Warp Tips

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by Irv Spalten

Information current as of December 12, 1994

These are solutions to problems encountered in OS/2 Warp.

Contents

TITLE: 941027 INSTALLATION OF WARP HANG ON DISK #1 WHEN INSTALL ON GATEWAY COMPUTERS.

DESCRIPTION OF SYMPTOMS

Hang on DISK #1 when installing WARP on Gateway machines.

RESOLUTION

If you are having this problem, please check the level of BIOS on your system. If you have a Gateway 1.00.03.AF1 BIOS, then you need to update your BIOS (see the README). A fix is available from Gateway.

TITLE: 941028 Problem installing "Internet Connection for OS/2" portion of the Warp BonusPack from CDROM on Mitsumi CDROM drives.

DESCRIPTION OF SYMPTOMS

User experiences XDFCOPY error message XDF3507 when trying to make the diskettes for the Internet portion of the Warp BonusPack. The error occurs ONLY on the INETCON1,2,3 & 4.IMG files. The rest of the BonusPack installs fine from the CDROM.

If the user tries to install directly from the CDROM using the BonusPack installation menu instead of making the diskettes using XDFCOPY, he'll get UNZIP errors as shown below (in this example G: is the CDROM drive letter): g:\internet\iak1.zip" did not unzip correctly (rc=-51). Do you wish to continue the installation?

If the user chooses to continue installation he'll get the same error on iak2,3 & 4.zip files as well. Finally the BonusPack installation program will error out by reporting similar to the following:

The exit program for "IBM Internet Connection for OS/2" gave a bad return code of 65535. Continue with the installation? If the user selects OK then the system will abort the install.

SUMMARY OF RESOLUTION

The user has the following options:

    1.) Try and run the XDFCOPY on another machine with a 
        different CDROM drive.  The resulting diskettes can be 
        used to install on the machine that is failing.

    2.) Have the customer attempt to copy the .IMG files from 
        the CDROM to a temporary subdirectory in his disk drive 
        and run XDFCOPY from the .IMG files on the disk drive.

    3.) Have the user check the BonusPack CDROM for any dirt or 
        scratches.  CDROMs can suffer from the same read 
        problems as audio CDs can.  Also inspect the CD CADDY 
        it is installed in or the CDROM drive drawer area for 
        any dust or dirt.

    4.) If none of the above suggestions work, recommend that 
        the user obtain a replacement BonusPack CDROM 

DETAILS OF RESOLUTION

This problem has been observed to occur on Mitsumi CDROM drives (FX-001D and FX-100D). It may occur on others too. It appears to be a CDROM drive read problem. It is possible that the drive electronics and/or mechanics are not aligned (i.e. out of tolerance or spec.) such that a read error occurs on the BonusPack CDROM. The customers that experienced this problem, were able to install the Warp product CDROM with no problems and all of the other BonusPack components without error. The failure was only seen on the "Internet Connection for OS/2" component of the Warp BonusPack CDROM.

TITLE: 941114 Configuring the NEC 260 IDE cdrom under OS2 Warp.

DESCRIPTION OF SYMPTOMS:
    A NEC 260 IDE cdrom is not being recognized by OS2 Warp.

SUMMARY OF RESOLUTION:
    Make sure the proper drivers are loading in config.sys and 
    that the necessary files are located in the proper directories.

DETAILS OF RESOLUTION:
    If you have already installed OS2 Warp, and are trying to get 
               the cdrom recognized, follow these instructions:

     1. Go to the OS2 Selective Install utility. From the list of 
        cdrom's, select the NEC 260. Click OK. At the System 
        Configuration window, click OK again. At the Setup and 
        Installation window, select the Install button.

     2. Insert the OS2 diskette when prompted.

     3. Edit the OS2 config.sys in the root directory of the hard 
        drive. Find the line:

                          BASEDEV=IBM1S506.ADD

        Add switches to this line so that it reads:

                          BASEDEV=IBM1S506.ADD /A:x /U:y /ATAPI

        The /A switch refers to the adapter number that the cdrom 
        is attached to. The /U option references the unit or device 
        number on a particular adapter. The /ATAPI parameter 
        enables ATA Packet Interface protocol for the NEC 260. If the 
        cdrom is attached to the second IDE port or adapter in a 
        system and is the only device on the adapter, you would enter 

                          BASEDEV=IBM1S506.ADD /A:1 /U:0 /ATAPI

        in the config.sys. If the cdrom is configured as a slave, or sec 
        device, you would specify /U:1. The config.sys should also conta 
        the statements:

                           BASEDEV=IBMIDECD.FLT
                           DEVICE=C:\OS2\BOOT\OS2CDROM.DMD
                           IFS=C:\OS2\BOOT\CDFS.IFS

         These should have been added by the Selective Install program.

         If you are trying to install Warp from the NEC 260 cdrom,
         simply configure the BASEDEV=IBM1S506.ADD  line per above.
         If you find that OS2 still does not recognize the cdrom,
         make sure that the /A and /U parameters are specified 

TITLE: 941027 4030VL, Promise VLB Diskcaching Card IDE controller failed installing Warp.

DESCRIPTION OF SYMPTOMS:
    Even with cache disabled, the motherboard bios 
    for disk I/O and all ide drives above 0 and 1 
    disconnected a complete failure with the 
    repeated message that drive C is not available 
    and so forth all the way thru D and the logical 
    drive partitions on both physical drives.
    Note: the above is an example if the user has 2 physical 
    drives connected to this Promise card.

