By Stan Gibson

In reporting this week's cover story, Jeff Moad and I spent several weeks interviewing IBM execs, customers and analysts. This digging unearthed two IBMs.

There is the IBM that has "gotten it" with regard to open systems, multivendor interoperability, listening to customers and delivering value. This was especially clear in the instance of Mobil Travel Guide. IBM was responding to an RFP, and its pitch had a good chance of winning, but, CIO Paul Mercurio said, IBM then made another pitch, outdoing itself with an even better value with Linux On Demand Services....

http://www.eweek.com/article2/0,3959,809132,00.asp

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