By Eric Hellweg, November 25, 2002
Last week, IBM (IBM) made a startling announcement: Big Blue is pulling some of its best researchers away from their laboratories to create a new research division called On Demand Innovation Services. Instead of focusing on software and hardware development -- the traditional centers of technology research -- the new division will assist IBM employees who provide technology services. In practical terms, that means some of IBM's best brainiacs will be available to meet with clients and assist with service implementations....