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| <PRE>
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| Note: there are 3 CIS id's for reporting problems listed at the end
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| of this file.
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|
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|
| ------ Submit an OS/2 Problem Report ------
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|
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| <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
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| << THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
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| <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
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|
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| Customers should use this form to report a suspected OS/2 DEFECT to
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| IBM support.
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|
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| IBM employees should refer to the OS2DFECT FORUM in IBMPC for instructions on
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| how to report an OS/2 defect.
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|
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| If you have How-to or other questions about OS/2, please refer to these
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| sources:
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|
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| - The OS/2 on-line help and README.
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| - If you have a CompuServe id, you may submit an item to the
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| appropriate section within the forums under IBMOS2 (GO IBMOS2).
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| - Many bulletin board systems contain user forums where OS/2 users
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| share information and ideas on OS/2.
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|
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| If you have Beta problems or suggestions, please refer to the bottom of this
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| form for the proper reporting procedure. While we appreciate your input, we do
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| not accept Beta problems through the Base defect or ES/LS support ID's.
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| Customers with CompuServe ID's may report problems on CIS in IBM's OS2SUPPORT
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| forum, section 16, BETA PROGRAM '92. If you do NOT have a CIS ID, please send
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| the feedback via Internet to the CIS address: 76711.175@compuserve.com
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|
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| Please provide as much information as possible on your problem. Feel free to
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| add additional space, or remove sections of the form that are not relevant to
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| your problem.
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|
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| CONTACT PERSON: __________________________________
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|
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| PHONE NUMBER: (___) ___-____ x____ Phone number where you can be
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| FAX NUMBER: (___) ___-____ x____ contacted between 8-5, M-F.
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|
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| Note: Support will normally be handled electronically through
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| CompuServe mail. IBM may contact you via telephone if it
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| appears it will expedite resolution to the problem.
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|
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| Would you rather be contacted by phone? Y _ N _
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|
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| ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
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| ________________________________________________________ __________
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|
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| DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step recreation
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| scenario. Also, please include any fixes or work arounds you may have already
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| tried.
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| ________________________________________________________ __________
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| ________________________________________________________ __________
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| ________________________________________________________ __________
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| ________________________________________________________ __________
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| ________________________________________________________ __________
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|
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| Enter any error messages that occur: ________________________________
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|
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| Select the appropriate answers by placing an "X" in the space indicated. Can
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| you recreate the problem? Y _ N _
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| Has the problem occurred on more than one system? Y _ N _
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|
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| OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
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| OS/2 Version 2.0 .........: _ CSD Level: _______
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| OS/2 Version 2.0 GRE......: _ CSD Level: _______
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| OS/2 1.3 Standard Edition : _ CSD Level: _______
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| OS/2 1.3 Extended Edition : _ CSD Level: _______
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|
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| NOTE - CSD = Corrective Service Diskette.
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| Use the SYSLEVEL command to determine, if unknown.
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|
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| HARDWARE CONFIGURATION (provide as much as possible):
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| Brand and model of PC: ____________________________________
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| Microprocessor: Intel _ Other (specify) _______________
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| Type: 286 _ 386SX _ 386 _ 486SX _ 486 _ Speed: __ MHz
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| Total RAM ....: __ MB
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| Disk drive ...: ____ MB
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| File System: FAT _ HPFS _
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| Manufacturer: ___________________ Model # _______
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| Type: IDE _ SCSI _ MFM _ RLL _ Unknown _
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| Manufacturer and model # of disk controller: ______________________
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| Manufacturer, revision #, and date of System BIOS: __________________
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| Manufacturer and model # of video adapter: __________________________
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| Manufacturer and model # of display: ________________________________
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| Memory installed on video adapter: _____ EGA _ VGA _ SVGA _ XGA _
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| Diskette Drive A: 3 1/2" _ 5 1/4" _
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| Diskette Drive B: 3 1/2" _ 5 1/4" _
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| List other adapters installed: _____________________
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| _____________________
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| _____________________
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|
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| TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap display