RESOLUTION:
    Get a newer driver available from the Promise BBS.
    The file is PTI1S506.ADD.  When using this, the 
    IBM1S506.ADD must be remmed out first.  The older 
    driver for DV4030VLIDE will not work.

TITLE: 941026 THE SWAPPER FILE IN WARP.

DESCRIPTION OF SYMPTOMS:
    The swapper file is larger in WARP than in previous releases of 
    OS2.

SUMMARY OF RESOLUTION:
    This is normal.

DETAILS OF RESOLUTION:
    This is normal.
    The most significant change that has been made is how system DLL's
    get loaded and what is now valid data for swapping.
    System DLL's include:
    DISPLAY          SOM          PMMERGE      PMWP
    DOSCALL1         PMATM        PMMLE
    IBMDEV32         PMCTLS       PMSPL 
    IBMVGA32         PMGPI        PMVIOP

    In the previous versions of OS/2, dll code was never copied to the 
    swapper file.  In WARP, code for system dll's can be written to 
    the swapper file and, in adition, during boot, PMMERGE, DOSCALL1,
    PMGPI, PMWP and PMVIOP will be swapped out.  This means that there 
    will be an overall increase in swapper size.  This was done 
    to increase overall system perfomance.

TITLE: 941115 Warp TCPIP VERSION 2.0 AND THE INTERNET CONNECTION KIT

DESCRIPTION OF SYMPTOMS:
    When installing TCPIP Version 2.0 and The Internet Connection Kit 
    you will receive an error message that the products are not 
    supported when running TOGETHER.  It will install, but there are 
    several problems and certain features will not work.

SUMMARY OF RESOLUTION:
    Running TCPIP VERSION 2.0 AND THE INTERNET CONNECTION KIT together 
    under WARP is NOT supported.

DETAILS OF RESOLUTION:
    Running TCPIP VERSION 2.0 AND THE INTERNET CONNECTION KIT together 
    under WARP is NOT supported.

TITLE: 941121 TRAP0003 DISK #1 IBM1FLPY.ADD WARP OS/2. CS:EIP=0538:00001a21 CSLIM=000027d7.

DESCRIPTION OF SYMPTOMS:
    Installing WARP disk #1 failed with TRAP0003 on the following 
    values: CS:EIP=0538:00001a21 CSLIM=000027d7.

SUMMARY OF RESOLUTION:
    On the system setup bios, check the SETUP for the 
    floppy drive setup.  Make sure that the floppy drive is setup 
    correctly.  Example: If user has 1.44mb (3 1/2") drive, make 
    sure the setup reflects 1.44mb setup instead of 1.2mb (5 1/4").

TITLE: 941115 CHANGES MADE BY WARP TO WINDOWS FILES

DESCRIPTION OF SYMPTOMS:
    Changes to several Windows files occur during installation 
    of OS/2 3.0 Warp 

SUMMARY OF RESOLUTION:
    The Following Windows files are Modified during WARP installation:
    WIN.INI
    SYSTEM.INI
    WIN.COM
    CONTROL.INI
    PROGMAN.INI
    SETUP.INF
    CONTROL.INF

DETAILS OF RESOLUTION:
    Changes to the following files are as follows:

    WIN.INI
         .Windows.
         if no printer is defined in WINDOWS, Warp will 
         insert GENERIC / TEXT ONLY in the DEVICE= statement.

         .Desktop.
         Adds ICON SPACING=100

         note:this statement may or may not appear in this 
              section. If it does not, Warp will insert it 

         .Ports.
         Adds .OS2 ports 

         .Pscript.
         This section is created and the following statements 
         are added:
         EXTERNAL PRINTERS=6
         PRINTER1=40291760
         PRINTER2=40291730
         PRINTER3=40293930
         PRINTER4=40293960
         PRINTER5=IBM17521
         PRINTER6=IBM39521

         .Device.
         This section is created and the following statement 
         is inserted:
         GENERIC/TEXT ONLY TTY, LPT1:

         .Printer Ports.
         This section is created and the following statement 
         is inserted:
         GENERIC / TEXT ONLY=TTY,LPT1:,15,45

    SYSTEM.INI
         .Boot.
         LANGUAGE.DLL= is modified to =LANGENG.DLL ( to ensure english)
        SYSTEM.DRV= is modified to =ATMSYS.DRV
         MAVDMApps= is added 
         OS2MOUSE.DRV=MOUSE.DRV is added 
         ATM.SYSTEM.DRV=SYSTEM.DRV is added 
         USEOS2SHIELD=1 is added 
         OS2SHIELD=WINSHELD.EXE

         .Keyboard.
         KEYBOARD.DLL= is modofied to =KBDUS.DLL

         .386Enh.
         MAY change the path in the PAGING FILE= statement 
         Changes the MAXPAGINGFILESIZE= statement 

         .Timer.drv.
         This section is created and the following statements are 
         inserted:
         Max386Res=10
         Max286Res=10

    CONTROL.INI
         .Installed.
         This section is created and the following statements 
         are inserted:
         3.1=YES
         HPPCL5A.DRV=yes
         FINSTALL.DLL=YES
         FINSTALL.HLP=YES
         HPPCL5A.HLP=YES
         HPPCL50P.HLP=YES
         note: the reference to the HP universal print drivers are 
               due to an HP LaserJet being selected during install.

