IAK Install problems with Mitsumi Drives: Difference between revisions

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TITLE: 941028 Problem installing "Internet Connection for OS/2"
TITLE: 941028 Problem installing "Internet Connection for OS/2" portion of the Warp BonusPack from CDROM on Mitsumi CDROM drives.
              portion of the Warp BonusPack from CDROM on Mitsumi
              CDROM drives.


DESCRIPTION OF SYMPTOMS:
DESCRIPTION OF SYMPTOMS:
    User experiences XDFCOPY error message XDF3507 when trying
    to make the diskettes for the Internet portion of the Warp
    BonusPack.  The error occurs ONLY on the INETCON1,2,3 &
    4.IMG files.  The rest of the BonusPack installs fine from
    the CDROM.


    If the user tries to install directly from the CDROM using
User experiences XDFCOPY error message XDF3507 when trying to make the diskettes for the Internet portion of the Warp BonusPack.  The error occurs ONLY on the INETCON1,2,3 & 4.IMG files. The rest of the BonusPack installs fine from the CDROM.
    the BonusPack installation menu instead of making the
    diskettes using XDFCOPY, he'll get UNZIP errors as shown
    below (in this example G: is the CDROM drive letter):


    g:\internet\iak1.zip" did not unzip correctly (rc=-51).
If the user tries to install directly from the CDROM using the BonusPack installation menu instead of making the diskettes using XDFCOPY, he'll get UNZIP errors as shown below (in this example G:  is the CDROM drive letter):
    Do you wish to continue the installation?


    If the user chooses to continue installation he'll get the
g:\internet\iak1.zip" did not unzip correctly (rc=-51).
    same error on iak2,3 & 4.zip files as well. Finally the
Do you wish to continue the installation?
    BonusPack installation program will error out by reporting
    similar to the following:


    The exit program for "IBM Internet Connection for OS/2"
If the user chooses to continue installation he'll get the same error on iak2,3 & 4.zip files as well.  Finally the BonusPack installation program will error out by reporting similar to the following:
    gave a bad return code of 65535.  Continue with the
 
    installation?  If the user selects OK then the system will
The exit program for "IBM Internet Connection for OS/2" gave a bad return code of 65535.  Continue with the installation?  If the user selects OK then the system will abort the install.
    abort the install.




SUMMARY OF RESOLUTION:
SUMMARY OF RESOLUTION:
    The user has the following options:


    1.) Try and run the XDFCOPY on another machine with a
The user has the following options:
        different CDROM drive.  The resulting diskettes can be
        used to install on the machine that is failing.


    2.) Have the customer attempt to copy the .IMG files from
1.) Try and run the XDFCOPY on another machine with a different CDROM drive. The resulting diskettes can be used to install on the machine that is failing.
        the CDROM to a temporary subdirectory in his disk drive
        and run XDFCOPY from the .IMG files on the disk drive.


    3.) Have the user check the BonusPack CDROM for any dirt or
2.) Have the customer attempt to copy the .IMG files from the CDROM to a temporary subdirectory in his disk drive and run XDFCOPY from the .IMG files on the disk drive.
        scratches.  CDROMs can suffer from the same read
        problems as audio CDs can. Also inspect the CD CADDY
        it is installed in or the CDROM drive drawer area for
        any dust or dirt.


    4.) If none of the above suggestions work, recommend that
3.) Have the user check the BonusPack CDROM for any dirt or scratches.  CDROMs can suffer from the same read problems as audio CDs can.  Also inspect the CD CADDY it is installed in or the CDROM drive drawer area for any dust or dirt.
        the user obtain a replacement BonusPack CDROM
 
4.) If none of the above suggestions work, recommend that the user obtain a replacement BonusPack CDROM


DETAILS OF RESOLUTION:
DETAILS OF RESOLUTION:
    This problem has been observed to occur on Mitsumi CDROM
 
    drives (FX-001D and FX-100D).  It may occur on others too.
This problem has been observed to occur on Mitsumi CDROM
    It appears to be a CDROM drive read problem.  It is possible
drives (FX-001D and FX-100D).  It may occur on others too.
    that the drive electronics and/or mechanics are not aligned
It appears to be a CDROM drive read problem.  It is possible
    (i.e. out of tolerance or spec.)  such that a read error
that the drive electronics and/or mechanics are not aligned
    occurs on the BonusPack CDROM.  The customers that
(i.e. out of tolerance or spec.)  such that a read error
    experienced this problem, were able to install the Warp
occurs on the BonusPack CDROM.  The customers that
    product CDROM with no problems and all of the other
experienced this problem, were able to install the Warp
    BonusPack components without error.  The failure was only
product CDROM with no problems and all of the other
    seen on the "Internet Connection for OS/2" component of the
BonusPack components without error.  The failure was only
    Warp BonusPack CDROM.
seen on the "Internet Connection for OS/2" component of the
Warp BonusPack CDROM.

Revision as of 04:04, 27 May 2020

TITLE: 941028 Problem installing "Internet Connection for OS/2" portion of the Warp BonusPack from CDROM on Mitsumi CDROM drives.

DESCRIPTION OF SYMPTOMS:

User experiences XDFCOPY error message XDF3507 when trying to make the diskettes for the Internet portion of the Warp BonusPack. The error occurs ONLY on the INETCON1,2,3 & 4.IMG files. The rest of the BonusPack installs fine from the CDROM.

If the user tries to install directly from the CDROM using the BonusPack installation menu instead of making the diskettes using XDFCOPY, he'll get UNZIP errors as shown below (in this example G: is the CDROM drive letter):

g:\internet\iak1.zip" did not unzip correctly (rc=-51). Do you wish to continue the installation?

If the user chooses to continue installation he'll get the same error on iak2,3 & 4.zip files as well. Finally the BonusPack installation program will error out by reporting similar to the following:

The exit program for "IBM Internet Connection for OS/2" gave a bad return code of 65535. Continue with the installation? If the user selects OK then the system will abort the install.


SUMMARY OF RESOLUTION:

The user has the following options:

1.) Try and run the XDFCOPY on another machine with a different CDROM drive. The resulting diskettes can be used to install on the machine that is failing.

2.) Have the customer attempt to copy the .IMG files from the CDROM to a temporary subdirectory in his disk drive and run XDFCOPY from the .IMG files on the disk drive.

3.) Have the user check the BonusPack CDROM for any dirt or scratches. CDROMs can suffer from the same read problems as audio CDs can. Also inspect the CD CADDY it is installed in or the CDROM drive drawer area for any dust or dirt.

4.) If none of the above suggestions work, recommend that the user obtain a replacement BonusPack CDROM

DETAILS OF RESOLUTION:

This problem has been observed to occur on Mitsumi CDROM drives (FX-001D and FX-100D). It may occur on others too. It appears to be a CDROM drive read problem. It is possible that the drive electronics and/or mechanics are not aligned (i.e. out of tolerance or spec.) such that a read error occurs on the BonusPack CDROM. The customers that experienced this problem, were able to install the Warp product CDROM with no problems and all of the other BonusPack components without error. The failure was only seen on the "Internet Connection for OS/2" component of the Warp BonusPack CDROM.