OS2CE101 - OS/2 2.x Technical Support Topics

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OS/2 2.x Technical Support Topics - Course OS2CE101

   Installation, configuration, crash recovery, EA management

Objective:

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To improve OS/2 onsite support of OS/2 2.0 installations. Support procedures will be documented and explained

Intended Audience:

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  IBM OSS, CE, and other Customer support personnel
  Onsite support personnel
  Programmers who will interface with OS/2 customers

Prerequisites

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  Have installed OS/2 2.0
  Have used OS/2 2.0 (especially Workplace Shell)
  Prior install/user experience with DOS and Windows
  Hardware installation experience a plus

Course length: 5 days

Outline

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OS/2 Product

  Description, Packaging
  Support personnel org chart
  Other support mechanisms: BBS, CServe, hotline

HW configuration caveats

  Microchannel, PS/2
  PS/1, Valuepoint
  OEM

Disk partition management

  Options: Boot Manager, Dual Boot, other
  Support of other operating systems
  Formatting issues

OS/2 Installation

  Selective install
  Device install
  Anticpated support issues

Boot Sequence

  Process - from POST to Workplace shell (WPS)
  Config.sys load order
  STARTUP.CMD, AUTOEXEC.BAT

Device configuration

  Device driver types: BASDEV, DEVICE
  Peripherals
     Disks - Bernoulli boxes, CD-ROM, tape, Floptical
     Communications - Modems, Faxes
     IO connections - SCSI, proprietary

OS/2 configurations/setups

  DOS sessions settings
  WIN-OS/2

System Files

  OS2.INI, OS2SYS.INI
  Other system files

Identifying revision level

� OS/2 2.x Technical Support Topics - OS2CE101 (Con't)

Extended Attributes

  EA_DATA.SF file structure
  EA contents, functions
  EAUTIL usage
  Anticipated support functions

Crash Recovery

  Kernel trashed/missing
  EA trashed/missing
  Desktop icons disappear
  Config.sys deletion
     Shell statement missing - config.sys
     DOS Session not available error msg
  Boot manager partition written over
  Missing DLLs
     list of critical DLLs
  Third party recovery tools
  Crash recovery techniques

Third party OS/2 utilities

  Disk Maintenance - files and disk optimization
  System analysis
  System performance enhancement

Program anomalities

  OS/2 base OS
  Workplace shell (WPS)
  Win-OS/2
  DOS apps
  Windows apps
  Networking environments

Optional:

  REXX: Command, functions