         .Function.
         This section is created and the following statement is 
         inserted:
         SETTINGS=COLORS, FONTS, PORTS, MOUSE, DESTOP, PRINTERS 
                  INTERNATIONAL, SOUND, NETWORK 

    PROGMAN.INI
         .Settings.
         display.drv=<installed resolution> is inserted 

    SETUP.INF
         .oemdisks.
         A =. ,"IBM OS/2 Printer Driver Diskette 1","PMDD 1"
         B =. ,"IBM OS/2 Printer Driver Diskette 2","PMDD 2"
         C =. ,"IBM OS/2 Printer Driver Diskette 3","PMDD 3"

TITLE: 941121 INSTALLING WARP, GETTING SYS0045 ON WINDOWS DISK #1

DESCRIPTION OF SYMPTOMS
    Installing OS/ WARP passed the first phase and onto the second 
    phase of the installation, when asks to insert the WINDOWS 
    DISK #1, will received a " SYS0045 sector can't be found ... " 
    If going into OS/2 and DIR on the WINDOWS DISKS, it is ok, but if 
    trying to copy, xcopy any files from the WINDOWS DISKS to the 
    hardfile, result the same error SYS0045 message.

SUMMARY OF RESOLUTION
    User has changed the floppy drives around and did not update 
    the CMOS to reflects the changes.

DETAILS OF RESOLUTION
    User must go into the system CMOS and make sure the floppy 
    drives are setup correctly.
    Example: If changed the 1.44mb drive from B: to A:, and the 1.2mb
             drive from A: to B:, on the Setup on the CMOS should 
             reflect that 1.44mb as an A: drive and 1.2mb as an B:
             drive.

TITLE: 941121 WIN-OS2 SESSIONS FAIL TO LAUNCH. BOOTLOG.TXT HAS AS IT,S LAST STATEMENT, "LOADSTART=MOUSE.DRV"

DESCRIPTION OF SYMPTOMS:
    WIN-OS/2 fails to launch if there is no mouse type specified 
    in MOUSE.INI

SUMMARY OF RESOLUTION:
    Ensure the MOUSE.INI file has a type specified 

DETAILS OF RESOLUTION:
    When starting any WIN-OS/2 session (FS or Seamless), the session 
    will terminate before it starts. If initiated from an ICON, it 
    will hatch then unhatch. If initiated from a command line,
    "Loading Please Wait..." will appear, then the session prompt 
    will re-display. If starting a WIN-OS/2 session from a command 
    line with a "/B" switch, the BOOTLOG.TXT file will show 
    LOADSTART=MOUSE.DRV as the last statement in the file. A look 
    at MOUSE.INI reveals "MOUSETYPE=". That statement MUST equal the 
    type of hardware installed on the system. When running in 
    DOS/WINDOWS, the system will query the hardware attached and 
    update MOUSE.INI accordingly. This is not occurring in OS/2.
    APAR PJ16247 has been created to address this problem. Until 
    a resolution for the problem of why the MOUSE.INI file is not 
    being updated as it is in DOS/WINDOWS, ensure the MOUSETYPE=
    statement in MOUSE.INI = <the mouse type described in the 
    boot.description section in syste 

TITLE: 941115 RUNNING WEB EXPLORER UNDER WARP

DESCRIPTION OF SYMPTOMS:
    You can run Web Explorer under WARP version 3.0 as well as TCP-IP
    version 2.0 with the base kit service pack for TCPIP 2.0.

SUMMARY OF RESOLUTION:
    The customer will need obtain support from the Internet.

DETAILS OF RESOLUTION:
    If the customer is running Web Explorer they must obtain support 
    from the internet.

    The support news group on the internet newsgroup is:
       comp.os.os2.networking.tcp-ip

TITLE: 941122 INSTALLING OS/2 WARP, INTERNAL CDROM DRIVE CONNECTED TO A SOUNDCARD DIRECTLY (NOT A SEPARATE CONTROLLER CARD).

DESCRIPTION OF SYMPTOMS:
    Not recognizing cdrom.  OS2CDROM.DMD not found.

RESOLUTION:
    This is a hardware related problem.  User needs to do the 
    following:
    On the back of the cdrom drive is a jumper which controls the bus 
    device number.  OS/2 install requires it to be on 0 (zero).
    Most sound board manufacturers leave it at the factory default 
    of 1.  If it is anything other than 0, the install disk #1 will 
    not load the driver " OS2CDROM.DMD " and will stop installation 
    with a red screen saying it can't find the cdrom.

TITLE: 941123 INSTALLING WARP ON A SYSTEM WITH FUTURE DOMAIN 1680, FIRST PHASE HANG WITH A BLINKING CURSOR. NO LOGO ON THE FIRST REBOOT.

DESCRIPTION OF SYMPTOMS:
    Installing WARP on a system with Future Domain 1680 SCSI 
    controller and Toshiba 3401b CDROM, hang after the first reboot 
    with a blinking cursor on the top left hand corner.  No logo,
    just a black screen with blinking cursor. This is on a 1.5gb
    Maxtor hardfile.

SUMMARY OF RESOLUTION:
    User has low-level formatted the hardfile under the Future Domain 
    utilities, but did not partition the drive and high-level
    format under this utilities.  The Maxtor drive cylinders set is 
    incorrect, showing 816 instead of actual 1014 cylinders.  The
    hardfile was NOT correctly defined previously therefore causing 
    this problem.

DETAILS OF RESOLUTION:
    Make sure the hardfile is correctly define and format under the 
    Future Domain Utilities to avoid this problem.

