* Hardware and Device Driver Enhancements: IBM plans to provide OS/2 device driver enhancements. IBM plans to provide reserved device drivers to customers with then current software subscriptions. IBM also plans to offer fee-based services to OEMs for hardware compatibility testing. We anticipate that over time some hardware device driver support will trend toward USB attachment, while some hardware and device driver support will continue in legacy mode. IBM posts hardware and device driver support information to the http://www7.software.ibm.com/2bcprod.nsf Web site.
* Transition and product enhancement services: IBM offers fee-based transition services such as assessment, deployment assistance, and implementation. IBM will also consider requests for product enhancement services such as hardware compatibility test or device driver development.
* OS/2 Support: IBM plans to provide Program support (technical support and code-related defect questions) for OS/2 Warp 4 Convenience Packages and for Warp Server for e-business Convenience Packages through 31 December 2006 for Passport Advantage customers with active Software Maintenance. Customers should install the latest Fix Pack or service refresh to stay current for Program Support. Customers must maintain active Program Support to obtain Fix Packs or service refreshes. No Fix Packs or service refreshes are planned to support Java 1.1.8 or Netscape 4.61. On 31 December 2004, IBM intends to withdraw Program support for Java 1.1.8 and Netscape 4.61 for other than install by IBM components. Java 1.1.8 has been superceded by Java 1.3.1, and Netscape 4.61 has been superseded by the IBM Web Browser for OS/2.
For customers entitled to technical support, IBM plans to work with third party ISVs to resolve customer reported problems with OS/2. IBM posts the ISV names and products to the http://www.ibm.com/software/os/warp/swchoice/isv.html/ Web site.
For customers who choose not to acquire software maintenance, IBM plans to offer a special-bid Service Extension (SE) for IBM designated components. Access to Level 1 and Level 2 support is a prerequisite and the software must be at the current service level. For customers with or without software maintenance, IBM plans to offer a special-bid Total Content Ownership (TCO) for IBM designated components. Access to Level 1 and Level 2 support is a prerequisite, and a private code line based on the customer's service level is created. TCO fixes are usually placed in the service code line to facilitate TCO customer update to a later service level. IBM plans to offer special-bid, IBM designated device drivers as a component of SEs and TCOs. Refer to http://www.ibm.com/software/os/warp/ for further details.
The entire dokument can be found here
(OS2World.com Moderators News: The good thing about this is that we can say to OS/2's banks customers that uses it on ATMs to don't migrate to Windows until 2006 or our cash will be in danger)
Source: IBM Software