Platform Offering Options

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October 25, 1995

                   Personal Systems Support Family
                      Platform Offering Options
----------------------------------------------------------------------


+--------------------------------------------------------------------+
| Figure 1 (Page 1 of 2). Platform Offering Options                  |
+--------------+-----------------+-----------------+-----------------+
|              | SUPPORT LINE    | SUPPORT LINE    | SUPPORT LINE    |
|              | PER INCIDENT    | STANDARD        | PREMIUM         |
+--------------+-----------------+-----------------+-----------------+
| Fees         | $190 Per        | $4,495 for      | $29,995 for     |
|              | Incident        | Unlimited       | Unlimited       |
|              |                 | Incidents       | Incidents       |
|              |                 | ($4,050 with    | ($28,645 with   |
|              |                 | certification)  | certification)  |
+--------------+-----------------+-----------------+-----------------+
| Support for  | Not Applicable  | Priced Per      | All products    |
| Additional   |                 | Product Added   | are included    |
| Products     |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| Support      | 8 AM to 5 PM    | 8 AM to 5 PM    | 24 X 7          |
| Hours        | Customer Time   | Customer Time   | (excluding      |
|              | Zone - Monday   | Zone - Monday   | Christmas Day)  |
|              | through Friday  | through Friday  |                 |
|              | (excluding U.S. | (excluding U.S. |                 |
|              | national        | national        |                 |
|              | holidays)       | holidays)       |                 |
+--------------+-----------------+-----------------+-----------------+
| 24 X 7       | $260 Per        | $1,575          | Included        |
| Coverage     | Incident        | additional      |                 |
|              |                 | ($6,070 total   |                 |
|              |                 | includes the    |                 |
|              |                 | base operating  |                 |
|              |                 | system)*        |                 |
+--------------+-----------------+-----------------+-----------------+
| Priority     | Not Applicable  | $4,995          | Included        |
| Handling     |                 | additional      |                 |
+--------------+-----------------+-----------------+-----------------+
| Customer     | Not Applicable  | 2 primary / 2   | 6 primary / 6   |
| Contacts     |                 | alternates      | alternates      |
| Included     |                 |                 | (includes 2     |
|              |                 |                 | primary and 2   |
|              |                 |                 | alternates for  |
|              |                 |                 | extended hours  |
|              |                 |                 | coverage)       |
+--------------+-----------------+-----------------+-----------------+
| Additional   | Not Applicable  | $2,995 each     | $2,995 each     |
| Customer     |                 |                 |                 |
| Contacts     |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| Multivendor  | Not Applicable  | $1,995          | Included        |
| Coordination |                 | additional      |                 |
+--------------+-----------------+-----------------+-----------------+
|              | SUPPORT LINE    | SUPPORT LINE    | SUPPORT LINE    |
|              | PER INCIDENT    | STANDARD        | PREMIUM         |
+--------------+-----------------+-----------------+-----------------+
| Monthly      | Not Applicable  | Included        | Included        |
| Activity     |                 |                 |                 |
| Reports      |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| NOTE:  * The charge for Extended Hours Coverage includes the       |
| OPERATING SYSTEM ONLY.  24 X 7 coverage for each additional        |
| product is subject to a 35% premium of the cost of support for     |
| that product, on a product-by-product basis, and must be added to  |
| the base charge.                                                   |
|                                                                    |
| A 10% discount will apply for multiple purchases of either Support |
| Line Standard or Support Line Premium.  Discounts do not apply to  |
| optional charges.                                                  |
+--------------------------------------------------------------------+


                   Personal Systems Support Family
                                 Fees
----------------------------------------------------------------------
PERSONAL SYSTEMS FORUM
o   Forum - No charge
o   IBM  TalkLink  Fee  -  $18  per  month (plus one-time registration
    charge of $15)


PERSONAL SYSTEMS TECHNICAL CONNECTION PERSONAL SOFTWARE CD-ROM
o   Single copy - $59
o   Annual Subscription - Quarterly updates $119
o   Annual Subscription - Monthly updates $299


PERSONAL SYSTEMS CONSULT LINE, PER HOUR (MINIMUM OF 1 HOUR)
$240


IBM HOUSE CALL, PER HOUR (MINIMUM OF 2 HOURS)
o   Hourly - $170
o   2 - 19 Hours - $170 per hour
o   20 -99 Hours - $155 per hour
o   100+ Hours - $140 per hour


CUSTOMER APPLICATION ASSISTANCE, PER HOUR
$240


DESKTOP APPLICATION SUPPORT
o   $64 per Incident
o   $600 for 10 Incidents


TECHNICAL SOLUTIONS
Annual Subscription - $50
                   Personal Systems Support Family
                     Single User Services Options
----------------------------------------------------------------------


+--------------------------------------------------------------------+
| Figure 2. Single User Services Options                             |
+--------------+-----------------+-----------------+-----------------+
|              | SINGLE INCIDENT | SINGLE INCIDENT | UNLIMITED       |
|              | - 800 #         | - 900 #         | INCIDENTS       |
+--------------+-----------------+-----------------+-----------------+
| Contract     | Single Incident | Single Incident | Annual          |
| Period       |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| Fees         | $45.00 Per      | $2.00 Per       | $179.00 Per     |
|              | Incident        | Minute, $50     | Year            |
|              |                 | Maximum Per     |                 |
|              |                 | Incident        |                 |
+--------------+-----------------+-----------------+-----------------+
| Standard     | OS/2 & DOS      | OS/2 & DOS      | OS/2 & DOS      |
| Products     |                 |                 | (limited        |
|              |                 |                 | product set)    |
+--------------+-----------------+-----------------+-----------------+
| Extended     | N/A             | N/A             | N/A             |
| Products     |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| Support      | 8AM to 5PM      | 8AM to 8PM      | 8AM to 5PM      |
| Hours        | Customer Time   | Eastern Time -  | Customer Time   |
|              | Zone - Monday   | Monday through  | Zone - Monday   |
|              | through Sunday  | Sunday          | through Sunday  |
|              | (excluding U.S. | (excluding U.S. | (excluding U.S. |
|              | national        | national        | national        |
|              | holidays)       | holidays)       | holidays)       |
+--------------+-----------------+-----------------+-----------------+
| 24 X 7       | N/A (Customer   | N/A             | N/A             |
|              | can purchase    |                 |                 |
|              | platform 24 X 7 |                 |                 |
|              | Single Incident |                 |                 |
|              | if required)    |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| Priority     | N/A             | N/A             | N/A             |
| Handling     |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| # of         | N/A             | N/A             | Single User,    |
| Contacts     |                 |                 | Single License  |
+--------------+-----------------+-----------------+-----------------+
| Multivendor  | N/A             | N/A             | N/A             |
| Coordination |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+
| Monthly      | N/A             | N/A             | N/A             |
| Activity     |                 |                 |                 |
| Reports      |                 |                 |                 |
+--------------+-----------------+-----------------+-----------------+