TITLE: 941123 INSTALLING WARP ON A SYSTEM WITH CDROM (TOSHIBA) CONNECTED TO AN ADAPTEC 1542C, GETTING A RED SCREEN NO CDROM DEVICE SUPPORT FOUND.

DESCRIPTION OF SYMPTOMS:
    Red screen on DISK #1, message no cdrom device support found.

RESOLUTION:
    Under the Adaptec setting option (Ctrl+A), disable the FAST 
    SCSI and Synchronize option.
    This will enabled OS/2 WARP install DISK #1 to recognize the 
    cdrom.
    Note: The system has also a SoundBlaster card, but the 
    cdrom (Toshiba) is connected to the Adaptec 1542C SCSI 
    controller.

TITLE: 941129 C0000005 ON DISK #1 INSTALLATION OF WARP CS:EIP = 013b : 00000ced CSLIM = 000025ab

DESCRIPTION OF SYMPTOMS:

    Installation of WARP, on Disk 1 received the following error:
    "A program in this session encountered a problem and 
     cannot continue.
     c0000005
     P1 =00000000 P2 =ffffffff P3 =xxxxxxxx P4 =xxxxxxxx
     EAX=00000002 EBX=ffe4a814 ECX=00000041 EDX=ffe28c44
     ESI=ffe4000a EDI=ff3f0008
     DS=03cb  DSACC=00f3  DSLIM=000007ff
     ES=0130  ESACC=00f3  ESLIM=00005133
     FS=0000  FSACC=****  FSLIM=********
     GS=0000  GSACC=****  GSLIM=********
     CS:EIP=013b:00000ced CSACC=00fb  CSLIM=000025ab
     SS:EIP=0017:00000fc6 SSACC=00f3  SSLIM=00000fff
     EBP=00000433 FLG=00013202

SUMMARY OF RESOLUTION:

    Check the CONFIG.SYS, user has edited this file and instead of 
    putting " REM " for remarks out the statement, user put a non-
    alphabet characters.  For example, instead of the following:
    REM basedev=ibm1s506.add
    user has put 
    ;basedev=ibm1s506.add  (a semi-colon " ; ")
    This above will result the c0000005 error on disk #1.

DETAILS OF RESOLUTION:

    Make sure the user does not use any non alphabet characters for 
    any statements on the config.sys.
    Under OS/2, everytime a statement needs to be REMarks out,
    user REM instead of ";" or non alphabet characters.

TITLE: 941205 GENERAL PROBLEMS ON INSTALLATION OF WARP, MAINTENANCE DESKTOP OR BEFORE THE FINAL REBOOT

DESCRIPTION OF SYMPTOMS:

    1. Customer receives sys3175 in os2mm.dll (PJ16290) on first 
       reboot or Maintenance Desktop.
    2. Customer receives sys3175 in unpack2.exe, when continuing 
       installation through the maintenance desktop on any diskette.
    3. OS2 is unable to operate your hard disk or your diskette drive.
    4. System hangs on maintenance desktop.
    5. System beeps on diskette #7 when asking for the diskette.

RESOLUTION:

    Remark out the basedev=xxxxxxx.add from config.sys on the harddrive 
    except ibmint13.i13 and ibm%flpy.add and the cdrom 
    controller device driver (Where xxxxxx can be any character and % is 
    replaced by 2 for microchannel system and a 1 if any other system).
    Also refer customer for possible 174 in Users Guide to OS/2 book 
    additional explanation and actions.
    If customer has Ethernet Card (NE2000 Compatible), ask to 
    customer to remove it (PJ15955).

TITLE: 941103 INSTALLING S3964 DRIVERS ON WARP OS/2 VERSION 3.0 USING S3'S DRIVERS (THOSE WRITTEN BY S3 CORP.)

DESCRIPTION OF SYMPTOMS:

    Problems installing the S3 drivers for the S3 964 chip on system with 
    OS/2 v3.0
        1.  The install does not finish 
        2.  The install hangs 

SUMMARY OF RESOLUTION:

    1.  Edit the S3inst.cmd file 
    2.  Change all references to x:\os2 to x:\os2\boot.
         (X: = drive where os2 resides)
    The drivers in original format will not install because the reference 
    the Os2 directory.  Os2 v 3.0 installs the drivers into the Os2\Boot
    directory.

DETAILS OF RESOLUTION:

    1.  Edit the S3INST.CMD file by:
         a.  Place the S3 driver diskette into the disk drive.
         b.  Change to the disk drive 
         c.  Pull S3INST.CMD into an editor 
    2.  Change the reference from X:\OS2 TO X:\OS2\BOOT
         ('X' = drive where OS/2 resides)
         Note: The drivers in the original format will not install since 
                 reference is to the \OS2 directory.  OS/2 v3.0 installs 
                 drivers into the \OS2\BOOT directory 

TITLE: 941129 WARP PACKAGE UPDATE - HOW TO FIND OUT WHICH WARP PACKAGE THE CUSTOMER RECEIVED

DESCRIPTION OF SYMPTOMS:

    How to tell which WARP Package the customer is running.

SUMMARY OF RESOLUTION:

    Check the manufactured packages.
    The SYSINST1.EXE file has been updated.

DETAILS OF RESOLUTION:

    The only file that was changed in the updated WARP Package is 
    SYSINST1.EXE.  This file is located on Disk 1 or CD Rom 1 and 
    is installed to:

         X:\OS2\INSTALL\BOOTDISK\SYSINST1.EXE

    The old file size for SYSINST1.EXE is 4992 bytes, dated 10-08-94.
    The new file size for SYSINST1.EXE is 4960 bytes, dated 10-25-94.

