IAK Install problems with Mitsumi Drives

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TITLE: 941028 Problem installing "Internet Connection for OS/2"

             portion of the Warp BonusPack from CDROM on Mitsumi
             CDROM drives.

DESCRIPTION OF SYMPTOMS:

   User experiences XDFCOPY error message XDF3507 when trying
   to make the diskettes for the Internet portion of the Warp
   BonusPack.  The error occurs ONLY on the INETCON1,2,3 &
   4.IMG files.  The rest of the BonusPack installs fine from
   the CDROM.
   If the user tries to install directly from the CDROM using
   the BonusPack installation menu instead of making the
   diskettes using XDFCOPY, he'll get UNZIP errors as shown
   below (in this example G:  is the CDROM drive letter):
   g:\internet\iak1.zip" did not unzip correctly (rc=-51).
   Do you wish to continue the installation?
   If the user chooses to continue installation he'll get the
   same error on iak2,3 & 4.zip files as well.  Finally the
   BonusPack installation program will error out by reporting
   similar to the following:
   The exit program for "IBM Internet Connection for OS/2"
   gave a bad return code of 65535.  Continue with the
   installation?  If the user selects OK then the system will
   abort the install.


SUMMARY OF RESOLUTION:

   The user has the following options:
   1.) Try and run the XDFCOPY on another machine with a
       different CDROM drive.  The resulting diskettes can be
       used to install on the machine that is failing.
   2.) Have the customer attempt to copy the .IMG files from
       the CDROM to a temporary subdirectory in his disk drive
       and run XDFCOPY from the .IMG files on the disk drive.
   3.) Have the user check the BonusPack CDROM for any dirt or
       scratches.  CDROMs can suffer from the same read
       problems as audio CDs can.  Also inspect the CD CADDY
       it is installed in or the CDROM drive drawer area for
       any dust or dirt.
   4.) If none of the above suggestions work, recommend that
       the user obtain a replacement BonusPack CDROM

DETAILS OF RESOLUTION:

   This problem has been observed to occur on Mitsumi CDROM
   drives (FX-001D and FX-100D).  It may occur on others too.
   It appears to be a CDROM drive read problem.  It is possible
   that the drive electronics and/or mechanics are not aligned
   (i.e. out of tolerance or spec.)  such that a read error
   occurs on the BonusPack CDROM.  The customers that
   experienced this problem, were able to install the Warp
   product CDROM with no problems and all of the other
   BonusPack components without error.  The failure was only
   seen on the "Internet Connection for OS/2" component of the
   Warp BonusPack CDROM.