OS2CE101 - OS/2 2.x Technical Support Topics

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OS/2 2.x Technical Support Topics - Course OS2CE101

Installation, configuration, crash recovery, EA management

Objective

To improve OS/2 onsite support of OS/2 2.0 installations. Support procedures will be documented and explained

Intended Audience

  • IBM OSS, CE, and other Customer support personnel
  • Onsite support personnel
  • Programmers who will interface with OS/2 customers

Prerequisites

  • Have installed OS/2 2.0
  • Have used OS/2 2.0 (especially Workplace Shell)
  • Prior install/user experience with DOS and Windows
  • Hardware installation experience a plus

Length

  • 5 days

Outline

OS/2 Product

  • Description, Packaging
  • Support personnel org chart
  • Other support mechanisms: BBS, CServe, hotline

HW configuration caveats

  • Microchannel, PS/2
  • PS/1, Valuepoint
  • OEM

Disk partition management

  • Options: Boot Manager, Dual Boot, other
  • Support of other operating systems
  • Formatting issues

OS/2 Installation

  • Selective install
  • Device install
  • Anticpated support issues

Boot Sequence

  • Process - from POST to Workplace shell (WPS)
  • Config.sys load order
  • STARTUP.CMD, AUTOEXEC.BAT

Device configuration

  • Device driver types: BASDEV, DEVICE
  • Peripherals
    • Disks - Bernoulli boxes, CD-ROM, tape, Floptical
    • Communications - Modems, Faxes
    • IO connections - SCSI, proprietary

OS/2 configurations/setups

  • DOS sessions settings
  • WIN-OS/2

System Files

  • OS2.INI, OS2SYS.INI
  • Other system files

Identifying revision level

Extended Attributes

  • EA_DATA.SF file structure
  • EA contents, functions
  • EAUTIL usage
  • Anticipated support functions

Crash Recovery

  • Kernel trashed/missing
  • EA trashed/missing
  • Desktop icons disappear
  • Config.sys deletion
    • Shell statement missing - config.sys
    • DOS Session not available error msg
  • Boot manager partition written over
  • Missing DLLs
    • list of critical DLLs
  • Third party recovery tools
  • Crash recovery techniques

Third party OS/2 utilities

  • Disk Maintenance - files and disk optimization
  • System analysis
  • System performance enhancement

Program anomalities

  • OS/2 base OS
  • Workplace shell (WPS)
  • Win-OS/2
  • DOS apps
  • Windows apps
  • Networking environments

Optional:

  • REXX: Command, functions