                       ************************

 The following should be used to distinguish the original GA 
 version of WARP from the updated packages, or from newly 
 manufactured packages.

 1. 16-Digit Code on Bottom of WARP Box (1st 6 Digits are Date of Mfg)
   - If Down-Level (not reworked) will have date prior to 10/29/94
   - If Reworked, will have Original Code w/date prior to 10/29/94
     PLUS Additional 16-Digit Code that will reflect date of rework 
   - Single 16-Digit Code w/date After 10/29, reflects newly 
     Manufactured Product, w/revised code.

 2. Shipping Carton of any "REWORKED" Product will have a single 
    WHITE STICKER (no text) on outside of Box.  White sticker will 
    be visible thru pallet.

 3. Diskette Label of Diskette 1 has revised Part Number (P/N):
    83G8658 (for Diskette Version)
    83G8661 (for CD-ROM Version)

TITLE: 941130 TRAP000E WITH CS:EIP 0160:FFF6EFBE

DESCRIPTION OF SYMPTOMS:

    Customer receives a Trap000e with cs:eip 0160:FFF6EFBE when 
    running laps WR06000 and/or lan server IP07000.  The function 
    name which is failing is _VMGetSem.

SUMMARY OF RESOLUTION:

    Customer must upgrade to the latest csd's for Laps and Lan 
    server.  (WR07045 and IP07045)

DETAILS OF RESOLUTION:

    If a customer receives a Trap000E with CS:EIP 0160:FFF6EFBE they 
    must upgrade their Laps to WR07045 and Lan Server to IP07045.

    NOTE:  This may not necessarily pertain to Laps and Lan Server.  If
    the customer is running any other Product such as Novell, other 
    Lan software, or specific drivers make sure they are updated to 
    the latest version.

TITLE: 941209 System hangs with Adaptec 2740/2742 controller with cdrom attached.

DESCRIPTION OF SYMPTOMS:
    Attempting to access a CDROM attached to an Adaptec 2740/2742
    scsi controller causes trap or system hang.

SUMMARY OF RESOLUTION:
    Disable tagged queing for the AIC7770.ADD driver.

DETAILS OF RESOLUTION:
    1. Edit the OS2 config.sys file.

    2. Change the line 

       BASEDEV=AIC7770.ADD
                  to 
       BASEDEV=AIC7770.ADD /A:0 /TAG:1

    3. Shut down system and then reboot for change to take effect.

TITLE: 941208 SHUTDOWN FAILS UNDER OS/2 2.11 OR WARP DUE TO LOTUS CC:MAIL BEING ON THE SYSTEM

DESCRIPTION OF SYMPTOMS:
    In some cases, after installing CCMail Client on a system running 
    WARP 3.0, the user will be unable to successfully shutdown.

SUMMARY OF RESOLUTION:
    CCmail is aware of this and the 1.04 build will address this 
    issue.

DETAILS OF RESOLUTION:
    To work around this problem:
        Make sure the user either has their CCMail folder open, or 
        places a shadow of any object within the CCMail folder on the 
        OS/2 desktop, prior to shutdown.

    ALSO, word from a Lotus support tech is that if the IN BOX has a 
    shadow on the Desktop, then the problem will not occur.

    This problem will be addressed in the version 1.04 of CCmail.
    The most current version of CCMail Client is 1.03 and 1.04 is 
    scheduled to be available early 1995.

TITLE: 941207 WARP ERROR MESSAGE "DRIVE X NOT READY PRESS ANY KEY"

DESCRIPTION OF SYMPTOMS:

    CUSTOMERS USING THE BOOT MANAGER FEATURE UNDER OS/2 WARP MAY GET 
    THE ERROR MESSAGE "DRIVE 1 NOT READY PRESS ANY KEY" AND THE SYSTEM 
    BOOTS NORMALLY. OTHER DRIVES NUMBERS MAY ALSO BE REPORTED AS NOT 
    READY. THIS IS MOST PREVALENT ON COMPUTERS THAT UTILIZE A SCSI 
    HOST ADAPTER.

SUMMARY OF RESOLUTION:

    THE CUSTOMER SHOULD CHECK THE HARDWARE SETTINGS OF ALL THE 
    DRIVES IN HIS SYSTEM. ON SYSTEMS WITH SCSI HOST ADAPTERS, BE 
    CERTAIN THAT ONLY BOOTABLE DRIVES HAVE A SCSI ID OF 0 OR 1.
    USING FDISK FROM A PREVIOUS VERSION OF OS/2 TO INSTALL THE 
    BOOTMANAGER WILL CIRCUMVENT THE MESSAGE.

DETAILS OF RESOLUTION:

    THE ERROR MESSAGE APPEARING IS THE RESULT OF ADDITIONAL 
    MESSAGEING THAT WAS ADDED TO ALERT A USER THAT AN EXTERNAL 
    DRIVE MAY NOT BE POWERED ON. ONE OF THE REASONS THAT IT APPEARS 
    FOR WARP USERS WITHOUT EXTERNAL DRIVES MAY BE A NON STANDARD 
    IMPLENTATION OF THE BIOS IN THE USERS SCSI CARD. USING 
    THE FDISK PROGRAM FROM A PREVIOUS VERSION OF OS/2 WILL STOP 
    THE ERROR MESSAGE FROM APPEARING. FDISK.COM IS LOCATED ON DISK 1 
    OF MOST VERSIONS OF OS/2 INSTALLATION DISKETTES, IT IS ALSO IN THE 
    \OS2SE21\DISK_2 DIRECTORY OF MOST OS/2 CDROMS.

