IAK Install problems with Mitsumi Drives

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TITLE: 941028 Problem installing "Internet Connection for OS/2" portion of the Warp BonusPack from CDROM on Mitsumi CDROM drives.

DESCRIPTION OF SYMPTOMS:

User experiences XDFCOPY error message XDF3507 when trying to make the diskettes for the Internet portion of the Warp BonusPack. The error occurs ONLY on the INETCON1,2,3 & 4.IMG files. The rest of the BonusPack installs fine from the CDROM.

If the user tries to install directly from the CDROM using the BonusPack installation menu instead of making the diskettes using XDFCOPY, he'll get UNZIP errors as shown below (in this example G: is the CDROM drive letter):

g:\internet\iak1.zip" did not unzip correctly (rc=-51). Do you wish to continue the installation?

If the user chooses to continue installation he'll get the same error on iak2,3 & 4.zip files as well. Finally the BonusPack installation program will error out by reporting similar to the following:

The exit program for "IBM Internet Connection for OS/2" gave a bad return code of 65535. Continue with the installation? If the user selects OK then the system will abort the install.


SUMMARY OF RESOLUTION:

The user has the following options:

1.) Try and run the XDFCOPY on another machine with a different CDROM drive. The resulting diskettes can be used to install on the machine that is failing.

2.) Have the customer attempt to copy the .IMG files from the CDROM to a temporary subdirectory in his disk drive and run XDFCOPY from the .IMG files on the disk drive.

3.) Have the user check the BonusPack CDROM for any dirt or scratches. CDROMs can suffer from the same read problems as audio CDs can. Also inspect the CD CADDY it is installed in or the CDROM drive drawer area for any dust or dirt.

4.) If none of the above suggestions work, recommend that the user obtain a replacement BonusPack CDROM

DETAILS OF RESOLUTION:

This problem has been observed to occur on Mitsumi CDROM drives (FX-001D and FX-100D). It may occur on others too. It appears to be a CDROM drive read problem. It is possible that the drive electronics and/or mechanics are not aligned (i.e. out of tolerance or spec.) such that a read error occurs on the BonusPack CDROM. The customers that experienced this problem, were able to install the Warp product CDROM with no problems and all of the other BonusPack components without error. The failure was only seen on the "Internet Connection for OS/2" component of the Warp BonusPack CDROM.