OS2CE101 - OS/2 2.x Technical Support Topics
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OS/2 2.x Technical Support Topics - Course OS2CE101
Installation, configuration, crash recovery, EA management
Objective
To improve OS/2 onsite support of OS/2 2.0 installations. Support procedures will be documented and explained
Intended Audience
- IBM OSS, CE, and other Customer support personnel
- Onsite support personnel
- Programmers who will interface with OS/2 customers
Prerequisites
- Have installed OS/2 2.0
- Have used OS/2 2.0 (especially Workplace Shell)
- Prior install/user experience with DOS and Windows
- Hardware installation experience a plus
Length
- 5 days
Outline
OS/2 Product
- Description, Packaging
- Support personnel org chart
- Other support mechanisms: BBS, CServe, hotline
HW configuration caveats
- Microchannel, PS/2
- PS/1, Valuepoint
- OEM
Disk partition management
- Options: Boot Manager, Dual Boot, other
- Support of other operating systems
- Formatting issues
OS/2 Installation
- Selective install
- Device install
- Anticpated support issues
Boot Sequence
- Process - from POST to Workplace shell (WPS)
- Config.sys load order
- STARTUP.CMD, AUTOEXEC.BAT
Device configuration
- Device driver types: BASDEV, DEVICE
- Peripherals
- Disks - Bernoulli boxes, CD-ROM, tape, Floptical
- Communications - Modems, Faxes
- IO connections - SCSI, proprietary
OS/2 configurations/setups
- DOS sessions settings
- WIN-OS/2
System Files
- OS2.INI, OS2SYS.INI
- Other system files
Identifying revision level
Extended Attributes
- EA_DATA.SF file structure
- EA contents, functions
- EAUTIL usage
- Anticipated support functions
Crash Recovery
- Kernel trashed/missing
- EA trashed/missing
- Desktop icons disappear
- Config.sys deletion
- Shell statement missing - config.sys
- DOS Session not available error msg
- Boot manager partition written over
- Missing DLLs
- list of critical DLLs
- Third party recovery tools
- Crash recovery techniques
Third party OS/2 utilities
- Disk Maintenance - files and disk optimization
- System analysis
- System performance enhancement
Program anomalities
- OS/2 base OS
- Workplace shell (WPS)
- Win-OS/2
- DOS apps
- Windows apps
- Networking environments
Optional:
- REXX: Command, functions