TITLE: 941207 IPE 0160:FFFBA0FC - 000D:000680FC, 1163, 7019 ON DISK 1 INTERNAL REVISION 8.162 94/09/19

DESCRIPTION OF SYMPTOMS:
    Installing WARP on Disk #1 when the user replaced the IBMKBD.SYS
    with the size of 29,525, will get the following IPE.
    *************** IPE 16/32-bit *************************
      THE SYSTEM DETECTED AN INTERNAL PROCESSING 
      ERROR AT LOCATION # 0160:fffba0fc - 000d:000680fc
       1163, 7019 
      048600b4 
      INTERNAL REVISION  8.162      94/09/19
    *********** end IPE 16/32-bit ************************

RESOLUTION:
    User has downloaded the wrong IBMKBD.SYS file.
    The file size should be 4,677 and dated 7/30/94.
    Note: this file is the temporarily fix for PJ16077 

TITLE: 941209 WHAT IDE CD-ROMS ARE COMPATIBLE WITH OS2 Warp? AND HOW DO I MAKE THEM WORK?

DESCRIPTION OF SYMPTOMS:
    CDROM NOT WORKING UNDER WARP 

SUMMARY OF RESOLUTION:
    What Follows is a list of CD-ROMs that are known to be compatible 
    with Warp and how to make them work.

DETAILS OF RESOLUTION:

    The IDE hard disk driver, IBM1S506.ADD, was made aware of ATAPI.
    This driver will claim all ATAPI devices and mark them as generic 
    devices. The IBMIDECD.FLT filter loads afterwards and scans all 
    drivers for generic ATAPI devices. If it locates one, it will decide 
    if that device is a CDROM.

    Note:  In addition to IBM1S506.ADD and IBMIDECD.FLT, all CD-ROM
    in the table below require the OS2CDROM.DMD and CDFS.IFS device 
    These are added automatically when the selective install is done.

    CDROM.

    An IDE CDROM cannot be a master while a hard drive is being a slave.
    You cannot use the IBMINT13.I13 for an IDE CDROM.

         -------------------------------------
         Manufacturer  |Model      |  Notes  |
         --------------|-----------|---------|
         Mitsumi       |FX001DE    |    1    |
         ------------------------------------|
         NEC           |CDR-250    |         |
                       |CDR-260    |    2    |
                       |NEC 2vi    |         |
         ------------------------------------|
         Sony          |55E        |    1    |
                       |55D        |    1    |
         ------------------------------------|
         Panasonic     |571        |         |
         ------------------------------------|
         Wearnes       |CDD-120    |         |
         -------------------------------------

    Notes:

    1. The Mitsumi and Sony cdroms may have problems because they are not 
       ATAPI 1.2 compliant. This should be fixed with updated drivers.

    2. NEC 260 cdroms that ship with some Gateway systems adhere to the 
       1.7 spec instead of 1.2. For these cdroms, the BASEDEV=IBM1S506. A 
       line in the OS2 config.sys file has to be edited as follows:

                BASEDEV=IBM1S506.ADD /A:x /U:y /ATAPI

       The /A switch refers to the adapter number that the cdrom 
       is attached to. The /U option references the unit or device 
       number on a particular adapter. The /ATAPI parameter 
       enables ATA Packet Interface protocol for the NEC 260. If the 
       cdrom is attached to the second IDE port or adapter in a 
       system and is the only device on the adapter you would 
       enter:

                BASEDEV=IBM1S506.ADD /A:1 /U:0 /ATAPI

TITLE: 941201 Philips cdrom causes boot problem if /m parameter used

DESCRIPTION OF SYMPTOMS:

    After setting the number of 2500 byte CD frame buffers to a value 
    greater than the default value, OS2 will not boot. The default value 
    is 16, the maximum 26, and the minimum 8. If customer is loading 
    the LMS205.ADD driver, the line in config.sys would read 

              BASEDEV=LMS205.ADD /m:26

    to specify 26 2500 byte CD frame buffers.
    With the Philips 206 cdrom, the line would read 

              BASEDEV=LMS206.ADD /m:

SUMMARY OF RESOLUTION:

    Change the number of CD frame buffers back to the default value.

DETAILS OF RESOLUTION:

    Please follow these instructions:

    1. Bring up the OS2 config.sys in an editor.

    2. Check the config.sys for the statements 

        BASEDEV=LMS205.ADD /m:26

    3. Remove the /m:26 so the line reads 

        BASEDEV=LMS205.ADD

    4. Save the file, shutdown and reboot for the changes to take 
       effect.

October 25, 1995 

                    Personal Systems Support Family 

                       Platform Offering Options 
 ----------------------------------------------------------------------

