-4) The OS/2 2.1 User's Bible                       Abacus OS/2 for Dummies (2.1)                          IDG OS/2 Inside & Out (2.1)                         Osborne McGraw-Hill OS/2 Instant Reference Book                     Sybex OS/2 Secrets and Solutions                      Sybex Quick Reference Guide for OS/2 2.1              DDC Teach Yourself OS/2 in 1 Week                   Sams The Shell Collection: OS/2 2.1 Utilities        Van Nostrand Reinhold Van Wolverton's Guide to OS/2                   Random House July

Advanced OS/2 Presentation Manager Programming  John Wiley & Sons Thinking Person's Guide to OS/2 2.1             QED August -- The Art of OS/2 C Programming                   QED September - OS/2 2.1 Red Book for Developers                QUE OS/2 2.1 Red Book for Power Users               QUE October --- OS/2 2.1 Workplace Shell Programming            Random House November

OS/2 Batch Files to Go                          TAB / McGraw-Hill December

OS/2 2.1 Quick Reference Guide for End Users    QED January 1994

The Design of OS/2 2.1                          Addison-Wesley OS/2 Database Manager's Handbook                QED Date to be Determined - Inside OS/2, Third Edition                      New Riders

Additional Worldwide IBM Developer Support Contacts
Here are additions to the list of worldwide IBM Developer Support contacts. The complete list appeared in the 15 July issue of this newsletter (DSNEWS 93C), and will appear again from time to time. France         Eric Zuccarelli        Tele: 33-1-4905-8743 (Paris)             Fax:  33-1-4905-9970 Germany        Klaus Piemont          Tele: 49-69-6645-3790 Sabine Sommer         Tele: 49-69-6645-3789 (Frankfurt)         Fax:  49-69-6645-3303 Korea          Kyu Young Rho          Tele: 82-2-767-0210 (Seoul)             Fax:  82-2-782-5592 South Africa   Denis Lock             Tele: 27-11-244-2704 (Johannesburg)      Fax:  27-11-224-3292

Trademarks, Registered Trademarks, Service Marks
This concludes the fifth issue of IBM PSP Developer Support News. Please let us know how we can improve it; see the beginning of the newsletter for ways to contact us. Thank you!