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| similar to the following, enter any of the register values that you recorded:
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|
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| SESSION TITLE: __________________________________________________
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| TRAP____
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| AX=____ BX=____ CX=____ DX=____ BP= ____ SI=____ DI=____
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| DS=____ ES=____ FLG=____ CS=____ IP=____ SS=____ SP=____
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| MSW=____ CSLIM=____ SSLIM=___ DSLIM=___ ESLIM=____ CSACC=__
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| SSACC=__ DSACC=__ ESACC=__ ERRCD=____ ERLIM=____ ERACC=__
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| ________________________________________________________ ________
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| ________________________________________________________ ________
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| ________________________________________________________ ________
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|
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| If a TRAP occurs and results in the 32 bit trap display similar to the
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| following, enter any of the register values that you recorded:
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| TRAP ____
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| ERRCD=____ ERACC=____ ERLIM=________ EAC=________ EBX=________
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| ECX=________ EDX=________ ESI=________ EDI=________ EBP=________
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| FLG=________ CS:EIP=____:________ CSACC=____ CSLIM=________
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| SS:ESP=____:________ SSACC=____ SSLIM=________ DS=____ DSACC=____
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| DSLIM=________ CR0=________ ES=____ ESACC=____ ESLIM=________
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| CR2=________ FS=____ FSACC=____ FSLIM=________ GS=____ GSACC=____
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| GSLIM=________
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|
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| THE SYSTEM DETECTED AN INTERNAL PROCESSING
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| ERROR AT LOCATION ##____:________ - ____:____. _____, ____ ________
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| INTERNAL REVISION _.___, __/__/__
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|
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| PRINTER - If this is a printer problem, please provide the following:
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| Printer Vendor: __________________ Model ....: ________________
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| Driver Name ..: __________________ Port Used : ________________
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| Printer is attached to: Local _ LAN Server _ Host _
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|
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| COMMUNICATIONS MANAGER - If this is a problem with Communications Manager,
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| please provide answers in this section:
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| OS/2 Extended Services ............: _ CSD Level: _______
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| OS/2 EE Communications Manager 1.3 : _ CSD Level: _______
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| Describe your Communications Manager configuration (DFT, T-R, etc):
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| ________________________________________________________ ________
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| ________________________________________________________ ________
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|
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| LOCAL AREA NETWORK - If this is a local area network problem, please enter
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| information about the lan involved.
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|
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| LAN SERVER: OS/2 LAN Server Version 1.3 : _ CSD Level: ________
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| OS/2 LAN Server 2.0 Entry ..: _ CSD Level: ________
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| OS/2 LAN Server 2.0 Advanced: _ CSD Level: ________
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|
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| LAN REQUESTER:
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| LAN Server 2.0 Requester....: _ CSD Level: ________
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| OS/2 1.3 Requester..........: _ CSD Level: ________
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|
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| DOS LAN REQUESTER
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| LS 2.0 Requester ...........: _ CSD Level: ________
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| OS/2 1.3 Requester .........: _ CSD Level: ________
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| DOS Version: ____ DOS Vendor: _________________
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|
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| Is the failing system a Domain Controller? Y _ N _
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| Is the failing system an additional server? Y _ N _
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|
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| DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please enter
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| information about the DataBase Manager problem below.
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|
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| SQL Error Code ....: ________
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| Secondary Return Code: ________
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| Error occurs when database is being accessed as:
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| Stand Alone ......: Y _ N _
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| Requester (Client): Y _ N _
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| Database Server ..: Y _ N _
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| Using RDS ........: Y _ N _
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| Using LAN ........: Y _ N _
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| If the error is occurring at a requester, can the problem be recreated
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| at the server? .....: Y _ N _
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| Error occurs in which application?
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| Query Manager.....: _
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| LI ..............: _ (Command Line Interface)
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| User Application..: _
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| If a trap has occurred, provide the SQLABEND results:
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| ________________________________________________________ _________
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| ________________________________________________________ _________
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| ________________________________________________________ _________
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|
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| PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are
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| ready to send this OS/2 Problem Report, send the form via CISMAIL
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| to ---
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|
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| Base problems - Base Support, 76711,610
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| ES/LS problems - ES/LS Support, 76711,611
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| (ES = IBM Extended Services, LS = IBM LAN Server)
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|
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| Beta problems - 2.1 Beta, 76711,175
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| (FEEDBACK purposes only...you will not be contacted).
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|
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|
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| </PRE>
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| [[Category:Announcements]]
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