 +--------------------------------------------------------------------+
 | Figure 1 (Page 1 of 2). Platform Offering Options                  |
 +--------------+-----------------+-----------------+-----------------+
 |              | SUPPORT LINE    | SUPPORT LINE    | SUPPORT LINE    |
 |              | PER INCIDENT    | STANDARD        | PREMIUM         |
 +--------------+-----------------+-----------------+-----------------+
 | Fees         | $190 Per        | $4,495 for      | $29,995 for     |
 |              | Incident        | Unlimited       | Unlimited       |
 |              |                 | Incidents       | Incidents       |
 |              |                 | ($4,050 with    | ($28,645 with   |
 |              |                 | certification)  | certification)  |
 +--------------+-----------------+-----------------+-----------------+
 | Support for  | Not Applicable  | Priced Per      | All products    |
 | Additional   |                 | Product Added   | are included    |
 | Products     |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Support      | 8 AM to 5 PM    | 8 AM to 5 PM    | 24 X 7          |
 | Hours        | Customer Time   | Customer Time   | (excluding      |
 |              | Zone - Monday   | Zone - Monday   | Christmas Day)  |
 |              | through Friday  | through Friday  |                 |
 |              | (excluding U.S. | (excluding U.S. |                 |
 |              | national        | national        |                 |
 |              | holidays)       | holidays)       |                 |
 +--------------+-----------------+-----------------+-----------------+
 | 24 X 7       | $260 Per        | $1,575          | Included        |
 | Coverage     | Incident        | additional      |                 |
 |              |                 | ($6,070 total   |                 |
 |              |                 | includes the    |                 |
 |              |                 | base operating  |                 |
 |              |                 | system)*        |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Priority     | Not Applicable  | $4,995          | Included        |
 | Handling     |                 | additional      |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Customer     | Not Applicable  | 2 primary / 2   | 6 primary / 6   |
 | Contacts     |                 | alternates      | alternates      |
 | Included     |                 |                 | (includes 2     |
 |              |                 |                 | primary and 2   |
 |              |                 |                 | alternates for  |
 |              |                 |                 | extended hours  |
 |              |                 |                 | coverage)       |
 +--------------+-----------------+-----------------+-----------------+
 | Additional   | Not Applicable  | $2,995 each     | $2,995 each     |
 | Customer     |                 |                 |                 |
 | Contacts     |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Multivendor  | Not Applicable  | $1,995          | Included        |
 | Coordination |                 | additional      |                 |
 +--------------+-----------------+-----------------+-----------------+
 |              | SUPPORT LINE    | SUPPORT LINE    | SUPPORT LINE    |
 |              | PER INCIDENT    | STANDARD        | PREMIUM         |
 +--------------+-----------------+-----------------+-----------------+
 | Monthly      | Not Applicable  | Included        | Included        |
 | Activity     |                 |                 |                 |
 | Reports      |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | NOTE:  * The charge for Extended Hours Coverage includes the       |
 | OPERATING SYSTEM ONLY.  24 X 7 coverage for each additional        |
 | product is subject to a 35% premium of the cost of support for     |
 | that product, on a product-by-product basis, and must be added to  |
 | the base charge.                                                   |
 |                                                                    |
 | A 10% discount will apply for multiple purchases of either Support |
 | Line Standard or Support Line Premium.  Discounts do not apply to  |
 | optional charges.                                                  |
 +--------------------------------------------------------------------+
************************************************************************                     
Personal Systems Support Family                                    
Fees  
----------------------------------------------------------------------   
PERSONAL SYSTEMS FORUM   o   Forum - No charge   o   
IBM  TalkLink  Fee  -  $18  per  month (plus one-time 
registration      charge of $15)    PERSONAL SYSTEMS 
TECHNICAL CONNECTION PERSONAL SOFTWARE CD-ROM   o   
Single copy - $59   o   Annual Subscription - Quarterly 
updates $119   o   Annual Subscription - Monthly updates 
$299   PERSONAL SYSTEMS CONSULT LINE, PER HOUR 
(MINIMUM OF 1 HOUR)   $240   IBM HOUSE CALL, PER HOUR 
(MINIMUM OF 2 HOURS)   o   Hourly - $170   o   2 - 19 
Hours - $170 per hour   o   20 -99 Hours - $155 per hour   o   
100+ Hours - $140 per hour    CUSTOMER APPLICATION 
ASSISTANCE, PER HOUR   $240   DESKTOP APPLICATION 
SUPPORT   o   $64 per Incident   o   $600 for 10 Incidents   
TECHNICAL SOLUTIONS   Annual Subscription - $50  
***********************************************************************                     
Personal Systems Support Family                        Single 
User Services Options  
---------------------------------------------------------------------- 
 +--------------------------------------------------------------------+
 | Figure 2. Single User Services Options                             |
 +--------------+-----------------+-----------------+-----------------+
 |              | SINGLE INCIDENT | SINGLE INCIDENT | UNLIMITED       |
 |              | - 800 #         | - 900 #         | INCIDENTS       |
 +--------------+-----------------+-----------------+-----------------+
 | Contract     | Single Incident | Single Incident | Annual          |
 | Period       |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Fees         | $45.00 Per      | $2.00 Per       | $179.00 Per     |
 |              | Incident        | Minute, $50     | Year            |
 |              |                 | Maximum Per     |                 |
 |              |                 | Incident        |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Standard     | OS/2 & DOS      | OS/2 & DOS      | OS/2 & DOS      |
 | Products     |                 |                 | (limited        |
 |              |                 |                 | product set)    |
 +--------------+-----------------+-----------------+-----------------+
 | Extended     | N/A             | N/A             | N/A             |
 | Products     |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Support      | 8AM to 5PM      | 8AM to 8PM      | 8AM to 5PM      |
 | Hours        | Customer Time   | Eastern Time -  | Customer Time   |
 |              | Zone - Monday   | Monday through  | Zone - Monday   |
 |              | through Sunday  | Sunday          | through Sunday  |
 |              | (excluding U.S. | (excluding U.S. | (excluding U.S. |
 |              | national        | national        | national        |
 |              | holidays)       | holidays)       | holidays)       |
 +--------------+-----------------+-----------------+-----------------+
 | 24 X 7       | N/A (Customer   | N/A             | N/A             |
 |              | can purchase    |                 |                 |
 |              | platform 24 X 7 |                 |                 |
 |              | Single Incident |                 |                 |
 |              | if required)    |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Priority     | N/A             | N/A             | N/A             |
 | Handling     |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | # of         | N/A             | N/A             | Single User,    |
 | Contacts     |                 |                 | Single License  |
 +--------------+-----------------+-----------------+-----------------+
 | Multivendor  | N/A             | N/A             | N/A             |
 | Coordination |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+
 | Monthly      | N/A             | N/A             | N/A             |
 | Activity     |                 |                 |                 |
 | Reports      |                 |                 |                 |
 +--------------+-----------------+-----------------+-----------------+

