Submit an OS/2 Problem Report

From OS2World.Com Wiki
Jump to navigation Jump to search

This was a text form that was used to report OS/2 problems to IBM. It is useless now and it just saved here for historic reasons:

Note: there are 3 CIS id's for reporting problems listed at the end of this file.

    ------  Submit an OS/2 Problem Report  ------

  <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
  << THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
  <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Customers should use this form to report a suspected OS/2 DEFECT to IBM support.

IBM employees should refer to the OS2DFECT FORUM in IBMPC for instructions on
how to report an OS/2 defect.

If you have How-to or other questions about OS/2, please refer to these
sources:

   - The OS/2 on-line help and README.
   - If you have a CompuServe id, you may submit an item to the
     appropriate section within the forums under IBMOS2 (GO IBMOS2).
   - Many bulletin board systems contain user forums where OS/2 users
     share information and ideas on OS/2.

If you have Beta problems or suggestions, please refer to the bottom of this
form for the proper reporting procedure.  While we appreciate your input, we do
not accept Beta problems through the Base defect or  ES/LS support ID's.
Customers with CompuServe ID's may report problems on CIS in IBM's  OS2SUPPORT
forum, section 16, BETA PROGRAM '92. If you do NOT have a CIS ID, please send
the feedback via Internet to the CIS address:  76711.175@compuserve.com

Please provide as much information as possible on your problem. Feel free to
add additional space, or remove sections of the form that are not relevant to
your problem.

CONTACT PERSON: __________________________________

PHONE NUMBER:   (___) ___-____ x____     Phone number where you can be
FAX NUMBER:     (___) ___-____ x____     contacted between 8-5, M-F.

Note: Support will normally be handled electronically through
      CompuServe mail. IBM may contact you via telephone if it
      appears it will expedite resolution to the problem.

Would you rather be contacted by phone?   Y _  N _

ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
________________________________________________________ __________

DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step recreation
scenario. Also, please include any fixes or work arounds  you may have already
tried.
________________________________________________________ __________
________________________________________________________ __________
________________________________________________________ __________
________________________________________________________ __________
________________________________________________________ __________

Enter any error messages that occur: ________________________________

Select the appropriate answers by placing an "X" in the space indicated. Can
you recreate the problem?                          Y _   N _
Has the problem occurred on more than one system?  Y _   N _

OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
OS/2 Version 2.0 .........:  _   CSD Level: _______
OS/2 Version 2.0 GRE......:  _   CSD Level: _______
OS/2 1.3 Standard Edition :  _   CSD Level: _______
OS/2 1.3 Extended Edition :  _   CSD Level: _______

NOTE - CSD = Corrective Service Diskette.
       Use the SYSLEVEL command to determine, if unknown.

HARDWARE CONFIGURATION (provide as much as possible):
Brand and model of PC: ____________________________________
Microprocessor:   Intel _  Other (specify) _______________
Type:     286 _  386SX _  386 _  486SX _   486 _ Speed: __ MHz
Total RAM ....:   __ MB
Disk drive ...: ____ MB
File System:   FAT _     HPFS _
Manufacturer: ___________________ Model # _______
Type: IDE _  SCSI _  MFM _  RLL _  Unknown _
Manufacturer and model # of disk controller: ______________________
Manufacturer, revision #, and date of System BIOS: __________________
Manufacturer and model # of video adapter: __________________________
Manufacturer and model # of display: ________________________________
Memory installed on video adapter: _____  EGA _  VGA _  SVGA _  XGA _
Diskette Drive A:  3 1/2" _  5 1/4" _
Diskette Drive B:  3 1/2" _  5 1/4" _
List other adapters installed:   _____________________
                                 _____________________
                                 _____________________

TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap display
similar to the following, enter any of the register values that you recorded:

SESSION TITLE: __________________________________________________
TRAP____
AX=____   BX=____   CX=____   DX=____    BP= ____   SI=____   DI=____
DS=____   ES=____   FLG=____  CS=____   IP=____   SS=____   SP=____
MSW=____ CSLIM=____   SSLIM=___   DSLIM=___    ESLIM=____   CSACC=__
SSACC=__ DSACC=__     ESACC=__   ERRCD=____   ERLIM=____  ERACC=__
________________________________________________________ ________
________________________________________________________ ________
________________________________________________________ ________

If a TRAP occurs and results in the 32 bit trap display similar to the
following, enter any of the register values that you recorded:
TRAP ____
ERRCD=____     ERACC=____    ERLIM=________   EAC=________  EBX=________
ECX=________  EDX=________   ESI=________  EDI=________   EBP=________
FLG=________   CS:EIP=____:________  CSACC=____   CSLIM=________
SS:ESP=____:________  SSACC=____   SSLIM=________   DS=____  DSACC=____
DSLIM=________  CR0=________   ES=____  ESACC=____  ESLIM=________
CR2=________ FS=____  FSACC=____  FSLIM=________   GS=____  GSACC=____
GSLIM=________

THE SYSTEM DETECTED AN INTERNAL PROCESSING
ERROR AT LOCATION ##____:________ - ____:____.   _____, ____   ________
INTERNAL REVISION _.___,  __/__/__

PRINTER - If this is a printer problem, please provide the following:
Printer Vendor: __________________   Model ....: ________________
Driver Name ..: __________________   Port Used : ________________
Printer is attached to: Local _    LAN Server _    Host _

COMMUNICATIONS MANAGER - If this is a problem with Communications Manager,
please provide answers in this section:
OS/2 Extended Services ............: _   CSD Level: _______
OS/2 EE Communications Manager 1.3 : _   CSD Level: _______
Describe your Communications Manager configuration (DFT, T-R, etc):
________________________________________________________ ________
________________________________________________________ ________

LOCAL AREA NETWORK - If this is a local area network problem, please enter
information about the lan involved.

LAN SERVER:     OS/2 LAN Server Version 1.3 : _   CSD Level: ________
                OS/2 LAN Server 2.0 Entry ..: _   CSD Level: ________
                OS/2 LAN Server 2.0 Advanced: _   CSD Level: ________

LAN REQUESTER:
                LAN Server 2.0 Requester....: _   CSD Level: ________
                OS/2 1.3 Requester..........: _   CSD Level: ________

DOS LAN REQUESTER
                LS 2.0 Requester ...........: _ CSD Level: ________
                OS/2 1.3 Requester .........: _   CSD Level: ________
                DOS Version: ____  DOS Vendor: _________________

Is the failing system a Domain Controller?  Y _    N _
Is the failing system an additional server? Y _    N _

DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please enter
information about the DataBase Manager problem below.

SQL Error Code ....: ________
Secondary Return Code: ________
Error occurs when database is being accessed as:
Stand Alone ......: Y _  N _
Requester (Client): Y _  N _
Database Server ..: Y _  N _
Using RDS ........: Y _  N _
Using LAN ........: Y _  N _
If the error is occurring at a requester, can the problem be recreated
at the server? .....: Y _  N _
Error occurs in which application?
Query Manager.....: _
LI ..............: _  (Command Line Interface)
User Application..: _
If a trap has occurred, provide the SQLABEND results:
________________________________________________________ _________
________________________________________________________ _________
________________________________________________________ _________

PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are
ready to send this OS/2 Problem Report, send the form via CISMAIL
to ---

   Base problems   -   Base Support,     76711,610
   ES/LS problems  -   ES/LS Support,    76711,611
   (ES = IBM Extended Services, LS = IBM LAN Server)

   Beta problems  -   2.1 Beta,     76711,175
   (FEEDBACK purposes only...you will not be contacted).