WC62 (WW)/WC620 (NA) - OS/2 Warp 4 Advanced Features and Support

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2 days.


This course is designed to provide the information necessary for the basic implementation and support specialist to fully support the OS/2 Warp 4 stand-alone product at a user site.


After taking this course you will be able to:

   Describe the evolution of the OS/2 product and its partner products
   Configure and support the VoiceType Dictation environment
   Identify the basic functions of OS/2 multimedia support
   Install, configure and troubleshoot multimedia hardware devices
   List the steps of the OS/2 boot process
   Automate tasks during system startup
   Troubleshoot system startup
   Describe the layers of OS/2 device management
   List the device driver types and their functions
   Configure video support
   Configure printer support
   Troubleshoot device problems
   Explain the purpose of selected CONFIG.SYS statements
   Manage system error situations
   Use selected system support tools
   Measure and tune OS/2 system performance
   Support DOS and Windows applications
   Describe the system extensions 

What you will learn:

   VoiceType Dictation
   Boot Process
   System support
   System Performance
   Application Support
   System Extensions 


Support staff who are familiar with the installation process and basic support issues and who want to expand their support capabilities. This course is part of a the IBM Certification curriculum, and therefore will aid students planning to take OS/2 Warp 4 Certification examinations.


Students attending this course should complete the following course:

  • OS/2 Warp 4 Implementation (WC610E) or have equivalent skills.


  • Not Available