TITLE: 941208 INSTALLING WARP ON VALUEPOINT 6384-199 (P60/D), ON DISK #1 HANGS WITH DISKETTE LIGHT ON AND LOGO DISPLAYED.

DESCRIPTION OF SYMPTOMS:
    Attempting to install OS/2 Warp on ValuePoint 6384-199 (P60/D).
    Installing from diskettes.  Boot from installation diskette,
    load disk 1 when requested  disk 1 hangs with diskette light 
    on and logo displayed.
    ALT-F2 shows nothing.  No driver has been loaded.
    Turned off int/ext cache and shadowing ROM did not help.

RESOLUTION:
    These ValuePoint systems came with the Flash EEPROM level 
    0.13.01.AV0M and it has an AMI BIOS.  User needs to download 
    VPP60FL6.DSK from the BBS in Raleigh 919-517-0001.  The
    new BIOS is 1.00.06.AV0M.
    Contact PS/VP Technical support for more informations on 
    getting this new Flash EEPROM upgrade.

TITLE: 941212 COULD NOT LOCATE VROBJ.DLL (OS/2 WARP BONUSPAK)

DESCRIPTION OF SYMPTOMS:

    Customer is attempting to run the BonusPak Installation 
    Utility (INSTALL.CMD).  The program starts up and issues 
    five "1 file(s) copied" messages and then pops up an error 
    box that states: " BPIU.EXE - COULD NOT LOCATE VROBJ.DLL ".

SUMMARY OF RESOLUTION:

    Somehow the customer's LIBPATH statement has been changed 
    such that the ".;" (dot semicolon) has been deleted from 
    the LIBPATH.  The LIBPATH statement in CONFIG.SYS should 
    look similar to this: LIBPATH=.;C:\OS2\DLL;C:\OS2\MDOS;
    continuing on to the end.  NOTE: C is drive where OS/2
    Warp is installed.

DETAILS OF RESOLUTION:

    If your customer is experiencing this error with the 
    BonusPak Installation Utility, have the customer check 
    his CONFIG.SYS file and look for the .; in the LIBPATH 
    statement.  It normally should be the first entry in 
    the list of subdirectories.  On a newly installed machine 
    it is the first item.  It may however be located anywhere 
    on the LIBPATH= line.  Ask the customer if he might have 
    edited this line in his CONFIG.SYS or installed any 
    applications that stated that they were going to edit 
    or update CONFIG.SYS.  That will be the way to determine 
    how the line might have gotten modified.  OS/2 Warp needs 
    the .; in the LIBPATH to function correctly.

    A missing .; in the LIBPATH can result in all sorts of 
    errors occurring with different programs of the BonusPak 
    and the system in general.

TITLE: 941207 USER MAY GET SYS3175 IN INSTALL.EXE WHILE INSTALLING WARP ON ZEOS PANTERA SYSTEM.

DESCRIPTION OF SYMPTOMS

User may get the following SYS3175 in Install.exe during OS/2 3.0 Installation on Zeos Pantera P90 System.

    . 
    *************** SYS3175 32-bit***************
    A program generated an acess violation at 0004d8a9 
    install.exe 0004:0000d8a9
    P1=00000008 P2=000000a0 P3=xxxxxxxx P4=xxxxxxxx  EAX=00000000
    EBX=00000004 ECX=00000005 EDX=bed80127
    ESI=00000d22 EDI=00005628
    DS=008f  DSACC=00f3  DSLIM=0000d12f
    ES=0127  ESACC=00f3 ESLIM=00000d22
    FS=150b  FSACC=00f3  FSLIM=00000030
    GS=0000 GSACC=****  GSLIM=********
    CS:EIP=0027:0000d8a9 CSACC=00fb CSLIM=0000daa9
    SS:EIP=008f:0000a7d2 SSACC=00f3  SSLIM=0000d12f
    EBP=0000a7e8 FLG=00012246
    *************** SYS3175 32-bit End ***********

SUMMARY OF RESOLUTION

Contact Zeos Technical Support for Bios Upgrade Information.

DETAILS OF RESOLUTION

If a system has a Flash Bios Version less than V9.0, user needs to upgrade his Bios to 9.0 which can be downloaded from Zeos Bulletin Board System at 612-362-1219. Once the bios is upgraded, the hard- ware settings for IDE drive in CMOS should be configured as following.

              Multi Sector = Disable 
              Pre Set      = Disable 
              LBA          = Enable 

For more info, please contact Zeos Technical Support.